Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4468 Topics

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rubakContributor I
asked in Components and Architectural

Sonos connect (2nd gen) unstable

My Sonos Connect has become very unstable. It is connected with a patch cable directly to my router. If I connect my One SL speaker to the same cable it is stable and works, so it is not the router and not the cable.If I switch the power off and then on my connect works fine for a short while playing music (5-50 minutes), but suddently stops. Most often it stops within a few minutes. I can start the music again a few times before the app eventually reports that there is no network connection to the sonos connect :(I have noticed, that alle LEDs on both NICs from time to time swithces off at once and shortly after turning on again and then back to normal with the active NIC indicating connection and NW traffic.I have succeeded updating the software (required several retries), but it did not improve stability.Any ideas? Is the device broken?Thanks :)

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R
1 year ago
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Mike2008Contributor I
asked in Components and Architectural

Sonos Move won't connect or pair to MacOS or IOS

I’ve had the Move for 2 years and sorry to say its never worked & sat in a wardrobe. Have pulled it out today and tried again after reading numerous instances of same issue - macOS can pick up the Bluetooth link, the iPhone App cannot do anything, operates on a separated channel 6 with Telstra 100mbs modem. Have deleted the App reinstalled on both macOS and the iPhone to no avail, have used regular charge and usb-c on Move as well as resetting the Move.Don’t know what to do next, other than throw the product out.

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Airgetlam
11 months ago
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Epearson928Contributor I
asked in Components and Architectural

Unwanted Bong Alarm Daily At Midnight

Howdy All, I have one of two S2 speakers that alerts an unwanted “bong” alarm daily at midnight and I can’t figure out where the command is activated. Diagnostic number :846578419.  I’ve check all my phones and tablets to turn off or quit Sonos activity but the midnight bong continues. Any help much appreciated.

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J
1 year ago
Stefan71
Stefan71Contributor I
asked in Components and Architectural

Wifi amp.

I have 2 different Ghz connections at home. A 2,4 and 5 Ghz. The amp can't find the 5Ghz connection. Why is that?

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controlav
26 days ago
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JamesReb360Contributor I
asked in Components and Architectural

Audio dropping out using Playbar and 2 Play: 1s

I had to switch up my internet connectivity so now my modem and router are located upstairs in a 1500 sf home (2011 construction). Hardware:Boost, 1 Playbar, 2 Play: 1s, all connected on SonosNet.  Samsung TV - 6400 (Model# UN55JU6400FXZA): set to Dolby Digital; connected to the house Wifi. Optical cable (brand new, just replaced the original cable that came with Sonos) from TV to Playbar. When I change TV audio source from optical to TV internal speakers, dropouts stop. When I move the optical cable from TV to cable box, dropouts stop. Also, when I did this, also reseated both ends of the optical cable and gently attempted to wiggle both ends to see if connections or ports were loose and this had no effect, so it seems connections are solid. When I change TV Dolby setting to PCM, dropouts decrease, but still present. When I play music using music services from the app (Pandora or Amazon Prime) or stream directly from third party app (Pandora or Amazon Prime), dropouts stop. When I mov

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J
3 years ago
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Schof4Contributor I
posted in Components and Architectural

How can I speak to US Tech support?

How do you speak to someone in the US for Tech support ?  Service is horrible 

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Airgetlam
3 years ago
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davidwilkins143Contributor I
asked in Components and Architectural

app not working

iOS 14; iPhone 6s; play1 I had S1 controller, had to update to S2, it loaded but when I am asked to accept view terms of use and then accept, just goes round in circles. I have uninstalled both apps and reinstalled but no difference. Turned phone and play1 off and on.Any ideas on how to get it installed?

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C
3 years ago
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elfultonContributor I
asked in Components and Architectural

Why do some of the speakers cut out when we change the playlist (they randomly come back on)

When we start music or change the play list the speakers are cutting out then randomly come back (after about 30 seconds), one at a time. this just started after working correctly for years (and we did not change anything before it started happening) 

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Annazel S
3 years ago
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LaxDadContributor I
posted in Components and Architectural

No Power to Sonos One

Just purchased a second Sonos One to create surround sound.  Plugged in and powered on.  At end of the process to connect, it stated it needed a software update.  At end of update, it had an error message that mentioned unit did not update and to unplug.  I unplugged let it sit for about 10 min and plugged back in.  Unit will not power up.  Have tried multiple outlets.  Plug is secure.  Anyone else experience this?

