Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 1,873 Topics
  • 12,447 Replies
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DorianBriand
started this topic

Era 300 placement for surround

Hello everyone,I would like to have your opinion and your suggestions on the future placement of my Era 300 which I will receive shortly. I...
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Corry P
Corry P
solved this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
solved this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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1873 Topics

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Crash67Avid Contributor I
posted in Advanced setups

is this a known issue with eero and sonos?

I experienced a sudden loss of my entire system (running fine for years...running on eero mesh for  about a year) that was resolved after a two hour tech call (kudos to tech “Aevo”….not an easy ticket) but resolved by doing something contrary to solutions i have read so I am asking if this is a new issue (post recent eero update) or known.  Description follows: I have a large system (14 devices) that suddenly stopped working and could not re-connect.  After routine reboots of all network components (modem, switches , eero hub), none of the devices on the system could be seen.One of my playbars was hard wired and that is the way I have run the system for years (I converted to eero mesh about a year ago and system worked fine until last night). However the playbar suddenly refused to register..  Aevo (sonos tech) and I resolved it by disconnecting the hard wired device and putting the whole system on wireless. I suspect this issue had something to do with a eero update but i am not at al

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Ken_Griffiths
1 year ago
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craigskiHeadliner I
posted in Advanced setups

Group Coordinator with SonosNet and non-SonosNet ERA devices

I have previously had issues playing to multiple devices, especially ALAC. The solution was to add a couple of ethernet connected devices to SonosNet, this has worked well.I understand that the first device playing is the group coordinator, and if possible should be a wired device.Reason I ask, is I’m thinking or replacing some wired P1’s with ERA100’s and don’t want to break my existing system, ie cause drop outs etc. Here is the Network Matix with P1’s connected to ethernet, this is fine and stable:  I disconnected the two P1’s I want to replace with ERA100 and SonosNet doesn’t look so healthy. If I add a couple of ERA100’s in this setup, I would be stressing the SonosNet again, and the drop outs may return? What happens when a non-SonosNet is the first device?eg lets say I start streaming to an ERA100, and then group a non-wired SonosNet device.The stream will go through router, via WiFi to ERA, back via WiFi to router, then via ethernet to wired SonosNet device, and then onward via

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Corry P
1 year ago
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MinijulContributor I
asked in Advanced setups

Sonos sub Gen?

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

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M
9 months ago
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filmer1001Contributor I
asked in Advanced setups

sonance sr2-125 not getting signal

Hi all. I’m setting up my sonance garden series 8.1 and I’m not getting any signal when I plug in the sonance sr2-125 amp (which is also connected to my sonos port).  When I connect the system to my Sonos Amp from my house system it all works fine. Any ideas of why I’m not getting signal on the sonance Amp? Thanks 🤙🏼

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11 months ago
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nathanalooneyContributor I
posted in Advanced setups

Sonos Issues with Verizon Fios CR1000A

Just to spread the knowledge: I moved apartments and Verizon upgraded my FIOS router from the G3100. I immediately began experiencing issues with music streaming, connecting to speakers, changing the volume etc. Basically nothing worked, or in the sparing moments it did it lagged immensely. I searched around and applied some fixes to no avail, then spoke with Sonos Support for an hour experimenting many of the same approaches with no success. I finally stumbled across a router setting that solved everything, although I suspect it was a combination of the settings changes I made that solved things. Overall here’s what I tried: Connecting one speaker to the router via ethernet to start a Wired Connection Setting the Sonos Network to Channel 11 in System > Network In the My Fios App, going to Advanced Settings and turning of SON (Self-Organizing Network) Explicitly Naming the 5ghz and 2.4ghz SSIDs (What finally solved it) Disabling DFS ChannelsI suspect one or  more of these steps may

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G
10 months ago
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pierrebandoContributor I
asked in Advanced setups

surround sonos one SL buzzing when powered on

Hi,i just added two Sonos one SL and a Sub mini to my gen 2 Beam. It « works » except that when powered on, the two one SL are quite loudly buzzing constantly which is pretty unpleasant. i did a diag : 1035931804is there anything wrong with the speakers ?thanks and regards,pierre

