Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,449 Topics
  • 25,408 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4449 Topics

Stefan71
Stefan71Contributor I
asked in Components and Architectural

Wifi amp.

I have 2 different Ghz connections at home. A 2,4 and 5 Ghz. The amp can't find the 5Ghz connection. Why is that?

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controlav
23 days ago
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ChuckCoAvid Contributor I
asked in Components and Architectural

Upgrade Bridge?

I am being offered a credit to upgrade my 5-year-old Bridge to a Boost.  Are there any compelling reasons to do so? Does the Boost offer more features or better performance?

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Airgetlam
11 months ago
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WalternowickiContributor I
asked in Components and Architectural

S1 connect wont play audio but looks like it is.

Hello, I have an S1 system and am trying to add a sonos connect to my system. I am able to power on, update, and connect. I’m also able to see the zone and play audio. However, no audio comes from the line out. I have troubleshot the system and determined what is no line out audio. The line out is set to variable. I have tried this with a second S1 connect and get the same result. I have changed the RCA patch cord and connected the amplifier to another Sonos zone and it works also. Why is this S1 connect not playing any audio? 

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W
1 year ago
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teamcooperauContributor I
asked in Components and Architectural

Volume of individual speakers and groups keeps changing

About 3 weeks ago, when I introduced a Gen 3 Sub to my setup, I am finding that when I adjust the volume of a group or when listening through just one speaker, it will jump up or down outside of my actions.  This morning I have to keep turning the volume up as when I open Spotify or the Sonos app the volume reduces.  What’s going on, and can it be fixed? Diagnostic report - 1211388327 I’m controlling Sonos on an iPhone 11, iOS 16.03

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Corry P
1 year ago
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harv2015Contributor I
posted in Components and Architectural

playbase led status lamp volume touch buttons not working

Pause / volume / touch buttons and status led not working Tried reset no joy and checked enabled in app The playbase otherwise works fine its one month out of warranty any suggestions Thanks

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H
3 years ago
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SmithdContributor I
asked in Components and Architectural

device registered to original owner cannot be added to my network

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?        

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S
2 years ago
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PurbsContributor III
posted in Components and Architectural

Playbar / LG TV / Netflix (Dolby) issue: Subtle, regular clicks/glitches from Playbar watching Netflix with Dolby sound

Hi,I’ve noticed this problem on certain Netflix shows and it seems related to Dolby (Atmos). I know I can’t get Atmos to the Playbar due to its optical connection and I’m perfectly happy with the sound other than this subtle, but annoying, issue.  Any suggestions?

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K
2 years ago
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wi.mi.jaContributor I
asked in Components and Architectural

Connecting turntable to Play:1 pair

I’m trying to connect a pair of Sonos Play:1 to a turntable with a Connect. What am I doing wrong?The turntable is connected to a preamp, and the preamp is connected to the Connect. How do I get the Connect to “see” the pair of Play:1 and send the music to the speakers?

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G
1 year ago
TarheelProf
TarheelProfContributor I
posted in Components and Architectural

Aventage RX-A6A with Connect problem

I have a Port wired to my Yamaha RX-A6A using RCA connections. The sound out of stereo speakers is loud clicking with no music. I have numerous ones, a sub, two Era 300 speakers and two ports streaming music to my porch and garden in my system that work very well. I have just discarded the 7.2 channel system in my living room as the sound is unbearable. It would be nice to be able to play streaming music on Yamaha receiver. 

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ratty
8 months ago
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rottskoTrending Lyricist I
asked in Components and Architectural

Unable to connect to Sonos when TV is off

hi all!i just noticed that i can’t connect to my system via iphone app when the tv is off.  anyone else have this issue?  i have the arc, surrounds and sub.  thx!

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R
2 years ago
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spdContributor I
asked in Components and Architectural

connect play/pause button blinking green

Hi,I moved my Connect to a different room and now the play/pause button always ends up blinking green. I have verified all the connections, including ethernet. I have reset to factory reset as well. I saw a similar thread here but there was no solution presented.Thanks for your help.

