Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,079 Topics
  • 24,150 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3079 Topics

Edgie70
Edgie70Avid Contributor III
asked in Amazon Alexa and Sonos

low power mode / consumption

Hi all , I've enabled Alexa on my beam gen 2 and wondered if enabling Alexa would stop the system going in to low power mode ?? Also how do I know if my beam is in low power mode because nothing states that it is ?? Also apart from controlling the volume I presume it's just Spotify and web radio that Alexa will control because it doesn't turn off my TV ..…Thanks 

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G
2 years ago
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MarkacContributor I
asked in Amazon Alexa and Sonos

Alexa volume too low.

Beam was working fine with Alexa. About a couple of months ago Alexa volume decreased to 25% of the regular TV volume. The only way to hear Alexa’s replies is to manually increase the TV volume. This seems to be a ongoing issue. Is there a solution to this problem on the horizon?

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Simon B
3 years ago
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kdth_jhspk69Avid Contributor I
posted in Amazon Alexa and Sonos

Alexa volume increment command

Hi!I've enabled Alexa in my new Era 100 and Move 2 and I have a feature change request.I've been testing some commands and I've seen that the volume increment/decrement modifies the volume value in 10 points.I think it would be useful that the volume increment would be lower, for example 5 points, in order to have more control in the volume change. Sometimes 10 points is too much depending the song.I hope you could analyze this changes.

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Ken_Griffiths
6 months ago
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emozContributor I
posted in Amazon Alexa and Sonos

BBC News using Alexa stuck on loop.

Whenever I launch BBC sounds app using Alexa, everything seems to work smoothly. Except for the news. Whenever I ask for the interactive BBC News, you hear the introduction and the summary of the news (about 30 seconds) and then it repeats the same 30 seconds over and over indefinitely until you ask to stop it. I have Alexa on an echo dot, on my Sonos One and on Sonos Arc. The Echo Dot has no problems. This issue only happens on Sonos One and Arc. I’ve tried everyting. Reset the sonos, reset the router, logged in and out of my accounts. Nothing works. Any advice? Thanks

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Corry P
3 years ago
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Curtis BContributor I
posted in Amazon Alexa and Sonos

Alexa Voice Commands

I’ve seen the support article on the available commands through the Alexa Sonos skill.  However, the command set it pretty limited.  I have some suggestions I would like to see implemented.  We have a Sonos Beam in our master bedroom...the kids’ bedrooms are right down the hall.  These would be helpful in automatically managing the device when my wife and i are watching TV at night:I have an Alexa routine to switch Night Mode on every night at 9pm.  However, there is no method to automatically switch it OFF the next morning.  I have to manually do this through the app.   The ability to control the bass level through Alexa.  I usually keep the bass level at around 8 or 9.  There’s a surprising amount of bass coming out of such a small soundbar.  I would like to be able to have the skill automatically turn down the bass and night and then back up the next morning. Others may have various reasons for wanting to control these features as well.  I’m not sure why one would create the method

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3 years ago
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Ontario1Avid Contributor III
asked in Amazon Alexa and Sonos

Amazon Echo and Sonos 5 Synchronized in My Home

With Amazon Echo and Sonos 5 (and Spotify Premium and Alexa Sonos Skill and Spotify Skill), I would like to:Ask Alexa (via the Echo) to play (a Spotify album or a TuneIn Radio Station for example) on Echo and Sonos 5 simultaneously (separate rooms but in sync). Ask Siri via iPhone to play (Spotify) on my Echo and Sonos 5 simultaneously (separate rooms but in sync).Is it possible to have this? How would one set it up (is it just a “group” in Sonos or Alexa)? What is the best way to get a set up to easily use voice to simultaneously play on several speakers in sync?Thanks.

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O
2 years ago
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ElverContributor I
asked in Amazon Alexa and Sonos

Alexa Home Theatre - Sonos Move

Hi,I have an Alexa home theatre set up in my campervan,It uses 2x Echo Dot (3rd gen) and a Fire TV Cube 4k.I can request music from Amazon Music to play in stereo through the Echo Dots and also stream the audio from my Fire TV Cube in stereo to the Echo Dots when I'm watching Netflix. It's all connected via WiFi to my 4G router in the van and works great but I'd like to improve the sound quality, especially if I open the back doors to play music outside.  The Echo Dots work ok but are obviously quite small so can only do so much in terms of sound quality. The obvious upgrade would be to switch to the full Amazon Echo units instead of the Echo Dots, but the full Echo units run on 18v and that would require a voltage converter to get to this voltage. Instead, I noticed that the Sonos Move units have a built-in battery, and are Alexa Enabled.  They look a decent size and would alow me to either put them on the Sonos hook wall mount to watch TV and play Amazon music when inside the van, or

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melvimbe
1 year ago
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PanflanmanContributor II
asked in Amazon Alexa and Sonos

Alexa requires instructing twice for almost everything

I have quite a complex setup of:3 Sonos Ones w/ Alexa in individual rooms2 Sonos ones (w/o Alexa) and a sonos beam w/Alexa as a surround sound A bedroom with a playbarA boost Every single Sonos/Alexa product requires me to ask Alexa twice to do anything. It’s quite interesting. Any ideas please? 

