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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19614 Topics

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LypheContributor II
asked in Controllers and Music services

Can we revert and keep the OLD APP??? New one is terribly unintuitive

The one thing … and only thing I really cared about with the new app, was it becoming easier to control different speakers.  It wasn’t hard with the old app, but it could use improvement.  That said, the new app WTF.  I have no idea what is happening half the time just trying to select which speakers to play.  Master volume control is worse.  You used to be able to turn down the volume on all speakers at once and they would reset and then rise in volume equally after.  No more.  Now you raise volume and they just keep their old incorrect ratio.No idea who designed the new app, but it’s a definite step backwards.  Can we revert to the old app?  Can we keep the old app instead?  Anyone know?

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L
1 minute ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

238
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1 minute ago
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ScouseSteveContributor I
asked in Ask a question

No Queue on new App

Using the new app, I can’t see any queue at all.

0
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1 minute ago
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Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

26
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2 minutes ago
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Karsten KnudsenContributor I
asked in Controllers and Music services

yousee music not working after update

after the last update, yousee music has stopped working, nor does it work in the new web-based controller

1
R
2 minutes ago
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StamContributor I
asked in Ask a question

Sonos Radio and TuneIn not working after app update

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

1
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3 minutes ago
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User_S_ono_sContributor I
asked in Ask a question

Sonos new app missing most features that were available in prior app version

Sonos new app missing most features that were available in prior app versionYou released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

12
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4 minutes ago
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eaziguyContributor I
asked in Ask a question

Where has crossfade gone?

Updated the app, excited to find out what’s in store. Seems to be a very busy, confusing app. Can’t access crossfade, which I use all the time. 

0
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4 minutes ago
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FILIBAOContributor I
asked in Controllers and Music services

Trueplay does’t work on the new app

The app stucks on trueplay re-optimization, i moved my components and i need to re-optimize the system 

0
F
5 minutes ago
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lumpsContributor I
asked in Controllers and Music services

Livephish+/Nugs.net not working in new app

Is anyone using the new app able to successfully browse music within LivePhish+ or nugs.net? all works just fine in previous versions...and while I can authorize the services now, there’s no ability to play music or browse them

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1
5 minutes ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

41
G
7 minutes ago
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PietersoeContributor I
asked in Controllers and Music services

new app - platlists and playing local folders gone???

What did they do with the Sonos app???I have a wd my cloud network hdd where i have stored a lot of music.With the new app i am still able to see all the folders with my music in it on this hdd. The problem is that the play button to play an entire folder is gone so i am only able to play one song after each other.Also all of my playlists that i had made are gone. It feels like you buy a car and after a few years the manufacturer takes away the steering wheel... I was always very impressed by Sonos but this is gone in minutes when they do something like this!!! 

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8 minutes ago
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BerkshireboyContributor I
asked in Controllers and Music services

Playlists on updated app.

Anyone been able to findPlaylists on the new app? Or been able to save a queue to a new playlist?

2
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9 minutes ago
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Catching_pixelsContributor I
asked in Ask a question

system disappearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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10 minutes ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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12 minutes ago
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Grimrod42Contributor I
asked in Home theater

PCM 2.0

Hello Since updates to my TV and Sonos System, I only get PCM 2.0. So DTS discs sound terrible.I hope they fix this soon, any ideas?System:LG C1Sonos ARC , sub and 100’sApple TV 4KPanasonic UB820 I have tried all the different settihngs in a all combos and reset the TV and No go.Its very annoying. Thanks 

0
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12 minutes ago
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SewnossContributor II
asked in Ask a question

Emergency! Must downgrade new app ASAP

I just upgraded to the new Sonos app, what an AWFUL, AWFUL mistake that was!I need to get the APK for the previous version. Please somebody send me a link.The new app does not allow quick easy control of the volume and EQ settings from the main volume slider. Everything about the new UI is just incomplete or missing. Although I could probably get over how psychologically jarring the new change is (I even lose the app icon now its color has changed), basic features are just missing.I can’t accept the inability to quickly control the sound I hear from a system designed for playing sound. Not fit for function any more! It’s got to go, will downgrade and block future updates.Sad to say Sonos, bitterly disappointing.

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14 minutes ago
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Ghostrider73Contributor I
asked in Controllers and Music services

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

14
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18 minutes ago
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CauraContributor I
asked in Ask a question

new app

Where is the alarm?

0
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19 minutes ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

18
SarahN
20 minutes ago
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rolf_the_wolfAvid Contributor I
asked in Ask a question

Radio stations wit URL via TuneIn

After the well done marketing add campaign (The Sonos app has been redesigned and is better than ever), the installation of the new app deleted all my TuneIn Radio stations which contained the URLs.How can I add the stations URL again to the new app ?

1
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21 minutes ago
DHeck
DHeckContributor I
asked in Ask a question

New App Search

Where do I find the search by Artist, Playlist or Station (and other options like the old app)?

0
DHeck
21 minutes ago
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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic 1811637667

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22 minutes ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

3
LazyBadger
27 minutes ago
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GezzaContributor I
posted in Ask a question

SONOS NEW APP

How do you edit, remove, add, reorder a speaker queue list? It’s not easily found and if not available now it’s a great step forward for the app but 10 steps back for leaving this option out and I will be reverting to previous S2 app!!

0
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27 minutes ago
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