Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

21259 Topics

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cwaerstenContributor I
asked in Components and Architectural

Play 1 keeps falling out when using turntable

I got a turntable for christmas, and the first thing i did was set it up to check that everything worked, and it did. I connected it directly to my Sonos Play 5, and it automatically played to the Play 1 i also have. I the disconnected it and placed the turntable where i wanted it, and then moved my Play 5 about 1 meter due to the cable being short. I connected everything, but when i now play from my turntable the Play One keeps falling out like there is a bad connection between the Play 5 and 1. It works just fine if i play from Spotify, so i cant really understand why this is happening since it worked previously. Right now i just have to mute the play 1 speaker as it is impossible to listen to. I also have a Sonos Beam, and the same thing happens there. I have a fairly small living room, and didn’t move the Play 5 far at all, all devices are within 3-4 meters of each other. Any tips to fixing this would be greatly appreciated.  

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Airgetlam
3 years ago
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Vecan CContributor I
asked in What to get

Impossible to get in touch with Sales team

I placed an order on Dec 9th.  The site said expecting to start delivery on Dec 18th.  This is a Christmas present and I was hoping I can get it before the Christmas day.  Send a ticket on Dec 20th and noone call back within 24hours as said in the email.  Check the order status again on Dec 21st and still saying backorder.  Use the chat and the technician said he can’t help and ask me to call 800-680-2345 opt 4 for any question regarding my order.  However,  the phone system said no sales agent available and cannot even leave a message.  Now Christmas is passed and my order still showing ‘backorder’ as status, I want to cancel it now because is too late already.  How can I do that asap?  

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Ken_Griffiths
3 years ago
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breizhmatContributor I
asked in Speakers

Lost wifi connection and 1001 and 1002 recurrent message

I need some help please because I have 3 sonos connected (2 play 1 and 1 play 3) and I always hase connection issue with Wifi. Several time by day, i lost the connection with my wifi for a few minutes. I always have the 1001 and 1002 error message. I tried to reconnect my sonos a few time but with no effect.Some help ?

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Mark P
3 years ago
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novikContributor I
asked in Components and Architectural

Sonos Amp 6 speakers

I’ve recently got a sonos amp for my living room that has 6 in-ceiling speakers at 8 ohm. Can the amp power all three pair of speakers? I know sonos says maximum 4 speakers i parallel, and 6 if it is the sonos architectural. But as I can see those have the same ohm as mine, and the impedance should become the same?Thanks!

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Airgetlam
3 years ago
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AndyTostensonContributor I
asked in Home theater

Arc sub quit working

My Sonos arc sub was working and sounding great until it stopped and “unpaired”, now nothing. I’ve tried everything;  reset the sub, reset the arc, deleted and re-uploaded the app..nothing will get the sub working. I get to the point it says “your sub has been added but may not appear in the systems tab. If so, unplug the power cord and plug it back in to finish setup from the systems tab.” Of course that’s not working. Anyone run into this issue? I’m really annoyed.

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Mark P
3 years ago
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bloomerContributor I
asked in Home theater

Dialogue issues with Sonos Arc and Sony x950 tv

Hello Everyone I just upgraded my playbar to the ARC and my TV to the sony x950 and was soo excited to test everything out, but was severely disappointed with the terrible dialogue with the ARC.   I feel that I have to constantly increase the volume to hear dialogue but then turn it down when something explodes.  I’ve read that this may be an issue but wasn’t sure if anyone has had luck with fixing this.  I watch everything on an apple 4k TV.  I also have the play 1 for surround and the gen 3 sub.any thoughts and suggestions will be welcomed.thanks

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Annazel S
3 years ago
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joshsolomon1Contributor I
asked in Controllers and Music services

sonos remote disconnects due to network

My family installed Sonos in a condominium complex that provides high speed Wi-Fi. The signal is strong enough to support Sonos, keep the music streaming (for the most part) but when we want to change the volume or the song we often have to reconnect our phones through the network and then to the Sonos (first world problems I know). Would a Sonos boost or any other product (remote or something I’m overlooking) help this issue? I am essentially looking for something to stay connected to my network so I can control the app?

