Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3858 Topics

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manny001Contributor I
posted in Controllers and Music services

YouTube Music Issues.

I successfully converted from Google Music to YouTube Music but I’ve noticed a couple things I can no longer do. I’m not sure if this is the fault of Sonos or YouTube Music but wanted to get them out there so someone can fix them:Can’t start a playlist based off an individual song. You can do this directly from the YouTube Music app so I know it’s possible - just not an option in the Sonos app Can give a thumbs up or down to a song from the Sonos app. This is a bigger issue than it might at first seem since it helps YouTube Music keep track of what you like and don’t like so the tailored playlists they create are more to your liking. They also keep track of every song you “like” as a separate playlist that I like to play sometimes.Anyone else fine other issues that used to be present in Google Music that Sonos can no longer do with YouTube Music?

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B
3 years ago
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garfContributor I
asked in Controllers and Music services

SONOS Radio "unable to play 'Rock Pantheon'- the associated service account was not found in your Sonos system"

Hasn’t worked at all today, Nov 10th 2020. Only trying the ‘branded’ sonos stations, “Rock Pantheon, Alternative Energy, etc” I’ve reset all speakers, reset wifi/router, reset fiber modem.  All other sources work as intended. Submitted diagnostics: 720274124

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3 years ago
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macca75Contributor I
asked in Controllers and Music services

Imported playlist differing from room to room

Hi I have an imported playlist which contains 1430 songs. When I add the playlist to the queue in one room  (office) it brings it in correctly with the right amount of songs. If i clear the office queue and add the same imported playlist to another room (living room) it only includes 1164 songs ! How can this be?No other rooms have any other playlists in their queue.How does one room display the same playlist differently to another and more importantly how do i fix it?Thanks in advance for any help. 

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Corry P
3 years ago
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M2_Contributor I
asked in Controllers and Music services

iPad S1 v11.2.3 will not find system.

Since updating my iPad to the latest v11.2.3 of the S1 app, the app no longer finds my Sonos system - Sonos bridge and gen 1 play 5s My iPhone running v11.2.2 of the app works fine, so the Sonos system is working fine. Initially the app did not find the system soI uninstalled and reinstalled the app. With the latest app freshly installed on the iPad .. it does not find the existing system … nor, when signing in can I “create a new system” when trying to “pair” it with either the bridge or a speaker directly. The app does not let me progress beyond either of those steps.  I have rebooted the bridge also. Any ideas as to how I can get this iPad S1 app working again would be appreciated.

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Paul A
3 years ago
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UbboContributor I
asked in Controllers and Music services

Audio drops when grouping Sonos speakers

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

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U
3 years ago
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SnigeContributor I
posted in Controllers and Music services

Radio Region

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

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bockersjv
3 years ago
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wfortunyContributor I
posted in Controllers and Music services

Unable to play from Amazon Music

Unable to play any music from Amazon. Disconnected and reconnected amazon account, but keep getting "requested operation failed, please try again" Diagnostic submitted, 865678127

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3 years ago
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NcackalackieContributor I
posted in Controllers and Music services

Amazon music not working

Amazon music not working.  All other sources (Pandora, Spotify. Etc.) play just fine.  However when i try to play anything from Amazon it says “Requested operation Failed”.  Ive removed and re-added Amazon service but no luck.  Any suggestions?

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Annazel S
3 years ago
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hoya55Contributor I
asked in Controllers and Music services

Amazon Music Issue - No music will play - "Requested operation failed. Please try again."

I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play.  I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed.  Please try again.”  The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues.  I have submitted a diagnostic report - 2135087960

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T
3 years ago
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wagoner docContributor I
asked in Controllers and Music services

Streaming and app quality

Could anyone either convince me to stay with Sonos or recommend a less problematic streaming platform. I have constant issues with Sonos, including things working fine one day, and then roadblocks left and right the next.

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N
3 years ago
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Gino1978Contributor I
asked in Controllers and Music services

unable to play itunes library

I used to be able to play my itunes library through my Sonia speakers and now it won’t let me - help!

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G
3 years ago
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DJ ClarkyContributor II
asked in Controllers and Music services

Mixcloud uploads not playing through Sonos

I have always been able to play Mixcloud DJ sets recorded and uploaded to Mixcloud on Sonos.  now it says “unable to play” and jumps to the next Mixcloud upload on my  Mixcloud uploads, this one also does not play and so it skips to the next one. On and on.  I have de-authorised and re-authorised the account link a few times - didn’t work.  what a pain!! 

