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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26310 Topics
N
NicocoContributor I
asked in Controllers and Music services
Apple Music Library : Only one Activity Playlist using S2

Hello,Since a couple of weeks, it seems I only have one single activity playlist (Romance !) instead of the usual 10 playlists (romance + essentials, fitness, party, etc...). Please refer to screenshot attached. I tried accessing Sonos using a different device and the same issue prevails. Can you please let me know if this is a general issue or am I the only one being affected ? How can this issue be resolved ?Thanks ! NicolasPS : This issue follows a previous issue where number of playlists from Apple Activity Playlists (using Sonos S2 App) were much narrower than the number of playlists provided by the Apple App directly. A bit furstrating !  

12
controlav
3 years ago
R
RockdogContributor I
asked in Components and Architectural
Playbase problem

Playbase has a permanent buzzing sound. 

3
R
3 years ago
J
Jwilson92Contributor I
asked in Portable speakers
roam lost internet connection

Played fine, then just lost network connection. Can get it to do anything. Won’t turn off, can’t do a factory reset. Nothing. 

4
O
3 years ago
R
RodCamContributor I
asked in Home theater
How to link all my speakers using Brennan 2

I recently bought a Sono One SL speaker so I can listen to my music collection from my Brennan 2.I have followed all the instructions given on the Brennan and Sono websites.I can hear my music using the Brennan itself in my front room, I can hear my Brennan in the other room but as a separate channel.In other words, I can link my wired speakers and my Sono One SL to play the same music.I have tried activating and following instructions on Brenan/Sono websites, but no joy.Can anyone help?  Thanks.

3
T
3 years ago
D
DBGContributor I
asked in Components and Architectural
Speakers disappear. Reset Everything and they disappear again.

Hello, I have a seven Sonos devices in four rooms.Living room: Soundbar and two Play:1 for surround Bedroom: One Play:1 Kitchen: Two Play:1’s Garden: Amp powering two speakers.Both the living room and kitchen devices keep disappearing from my system list. However, when I watch TV it plays through the Sonos devices and if I ask my kitchen Google device to play music it will play through the Sonos devices linked to it. However, I can not go into the app and just play some music to these devices. I completely reset the entire system and restarted my router and got everything set back up but they have both disappeared again. Any suggestions on how to resolve this? Thanks in advance. 

5
D
3 years ago
A
A SkContributor I
asked in Home theater
Beam - falls off network all the time

I had the Sonos system for years with two sonos 3 and it worked great until I bought a Sonos Beam. Since then my original Sonos 3 speakers are redundant and cannot be used in the system.The sonos Beam works for one to two weeks then falls off the network for no reason. Eventually it connects again after a few days for no logical reason.The sonos support never respond and over the last 18 months have failed to provide any suitable response as to why the Sonos 3 will no longer work or why the Beam (which is wired directly to the router) drops off for no reason.Can anybody help?  

11
Ken_Griffiths
3 years ago
A
AHad_Contributor I
asked in Components and Architectural
When adding to the queue from Spotify, the immediate next track always skips

Hi,When I add a song from Spotify to play next, it always skips. If I add two songs, the first will skip and the second will play. I have 100MB fibre broadband. The ‘main’ Sonos speaker in the network is connected by Ethernet. I’ve done hard resets, advised by Sonos, and the problem still isn’t solved.Hoping someone can help me on this because I’ve spoken to Sonos support twice and the problem has persisted. it’s doing my head in.Any tips?Ant

1
Xander P
3 years ago
N
Nicole601bContributor I
asked in Home theater
ARC not connecting to TV sound

I have an arc, sub, and two Ones connected to my tv. For a couple of years I had a beam in this configuration and last summer when the arc came out, I switched the configuration above. I had to connect my arc to Ethernet to set up and it is still functioning that way. My arc is connected to the Arc HDMI port and never had an issue. I also have a Philips Hue light system connected to another HDMI port with my Roku and PS4 connected to that. This configuration happened around the beginning of January. Now, mid May, all of a sudden when we turn the television on with our Roku remote, the tv sound doesn’t automatically connect to the Arc system, stating that “the HDMI ARC is not connected”. We then disconnect, wait, and reconnect. We have tried changing the HDMI cable (x3) to no avail. We also purchased two Lindy CEC-less adapters from Amazon but both still had pin 13 intact, making them completely useless. Sometimes, this reconnection process is as simple as disconnecting once and replugg

4
M
3 years ago
A
AliceVRosContributor I
asked in Components and Architectural
solid white light but can‘t connect

Hi, I just came back from holiday and I suddenly cannot get my Sonos app to show me my devices. All devices are showing a solid white light and I have tried to restart my router, checked the wire, etc. Nothing helps. I even reset the app and now I am totally stucked.Diagnostic number from my husband’s app is 1543667517thanks for help. 

