Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,457 Topics
  • 25,418 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4457 Topics

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E_JessupContributor I
asked in Components and Architectural

I have a Play 5 and two Sonos 1's and I've moved them and now nothing works. I've tried resetting the app on my phone to reconnect but it doesn't recognize any of the components. Help!

I have a play 5 and two Sonos 1s and I moved them in the house.  The app then wouldn’t work and I’ve tried to reconnect them, reset the app and now the app doesn’t recognize anything.  Help? 

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Rowena B.
3 years ago
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WdcaseyContributor I
asked in Components and Architectural

PLAY 5 LINE IN FOR HOME THEATER VOLUME IS VERY LOW

I am using my play 5 to plug in a home projector to line in. The volume is really low on the sonos system. Any suggestions? 

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Airgetlam
3 years ago
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Yomgui75Contributor I
posted in Components and Architectural

Sonos disconnects when not in use and not reachable anymore

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

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Rowena B.
3 years ago
johnshansen
johnshansenAvid Contributor III
asked in Components and Architectural

Beam rensming itself

for about a year in different softwareversions (now  13.1) my Beam rename itself back to previous name…

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controlav
3 years ago
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muboqefoContributor I
asked in Components and Architectural

Speaker drops

While listening to music, one of my surround sound (Sonos One) drops. It’s as if it goes to sleep. I can pause playback and immediately unpause, and the speaker comes back to life. The problem seems to be isolated to one speaker and only while playing music. This doesn’t happen with tv or tv streaming. Any suggestions?

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G
3 years ago
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SilkContributor II
asked in Components and Architectural

Can't get Sonos Playbars to connect after power outage

Tried unplugging my speaker, then router, and plugging speaker back in after router rebooted, as suggested on this forum. Sonos app on phone stuck at ‘Searching for nearby products, make sure they’re powered on….’ and doesn’t see my Soundbars.So frustrating as this happens every time I loose power.  Other devices seem to connect fine when power comes back on except for my Sonos products. Sound bar is not near my router so connecting directly via ethernet cable is not an option. 

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Corry P
3 years ago
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RoyaloakContributor I
posted in Components and Architectural

Amp Line-In with turntable volume consistency

I’m having some volume issues... or maybe not? Is it wrong to expect the playback volume of my turntable to be the same as streaming audio when switching between them? When I go from streaming a song to then playing something on my turntable there’s a noticeable drop in volume. I’ve tested this by playing the same song / artist to ensure parity.   I see a few posts here about audio being too quiet and some not playing at all, this isn’t that issue - the audio is decent through the Line-In, it just isn’t consistent with streaming playback.  I have a Technics SL1210 turntable going into a Pro-Ject Phono Box E pre-amp, going into a Sonos Amp which broadcasts to a Sonos One and Play:One speaker.  My app settings are as follows: Line-In Source Level: 5 (has been 10, see below)Autoplay: OnAudio Delay: 2000msUse Autoplay Volume: offAudio Compression: Compressed   While the turntable is playing I have changed the Line-In Source Level between 2, 5, 8 and 10, you can hear an obvious volume diffe

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K
3 years ago
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CRAIG7562Contributor I
asked in Components and Architectural

Speaker only works with ethernet

One of my speakers stopped working and will now only work if directly connected to router. Light is still white. I have reset it several times. 

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Mark P
3 years ago
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AshwellContributor I
asked in Components and Architectural

Playing .m4a files

Both ALAC and AAC files use suffix .m4a How does Sonos differentiate between these two formats

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A
3 years ago
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BrendianerTrending Lyricist I
asked in Components and Architectural

SONOS and STP

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

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B
3 years ago
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Sandles-StvContributor I
asked in Components and Architectural

Trueplay setup freezing

The app keeps freezing at the end of the first test after the two circles merge into one large green circle.   Nothing then happens and it just stalls. I’ve tried turning off all other apps and restarting the speakers (play at and sub) but nothing seems to help get past this block.  I’ve just setup a beam in another room so the app has worked previously, so not sure what it can be. Any help gratefully appreciated.  im using an iPhone 11 with latest updates.  many thanks 

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Mark P
3 years ago
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Daniel_NYCContributor I
posted in Components and Architectural

AirPlay from Mac no longer working after Pause

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

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Rowena B.
3 years ago
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Kiell2005Contributor I
asked in Components and Architectural

Samsung Q70 one remote does not work for Playbar

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

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K
3 years ago
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zack726Contributor I
asked in Components and Architectural

Sonos Wireless Instability (Devices drop off, Alexa would not connect, cannot Trueplay)

Fair warning, lots of detail. I’m a software engineer with familiarity with networking architectures so I’ll be direct. I've recently upgraded both my router and modem, which is where issues began.Single floor apartment that’s less than 500sq feet. Three Sonos:One devices, none more than 3M and a single wall (wood framing + sheetrock) from the router, signal strengths are extremely high (-30dbm) and there’s no more than 4 of my neighbor’s networks competing on any channel (1/6/11). A few neighbors use the in between networks but they aren’t meaningfully contributing to any added signal load on 1/6/11. iPhone XS with Sonos S2 12.2.3System was originally hooked up with ‘Modem 1’ and an older Linksys 2.4 single band router. Sonos was stable, with Alexa enabled, no issues.I updated to a dual-band ASUS RT-AX86U. I reused the old SSID and password so I didn’t have to login the 9 devices on the network again, and had no issues. Sonos and Alexa both worked great.I then later updated to a new m

