Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

21410 Topics

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JesperHLContributor I
asked in Controllers and Music services

Problem adding song to queue from Spotify

Hi,For a few weeks I have not Bern able to add songs to the playlist. On both out devices.I have reset both devices. The Connect installed ok. Fyring reinstall of the Play:1 it gets to a point where it check for an app update, and can not connect to the internet. The router have been reset several times, and I have tried updating connected with a cable. Btw. there is internet connection from the router.On the Connect when I want to play a song, I find the son in the Sonos S2 app on Spotify, and click 'Add to queue' or 'Play'. After a few seconds it is saying 'could not add song to playlist' error 701.I have removed my Spotify account from my Sonos account, and added It again.Nothing has helped.App version 12.2.2. hardware version 1.17.5.5Any help is appreciated,Jesper Lorentsen 

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Rowena B.
3 years ago
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James_84Avid Contributor I
asked in Controllers and Music services

iPad Air 2 cannot find Sonos

HiI have an iPad Air 2 running on 14.2 which cannot find Sonos. Both my iPhone and windows laptop can.I have removed the WiFi and added it back. Still nothing.Any ideas?

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controlav
3 years ago
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DiegoMContributor I
asked in What to get

Reconditioned Sonos Speakers

Good morning,In the Sono´s webpage I have seen thare there are Reconditioned speakers like sones one, sonos sub ….¿What kind of products are? Are there returned items?  defective speakers ? old version models?Is the lifetime the same than rest of speakers? Regarding the  Sonos Sub refited, it is the Gen3 version ?? Thanks in advanceKind RegardsDiego Martinez 

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Airgetlam
3 years ago
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WoodbennyContributor I
asked in Controllers and Music services

Unable to connect WD My Cloud to S1 system

Hi I had to update my WD My Cloud to OS 5 and in doing so I lost connection to my library. I am running sonos on S1 as I have a Play:5 and bridge that don't support S2. Once updated the WD My Cloud, the link to my music library needed to be updated. I have tried to do this via the conversational NAS drive connection that we had before and the My Cloud Home Service setting, neither work. Nas drive gives me a error 900, where I've followed instructions to adapt the bite rate to 24 and 26 and I still get the issue. When I go through the My Cloud Home Service I can see the directories but no music files. Please can you advise, I feel like I'm going around in circles. Very frustrating..!  

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Airgetlam
3 years ago
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ZapatuaContributor I
asked in Speakers

Sonos Move Delay

Ordered Sonos Move in black on November 28. Current status is Backorder. I don’t recall it being on backorder when I ordered it.Any idea when the Sonos Move are going to start moving out? Pun intended.

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Mark P
3 years ago
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GuitarSuperstarMaestro
asked in Home theater

Feature Request: Different EQ Settings for Sonos Arc

It would be nice to be able to set different EQ presets for the Sonos Arc, one setting for watching TV/movies and one setting for listening to music. It’s a little annoying to have to manually adjust the EQ every time I switch from watching TV to listening to music. 

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Paul A
3 years ago
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markbair98223Contributor I
asked in Home theater

not getting atmos

I am only getting Dolby 5.1 multichannel pm on new arc and new 85 inch samsung q90 with ears. What am I doing wrong

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G
3 years ago
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MarkbeetonContributor I
posted in What to get

Not received my order got an email from DHL saying it has been stolen

I ordered a Sonos speaker from Sonos and DHL have emailed me to say it has been stolen from the depot help? Can’t get through on the phone or email 

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UKMedia
3 years ago
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SLO hombreAvid Contributor I
posted in Components and Architectural

Sonos Port & Home Theatre Receiver - Best Sound Setting

Hi, all. I am running a Sonos Port through a Home Theatre Receiver. I believe this means the Sonos Port has a DAC that is converting the digital input to analog and sending the analog signal to the Home Theatre Receiver (which has it’s own DAC).This DAC to DAC situation can’t be great for sound quality. Is there a best practice or an optimum way to handle this situation in order to get the best sound quality?Thanks!