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Earquake
1 year ago
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Jham111Contributor I
asked in Advanced setups

Why doesn't selecting the Alarms ‘include grouped rooms’ work

I found a post on this topic from 2 years ago, but it didn’t answer the question.I have been setting my alarm to Grouped Rooms for years and now suddenly it won’t work. I have done a bunch of troubleshooting, including unplugging all my speakers, resetting the controller, reinstalling the app, and removing and replacing the Alarm several times. None of these have worked.Has Sonos made another change which causes the grouped rooms option for the Alarms to not work. It’s bad enough when an update has been made and the Chime goes off instead of Music, but now the Grouped Rooms option seems to have new challenges.I appreciate your comments and maybe this can get resolved.

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R
6 months ago
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pm2662Avid Contributor I
asked in Advanced setups

Sonos connection options. Google nest or Comcast?

Just wondering.   I have a Comcast modem/router.  And a Google mesh.  And a Sonos Boost connected to the Google nest router.What's better for connectivity performance? Comcast as the wifi network with the boost and using Sonosnet? Or using the Google mesh with the Boost and sonosnet?  

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Airgetlam
10 months ago
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William2064Contributor I
asked in Advanced setups

Can I set up a separate Sonos network for Airbnb guests?

HiI rent out part of my house on Airbnb. My internet connection is via a single broadband modem connected to three wifi access points. To provide guests with internet access, one of the access point devices hosts two wifi networks - my one and a separate one for the guests. I give the guests the credentials only for the guest wifi.Now I’m trying to give them access to a single Sonos One, so that they can control that One but not the other devices and I can control the other devices but not that One.I’ve tried everything I can think of without success. Most recently I:Created a new Sonos account Reset all speakers With a new phone, joined the guest wifi network Installed the Soinos app on the new phone and logged in with the new account Added the Sonos One to the new system.However, the One can still be played to from my old phone connected to the main wifi rather than the guest wifi.

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Ken_Griffiths
1 year ago
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AndreaTContributor I
asked in Advanced setups

Music quality different changing streaming app

I am experiencing some issues changing streaming method.The issue appears on a system composed by Sonos One (LH) + Sonos One 2nd (RH) + Sub 2nd.Music service: Apple Music.Streaming with Sonos S2 app: no issue, good quality, good bassStreaming with Airplay2: volume is lower, bass are lower, sometimes LH or RH stop working when passing through next song (this happen mostly when streaming “lossless”, so I guess depends on internet connection)Streaming with Alexa: this is the bigger issue, playing starts with sub not working, so only stereo pair is playing but without bass. During playing, opening Sonos app, I see that removing sub (system → Sub audio → remove flag from “Sub”) the bass increase, because bass pass from Sub (not working) to Sonos One speakers. Somebody could help me solving Airplay and Alexa streaming issues?Thank you,Andrea

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buzz
11 months ago
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DazFContributor I
posted in Advanced setups

sonos causing wifi drop out

Looking for help please Community.Just changed broadband providers and have an issue whereby my speaker will cause the WiFi speed to virtually drop off. This usually happens at around 20 minutes of usage.Broadband company initially (and naively) couldn't find an issueThey have since changed what I presume is my IP address and are adamant that this will fix. They did this after I ran a ping and tracert test on the network.Nothing has changed however and I have gone back to them again.will they done this as there was a possible conflict with the Sonos set up IP?I have moved the speaker to 5ghz but this has no effectShell is my new provider and they seem quote useless!!Had no issues of the sort in the past with other providers Wishing I had never gone with Shell now but unfortunately tied in! I have seen something similar being asked in on here but no real resolution was ever posted.Any ounce of help would be much appreciated Kind regards and Merry Christmas Darren   

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buzz
1 year ago
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Peter BombergContributor III
posted in Advanced setups

Can Sonos Amp or Sonos Connect be used as a stereo pair?