5
Ken_Griffiths
3 years ago
M
MoiraContributor I
asked in Portable speakers
Roam

I’ve been very interested with the comments on the Roam speaker, my son bought this for my birthday to add to my sonus system, which I love. However this was specifically bought as an add on for the garden.  Charged the roam, had friends around for a bbq & the roam battery was drained although I’d put it away fully charged.  It appears that when I open the sonus app the roam comes on although it’s in a cupboard ready and waiting for the next time I want to take it outside.  I find this really annoying & a very bad fault, is there anyway you can turn it off and it remains off until you require it? I’ve tried the 5 seconds switch off which works but then the roam wakes up the minute I open the sonus app . 🤔

3
Corry P
3 years ago
J
jeroenvdbAvid Contributor I
asked in Home theater
No Airplay on Sonos Beam (and Symfonisk)

Hello, I have a Sonos Beam and IKEA Symfonisk. Both are Airplay 2 compatible if I understand correctly.Since a few weeks they don’t show up anymore as “Airplayable” devices. Neither from my Mac, iPhone or software like Spotify I can select them as output device.I powercycled them, my devices and network a few times without success.I have added a diagnose: 353343145Edit: my Beam is connected to a Sonos Connect:AMP for surround sound, this is apparently the reason I can’t airplay to it. Still my Symfonisk should show up.

1
Corry P
3 years ago
Dogdad
DogdadHeadliner III
asked in Components and Architectural
sony smart tv and Sonos Move via bluetooth

Just bought a 2021 Sony smart tv for my patio and connected my Move via Bluetooth. It worked perfectly watching a Netflix movie. Then changes to YouTube and had no sound. Tried another Netflix movie and still no sound. Tv shows it’s connected to the Move. I’m confused in the change. Any ideas on the issue? Sony remote says Bluetooth also when operating volume. Don’t want a sound bar out on the patio and would like this Move to work. My house is full of Sonos so it’s not new to me. 

4
Corry P
3 years ago
J
JesuswlpContributor I
asked in Home theater
Sonos Five and Beam issues

Hi There, I have a Five Sonos for more than one year (last generation) and recently bought the Sonos Beam, I connected it to my TV by Via HDMI ARC without any problems and then the Sonos Five (I only have those two Speakers) And everything worked well at the time but for some reason if I turn the TV volume up or down the it only works for the Beam Sonos, the Five Sonos continues with the same volume even if I put Mute on TV the Sonos Beam stops but The Five continues to sound. Do you guys know why? Is there some way to adjust this? I don’t want adjust the volume in the app every time, I would like it to be linked between them and work without problem. Another thing that I noticed is that when I turn them on there is a small delay entre the Sonos Five and the Beam Sonos and I do not understand why that happens. If someone can help me, I would appreciate it very much. Thanks

2
J
3 years ago
G
GeordieToneContributor I
asked in Home theater
Problems linking new One SLs to Beam

I have been struggling to get 2 One SL to link to Beam as rear surrounds. Had them working fine for about 30 minutes, now I can’t even see them in the Sonos app, have tried factory resets and also numerous power downs. I am on a BT home hub and have tried rebooting that. I am staring down the barrel of a wasted £360.

3
G
3 years ago
A
A-DawgContributor I
asked in Components and Architectural
AMP - Sound drops

I just added a new AMP to drive two pairs of ceiling speakers. Speakers work after initial setup (first use) of AMP but don’t work afterwards. Any ideas?

1
T
3 years ago
S
SuperJesus0123Contributor I
asked in Components and Architectural
Someone Else's Email Appears on Controllor App

Hi!I recently moved into a student residence with shared wifi. I bought a wifi extender to pair my Sonos with to keep others from jumping on my speakers. When searching for systems instead of giving me to option to connect to my speakers I’m joining onto someone else’s system in the condo and being asked to sign in to an email I don’t recognize. Has anyone encountered this problem before? How do I work around this and start enjoying my system? Thank you!! :-) 

3
S
3 years ago
B
beckgirlContributor I
asked in Speakers
System won't update or connect and can't seem to connect to my network at all

I am at the end of my tether. I have wasted hours trying to get my system to work after one of my speakers (a Play 3) showed as needing to be updated. I tried this, it didn’t work (said it couldn’t update and couldn’t connect to Sonos). I did a reset of that speaker and things have only got worse. Now, none of my five speakers work. I have followed all the steps your Support pages suggest multiple times (turned off router, waited, turned off speakers and then turned them on again, etc, etc). I have tried to submit diagnostics but they can’t be sent either. Please, please can someone help. No changes to my router or settings. I’m so fed up with it all.

