I have been using my playbase for several years, here is an issue which happened today: when i use the tv remote, if i press + the sound goes all the way up, eve if i use the app to lower thr sound again, the sound increases again automatically all the way up whereas i dont touch anything, any suggestion?
Page 1 / 1
Check the batteries in the remote. Then try reprogramming the remote in the Sonos controller. It’s possible that there was an update to the remote from the TV that has slightly changed the codes.
Thanks, i tried pairing again the remote, removed batteries etc. Eventually i used a trick given on a forum: pressing volume - instead of volume + then redid the pairing and it worked. I guess this managed to really repair the remote.
Maybe so. One can hope, but sometimes you just have to have faith 
Glad it is working for you now!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.