I don’t want to use the Sonos speakers and I have a couple places I can’t run speaker wire so I am looking to set up a Sonos Amp or a Sonos Connect as a dedicated left and a dedicated right, I know you can do this with some of the speakers but can you with a Sonos Amp or Sonos Connect?

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Airgetlam
1 year ago
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FuglemøffeContributor I
posted in Advanced setups

IKEA Home Smart App -cannot link

I have just bought the IKEA home Smart HUB and am using the Home Smart 2 App.When I try to connect/setup Sonos Play:1 Play:3 Play:5 and Symfonisk speakers, it opens the SONOS 1 app but nothing happens. I cannot setup the speakers in the IKEA App. I have talked to IKEA Support at they cannot help me.

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J
11 months ago
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RosenholmContributor I
asked in Advanced setups

shared network

Can my wife play here's own music while I'm playing my own in livingroom? All speakers on the same network 

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melvimbe
1 year ago
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Wbrunson42Contributor I
asked in Advanced setups

Sonos Port Set up Fail

Waiting on a response from Level II support. I am trying to setup my Sonos Port, and it fails when asking to press the pairing button. I have tried:Wi-Fi and Ethernet.Multiple Setup devices.Disabling 5ghzEnabling DHCP snoopingEnabling IGMP snoopingEnabling MulticastEnabling STPSetting DNS server to defaultWPS2 and WPS2/3 I can see the device is connected with a valid IP and access the web portal. What am I missing?

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G
9 months ago
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NickoholismContributor I
asked in Advanced setups

2 wifi networks, devices intermittently dropping off one

Hello.I’m hoping someone may be able to offer some guidance on apparent connectivity issues I have with my newly-extended set up.In my home I have a ZP80 connected via Ethernet to my BT Home Hub. There is a Play 3, Play 5 and G1 Beam in the house, and these operate with no issue and remain visible in the Sonos App.I have recently built a garden room 30m from my property, CAT6 connects the BT Home Hub to the TP-Link TD-W9970 wireless router in the garden room where there is another Beam plus a ZP100 connected wirelessly I am finding that the devices in the garden room often ‘disappear’ from the Sonos app. Sometimes I also notice that I need to play music from one of the devices in the home then group the garden room devices for music to play. Are there any obvious issues with this that I need to fix? thanks in advance for any replies 

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ratty
7 months ago
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ehgContributor I
asked in Advanced setups

using speakers located at different locations

I have multiple Sonos speakers that I own. I have several that I keep at one home and another group I have at my second home.   All are set up for Wi-Fi, and both homes have the same Wi-Fi name. when I go to apply updates when at a location, Sonos tries to locate speakers at my second home. And the drops them from the app when it can’t find them.  when I go to my second home, I always have trouble getting my Move and Roam to get discovers again.  mid there a way to define multiple Systems in the app and associate/assign speakers to that locations System?    

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11 months ago
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firstnamemillsContributor II
asked in Advanced setups

Port + Beam + Receiver | TV Audio

My Equipment: Sonos BeamSonos PortTurntable (w/ amp)Yamaha Receiverw/ Bose bookshelf speakers (pair)My Setup:I have my TV connected to a Sonos Beam on one side of the room, and on the opposite side of the room, behind the couch/TV against the wall, I have a turntable connected to a receiver with two bookshelf speakers.  I use that setup to listen to my vinyl records and I use my Beam to watch TV and stream music digitally.My Goal: I bought the Sonos Port with the understanding that it would allow me to do both by combining the two on the Sonos network. Ideally, I’d like to connect the Port to the receiver/turntable so that I can listen to vinyl AND digital audio through the receiver’s bookshelf speakers AND Beam. Given that, I was under the impression that I would then be able to apply the same concept to TV audio, where the bookshelf speakers act like two surround sound speakers…. Is that not the case??? If so, what setup would I need to achieve this? 

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jgatie
1 year ago
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MattJ2210Contributor I
asked in Advanced setups

Adding an Amp to the existing set up.