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Airgetlam
3 years ago
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riverinjonathanContributor I
asked in Home theater

Sound cuts in and out on Arc with Sony x95h

Hi,I bought the arc a few weeks ago, changed my tv. I now have a Sony x95h… and the sound keeps cutting in and out on differents app. Netflix is the only app i dont have the issue with. What is going on?I already chat with a guy from Sonos last week, reboot my tv and arc, with the cycle thing...I ran a diagnostic tonight, here is the number: 1109734569

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Annazel S
3 years ago
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SnaggletoothContributor II
asked in Controllers and Music services

Are there plans to allow the app to rotate from portrait to landscape and second part related to this issue, is there a way to fully expand the song title or when its linger than 4 words?

there is not enough space for song titles in portrait, which is not always needed but it’d be nice to come up to date or at least 2017 with an update to the app that allows the app to rotate 

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Annazel S
3 years ago
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MajepContributor I
asked in What to get

help a newbie with arc question

HiI might buy an Arc today (its on sale) but wanted to ask a couple of questions first.I have a LGC8 (65”) with a PC and a PS5 connected to it. Today I have two audio pro t8 with the audio pro sub connected to it. But I never play music on this system, just games and movies//tv shows. And the audio is not very good since its a bit too low when speaking and then very loud when action. So a bit annoying when the kids are watching something :) so. Ive been looking at the arc, partly because its white and supposed to be very good. I will not listen to music and I have no other sonos products. Here are my questions.is it “stupid” to buy a sonos sound bar when not using the sonos system in the rest of the house? can I connect the audio pro sub to the arc? Thought this would be a good way to save money instead of buying a sonos sub… thanks a lot. Im a total sound noob, and is really not interested in this at all but want it to look good and sound good. Not even sure how to connect my product

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G
3 years ago
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PantzContributor II
asked in Controllers and Music services

Yamaha & Sonos

Hi allOk so l have 2 competing systems in my home !Both work well Sonos 1 & Yamaha MusicCast but would be good to just have one system.My LG Oled is connected to my Yamaha RXA3080 & B & W Centre, ASW sub & 2 x CM5 bookshelf as fronts & 4 in ceiling speakers & rears & atmos.I am using the Yamaha zone 2 to power myAlfresco speakers as you can see the TV & this ensures no lag in the sound all controlled by the MusicCast app.I then have 4 Sonos ones & 2 ZP120s powering 2 pairs of ceiling speakers in other rooms all run by The Sonos 1 app.In the cupboard l have a Sonos connect ZP90 not plugged in doing nothing.If l plug the connect into the Yamaha amp how should l do that, what connection type & port.Will that bring the Yamaha & the TV surround speakers & the alfresco set up into the Sonos app?Will doing this create a wifi lag in the alfresco speakers taking them out of sync with the TV?with thanks for your expertise in advance.

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buzz
3 years ago
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andreas301Contributor I
posted in Controllers and Music services

Bridge fully functional in S2 system? - Confused!

Hi,while visiting my parents over Christmas, I made the following observation: they have a small Sonos system in their home, consisting of two Play:1 and one Play:5 gen. 2 as well as a Bridge. At some point they upgraded their system to S2, so all the Speakers are running S2 now while the bridge is of course still on S1 and should not work with the rest of the system anymore, or that’s at least what I expected. Since I thought the bridge would be rather useless now, I unplugged it’s power cable just to realize that by doing this, all the speakers stopped working and the app lost connection to the system. Plugging the bridge back in, system reverted to normal operation. In the app under “My System” all the components are shown with WM:0, meaning they have a wired connection (via the bridge). So why exactly does Sonos tell us that the Bridge is not compatible with S2, which might be technically correct (it still runs S1) but who cares as long as it does its job? Best,Andreas 

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ratty
3 years ago
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scubamarkyContributor II
asked in Home theater

How to return playbar to TV after playing music

HiIs there a simple way, via the Sonos controller app (on iPhone/iPad) to retrun the source to TV after playing music? I’m sure there used to be an option but I cannot find it and wonder if it has been removed in a recent app update? I’ve read older posts which talk about an option in the app, but it doesn’t seem to be there. There are also posts regarding Beam that suggest “asking Alexa”, but since the playbar doesn’t have Alexa that option is also not available.Is there a way to do this now, or has the option been removed completely?Thanks

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N
3 years ago
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WasserjaContributor I
asked in Components and Architectural

Connecting a CD player to Sonos via TV

I have a smart Samsung Tv and a sonosbeam bar and speakers.  Can I connect a CD player through the tv?  If I use a Sonos Port, do I need an amp or receiver?Jeff

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Airgetlam
3 years ago
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Matt 123Contributor I
asked in What to get

Sonos 1 Gen2

My Sonos 1 Gen 2 has dropped off my app my other speaker is still in use, I’ve followed all advice on internet, turning on and off plugged into router nothing is working? 

