Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,084 Topics
  • 24,176 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
  • 2
  • 38
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
  • 7
  • 111
Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
  • 4
  • 179

3084 Topics

N
Nissan1968Contributor I
posted in Amazon Alexa and Sonos

Alexa volume unusable

Just bought new ARC and setup Alexa. voice commands are so low that you can barely hear them. this is one of the reasons that I got this system, disappointed to the least. finally turned off microphone and went back to using echo dot which has a blue tooth speaker attached. 

1
James L.
2 years ago
B
Baron66Contributor I
asked in Amazon Alexa and Sonos

Sonos Beam muting when Alexa used on another Sonos device

I have Sonos devices with Alexa setup in 3 rooms.  In 4th room, I have a Beam that WAS setup with Alexa, but I removed Alexa from it to try to solve this problem: while watching tv using the Beam, if someone speaks to Alexa in another room, the Beam mutes momentarily. I’ve 1) disabled Alexa (in the Sonos app) on the Beam, and left it off. 2) disabled Alexa on all devices in the Sonos app, turned back on for all but the Beam. 3) disabled Sonos skill in Alexa, then reenabled.  Help!

4
Corry P
2 years ago
G
GismayContributor I
asked in Amazon Alexa and Sonos

Trouble with radio via Alexa on Sonos One

HiI'm having a series of issues with radio streaming on Sonos One when using the Alexa voice integration. Via Sonos app it is seamless.In all scenarios I have done the basics (disabled and enabled the skills, I've even factory reset the Sonos, removed Alexa integration, relinked amazon accounts etc...)Firstly, iheartradio just plain doesn't work. Ie skill is enabled but if I ask Alexa to play something on iheartradio then nothing happens.Secondly, if using radio app as the default it now works, but if I leave the radio running for a period of time (I haven't tested, but let's say at least an hour) I can't stop the music via Alexa anymore (ie "Alexa, stop music" doesn't work. I now have to go into Sonos app and stop it.I appreciate there are know issues all over the place. But has anyone who has experienced these type of issues found a seamless way to stream (and stop streaming!) Radio that works 99% of the time using Alexa on Sonos One?Thanks Greg 

1
Ken_Griffiths
3 years ago
B
Boz53Contributor I
posted in Amazon Alexa and Sonos

Alexa useless on my new Roam (UK)??

Anyone else in UK/Europe having a nightmare with Alexa on Sonos Roam? 

11
Ken_Griffiths
3 years ago
Denwen
DenwenContributor I
asked in Amazon Alexa and Sonos

Sonos Move doesn't support announcements?

We just got a Sonos Move. It supports Alexa fine. I can write a routine for it to Say something. I can write a routine that Announces something on all devices, and the Sonos Move will make the announcement.However, when I write the Announcement routine and get to select devices, the Move is not on the list. So I cannot select just a few devices to get the announcement on the Move - it has to be all devices.The other Sonoses we have (One, Beam) appear fine.Am I missing something? 

6
Denwen
3 years ago
T
tomcxContributor I
asked in Amazon Alexa and Sonos

Alexa stopped working on my Beam.

Hi there, after the new year Alexa stopped working. I followed the steps on the support page but Alexa is still not responding. Someone has another suggestion? I also rebooted the Sonos and my router.  Tom

4
Paul A
3 years ago
C
Clark_1701Trending Lyricist I
asked in Amazon Alexa and Sonos

Sonos Beam Gen 2 lowers its volume when separate Alexa Echo is invoked.

I have a Sonos Beam Gen 2 connected to my Samsung TV via e-ARC. Neither the TV nor the Sonos Beam have Alexa enabled. None the less, when I say “Alexa” (talking to my Amazon Echo) the Beam lowers its volume. This does not happen when I use the TV without the Beam connected (the volume remains constant). Is this a feature of the Beam? Can it be disabled (I would prefer that the volume remain consistent)? Oddly, I do not have this issue with my Sonos Arc (also connected via e-ARC to an LG TV).