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jgatie
3 years ago
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PersianBobContributor I
posted in Home theater

New Product Suggestion

Have many Sonos products and love them especially my Arc. The issue I am having is my TV has limited HDMI ports especially those that are 2.1 certified. I think Sonos would sell a ton of high end hdmi switch that could connect to the arc through the e-ARC port. I have considered switching to a regular receiver and audio setup just because receivers accommodate many more hdmi inputs than most TVs.  Cheers, BG

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Mark P
3 years ago
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SoundWavezContributor I
asked in What to get

Playbase Wifi Card Issue: Was It Fixed?

I’m considering the purchase of a Playbase.  Can anyone tell me if the issue of failing WiFi cards was resolved later in the production run?  If buying a Playbase is a roll of the dice, I will look at buying a Beam instead.  Thanks for any input.  I appreciate this forum.

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Mark P
3 years ago
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DaveturnerContributor I
asked in Speakers

pair arc to move

Hi guyswe have just purchased an Ark and a Move. Both are connected to our wifi. The Ark is connected to the TV. I am trying to get the Move to pair with the Ark for Surround sound but neither will recognise the other. Keeps saying “Needs another compatible device”. Not sure why??Any help would be appreciated. 

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J
3 years ago
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SpongeContributor III
asked in Speakers

Sonos Move connected to imac but no sound

I’ve connected my Move to my IMac but sound still comes from internal speakers. It’s definitely connected because when I click the Bluetooth icon it says disconnect from Move. 

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Ken_Griffiths
3 years ago
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michellutzContributor I
asked in Controllers and Music services

Sonos controller keeps losing connection to Sonos system since update to S2

Since upgrading to the S2 controller and (I think) corresponding software in my Sonos system (two Play:1 and one Play:3), the controller keeps losing connection around once per day. The error message is: Unable to connect to Sonos. Learn more.When switching the speakers on manually, they still work and play the last selected station or playlist, so they are still connected to the Wifi. Only the controller seems to get stuck.After switching the router off and on again, everything works fine again.

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UKMedia
3 years ago
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Cheryl HContributor I
asked in Home theater

SONY XBR65A8H OLED, APPLE TV, Sonos Sound Bar not detected

What is required to have Apple TV 4th generation use Sonos system for sound. Sonos is not being recognized by Apple TV as an option. Apple TV Tech Support has NO CLUE. And Sonos documentation only talks about remote pairing. I want sound to come through Sonos Playbar, sub and Play 3s’.  It’s not that complicated of a question but neither seems to address it.Thanks for any HELP!

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Rowena B.
3 years ago
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MrWestHillsContributor I
asked in Controllers and Music services

cant connect to siriusxm this sucks

Why won't it connect? Works fine on the xm app but not through sonos? I've noticed sonos is pushing their radio could that be the reason to shut down my xm service? So frustrating and i complain but no one can figure it out all of those engineers from MIT and nothing huge disappointment 😒

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Rowena B.
3 years ago
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taalContributor I
asked in Home theater

Sonos Arc cuts out sound when using PS4

Hi,I have a Sonos Arc 5.1.2 and everything was working fine, but since couple of days when I use it with my PS4 it cuts out the sound after around 10 minutes. The setup is PS4->LG tv->Sonos with hdmi arc.When I use Netflix on the TV directly it’s fine, but after I run anything on PS4 it cuts out the sound completely after those 10 min. It comes back only when I switch to TV (like Netflix again), then when I go back to PS4 it works for another 10 min and the same happens.Any ideas?

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Mark P
3 years ago
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JonfeverettContributor I
asked in What to get

Play:1 and Sonos One compatibility for surround sound with Sonos Arc

Hi guys, I have recently purchased a Sonos Beam, I had an existing Sonos 1 and an older Play 1. I would like to set up surround sound with the beam but don’t really need another speaker with Alexa. Can I use a Sonos play 1 (2nd Gen) with my older speaker to achieve this?  TIA jon

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N
3 years ago
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Ddbrad60Contributor II
posted in Controllers and Music services

My Mac won't let me stream over Airplay to my Sonos speakers

The output tab in sound preferences won't let me choose sonos speakers even though they're on the list of available of airplay devices. the stereo pair I’ve set up is listed as the room I’ve labeled them, as well as my appletv, but when I select that name, it says ‘the selected device has no output controls’, and reverts back to the previous output. is it because i’m still using catalina?