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3 years ago
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GSW123Contributor I
asked in Amazon Alexa and Sonos

PLAY 3 WITH ALEXA PROBLEMS LINKING

I am struggling to connect my Sonus Play 3 with Alexa.  Does anybody have any ideas ?  Both the Sonus and Alexa app are up to date (Software) I have enabled the Sonus Skill in Alexa and linked the account.  I have a dedicated Alexa device to use but I cannot find the Sonus via the Alexa app.Is it even possible on an older speaker like the Sonus Play 3, Ive been advised it is but cannot get it to connect. Ive also disabled and enabled the Sonus skill in the Alexa app with no joy.

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J
1 year ago
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Paul12Contributor II
posted in Amazon Alexa and Sonos

Picture frame connection with Alexa

I have nine Sonos speakers, three of which are the picture frame. All three bought at the same time from the same place. The first one connected no problem and was found by an echo dot and control works great.The other two are set up in m office as a stereo pair. Both connected to my Sonosnet and all visible on the app with a connection of WM0, so they are all functioning. However, if I try to use discovery service in the Alexa app, they are not found.If i start any other room and then couple the office speakers to them everything plays. I can then turn off the primary source and listen to the office speakers.This is simply not how it is meant to be. I have tried every work around I can think of. Deregister, re-register, use pass through, changed the channels on the boost,etc:Any thoughts?

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P
2 years ago
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CpancoteContributor I
posted in Amazon Alexa and Sonos

Alexa + Sonos does not work in Brazil! What brand can we use instead of Sonos?

Sonos should not be able to use Amazon Alexa seal since it’s not available everywhere. I just decided to sell my Sonos. That said, I think we should use this space to discuss about alternative devices that could replace our useless non amazon alexa Sonos. What is an equivalent speaker that is Amazon Alexa friendly for Sonos? What would you buy instead? Thank you all! Vendo todas as perguntas aqui e falta de uma atitude prática pelo time Sonos, estou decidido de vendê-la para substituir por algum dispositivo que seja 100% integrado. Acho que é mais útil usarmos esse espaço para discutirmos sobre qual produto (que não Sonos) devemos comprar com integração total à Alexa? Qual vcs indicam para eu substituir minha Sonos?

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2 years ago
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StewartroneyContributor I
posted in Amazon Alexa and Sonos

Alexa still not able to play BBC Radio?

I find it difficult to believe (but maybe it’s just me) but I still don’t seem to be able to ask Alexa to play ‘BBC Radio 2 in the Lounge’ (Lounge grouped to a Sonos 5). It’s fine with other (non BBC) radio stations though and even okay playing BBC Radio on the internal Alexa speaker. Is it a Tunein problem? ‍♂️

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J
2 years ago
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Roger ClarkContributor I
asked in Amazon Alexa and Sonos

Problems with Alexa

I have a problem with Alexa enabled Sonos speakers: Beam and 1s. It used to work but now if I say Alexa, play xxx, the speaker says playing xxx but doesn't. I can play the same things from the Sonos app. I don't even know whether the problem is with Sonos or Alexa!

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Paul A
3 years ago
A
Anonymous
posted in Amazon Alexa and Sonos

amazon music playlist stops, Sonos One with alexa

Hi,  I have searched the community but not found quite the same issue. But similar problems with alexa and music stopping had me following the advice on resets, the general troubleshooting tips etc. The help from UKmedia.  I've been through all that and cannot fix this. What happens is this.  I have Amazon music which will play fine for a while when controlled by Alexa but will always at some point stop and freeze. The alexa app will show the song as having stopped with a large negative time left and the only way to unfreeze is to jump tracks in the alexa app.  When playing from Sonos app this never happens. So it makes my voice control pointless as I always need to have my phone handy.  Any help on this would be really appreciated as I've tried every kind of reset, etc and can't get rid of it.  Amazon tech line don't have anything other than reset to offer.  Thanks  

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A
3 years ago
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LibraSunContributor I
asked in Amazon Alexa and Sonos

Sonos Beam self-mutes after playing Alexa music

Whenever I ask my Sonos Beam to play music using, “Alexa, shuffle songs by the McGuire Sisters” and later stop the music with “Alexa, stop”, I’ve noticed that the Beam will be in Muted state and cannot be unmuted verbally. I must manually grab the remote for my connected Roku TV and raise the Volume from 0 to 40.For example, say I’m watching YouTube on the full-HDMI connected Roku TV (TCL brand with CEC enabled), using my HP PC’s web browser. I hear audio fine at the expected Volume level (40). I then listen to a random song via Alexa – the Sonos/Roku volume remains 40 – then ask it to stop, as outlined above. Music ceases playing, as expected. Resuming the paused YouTube video, however, results in no sound! Volume level is now 0 (but never actively displayed on-screen as such).Saying, “Alexa, volume 4”, or pressing the PC’s up-vol button on the keyboard (I realize that’s a separate volume setting, but I want to assure readers here that it’s at max. vol.), doesn’t help. ONLY THE ROKU R

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L
3 years ago
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TomagotchiContributor I
asked in Amazon Alexa and Sonos

Shorten Ducking time?