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G
2 years ago
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HorrifiedContributor I
posted in Components and Architectural

Horrified - can't connect to Sonos over Data

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

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ratty
3 years ago
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ShabberdabberContributor I
asked in Components and Architectural

registering sonos in-ceiling speakers

I am installing a few pairs of in ceiling Sonos speakers. Everything is working great but the speakers are not added to my product list. Is there a registration page to enter serial numbers? Thanks

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Airgetlam
6 months ago
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MrFadedGlory23Contributor I
asked in Components and Architectural

Sonos soundbar audio is jumpy and cuts in and out

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out ! 

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Corry P
2 years ago
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jedi1982Contributor I
asked in Components and Architectural

How much output is lost when wiring in parallel?

Am planning on wiring 2 sets of Sonance in-ceiling speakers (MAG8R) to a single Sonos Amp. In doing so, how much output / volume will be lost with powering both sets of speakers at the same time?

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J
9 months ago
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clhilarioContributor I
posted in Components and Architectural

Sonos AMP

Can I use Sonos in Restaurant with 36 ceiling speakers based on computation if we do 4 spekars per AMP I need 9 AMP then they say I can link this AMP via Switch with 1GB port is this workable?

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melvimbe
1 year ago
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Matty72Avid Contributor III
asked in Components and Architectural

No sound coming out of Sonos speakers over Wi-Fi

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

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Airgetlam
1 year ago
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MeglmtContributor I
posted in Components and Architectural

Onkyo and Works with Sonos.

I would like to understand the difference between plugging my Sonos port into the RCA inputs on the Onkyo and playing music and using the “Works with Sonos” setup in the Onkyo menu. The only difference I see when “works with Sonos”  is enabled is that it messes around with my ability to control the volume on my Onkyo for ALL inputs.   I don’t understand the point and would love to be enlightened!!  

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M
3 months ago
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BlueBubbleContributor I
asked in Components and Architectural

Symfonisk faster than One Airplay

My Symfonisk seams to playing music a split second faster than my Sonos One, this cause the music to be out of sync. does anyone know a fix? 

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J
2 years ago
benmitchell
benmitchellAvid Contributor I
posted in Components and Architectural

missing speakers all the time

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

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Corry P
3 years ago
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mugurContributor I
asked in Components and Architectural

Cisco Configuration Template for Sonos S2

Is there any default Cisco configuration template for Sonos S2 wired and wireless setup which is  independent of Cisco device models?

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controlav
3 years ago
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charlesbell74Avid Contributor III
posted in Components and Architectural

Turntable Goes to Max Volume Automatically.

Hi everyone.  We have used our turntable for the couple of years and are now running into an issue.   Now when we play a record the volume automatically shoots up to 100%.  This issue just started in the past week.  Any suggestions? Charles PS. We have our audio-technica turntable hooked into a Play 5.

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Mark P
3 years ago
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DustyB13Avid Contributor I
asked in Components and Architectural

Room cutting in and out

For the past 5 or so minutes the Office system has been horribly cutting in and out.  One of the Ones will play for a second or so, then the other.  Then the Sub.  Not once did the Roam cut out.  How is “interference”  only affecting the Office system?  989024897  Frustrating.  It makes it very hard to demo a system to a potential client when the system does not work.

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Corry P
1 year ago
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Jeff PearlContributor I
posted in Components and Architectural

Sub to Amp Distance

Hello, I’m trying to troubleshoot an issue trying to get new Sub to work with my existing Amp and speakers.  It seems that my Amp, which is in my ‘home run’ room is too far from the Sub.  If I move the Sub closer, it works.  It I move it to where I want it, it doesn’t work.  What are the limitations on how close they need to be to each other and how can I do something’s to make this work?  I can’t move the Amp any closer at this point.  

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Schlumpf
3 months ago
A
AndyTH79Contributor I
posted in Components and Architectural

Sonos Ceiling speaker one wire broken

I have 4 Sonos ceiling speakers with individual wires going back to a Sonos amp. Unfortunately the speaker wire for the speaker furthest from the amp got damaged during the building works, resulting in only 3 speakers working.  I can’t take a new wire all the way back to the amp from the broken position- due to newly plastered ceiling, 15 metres length and ceiling joists going in wrong direction, etc. Could I run a speaker wire across to the nearest other ceiling speaker and bridge from that one (approx 3 metres), instead of running all the way back to the amp? That way 3 ceiling speakers would be connected to the amp and one would be connected to another ceiling speaker. Happy to hear other ideas on I could get all 4 speakers working without too much destruction!

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buzz
2 years ago
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