6
C
1 year ago
O
Ontario1Avid Contributor III
posted in Amazon Alexa and Sonos

Setting Up Alexa Group with Sonos Five and Amp

Based on earlier questions I posed to ensure I get things right, I purchased a Sonos Five and a Sonos Amp and have them controlled by Alexa (via Echo).  Thanks to the Community members for their help with my questions both prior to and following my purchases. On my equipment, I have all the latest versions of the Apps and firmware up to date. All devices are in my “Family Room”.I set up the Five first, and during the set up using the Sonos App, I indicated its Room location was Family Room. The Sonos Five ended up being named Family Room and it was in the Family Room. When I set up Sonos Amp, I also said it was in the Family Room and it showed up with the name Family Room 2 (given, I suppose, that it was the second Sonos device in my Family Room).  I subsequently changed the names of the two Sonos devices to Family Room Five and Family Room Amp, respectively. Questions: By renaming the Sonos Five from Family Room to Family Room Five, when I look at the device on the Sonos App, it shows

11
O
2 years ago
G
gunner670Contributor I
asked in Amazon Alexa and Sonos

connect to roam with alexa

I have 2 sonos roams and they have both lost connection with Alex so I'm unable to control by voice 

1
Jamie A
6 months ago
J
JohnCapTulumContributor I
posted in Amazon Alexa and Sonos

Unable to get Alexa to Play Music through Spotify

When I say to Alexa, “Alexa...play Miles Davis.” Alexa responds with, “Playing Miles Davis with John’s Spotify.” And then nothing …. just silence. I have disabled skills and re-enabled them; I have checked all connections; I have been sent to SONOS by Amazon - who tells me this is a Sonos issue. I am able to play music using Spotify through my SONOS system - but just not using Alexa. 

11
S
3 years ago
J
Jxnni3Contributor I
asked in Amazon Alexa and Sonos

Sonos Connect Gen 1

I am about to buy a Sonos Connect Gen 1 and I was wondering if I he was possible to connect my Alexa speakers to it to make the speakers not to control?

1
Corry P
2 years ago
N
notta3dContributor I
asked in Amazon Alexa and Sonos

Getting completely frustrated Sonos One and Alexa

I purchased my brother a couple of Sonos One speakers the past 2 Christmas’. He has multiple Alexa devices. I setup everything for him with the Alexa being able to control music on the Sonos speakers. He is completely ignorant to technology so I have to check the systems when I go to his house. Yesterday I went there and his Garage Sonos One speaker was showing offline in the Alexa app but yet he had no issue asking Alexa to play music on the Sonos speaker itself.Now this is where my frustration comes in. This has happened multiple times and I have to go through either disabling the Alexa Sonos skill or removing the devices completely and doing a rediscover. It’s not that time consuming but it makes the system completely unreliable when I’m not there to fix it.  Nothing changes in his house but yet we have to go through this more than we should.Now I’m begging the Sonos support to please not respond with a canned response that ignores everything that I just wrote or doesn’t even apply

3
J
2 years ago
F
FlyingScotsmanContributor I
asked in Amazon Alexa and Sonos

Alexa not controlling entire group

Hi. I have my livingroom set up as a  Sonos TV Surround system (inc Beam Gen 2, Sub Mini, and 2 Era 100s). But I also have several Amazon Echo devices dotted around my home, and use Alexa as my main “smart speaker” voice controller.I have created a Group, and I can add my “Livingroom” to the group, but no matter what I do I cannot actually get it to play anything on the Sonos system when I say (for example) “Alexa, play Xxx on the Everywhere Group.

