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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19267 Topics

K
KleinsmithContributor I
posted in Speakers

“just use your computer” isn’t an option

This morning I went to change my alarm and realized my app had updated and the alarms are gone, along with other features I really liked using. I logged online to find out everything’s been revoked but I should just use my computer! There’s one problem—I don’t own a computer! So now I’m stuck with a super early alarm (had an appointment this morning) for weeks or months until Sonos fixes the issue 

1
webmink
4 minutes ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

84
BennyB0Y
4 minutes ago
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Philippe CosnayContributor I
asked in Ask a question

clock

I downloaded tonight the new update of the app Sonos, and I don’t find anymore where I can program the Sonos alarm clock (hour, which room, which music, for how long, etc.)Is anybody can help me ?ThanksPhilippe

0
P
5 minutes ago
S
Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not availlable

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

13
D
7 minutes ago
M
Markus_StContributor I
posted in Controllers and Music services

Sonos - please role back the App update to the last version...

Dear Sonos team, as obviously a lot of people are not happy with the lack of Alarms and Sleep Timer functionality, would you please role back the default app-store version back to the latest Sonos S2 app-version or do release that one separately. The actual version seems to be not ready for the job!Thank you & Best Regards, Markus. 

4
R
10 minutes ago
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DKSContributor I
asked in Controllers and Music services

Music Library

I have done the required sonos app update (version 80.00.04-release+20240507.67.1145b) and can no longer see my NAS music.  I do not even see the option under Manage.  The help I read on line syas to go to Manage and select music library, but that option is not even available.     This is using a android device

1
S
11 minutes ago
A
Andojagfan914Contributor I
asked in Ask a question

One SL no longer has power.

Sonos one SL has stopped working, purchased Dec 2022. Troubleshooted by using power cord from the other working One SL and still no power. Was waiting on the 300's for now but was hoping help on this SL for now.

0
A
11 minutes ago
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Ghostrider73Contributor I
asked in Controllers and Music services

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

12
R
12 minutes ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

5
J
16 minutes ago
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JaycounetContributor I
asked in Ask a question

how to manage alarms on the new app ?

Can't seem to find the fonction on my Android phone. Can someone help ?

0
J
18 minutes ago
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twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

15
webmink
19 minutes ago
M
mdpetermanContributor I
posted in Controllers and Music services

New iPad App Experience (plus some iOS feedback too)

I upgraded two of my iPads to the new Sonos app release, and while I am not facing the challenges that many are facing, I do find the UI “looks” good but doesn’t “feel” good. iOS/iPadOS apps are supposed to feel native to the platform - that's why Apple provides robust APIs for UI design. The old app, while not perfect at least adhered to some design principals of iOS apps like the navigation bar at the bottom with the 5 buttons. That is now gone in the iPadOS and iPhone app. It makes no sense! This app does not feel at home on iOS/iPadOS anymore. I don’t want the app to be the same across all OSes - I want the app to feel at home on the devices I use it on. It should have a different design for Android and feel like an android app. It should feel like a Windows app on Windows, and macOS app on macOS. I get companies one this “write once run everywhere” cheap way of development but it sucks for users.  One other thing on iPadOS - why is the “Your System” stuff a super-wide bar at the b

0
M
19 minutes ago
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lumpsContributor I
asked in Ask a question

Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

3
A
21 minutes ago
8
8310zContributor I
asked in Ask a question

Atmos lost on Disney Plus after update (Beam Gen 2, Hisense U6)

Hello all,Just did the update to the newest Sonos app. Disney Plus now has no Atmos. It has worked previously and Netflix is still showing Atmos working fine. Everything else on the Hisense has stayed the same.Any thoughts? 

1
R
24 minutes ago
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Catching_pixelsContributor I
asked in Ask a question

system dissapearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

12
M
24 minutes ago
M
Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

8
D
25 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

163
M
26 minutes ago
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RybakContributor I
asked in Advanced setups

Dual Mono on new Sonos App

I just upgraded to the new Sonos App and the dual mono setting for the two Amps I run is missing.  I used this setting for single ceiling speakers in different rooms.  This has to be brought back, I can’t have the right channel playing in one room and the left in another.

3
J
28 minutes ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

3
L
29 minutes ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

19
S
31 minutes ago
K
kaffeeapfelContributor I
posted in Controllers and Music services

New App (80.00.04)

Sorry Sonos,but your new App (talking about 80.00.04) is the most ridiculous thing I experienced for a long time. First thing after I installed it: sending WhatsApp messages to all of my friends to warn them.I am not talking about the new interface or having to get used to the new design. But almost all functions I am using daily are missing:Alarm Clock editing list queue list sonos Radio …  

2
P
34 minutes ago
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Popeye1234Contributor I
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

11
evilonline
34 minutes ago
webmink
webminkCollaborator II
asked in Controllers and Music services

How do I search my music library in the new app?

I can browse my (very large) music library but not search it - what am I missing?

10
D
34 minutes ago
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tim0gradyContributor I
asked in Controllers and Music services

new controller

this controller is frustrating.

0
T
34 minutes ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

4
T
36 minutes ago
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