Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,864 Topics
  • 25,389 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3864 Topics

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clubbergerContributor I
asked in Controllers and Music services

Speakers disappearing from app, but not from the controllers on my Mac or PC

Every other day, some of my speakers disappear from the app. It’s not always the same speakers, and checking with two phones might sometimes show different parts of the Sonos system on each phone. The speakers usually reappear after a while (or after power cycling them). But strangely, even when my phone is not showing any speakers at all (yes, this also does happen), I can always see the whole system in the controller on my Windows PC or my Mac. Apparently, the speakers are connected the whole time, for the following reasons:Windows and Mac controllers can always see and control them. I can ping the “missing” speakers from any device on the network. My access points report uninterrupted connectivity to the speakers with great connection quality. The speakers keep playing even while the app doesn’t see them.My setup:5x One SL + 1x Move (all spread across the house, on different floors) Ubiquiti Unifi network devices USW Pro 24 (main switch) Various access points (Flex HD, U6+), all wi

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V
5 months ago
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tshally2000Contributor II
asked in Controllers and Music services

"An error occured while adding tracks to the queue. 402" with Primephonic

I'm getting this error message on the Sonos app when I try to play music from certain areas in the Primephonic music service:"An error occured while adding tracks to the queue. 402" And the tracks do not play.I searched the forums but didn't see anything relevant.  Is this a problem with Primephonic and should I contact them? 

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Smilja
3 years ago
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AB2506Contributor I
asked in Controllers and Music services

Bluetooth Turntable to Era100's to Arc?

Hello,I am wondering if the following setup is possible with Sonos. I have a bluetooth turntable, that would connect via bluetooth to the Era100 pair. From there, will I be able to also use the Arc soundbar?

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G
7 months ago
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CocoPopsAvid Contributor I
asked in Controllers and Music services

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 year ago
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JferrerContributor I
posted in Controllers and Music services

Live Phish

Hi there,My Live Phish App does not work on Sonos in the evenings, but when we try in in the mornings it works.

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J
1 month ago
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michelenicolisContributor III
asked in Controllers and Music services

ERA 300 - LISTENING FROM AMAZON MUSIC UNLIMITIED DIRECTLY!

Hi allsorry for the question but I am e new owner of ERA 300, first product that i bought!Is it possible open the Amazon Music Unlimited APP and listen for example the category Spazial Audio?Because I am not able to do it.Or is it necessary open “always” the SONOS APP to listen? In the SONOS APP I don’t have (we don’t have) for example the same category (Spatiual audio)….we need to search by Artist/Album…correct?

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SarahN
1 year ago
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Hugo1990Contributor I
asked in Controllers and Music services

Sign up to Sonos Radio error

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

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Mark P
3 years ago
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DkrenkContributor I
asked in Controllers and Music services

Big Sur - can't play Music Library

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 

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Airgetlam
3 years ago
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manokarthickContributor I
asked in Controllers and Music services

Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

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James L.
1 year ago
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skyakContributor I
posted in Controllers and Music services

S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

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Airgetlam
1 year ago
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Bert CContributor I
posted in Controllers and Music services

very intermittent connection

This has been happening for months. I’ve spoken to somebody from Sonos in the Philippines, and it was not satisfactory at all.my problem is that sometimes I am able to connect to my Sonos with my Sonos S2, and other times it will not connect. it is extremely intermittent. And I refused to unplug the router, the speakers, etc. again, and again. Need help on correcting this problem.

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Stanley_4
4 months ago
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DomRContributor I
asked in Controllers and Music services

New Router—SiriuxXM "song is not encoded correctly"

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

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D
1 year ago
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MissnotsogoodwithtechContributor I
asked in Controllers and Music services

Crossfade

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

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M
10 months ago
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LJBranContributor I
asked in Controllers and Music services

Can´t Get Mac Sonos App to Pickup External HDD...?

Hello all! I am currently having issues trying to use the Mac OS Sonos S1 controller app with my external HDD that is connected over a USB cord. Strangely, I get this error ever time I try to add a folder directory to my music library from the HDD.  I´ve also found that Sonos will pickup my iTunes library and will not denote any local files, such as on my desktop. Additionally, file type seems to be irrelevant, it refuses to accept mp3, FLAC, M4A, or WAV, unless of course they´re in iTunes. So, how would I go about solving this disaster?  Error Issue Photo Thank you!!!