2
P
8 months ago
J
Jake046Contributor I
asked in Amazon Alexa and Sonos

alexa assistant answers, but wont play Amazon music

Alexa answers my request, for example “Alexa play Imelda May”  she then says the normal “shuffling sons by Imelda May”   - But then nothing.  My other echo devices work fine. Sonos One Gen 2 

1
Corry P
1 year ago
B
bru1987Contributor I
asked in Amazon Alexa and Sonos

Alexa integration with Sonos in Brazil

Dearest employees at Sonos,I can’t state how frustrated I got when I realized, after purchasing a pair of Sonos One (which a friend of mine brought from the US) and connecting to my place in São Paulo, that I could not use the voice assistant Alexa. The cost of the speakers was R$2.3k (which is the equivalent of two monthly minimum wages in my country), too expensive for it not to have this capability.I have seen many people desiring exactly that functionality in the forums here at your website. Therefore, I believe you have a market waiting for that update.Best Regards,Bruno

2
T
2 years ago
S
Scott FContributor III
asked in Amazon Alexa and Sonos

Alexa + Apple Music No Longer Reliable

I’ve had my Sonos system for about eight months and almost exclusively use Alexa and Apple Music (which is my default Alexa music service). It was rock-solid up until the last couple weeks.It used to be that I’d initiate the music via Alexa and the music would start about a microsecond after Alexa read back my specified playlist, album, or song. Now it takes more like 5–10 seconds for the music to start, though sometimes it doesn’t. When it does start, I get drop-outs on some speakers, and sometimes the music just stops. This morning it gets a couple tracks into one of Apple Music’s “Essentials” playlists and then just stops. The Sonos app says there is no music selected. The same music through Apple Music works solidly if I initiate it through the Sonos app. But I much prefer playing music via voice. I’m using an Arc linked to two Ones, in a surround configuration that includes a Sub in my living room; two Ones with a Sub in my front office; a standalone One in a bedroom; and a Beam i

5
Simon B
3 years ago
O
Ontario1Avid Contributor III
asked in Amazon Alexa and Sonos

Alexa Requests No Longer Play on Sonos

Yesterday while playing a station on Sonos Five which was initiated via a request through my Amazon Echo, the station would not stop. I had to touch the Pause button on the Five. Today, I found that any request to play Sonos via Alexa Echo or Alexa App will not play anything. In troubleshooting I removed the skill, added it back in, removed the group and added it back in, removed the devices and re-discovered, rebooted everything. All firmware is up to date. Up until yesterday all had been good.Right now on the Alexa app I have the Sonos skill enabled and the Sonos Five enabled. I have no Alexa groups. I can play on the Sonos Five via the Sonos app. I can play on the Echo via a Alexa voice request to the Echo or via the Alexa App.  I can request Alexa to play to my Sonos Five via voice request to the Echo. It is acknowledged but no sound comes out. I can request The Sonos Five to Play via the Alexa App, but it does not start playing and does not show the playing bar on screen.I am not

8
K
2 years ago
C
ckeramidContributor I
asked in Amazon Alexa and Sonos

Amazon has enabled Alexa for Belgium

Hello, According to the below announcement, Alexa is already enabled from April 2021.https://developer.amazon.com/en-US/blogs/alexa/device-makers/2021/05/alexa-voice-service-expands-to-switzerland-and-belgium I am wondering why Sonos skill (made by Sonos Inc.). is still geographically restricted. Please let me know what is the timeline for enabling it in Belgium? When we should be expecting this feature?  As a quick feedback, I would to express my huge dissatisfaction on the delay of this feature. For a modern smart home that is integrated with Alexa this is hugely important and personally it is stopping me for investing in Sonos to build my home multi-room audio.  Kind regardd,Charis   

6
Ken_Griffiths
2 years ago
M
MagihzContributor I
posted in Amazon Alexa and Sonos

sonos beam and india

I bought sonos beamI feel cheated for the price point i have givenBecause Alexa not supported in indiaSpotify noU can't use skills from Amazon Alexa appThen it's not a smart soundbarIt's just a barIndians should not buy itUnless untill sonos consider india as a potential customer    

14
K
2 years ago
R
Rich G.Contributor I
asked in Amazon Alexa and Sonos

Can't Add New Sonos Move Speaker to Alexa

I recently purchased a new Sonos Move Speaker. This is a replacement for one I returned under warranty. Both Speakers are listed & identified in my Sonos.com account.  The problem is I cannot get Alexa to recognize the new speaker even though I’ve applied the Alexa Skill and have gone through the “Add Device” process. What’s very weird is if I instruct Alexa to play music using the name of the “OLD” speaker (ie. Sonos Move on the Patio) it recognizes that speaker as “active” & and tries to play music on it…..buried somewhere deep in a trash can…..lolHas anyone experienced this situation and what did you do to get Alexa to recognize the new speaker and ignore/delete the old?