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Annazel S
3 years ago
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ProDrivenContributor I
asked in Components and Architectural

Other LAN Devices Causing Music to Cut Out

I have a Sonos Amp connected to my Xfi router’s LAN port via ethernet, thus putting my entire Sonos system in a wired mode.   It’s worked flawlessly since I installed it a few weeks ago.   Yesterday I connected an AppleTV and a Samsung television to two more of the router’s LAN ports for streaming stability.   When I did that, my Sonos music started cutting out every 4.5 seconds and it happened continuously so long as EITHER of those devices was connected to the router.   I tried removing the TV connection and the music still cut in and out.   Then I reconnected the TV and removed the AppleTV and got the same result.   The idea was to prove whether it was the AppleTV or the Samsung television, but alas they both cause the same problem.    When I disconnected both devices from the router, the music played perfectly again.Please note that there is NO interaction between the television/AppleTV and the Sonos system.   For instance, the TV audio plays out of its on board speakers, not throu

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buzz
1 year ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Components and Architectural

Group Name keeps reverting

I had a Sonos One in a room called “Conservatory” and a Play 1 in my home office I called “Study”. I decided to make a stern pair in the office so bought a Sonos One SL. I moved the One from Conservatory upstairs and renamed “Office” and added the new One SL as a stereo pair. The Play 1 “Study” went downstairs and became “Conservatory”. The problem I am having is the “Office” stereo pair continually reverts back to the name of “Conservatory” (NB The One is the left hand speaker in the pair if that’s relevant). When this happens I end up with two rooms called “Conservatory”. Last week I changed the name back and I had also been getting some playback issues os did a complete router and Sonos switch off and restart. The names were good after that. Have just come back from a work trip to Hungary and the “Office” name had changed back to “Conservatory”. Driving me nuts! Any ideas please? Is it worth factory resetting the Original One and re-installing?

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Stuart_W
1 year ago
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wspohnContributor III
posted in Components and Architectural

Sonos Ignoring New Metadata

Bought a new 2 CD set with same name as old 1 CD. I deleted the old folders from my NAS drive, updated to be sure it was missing and then copied the newly ripped music to the NAS drive.The issue is that Sonos only brings up the old data, still thinks that one CD has 8 instead of 19 tracks and doesn’t know the other CD is there at all.Double checked that the new files on the NAS were present and both new folders are there but Sonos is not updating despite several tries - after an update it somehow resurrects the old data for the original CD which was deleted and thinks that it is still there? Any ideas?

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W
2 years ago
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EnEmAvid Contributor I
asked in Components and Architectural

Is Boost the solution?

In the process of upgrading my Sonos 1 system, which actually works well for me, apart from an ongoing problem of zones appearing and disappearing and not being able to be reliably grouped. I don’t think I would upgrade if it wasn’t for this problem - Sonos 2 gives me no obvious benefits for my use case.Purchased a new Sonos Amp to start my upgrade and understand the process and the improvements. What I immediately noticed is that when the Amp is plugged in all zones in the Sonos 1 system are listed reliably and can be grouped and ungrouped at will. Unplug the Amp and old situation returns.Both Amp snd old system (8 zones) are showing as being on SonosNet and all zones are wired where possible.My question is this: is the Amp fulfilling the same function as a Boost would fulfil? Or in other words, will the purchase of a Boost solve my zone dropout problem? If yes, I may not bother moving to Sonos 2, saving over £4k and a whole ton of hassle. In the worst case I am even considering leavi

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buzz
9 months ago
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Jack2mContributor I
posted in Components and Architectural

Connect stops playing randomly while Play 1's keep playing normally

Hello everyone,It's quite a while (2 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music. I've sent the diagnostic within few minutes from the last episode, this morning: 1154082524. The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s).

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Ken_Griffiths
3 years ago
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Mollie1Contributor I
asked in Components and Architectural

Spotify and Sonos app / music drops out when changes track

I have my music at Spotify and listens througe SONOS App. The problem i have is that if I skip to next track, the SONOS speakers does not play thesame song. It takes about 3-4 seconds before all speakersplay the sam track or play at all. In my system I have 1 Roam4 One SL1 ONE S1 Play 5 gen31 sub gen 3I have one speaker with fiber cable direkt into speaker, så all speakers have the channel.Do I need to download all music to SONOS APP or….

2
ratty
1 year ago
Jindrich
JindrichContributor II
asked in Components and Architectural

Sonos Radio.