I have a playbar connected to my Samsung tv using an optical cable, I have since paired a sup wirelessly to the playBar and I use the tv remote to control the volume of the playbar and sub. I have just added 2x architectural ceiling speakers to the same room and connected them to the amp. I went through the setup process but it kept kicking me out the app on my iOS device. I managed to get it visible on the app and manually grouped the amp to the already grouped playbar and sub. The issue I’m having is that the amp will leave the group if the tv is off for a period of time, so I go on the app and add it to the group again, secondly if I change the volume on using the tv remote it only controls the playbar and sub and does not alter the ceiling speakers.I tried connecting the amp to the HDMI port but that made the playbar stop being controlled by the tv remote and didn’t seem to be any better. is there a better way to connect all these components? The amp is located within a cabinet bes

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M
1 year ago
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AubeachContributor I
asked in Advanced setups

Sonos App shows either one device or the other, but never all together. Changes after restart.

Hello. I own:1x One. In room a.1x Arc in room b2x Era 100 in room c as stereo couple. When I open the Sonos App in my iphone I see either room a and b, but not room c.When I “kill” the App in the iphone and open it again, it shows me only room c, but not room a and b.When I “kill” the App again and open it again, it shows again room and b only.This means I can switch what I see every time I kill and restart the App. But I never see all rooms with all devices at once.Any idea? What I really want to do is to add the 2x Eras and the Arc in one room, but this is not possible due to the problem. I never see them together. I also don´t see them together when I put them in the same room on the app. Additional info:All rooms can be seen at the same time by my Apple Macbook. Also, all devices are visble at the Alexa App.As Access Point and Router I use a Unify Dream Router. I already rebooted this router while the Sonos devices where unplugged and re-plugged them one after the other.Also, the r

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A
8 months ago
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BigTopRonContributor I
posted in Advanced setups

Make “Night Sounds” possible to schedule automatically

Hey There Sonos Community!Please Contact Sonos to request a feature that makes Night Sounds possible to turn on and off automatically with a set daily schedule. Should have the option to control each day independently - especially Friday and Saturday nights! 

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Ken_Griffiths
1 year ago
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PepeezeContributor I
posted in Advanced setups

Latest Firmware update breaks connection to IKEA hub

I updated my sonos system 2 days ago, since then, IKEA hub cannot see any of the speakers. All of them are offline. Can you please fix this?

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P
1 year ago
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GypsycatContributor I
posted in Advanced setups

playlists

I am so incredibly confused. I own a lot of my own music stored on devices. Setting up playlists with YouTube is easy. Transferring it all to play on my two speakers set up as stereo is ridiculously confusing. The Sonos app is very UNFRIENDLY and completely bewildering. I'm not stupid. But the designers of this set up are STUPID when it comes to user interface. I welcome any advice....thanks.

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buzz
1 year ago
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Martin_63Avid Contributor I
posted in Advanced setups

Regarding ethernet switch to coax router

Hello,I've gone from DSL to coax, and it's like the new coax router can't communicate with my ethernet switches.It is primarily the connection to the a Sonos speaker and for a Nokia Streaming Box 8000 that is having problems.The router is a Technicolor CGA4233. My ethernet switch is a TP-Link TL-SG105Do some settings on the router need to be changed?Does it require something more from an ethernet switch for it to work with a coax router?Does a network switch have to support certain functions in order for it to work with a coax router?I am considering buying a new ethernet switch - e.g. as below. Will that help anything?Maybe I should also change the cable between the router and the ethernet switch to cat 7? TP-Link TL-SG1005PThanks in advance.

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buzz
10 months ago
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DuranDoranMartellAvid Contributor III
posted in Advanced setups

linking Sonos products by ethernet cable

Hi Sonos Hivemind, I am just wondering if there is any benefit to linking 2 Sonos products together by Ethernet, but not to the Wi-Fi router.For instances, if I connected my Arc to my Sub by their ethernet ports, would it potentially improve their Wi-Fi connection and/or pairing? Similarly would linking a Boost to a speaker by ethernet improve signal receipt? Thank you in advance for your help.

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D
10 months ago
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