5
Airgetlam
3 years ago
K
krish203Contributor I
asked in Home theater
Forced to return product as the Sonos Setup wouldn't complete

I bought a Sonos Arc soundbar yesterday. I just got off a call with the support team member and even after one hour of troubleshooting unable to get past the Sonos setup. I am using the S2 Sonos app. This is what was done: First time connected to Wi-fi, setup failed with “Error 30” (tried this 4 times 2 times from an android phone, 1 time from an iphone and 1 time from an ipad)  Tried with direct ethernet cable going to the router, got the error “Couldn’t connect to your Sonos”  Did Factory reset at least 17 times, trying all possible options.  Tried again Wi-fi, now after typing in the password the light on the Sonos Arc speaker would turn off, setup failed The support tech asked me for diagnostic info, and he said he could not determine anything from that, why even have such a useless feature in the first place?Overall: I just don’t know what to do other then be forced to return the product (honestly was so looking forward to use it) after 3 hours of wasting my time to setup the prod

10
K
3 years ago
M
mjc1Avid Contributor I
asked in Portable speakers
Roam & Bluetooth

Hi, I recently bought the Roam and set up on my home network with no issues. Very pleased with it I might add although could do with a bit more bass.Now we are away and I linked my phone to the Roam via Bluetooth and again no issues. However one of the kids wanted to link their phone which again was successful. However when I wanted my phone linked back to the Roam it couldn't find my phone. I have tried everything and pressed so many different buttons and combinations of inthink I have factory reset it and can't seem to do anything with it? I guess I have to set up on hone network again and basically start over? Bit frustrating to say the least. I also have a Winderboom speaker I use in my gym at home and have never had issues with connecting a different devices to it. Any help would be appreciated. Thank you

6
Corry P
3 years ago
D
DrdoolindyContributor I
asked in Home theater
Hourly time checks out loud on Sonos Beam

*Beam not bean lolHow do i stop my Sonos from reading the time out aloud on the hour 24/7... ?It's driving me mad and keeps waking me up through the night. It never used to do this, I've just moved and it started doing this when I plugged everything back in again.I've tried turning the volume down completely and this makes no difference.I need sleep ...

3
Corry P
3 years ago
A
Arnop08Contributor I
asked in Components and Architectural
Sonos stops Spotify music midway

Hi,I am having issues with my sonos system ( 2x Sonos One Gen2 and 2x One SL). Both Sonos and Spotify apps are up to date. I also have just updated my entire Sonos system. Yet I am playing music from my spotify account using the Sonos app and I am playing the song on repeat (white noise for the kids) and crossfade.The song plays for a good 30 min to an hour but then the music suddenly stops and I get a message either saying unable to play the selected title (though it was working fine for am hour) or it says, unable to connect to Spotify.I have performed router reboot, and each individual sonos unit reboot. I have no interfering equipment that I know of. Please find here below the diagnostic report of my issue: 857191718.Looking forward to your help. Arno

3
Corry P
3 years ago
H
HILLBELEYContributor II
posted in Controllers and Music services
Radio skipping backwards - BBC radio repeats

Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.

146
H
3 years ago
Jasvans
JasvansAvid Contributor I
asked in Home theater
Sonos Arc + Sonos Sub + 3rd Party In Celling Speaker

I want to setup - Arc + Sub + 3rd party In Celling Speaker with Sonos AMP , is this the correct setup or do I need anything else more in the setup.  Sonos Arc  Sonos Sub  3rd paty In celling Speaker with Sonos AmpSo can we do this setup or not ?? Please Suggest  

1
melvimbe
3 years ago
G
GiofContributor I
asked in Home theater
Play 1s on arc and beam set up constantly disconnecting

I have a recently developing issue where my sonos arc set up and beam set up keep losing the PLAY1 surrounds. Not I have an arc set up with the new ones with no issue. However both rooms running the play 1s constantly disconnect from surround and have to be reset to get them reconnected. I have a further 2 play 1s in my kitchen which don't give me any issue, but this seems to link to them being part of the home theatre set up.   Any one Amy ideas? 

15
Corry P
3 years ago
P
PsychoSemanticContributor I
asked in Home theater
Using the beam and sub with no wifi for TV audio?

I am moving to a rural area with my sonos system with less than 1mbps. Everywhere it talks about needing internet for playing music from phone or devices. I want to know, if I use a modem/router to connect the beam and subwoofer and connect the beam to a tv via hdmi arc, will it play the audio on the tv? If I were to watch blu-ray movies and whatnot? Or does the sonos require a constant internet connection to function at all?

1
Ken_Griffiths
3 years ago
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