8
R
1 year ago
T
TwstevieContributor I
asked in Amazon Alexa and Sonos

Era 100 wont play BBC or Apple via Alexa

New Era 100 speakers. Alexa is set up ok if I ask it a question. But it won't play BBC sounds, or Apple Music. I can play both through the App, but I'd really like to just ask the speakers to open BBC sounds without going through the app. Ditto music through Apple.  Everything is linked per set up instructions.  As it's both BBC and Apple I suspect the issue is with Sonos, but I may be wrong. Any thoughts or suggestions gratefully received. Thanks. 

1
Corry P
1 year ago
S
SunRay501Contributor I
asked in Amazon Alexa and Sonos

How can I open video apps with Alexa via Sonos Arc?

Good morning everyone,I’ve just purchased a Sonos Arc and have installed Alexa and I have been very pleased with the experience so far. However, it seems like I can only manipulate music apps like Spotify, Sonos Radio etc. as I’m having trouble opening up video apps like Netflix and Amazon Prime video. Upon asking Alexa to “watch Netflix” she responds “to control video device you need to connect it first… go to settings/video apps etc...” except that I don’t see the Netflix option under tv/video.Furthermore, when trying to connect Amazon Prime through the Alexia app->Tv/Video I get prompted with “Sorry, we could not find any devices to link.”How can I get Alexa to open up my video apps and do I need to buy an additional device such as the Amazon echo to remedy this situation? Thanks!

3
Ken_Griffiths
1 year ago
L
L G C !Contributor I
posted in Amazon Alexa and Sonos

Setting up Arc and Amazon Cube with new Sony TV

Is it better to control all, accessing Fire TV and Prime Music through ARC or through Cube - along with Lutron lights?  My preference, I think, is run all through Sonos ARC so I can store away Cube in cabinet.Thoughts?

4
L
3 years ago
H
hf995Contributor I
posted in Amazon Alexa and Sonos

Beam (Gen 2) Alexa suddenly Unreliable

My system made up of a Sonos Roam and a Beam (Gen 2) in separate rooms. Using Alexa as voice assistant on both devices. Set up was put together over a month ago and has been working fine until one week ago.  Without any change to any physical arrangement or software setting, when trying to use the Alexa wake word on my Beam, The device is having tremendous difficulty. Only hears the weak word and remains activated about 50% of the time. The other 50% of the time is split up: 25% of the time the Beam hears the wake  word and the light illuminates for just a fraction of a second before immediately turning off without listening to a command. That is to say it doesn’t even give the speaker a chance to lower the volume and listen so it does acknowledge the weak word it just instantly decides to go back to its regular state without listening to the command. The other 25% of the time my Sonos roam, located in a different room quite far away hears the command and tries to complete the task.  O

9
0
2 years ago
M
martinhellawellContributor I
asked in Amazon Alexa and Sonos

Connecting Alexa and Amazon Music in two different properties

Hello, I have a mixture of sonos and amazon echo devices in two different properties.  When I travel from one property (my main house) to the other (my holiday home), the experience on my alexa echo devices is seamless.  If I say alexa play music in both properties it connects to my amazon prime account and plays from amazon music which is set up as my voice service.  However with Sonos when I arrive at my other property and say play music or play radio station xxx nothing happens.  I have to disable the Sonos skill in the alexa app and then set it all up again and then it works.  But then when I return to my main house I have to disable the Sonos skill and set it all back up again.  This is a real pain.  Has anyone found a better way of doing this please?  I would be grateful for any advice you may have

3
M
3 years ago
Terms & ConditionsCookie settings