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Rowena B.
3 years ago
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PaulinBontAvid Contributor III
asked in Home theater

AF9 with Sonos Arc

Apologies for posting a very basic question but could someone from Sonos please advise what my TV sound settings should be please in order to get the best out of the Sonos Arc.All updates done, Arc HDMI port  in use on the Sony AF9. I'm advised by Richer Sounds that eArc is enabled via updates.   Source is Sky Q 2TB box; AV setting on the Sky Box is Dolby+Sub connected as well. Thank you  

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Rowena B.
3 years ago
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Julie CheckowayContributor II
asked in Controllers and Music services

Streaming audio from my MacBook pro to the arc

I am confused about how to stream audio from my MacBook Pro to my new Sonos Arc.any advice?

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Airgetlam
3 years ago
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andymarksmithContributor III
asked in Home theater

Voices echoing when watching movies

I have a Samsung Q75 UHD 4K TV I bought in 2017 for about $6000 so it’s a solid TV, set up with a Sonos Play Bar, Play 1 (left), Play 1 (right) surrounds, and the surround Sub. All these are in my living room for movie playback.Throughout the apartment are numerous Sonos speakers built into the ceiling but they run on their own and are not grouped with the TV. For 3 years I have had no issue with sound playback on any device. I would often run the Sonos TV setup at medium volume, and use the TV’s built in speaker volume to increase or decrease the overall sound depending on time of day, (I don’t like to disturb the neighbors in the apartments below mine and often can’t be bothered to go into my phone to play around with the volume). Since my system updated a couple of days ago, I have noticed that the TV output and the Sonos output are not quite synced. This is most noticeable with voices. There is a very distinct echo. If I turn the volume off on either the Sonos or the TV, then the o

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J
3 years ago
R
rvaidyanContributor I
asked in Components and Architectural

Sonos Five with Teac TN-300 Turntable - Only Distortion

I plugged my Teac TN-300 into the Sonos Five and all I get is a faint highly distorted sound. Here’s what I’ve tried so far:Toggle the pre-am switch on the TT on and off multiple times to make sure it’s not a sticky switch. Changed the cable connecting the TT to the Sonos Five Tried multiple settings on the Line level (from 1 to 10) Kept autoplay off Made sure I am only playing on the Sonos Five and not on any other speakers in the home Disconnected and reconnected the cartridge head Reset my cartridge weight and anti-skatingAny other ideas? Is it possible the Sonos Five is fine except for a bad Line In?

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106rallye
3 years ago
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prashiiyerContributor I
asked in Home theater

Sonos Arc mutes in and out and volume increases itself

Hi AllMy Sonos arc seems to go into mute and out randomly. It’s usually only for a minute or so but very annoying. And we’ve also had the volume go into full blast without any interference.Any tips? 

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Mark P
3 years ago
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CJ85Contributor I
asked in Home theater

Beam not finding One SL speakers to complete surround setup

I recently purchased a 5.1 surround set up with the beam, sub, and two OneSL speakers. During set up in the app, all were discovered and I chose all of the products to be in the family room, but each was somehow set up under its own family room (family room 1, 2, 3), not together. I have been able to link the beam and sub together, or the one SL speakers and sub together, but cannot connect all in one group in the same family room. Currently the beam and sub are connected, and when I try to set up surround through the app, I get a prompt that says “two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and connected to Wi-Fi.” Both OneSL speakers are stereo paired, are on and connected to Wi-Fi, but for some reason are not being discovered by the beam and sub combo. So at the moment I can listen to the Beam with the sub but have no surround. Would appreciate some advice on how to either add the beam and sub to the already paired OneSL speake

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Paul A
3 years ago
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