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Mark P
3 years ago
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BradeileenContributor I
posted in Controllers and Music services

New S2 controller keeps dropping connection

i just submitted diagnostics 1953926018. VERY frustrated Sonos customer here. After 2 years of perfect connectivity and NO changes to my ISP, router or speakers, now sonos drops every few minutes and intermittently loses speakers, all Play 1. This only started after the S2 controller app update. NOTHING ELSE CHANGED. I was on CS chat for over 50 min this am, case #02469027 and we tried everything, no luck. They won't eacalate until i do this all over again but via phone. What a waste of time when NOTHING changed on my end. I now have 100s of dollars in speakers that won't play.  What is Sonos doing to correct??

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Airgetlam
3 years ago
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jltapiaContributor I
asked in What to get

Group Amp with Five

I still don’t have any sonos product but I’m thinking about buying some of them for my house. I want to buy a pair of outdoor speaker and conect them to Amp and my turn table for my terrace. My question is, can i have a Five speaker inside my house and group it with amp in order to listen the same inside and outside? Thanks

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jgatie
3 years ago
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cosrocketContributor II
asked in Home theater

Second Sonos Amp for center channel speaker?

I was using a Denon receiver with left, center and right channel speakers but no surrounds. We didn’t want to run cables to the back of the room, so we replaced the Denon receiver with a Sonos Amp and added One SL’s for the rear channels. The phantom center channel the amp creates is OK, but I would like to add the actual center channel I have back in the mix. Is it possible to add it back if I add another Amp? Certainly not my ideal situation but we don’t want to do any work in the room now.Too bad Sonos doesn’t make a version for 3 speakers, I bet there are a lot of people who would like to do the same as I do.

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Paul A
3 years ago
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YahoosierContributor I
asked in Components and Architectural

PORT - Low Volume

RESOLVED my Low Volume Issue -  My turntable has a Line Out Switch -  Once flipped on -  Clear Sound and Volume using the Port.  Running Turntable into PORT and using the App for Volume.  No need to even plug in Receiver anymore.

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Rowena B.
3 years ago
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rexxdale23Contributor I
posted in What to get

Sonos Architectural vs competitor ceiling speakers

Hi,Whats the differene between Kef, Kplish, Sonance Magr etc vs Sonos Architectural?Besides the big price difference. Trying to understand/justify the huge price difference of Sonos Architectural vs competitor speakrs.

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jgatie
3 years ago
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Vesty ParkContributor I
posted in Controllers and Music services

Song selection on Sonos Radio

Hello Not sure who can assist or what the solution is? Was Thinking a paid subscription may assist? Selected sonos station 365 smooth jazz lounge to play  sonos auto play selection for this station began playing the following song Eazy - E - Merry X-Mas under information shows now playing this song? why is a rap song with curse words playing on a smooth lounge jazz station? not to mention the commercial adds that play more often then music plays   *Moderator Note: Modified in accordance with the community guidelines.*

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Rowena B.
3 years ago
E
ermayankaContributor I
asked in What to get

Play 5 upgrade for a large room

I have a large living / dining room area (30 feet long x 20 feet wide x 14 feet high ceiling). I am interested in playing music (no TV). I currently have 1 Play 5 (Gen 1) in the area. Does a decent job. It is sitting in a corner and therefore you get slightly faded sound on the other end of the room.All my other Sonos speakers - in other areas of the house - are fairly recent. I want to upgrade the Play 5 to Sonos Five or something in order to completely untangle away from the old S1 platform and use the new S2 platform fully.What would be a good setup for my large room to replace the Play 5: one Sonos Five or two Sonos One or 2 Sonos One and a sub?Again do not need a TV function.Will appreciate advice from the audiophiles here :)

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buzz
3 years ago
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Smbaner6Contributor I
posted in Controllers and Music services

Configure LG Magic remote with SONOS Playbar.

Okay, so I recently received an LG ThinQ TV with the Magic Remote and had difficulty setting it up to control the Sonos system. I spent a decent amount of time researching how to do it and after following step by step processes of known setup up procedures to make it work, it still didn’t work. Needless to say, the one step that made it work was to simply turn off the tv and run the remote configuration setup through the Sonos app and it works seamlessly.  

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Paul A
3 years ago
T
TeeContributor I
asked in Home theater

Set up Beam

How to connect Beam to TV with digital audio out (coaxial). Thanks everyone.

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G
3 years ago
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SupraContributor I
asked in Home theater

Arc lost connection to surround speakers

Hi alli can’t connect my one in app or my arc for the surround sound did work but last week they stopped and when setting up it comes up with facing front of your Sonos ones tap the image below that matches the speaker playing the chimedont understand anyone can help be great

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UKMedia
3 years ago
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