Hi, since the last update Sonos Radio does not work for me. It says “Unable to authorize your account”. I tried removing the service and adding it again, but still getting the same issue. Any suggestions? Thanks Sonos OS: S2Version: 12.2 (build 61182310)

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Jindrich
3 years ago
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Bob Baker_1
asked in Components and Architectural

S2 system unstable when Play1 and Connect:AMP are added

I upgraded to S2. I have a new ARC and a Move that play fine. But the system becomes unstable when I power up my Play1 and Connect:Amp. How to solve this problem?Likely causes to check out?

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B
1 year ago
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Thewizard2000Chromatic Producer I
posted in Components and Architectural

Issue with Hifi music (drop, unsync)

I have since day 1 issue when playing flac Hifi music (Tidal, Deezer, flac files on my phone).I have 2x sonos five, 2x sonos one.The issue is EXTREME unsync music and rooms drops every single times when i select new music or if i forward and backward the musicI tried tons and tons of things that do not solve the issue at all.The only solution i found is to plug every sonos speakers on ethernet cable OR  use MAXIMUM 2 speakers AT same time. If i play with more than 2 speakers, the issue come back again without ETHERNET cables.These are the things that i tried yet.-Try with SONOS Boost device enabled.-Try with sonos boost and 1 wired speakers.-Try with sonos boost and 2  wired speakers.-Try without sonos boost with 2 wired speakers.-Try to move sonos boost closer to my room, and farther.-Try to move speakers anothers places.-Try to change the router for a brand new one, with satellite lastest 6TH generation.-Change IP adress.-Tried all available routers channels into sonos app.-Tried all

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Ken_Griffiths
3 years ago
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JonathanLJContributor I
asked in Components and Architectural

Connection issue with Spotify

Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers

2
J
2 years ago
I
IommiContributor I
asked in Components and Architectural

Why does the app on my iPhone only see the Move and iPad only seems the beam?

Both device on the same wifi when I go to my system on the iPhone its only sees the Move, on the ipad it only sees the Beam. I can AirPlay to both device from either device. Alexa works fine on both.I have tried reboot the Sonos devices. Everything is updated. IPhone 12, IPad Pro(2020) Any ideas?

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controlav
3 years ago
A
andyg11Contributor I
asked in Components and Architectural

Audio cuts out, comes back and the song has moved 5-10 seconds down.

My audio guy put in a brand new Playbar connected to a Sony TV in March.  for 8 months now they have been making changes to the sonos (Hard wired) settings, settings in the TV, and the network itself.  The latest being they turned off the TV Autoplay.  But the problem keeps happening.  They have tried Apple Music, Amazon Music and Sonos radio.  It can play for hours and then all of a sudden skip three or four times.  Sometimes it skips 10-15 minutes in.  In other words it’s random.  It’s connected to the TV via fiber.  The TV Audio output doesn’t seem to have the same issue.  Also, if we unplug the fiber, it seems to not happen.  I say it seems because I don’t trust Sonos.  The audio guy even tried a second Sonos and the same issue happens.  They think the TV “sends a signal” every so often that tries to take over the playbar audio.  However, even turning off TV Autoplay the issue continues.   

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Simon B
3 years ago
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Randolphr123Contributor I
posted in Components and Architectural

Sonos Amp issues playing Soundcloud

I am currently in Haiti. My Sonos AMP connect plays music via soundcloud, but will not play all the music that I look up. It says that the access is denied. I tried changing my VPN to a US VPN and it works on Soundcloud, but not my (Soundcloud) SONOS S1 app. Can this problem be fixed or will it not work?

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Rowena B.
3 years ago
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SzlmartonContributor I
posted in Components and Architectural

Sonos one cannot connect to Spotify

I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.

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S
3 years ago
J
JamieelContributor I
asked in Components and Architectural

app wont load

Hi, I bought some Sonos one speakers on Friday. Downloaded the app and set everything up without a problem. Now the app has frozen. I have switched everything on and off to no avail. I have uninstalled the app also. I can play music from Spotify but not via the app. Any ideas welcome. 

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N
3 years ago
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david hemispherecyclesContributor I
asked in Components and Architectural

bridge à jeter ?

Bonjour, J’ai un sonos play 1 avec un bridge. En passant sur l’appli S2, impossible de connecter Sonos. J’ai fait un reboot complet et remis l’appli S1 et depuis, impossible de connecter Sonos….Quelle solution, au prix du produit…..

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Airgetlam
3 years ago
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