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James L.
2 years ago
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Aliza915Contributor I
asked in Controllers and Music services

Connectivity Issue after update

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips

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Stanley_4
8 months ago
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M_D_F
asked in Controllers and Music services

Linux server update resulted in access denied to shares

I ran apt-get update and upgrade on my Linux server 20.04 which  runs on a pi earlier in the week. Now my Sonos S1 system is denying access to the SMB shares on it. Does anyone know what changed? My smb.conf is unchanged so I am a bit confused by this.

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M
11 months ago
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DujeContributor I
asked in Controllers and Music services

Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

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Airgetlam
3 years ago
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SilverminkenContributor I
posted in Controllers and Music services

Cannot add Sonos Radio service

Suddenly Sonos radio stopped working: … the associated service account was not found in your Sonos system. Logged out and in. Removed and added Sonos Radio. Same problem. Updated the app and the Sonos software. Same problem. Removed Sonos radio, and tried to add it again. Now that doesn’t even work. Clicking “I already have an account”, result:error, problem authorizing your account. Clicking “I’m new to Sonos radio”/“create account”. Result: no result was found for this page (browser).Yet another problem with Sonos...

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Airgetlam
3 years ago
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GlemoineContributor I
asked in Controllers and Music services

date and time not set with15.2.1 update

Since the 15.2.1 update my system looses the date and time whenever the power goes out even briefly (so the wifi router resets), with the result that alarms do not function. (Living in Maine, such power flickers are frequent) The first time it happened support suggested deleting and reinstalling the app on my phone, which worked (XR running 16.3.1). The second time it happened simply restarting the app fixed it. The third time, nothing helps: restarting, resetting, reinstalling in both my phone and iPad. Trying to check for updates results in a 1101 error. Any advice appreciated!

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M
1 year ago
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simonwdsContributor I
posted in Controllers and Music services

Sonos Apple Music search is a joke

Apple Music is a huge upgrade for classical users. Great search, content and sound. But Apple music search on Sonos is a joke. It only works 10% of the time and then when it does work if often doesn’t find stuff that I know is there. So I resort to playing from my phone or computer to my Sonos system by Airplay, which I don’t love for many reasons. Is anyone else having this problem? Any workarounds?

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controlav
9 months ago
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massive323Contributor III
asked in Controllers and Music services

Unable to find my music library

I’ve had my Sono 5 for years and played my music library without issue for a while, however, the last year or so sometime the app (phone and desktop) tells me it can’t find my music library - in the past i’ve had to delete my existing and replace it but for the past 7 + months (i just gave up and started streaming Spotify) i’ve been unable to even add the folder - even when i’m using the desktop app (the comp. where my music folder lives) - it keeps saying it can’t find the computer I’ve tried changing my firewall & sharing settings as suggested on a Sonos article but it’s still not working I’m on a Mac running 10.14

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M
1 year ago
arjulaad
arjulaadAvid Contributor III
asked in Controllers and Music services

Recently played list

Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!

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arjulaad
3 years ago
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leahkellyContributor I
asked in Controllers and Music services

Subscribed to Sonos HD but still hearing ads and can't skip songs

Basically the title says it all. I renewed my subscription and it shows I am subscribed in my account, but I still am hearing the Sonos ads and can't skip songs. I’ve refreshed the app several times, logged out and in, nothing seems to work. Don’t like paying for a service that’s not working. 

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Mr. T
1 year ago
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TenbyContributor I
posted in Controllers and Music services

No access to my Apple Music from my Sonos

When I try to access Apple Music items from my Sonos, I just get ‘No selections are available’.  In IPad Settings, my membership is definitely active.   In Sonos Settings, my Apple account is shown - when I click on it and try to Reauthorize Account, it shows my correct Apple ID, and when I press Continue, it says Setup Complete, but it isn’t!  Any help, please?  When I add a new Sonos Apple account name, that goes through ok, but I can’t access recordings already in my list with my original Sonos Apple Account name. Stuart

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Annazel S
3 years ago
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DarrenggContributor I
asked in Controllers and Music services

BBC Radio now disappered 22.3.2021

Hi Sonos. I have now lost access to all BBC radio stations. This is via tune inn and Sonos radio. It’s not fixed then with the bbc?

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P
3 years ago
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