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What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.
We announced yesterday that some of our oldest Sonos products will be moving into a legacy mode in May of 2020. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer. Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily. Beginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products. After May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products. We don’t expect any immediate impact to your experience
Hi I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sourcesWhen I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behaviorThanks for your help
Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.
This is not a full windows 8 platform but will work new surface tablet and Samsung and others plan to use this OS which is not fully windows 8 compatible. It would be very helpful if sonos would support this as the tablet looks promising.
Hi All. It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly. Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers. I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?! Anyone else feels that Arc is over-empha
Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. Samsung Q80R tv. The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. The sonos app shows that I am getting an atmos signal Was running a beam with the Play:1’s (but no sub) before just fine. Not sure what I should try next. Thank you,mike
So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
I will start this thread with a few caveats: First, this thread is not for rants. There are plenty here for those, and there is no bar on opening new ones. Second, the thread is directed for the subset of users that have a large investment in legacy products, and are content to see their Sonos systems as music systems that offer stable streamed music from either a NAS or from the net, and have no expectation of more bells and whistles - just that things continue to work as they are working today. I happen to be in this boat as well, as someone that has three out of six zones running very well on legacy products that I simply cannot afford to jettison until the hardware dies. Third, this thread is based on facts, some of which have been coming to light only over the last 48 or so hours. It is therefore incomplete to an extent, and may even be wrong in places. Feel free therefore to clarify/correct/add as necessary - and I specifically invite @Ryan S to do so. But, no rants please - the
I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue. After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me. A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already
It looks like the Connect is no longer bit-perfect. Here's my evidence: let's discuss this. First, I constructed a wav file of pink noise with amplitude ramping up from zero to digital max and back to zero. I play this through my Connect and record the SPDIF output from the coax output into my PC. The recording uses a Scarlett 8i6 audio interface set to use the Connect as master clock. I record into a DAW (Sonar) multiple times - all instances are identical. However, this recorded signal is not quite the same as the original wav file - it can be up to -21dB different. See https://www.dropbox.com/s/t8od479xo9hi5el/connect_diff.PNG?dl=1 Note the expanded scale on the difference (third) track. It looks like the difference gets larger when the signal is larger. To confirm this, I import the original and difference files into Matlab and plot the raw data (difference vs original). There is clearly audio compression happening here. See https://www.dropbox.com/s/p1yq6wcqafvnhaj/d
Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router. I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good! HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100. [b]How can I get the CR100 to re-join the party?[/b] I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out. When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units. I've also tried resetting the CP100 by pressing the following sequence: [i]<left soft button> [/i] [i]<middle soft button> [/i] [i]<mute button> [/i] [i]<middle soft button> [/i] [i]<back button>[/i
Spotify Connect was just announced and I was surprised that I didn't see Sonos in the list of companies that would provide support. Many Spotify users have been asking for a long time to be able to use the Spotify app as the controller for selecting songs, as it provides a superior experience (you still can't even see the Top 5 songs in the Spotify view within the Sonos app, and it is difficult to look through an artist's collection to find a specific song unless you know which album it was in). Please support spotify connect. Additional details on Spotify Connect are here: http://www.theverge.com/2013/9/3/4688166/spotify-connect-launches-to-stream-music-to-compatible-speakers If you look at the post on theverge, even the first comment was one asking for Sonos support for the feature.
Do you have plans to ship a Windows 10 Store app which can be used from multiple Windows devices (PC, Phone, Xbox) to control the Sonos experience? We are a Windows household and the desktop controller that exists for PC today is heavy and not very touch friendly. The third party Windows Phone app, Phonos, is fills a void, but not nearly as feature rich as the Android or iOS app. This has been requested for several years (https://en.community.sonos.com/controllers-software-228995/support-windows-8-rt-for-surface-tablet-and-windows-phone-8-for-mobile-devices-4593709) and the product management team does not address this gap beyond a blanket we have no news statement. I understand that choices have to be made. If you do not plan to address this in the net 12 months then can you at least make your API public with your apps being first and best examples of how to use that API so others can fill the gap for you? Instead of a lot of "+1" and "me too" threads please show your support b
I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE. Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years. Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from. If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function. You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess. PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.
Hi there, Since upgrading to 3.1 my cr200 has become unresponsive in certain parts of the scree. For example if i try and adjust the treble in the music equalisation screen I cant move the slider. If I try and slide up and down using the A-Z slider at the RHS of my music index it stutters at E and jumps to M. I have contacted Sonos who suggested that I reset the controller but to know avail. Any ideas? Frazer
I’m running an LG C9 with a Panasonic UB820 Blu-ray player, Sonos Arc + Sub gen 3 + One SL surrounds. The lack of DTS support on the Arc has been frustrating for non Dolby encoded Blu-ray discs, so I have been eagerly awaiting the multichannel PCM update.It’s finally arrived (thanks, Sonos!) and I tried playing a DTS encoded Blu-ray and… no dice. Still stereo PCM 2.0. Has anyone running a similar set-up managed to get 5.1 PCM output from the Arc?The C9 supports eARC and multichannel PCM, I’m using 48gbps HDMI cables that support up to 8k60Hz, all of the devices are up to date, I have the C9 set to PCM with eArc enabled, DTS output set to PCM on the UB820… I’m really at a loss here. Any ideas or suggested settings?
If you bought you Arc online from Sonos, when did you order it and when did you finally receive it? I ordered mid July and the anticipated ship date was July 24. Now, the anticipated ship date for new orders is mid August. I am wondering which order dates are currently being delivered. Thanks
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