Up until about a week ago I’d speak 'Alexa, turn the volume up', Alexa would immediately duck, chime, respond "OK" and after only one-more-ducked-second Spotify would resume at a higher volume.Now.. after responding "OK" Alexa will remain ducked for another 7 seconds before resuming at higher volume.It’s really annoying. A total vibe killer. It’s happening on 2/3 of my setups: on my Roam, and a set of paired ones. Another pair of ones that are rears to a playbase seem to be working fine. Things I've tried: Follow up mode is turned off Wifi signal is strong (and set to channel 11) I’ve unlinked Spotify & Alexa (multiple times) I’ve Hard Reset the Ones any tips? thank you!

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Ken_Griffiths
2 years ago
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BonbowmanContributor I
asked in Amazon Alexa and Sonos

Japanese Amazon Alexa

I have been living in Japan for years and have had no problem using my America Amazon account to connect to Alexa, but I have decided that I would like to use my Japanese Amazon account for more relevant local information on my new Echo 15 screen.  In preparation for moving over, I deregistered and deleted all my Sonos devices from my American account and changed my Sonos address to my Japanese address.  But no matter what I try, the Sonos app continues to default to the NA url (North America I assume?) server for Amazon login.  My Japanese account obviously wasn’t recognized there.  I tried adding Alexa in the Sonos app using a new iPad with no Amazon apps installed hoping that the Sonos app would pick a server based on IP only, with no influence from other signed in apps, but that didn’t work.  Are there any other suggestions for forcing the Sonos app to a certain Amazon login page?

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Ken_Griffiths
1 year ago
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PatclnContributor I
asked in Amazon Alexa and Sonos

Alexa not working on Sonos beam

Sonos was working perfectly!  Then we went away for 3 weeks. When we came back:  I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the sonos beam in my TV room for the last year and it is also doing the same. When I manually play songs from the SONOS APP….it plays beautifully.  But we got it because it could play our favorite RADIO stations or songs upon request.  It no longer does that.  It keeps doing as described in the second paragraph below.  

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UKMedia
1 year ago
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maghunterContributor I
asked in Amazon Alexa and Sonos

how do i get back to the tv input using alexa?

I can ask Alexa to play music while watching tv and works fine but how do I ask Alexa to go back to the tv input?

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johnim
2 years ago
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cranneberryAvid Contributor I
asked in Amazon Alexa and Sonos

Use Alexa to play music on Sonos system

I am running Sonos S2 through 7 Sonos devices.I want to know if I can tell my Alexa Dot to play something through my Sonos system. When I try this now, Alexa tells me it is using Amazon Music and then plays the song through the Alexa device, not Sonos.If this IS possible, is it also possible for Alexa to launch songs or a Playlist from my personal Music Library and play them on Sonos?I have many songs and Playlists set up in itunes. I launch Sonos on my computer, use my Music Library to add a Playlist or songs to my queue, and Sonos plays my music just fine.I have enabled Sonos in my Alexa app. I have both Sonos and itunes open on my computer.Thanks in advance for any advice you can give me.

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C
2 years ago
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Kim Lyngby USAContributor I
asked in Amazon Alexa and Sonos

Can I voice control a pair of Sonos Five with a Sonos One?

I use Alexa to voice control my Sonos One’s Can I use one of my Sonos One’s to voice control a pair of Sonos Five?Kind regards Kim

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bockersjv
3 years ago
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amaroneContributor I
asked in Amazon Alexa and Sonos

Alexa plays "similar songs" instead of playlist

Just recently whenever I ask Alexa to play one of my playlists it responds that it is playing “<playlist name> and similar songs”.  It then proceeds to play similar songs only and none from my playlist.  Any idea how I can stop this?

3
A
1 year ago
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Bixente6Contributor I
asked in Amazon Alexa and Sonos

Alexa doesn't launch Deezer on my Sonos

Hi, When i ask Alexa to start music, i said “Alexa, Music”, she said “music playback by deezer”But nothing else...what is the pb ? My Deezer account is connected, i can play music threw the app Sonos….Thank’s for your help

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Annazel S
3 years ago
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Pablox68Contributor I
posted in Amazon Alexa and Sonos

alexa en sonos era 100

No aparece la opción de agregar Alexa como servicio de voz en la aplicación de Sonos

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C
1 year ago
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Nissan1968Contributor I
posted in Amazon Alexa and Sonos

Alexa volume unusable

Just bought new ARC and setup Alexa. voice commands are so low that you can barely hear them. this is one of the reasons that I got this system, disappointed to the least. finally turned off microphone and went back to using echo dot which has a blue tooth speaker attached. 

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James L.
2 years ago
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