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M
3 years ago
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SonosConvertContributor I
posted in Components and Architectural

Dropouts in party mode

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

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Airgetlam
3 years ago
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LurtzContributor I
posted in Components and Architectural

Speakers not working properly despite Boost

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

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L
3 years ago
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danhawkerContributor I
asked in Components and Architectural

Cannot change Alarm music with Tidal

Since the last update to my Play One and S2app, I can no longer adjust the music on any alarms, new or existing.i have a series of Alarms with music defined, that leverages Tidal. I change the music every now and again to reflect what I’m currently listening to.Alarms with existing tracks/albums/playlists chosen from Tidal work as expected.  if I try and create a new alarm, I can’t choose music from tidal. I see the top level categories (Artists, Albums, etc), but can’t browse them, the app selects the category instead.If I try and create an alarm using another service (amazon prime for example) I can browse fine.From within the main music part of the application, I can browse Tidal as usual and can play music directly. There seems to be a bug/regression or similar that has broken the browsing function within the alarm, but only for tidal. I’ve tried deleting and reinstalling the app,,to no avail.  Any ideas? Thanks Dan  

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controlav
3 years ago
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Rossy2311Contributor I
asked in Components and Architectural

Unable to connect to Sonos app

Hi. Every time ‘without fail’ I go onto the sonos app I get on ‘unable to connect to sonos app’ message. Sometimes if I wait about 10mins it connects but then has dropped out half of my system. Then sometimes it will not connect to anything. Then sometimes it takes about 30seconds then I’m in. This has only recently started happening and used to work absolutely fine, even with the S2 app. There is nothing wrong with the lower connection to the sonos products, nothing wrong with the internet connection and even if I toggle off/on my phones wifi it doesn’t tend to work. Anybody else getting this issue. It’s so frustrating and am running out of ideas. I’ve even changed the wifi router channel to be on the suggested 1 or 6 (2ghz). Still nothing.  Thanks Ross

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R
3 years ago
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jkdukeContributor I
asked in Components and Architectural

Getting S1 back for split system

I have been running S1. I added an ARC, so I removed everything from S1 and migrated those components I could to S2. I want to maintain a split system, but when I open the S1 app, I am prompted to “Open Sonos S2 app.” One of the “More options” is to Reset App. Is that what I want? Otherwise, I don’t see how to get back to an S1 environment.Under S2, I am running a Boost, Arc, and two wireless Play 3s. My incompatible components are two Connect Amps and two wireless Play 5s. I still have the old Bridge that was replaced by the Boost. Can I use the Boost to control both S1 and S2 (I think the answer is no)? Can I add the old Bridge back in? What other solution is there to maintain a split system? Add a second Boost?Thanks so much so much for any guidance you can give me!John

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buzz
3 years ago
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SergeantSnugglezContributor I
posted in Components and Architectural

Unable to connect to Sonos in App but system is working

So this is very odd.  I just got a full Sonos Arc system with the sub and rear SL1's.  So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine.  I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great.  Turned on my PS5, same thing, sounds fantastic, but I can't use my app now.  When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub.  I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them.  Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours.  Wife had to go to work, and I had to take kids to g

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M
3 years ago
M
mmgrslContributor I
asked in Components and Architectural

Playbar not receiving audio input

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.  I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.  Appreciate any guidance—we miss our sound system. 

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G
3 years ago
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RandmsnContributor I
asked in Components and Architectural

S2 app won't recognize s2 speakers And want's me to launch S1

I have a spit system, numerous connects, boost, play1’s all have been updated to S2. I have an S1 pair of Sonos 5’s. My iOS S2 app locates the S1 5’s and won't launch the S2 app. S1 app launches fine. This is very frustrating. I may have to reset all my S2 components and downgrade them to the S1 app. Anyone else having this challenge? My Mac computers S2 apps are stable and recognize my s2 equipment. The S1 mac app won't recognize my S1 5’s. Arg!

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Ken_Griffiths
3 years ago
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rodlet23Contributor I
posted in Components and Architectural

Cannot get wired setup working, tried everything – can anyone help?

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

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R
3 years ago
R
Romad_20Contributor I
asked in Components and Architectural

My Play 1 stereo pairs out of sync tried resetting. What to do?

I have a pair of play 1s that go out of sync after a day or of resetting and repairing. I'm running a Google wifi mesh network. Everything else seems to be fine and my surround setups haven't had the issue

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R
3 years ago
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DustmanContributor I
posted in Components and Architectural

2 years of constant FAILED to Connect, FAILED to find speakers

Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again.  Please, do yourself a favor, do not buy these products. 

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D
3 years ago
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