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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3599 Topics

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FJH53Contributor I
asked in Speakers

Opening the App

  Why does the app continually fail to recognize my system when the app first opens?   I have to close the app completely and reopen it a few times before it sees my components.

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F
7 days ago
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CgparasContributor I
asked in Speakers

connect move2 to Era100

Can I connect a Move2 to Era100?

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C
7 days ago
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Steve.kay13Contributor I
asked in Speakers

why have i lost Sonos because i cannot accept new terms on iphone?

Cannot accept new terms - ‘accept’ does not work on iPhone.

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S
7 days ago
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AnkaContributor I
asked in Speakers

Configuration to new Wifi network afer previous Wifi network suppression

The WiFi network to which my Sonos products were connected was suddenly suppressed. How can I connect my Sonos products to a new network?

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P
7 days ago
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TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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L
7 days ago
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RichjamesryanContributor I
asked in Speakers

why has my system stopped working completely ?? lawsuite anyone

My Sonos system that was working very well untill today has not decided on its own to delete all my setup and data and will not allow me to reset up it plainly has completely stopped functioning and is a brick I'd like to throw threw window of Sonos head office. I demand a complete refund, it fixed in next 24 hours or replacement that will work and I suggest otherwise a big joint lawsuits coming Sonos way!!! Someone with legal background pls start a lawsuits against this crooked incompetent company that's wasting all of our time and music enjoyment!!!! I'm in anyone else?!

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N
7 days ago
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Heath CarpenterContributor I
posted in Speakers

sucks, pathetically

I have ten Sonos speakers.  Unreliable and piss poor sound.  I just bought one Bose S-1 Pro.  Never fails to connect and reliably plays from my source.  The sound quality from one Bose speaker blows away all ten of my Sonos speakers.  Again, I’ll highlight the pathetic unreliable connectivity issues with Sonos.  I’ll happily drop $5k on some new audio equipment on a whim, but what I have here is $5k of Sonos pathetic crap.  Dumpster soon.  Thanks for being a pathetically substandard company.  Grow up and copy Bose, maybe there’s some hope for you.  

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cgogerty
7 days ago
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MAS77Contributor I
asked in Speakers

Era 100 unable to connect to group

Just received my Era 100. Trying to group it to the rest of my Sonos system but getting unable to connect try again later. I’m using the line in by playing my record player. Is this normal? Are you having this issue? 

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M
7 days ago
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Cold pizzaContributor I
asked in Speakers

era 300

When I play the Sonos music app both my era300 and beam play fine, but when I try to play my tv the era 300 cuts in and out. Any ideas?

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G
7 days ago
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jdct2000Contributor I
asked in Speakers

Connecting SONOS ONE SL via APP.

Having purchased 2 SONOS ONE SL speakers recently is there a way to connect them via the new SONOS app. It appears to connect and then cannot be found.SONOS support suggests a “ chat” which forwards me to a phone number which hangs up after about 20 minutes . 

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J
7 days ago
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BajwamarContributor I
asked in Speakers

volume limit on new app

Volume limit is not working the new appNo surround distance settings 

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B
7 days ago
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silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

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O
7 days ago
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ionionContributor I
asked in Speakers

unknown - setting up IKEA Simfonisk

Hi, how install and Conect  Ikea simfonisk with android . Sonos app ist a problem or ?!

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Rhonny
7 days ago
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Yelik DrawContributor I
asked in Speakers

Beam & Sub 2 of each

I am so lost. I have 2 beam 2nd generation & 2 3rd gen subs located in different spaces that I would like to use separately. I have one space working with beam and sub. When attempting to add sub to other space it is asking if I’d like to “move” the sub. I don’t want to move it - I’d like to add a separate individual system in that space.  can anyone assist me TIA 

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7 days ago
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Mr ABCContributor I
asked in Speakers

Sonos 1

Sonos 1 connected but showing as registered 

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M
7 days ago
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Len2Contributor I
asked in Speakers

volume controls for individual amps

What happened to the volume control toggles for individual amps/ Sonos products with the software updateSee pic below  

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8 days ago
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PDKHContributor I
asked in Speakers

sonos help

Please oh please can you get help from Sonos, every time I ring it says the wait time is 100 minutes. I try to chat online and always get no one is available to help. I feel so, so frustrated but hey ho I guess its 2024 and that is the help you get these days 😢

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Stanley_4
8 days ago
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SswDanContributor I
asked in Speakers

trueplay!?

So ... I got my new era 300s today to use as surrounds. Buuut trueplay do not work? I cant set it up any more, gets stuck on the sast step before the sounds starts. Guess its the same for everyone now? And for som reason i cant turn of the mic on my arc after i reinstalled it in hopes of getting trueplay to work.

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8 days ago
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MadkyleContributor I
asked in Speakers

Sonos Networking Software issues

Does anyone know if Sonos plays on reimbursing customers for the amount I had to pay my home stereo contractors to come in and reconfigure and re-set up my system due to the new Sonos software and networking changes ?$300 to get it done and it is not something most people can do themselves.

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jgatie
8 days ago
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AggiecrContributor I
asked in Speakers

sub connection lost

My sub stopped working but my sonos arc still works   

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A
8 days ago
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James 1977Contributor I
asked in Speakers

knowing what is playing on sonos ace

Hi,first post.Just got the Sonos Ace today. Really nice pair of cans. Not mind blowing but certainly a bit of an upgrade on my Sony xm4s. Im away at the moment so set them up in the app. (But out of reach of my main system)Id like to know whether the app shows the content playing (whether it’s atmos or not specifically) I’m playing over Bluetooth so wonder if that’s even possible from my iPhone 15 pro.also if I connect via the usb c cable to my phone, the headphones don’t show in the Sonos app which is strange.  hope you lot can help! thanks  James 

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J
8 days ago
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TechlessContributor I
asked in Speakers

setup

Beam is not showing up in WiFi network. I’m trying to stream music from my iPhone to the beam

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G
8 days ago
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OsabavianenContributor I
asked in Speakers

missing sound on play 1

I have no Sound om my Play 1. It is connected to the wifi bur there are no Sound coming out of it even though the number i am playing shows a progress in the bar

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O
8 days ago
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Masmith42Contributor I
asked in Speakers

Connection issue after moving house

I recently moved house and at the same time updated the Sonos app. I've now got WiFi up and running at the new house and tried to set up the Sonos and my old system wasn't visible in the app.  After following the support advice I've performed factory resets to the speakers and connected them to my phone and then the WiFi which seemed to go fine. It then proceeds to do an update and during the update process comes up with an error message saying it's unable to connect. I can't see the speakers in my app and the home page is just showing the welcome/add speaker options. When I go into join existing system the speakers are there and when I try to connect it says it is doing so and gives a tick and a success message but then they still aren't there in the app. They are connected to my network though as they appear on the airplay on my phone.  Any advice? 

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M
8 days ago
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Luis5000Contributor I
asked in Speakers

several connections issues

I tried disconnecting speakers and reseting router. after reset both era 100, I m unable to add them using lastest version of app. please resolve it asap.

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L
8 days ago
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