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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19668 Topics

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GFB20ProductsContributor I
asked in Ask a question

It takes "courage" to admit a mistake and make right, why not offer up S2 Gold App back on App Store?

Dear Sonos,You have a New Coke, or more recent example CNN+, level of self-induced crisis with your recent App update killing your core value proposition - The Sonos Ecosystem.This is beyond access/search to Personal Music Libraries or some systems not connecting, but by purposefully removing basic functionality like Queue, Sonos Playlists, Segmented Favorite, Search Personal Music, Mute, TV/Music Source Switch, Alarm, Sleep and others - you’ve demonstrated a lack of awareness on the importance of trust as the guardian of your company’s ecosystem.Apple is a dominant example of a stable (and expanding) ecosystem driving consumer confidence to invest in new hardware as well as upgrade hardware for want, not need.Mistakes happen, even by industry leading companies. It takes “courage” to admit them and do the right thing, not double-down and pat yourself on the back for a self-induced deadline (Q2 Earnings with CEO Update) to disrupt your ecosystem over the launch of a new product (headpho

12
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5 minutes ago
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Catching_pixelsContributor I
asked in Ask a question

system disappearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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9 minutes ago
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Real_soundContributor I
asked in Portable speakers

set up move 2

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

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9 minutes ago
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LC-VANContributor I
asked in Controllers and Music services

new app

New app doesn’t have all the functions working and has removed many much loved features. Give us the old app until you have the new one fixed and customer tested.

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9 minutes ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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9 minutes ago
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BPD-DanContributor I
asked in Speakers

Sonos System

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the systemowner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it. 

11
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10 minutes ago
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Old timer in PAContributor I
asked in Ask a question

new app

Maybe I missed it (it’s not intuitive if it’s there) how do I add music to a queue?  When I select an album or a song the only option I see is “replace queue.”  I want to listen to this song next, or later.  also, when I select the queue icon on the screen showing the song playing, it says queue is empty even though an entire album is playing. What am I missing?

1
Bumper
10 minutes ago
M
Marcus EContributor I
asked in Speakers

cant connect speakers or update app

I went through the set up process of adding a new speaker (the first button in the app to add a speaker) the arc from Costco. It connects and then says at the end it may not appear in the system settings and to unplug and replying it in. That doesn’t work. I then clicked connect to existing system and it scans my WiFi connects to the system i set up but then says I need to do a software update (not iOS) to use the speaker.  it takes me to a screen with start update, brings the pop up log in page and I try to sign in. I do (even though I’m signed into the app already) and then it crashes I try again and immediately crashes without letting me type like the first time. Then says to sign in as the system owner but there is no log in now. I can only exit this loop by reinstalling the app or restarting my phone but then it just repeats itself over again.  I think this might be a new app issue as I’ve heard the new Sonos app update sucks from a UI perspective 

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12 minutes ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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12 minutes ago
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LongorContributor I
asked in Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

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Bumper
12 minutes ago
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AudiophoneContributor I
asked in Ask a question

revert to previous app

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

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15 minutes ago
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LeefcContributor I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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17 minutes ago
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dlb505Contributor I
posted in Home theater

old features

Will the old app surround feature have be in the newer version, I am not able to adjust my speaker distance

0
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19 minutes ago
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Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

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23 minutes ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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24 minutes ago
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JOHN TWIN SUBContributor I
posted in Controllers and Music services

sonos S2 what a joke

Seriously not impressed with the new app , old one was excellent , I can’t search my music for any songs  it says check service status ( I have you see ) , can’t add songs to queue . I was so excited to down load the new app now I feel my music experience has gone backwards. Surely you must test an app before you release it ? They promised us a better music experience and we have all down loaded an app created by Fred Flintstone , for a company that started out marking apps this is seriously pathetic 

0
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25 minutes ago
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BRING_ALARM_BACK_NOWContributor I
asked in Ask a question

ALARM FUNCTION - MISSING - WHO F UP?

Someone forgot to add the alarm function to the new Sonos App.. Bring it back.

1
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28 minutes ago
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BR Luxe IntegrationContributor I
asked in Advanced setups

Create different profiles using different speakers on the same network

How can I create 2 or more separate user profiles to separate Sonos speakers on the same network?I mean on a large villa using about 20 Sonos units, can I create separate profiles to avoid user to have access to all speakers?

1
Airgetlam
28 minutes ago
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WaldorContributor I
asked in Speakers

Sub mini not connecting since update

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.The app recognises there's a sub but won't do the final part of connecting it to WiFi. I'm guessing I won't be the only one experiencing this problem.. 

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28 minutes ago
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ward.beullens@t-online.deContributor I
posted in Controllers and Music services

Sonos CEO and new app

let your voice be heard and send an e-mail straight to the SONOS CEO (ceo@sonos.com) to complain about the horrible new SONOS app until this total mess is fixed.

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29 minutes ago
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MarshlandContributor I
asked in Controllers and Music services

new app missing playlists

The new Sonos app is a catastrophe.  How can they release something that eliminates prior functionality.  It doesn’t allow saving of music, and I’ve completely lost my playlists.  It also takes forever for it to start playing item (an error message repeatedly pops up)I called customer support last night.  It took over an hour to,speak,with someone who sai there was nothing she could do.  How can a company be so irresponsible with its products.  I’ve spent a huge amount of money on the speakers that have been rendered useless 

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29 minutes ago
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Armandoal9Contributor I
asked in Portable speakers

inventory

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

2
Bumper
30 minutes ago
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Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

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31 minutes ago
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CurryTruckContributor I
asked in Controllers and Music services

Latest app update - can’t find alarms

Has anyone managed to find the settings for alarms in the new (May 2024) app update??I hate the new app as I think functionality is backside first!I’m in the lounge so I want to see the speakers first the what I want to play. The new app hides speakers behind content.  

0
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32 minutes ago
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Red1esqContributor I
asked in Speakers

Can’t Add Play:1 to my account

Hi,I searched around, and googled the error messages I have, but am having no luck.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. I did a hardware reset in the end. Still setup failed.  The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in.  Have u plugged the device and did a reset.  Nothing works. The Play:1 is shown in System/Products as "Not registered". Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

0
R
34 minutes ago
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