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3 years ago
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sunnywulfContributor II
asked in Controllers and Music services

Can no longer connect to music library on NAS

After the latest update of my Sonos S1, I can no longer connect to my music on my NAS drive (a WD PR2100). The path is still showing in my Sonos settings, but doesn’t recognize it. Then I tried adding the NAS drive folder again, but the "Next button" does not become available, when entering the folders server address. How can I connect my music? I rebooted everything, and also checked the firewall settings. The issue is the same on 3 different computers.

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3 years ago
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s mercerContributor I
asked in Controllers and Music services

Sonos app won't connect to Brennan B2.

Hi all,I have been using Sonos for many years and used to have my generic NAS drive as music library. Now we have a Brennan B2, so I removed the old music library and followed the steps set out by Brennan to connect the B2 as my new music library.However, after selecting the music folder through the “Add Shared Music Folder” process on the Sonos app, I get an error message. “Sonos was unable to add the music folder”Folder name, login and password are correct (copied from Brennan’s website). I can connect to the Brennan B2 on my Win 10 laptop, so I know the NAS connection on the B2 works.Neither the Sonos app nor the Sonos program on Windows will let me connect the B2 as a music library.I would be grateful if anyone had a suggestion how I can get the two connected.

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3 years ago
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Hugo1990Contributor I
asked in Controllers and Music services

Sign up to Sonos Radio error

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

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Mark P
3 years ago
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klessaContributor I
asked in Controllers and Music services

Sonos doesn't recognize my itunes library.

I have a paired set of Sonos Ones.  I have my itunes library on MacOs.  I have added the drive to Sonos through Manage and gone through the update process which took over an hour.  All I see is “No Selections are available” on each of the categories in the music library.  I have 30,000 songs in my library, that should be acceptable right?  What can I do to get my library showing up?  Are there any log files or diagnostics I can look at to see what the problem is?

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Paul A
3 years ago
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Mac2thaPacContributor I
asked in Controllers and Music services

Network problem, unable to connect Spotify.

I've been using Spotify on Sonos for years, but for some reason it fails to connect a couple of days ago. I got in touch with the chat support yesterday. Got the suggestion to try reinstall Spotify on Sonos. It didn't work and now I can't even get Spotify into Sonos. Got this message. No problems with the network using other stuff. (Sorry for screenshot in Swedish) 

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Annazel S
3 years ago
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sueseaContributor I
asked in Controllers and Music services

Sonos only playing Spotify through Spotify app

I have Sonos 2 and Spotify is one of my services. However I can’t access my Spotify playlists from the Sonos App. I can only play Spotify through my Sonos  if I go through Spotify directly. Is this normal?

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C
3 years ago
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drümmkopfContributor I
asked in Controllers and Music services

"unable to play…song is not encoded properly"

I see that other people have been having this problem but haven’t seen any fixes or even reasons why this problem occurs. For a long time I’ve been listening to my Mixcloud uploads on my Sonos 5 Gen 1 without any problems, but now I get the “unable to play song is not encoded properly” and nothing to listen to, unless I switch to a radio station. Are you aware of this problem? There’s nothing wrong with my internet connection and the radio station can play okay. Is this a problem with MixCloud, or is it Sonos? I have the Sonos S1 Controller installed and it was working fine until recently.

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Annazel S
3 years ago
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marranContributor I
asked in Controllers and Music services

Youtube Music not playable

Since moving from Google Play Music to Youtube Music I cannot play Youtube Music.I have Youtube Music in my browse section of Sonos.When  i click on > the only listed thing is my Playlists, there is no where to search for any sort of music or any other option.  SImply I cant find anything except for playlistsWhen I open browse other apps eg Sonos Radio it opens up with multiple stations to choose from.Some things I have looked at Settings>Youtube Music>everything is switched onto green.Sonos>Settings>Youtube Music>Account gives me option to remove account, change name, reauthorise.Ideas

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3 years ago
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GarnerContributor I
asked in Controllers and Music services

Sonos keeps dropping - Spotify

I know this has been asked a hundred times but… 2x Play 1 and 1x Play 3. All wireless, no bridge. All apps up to date, connected 2.4 ghz. keeps dropping out, drives me insane. Speakers disappear and reappear seemingly at random. Speakers are close to router, don’t have any other devices such as baby monitors or cordless phones. All other WiFi working fine. Tried swapping speaker locations but still no joy. Help, why can’t I play my music?

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3 years ago
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Running BearContributor I
asked in Controllers and Music services

Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

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C
3 years ago
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skpContributor I
posted in Controllers and Music services

YouTube Playlists Missing

Playlists in my YouTube Music account have disappeared from the SONOS app on desktop and iPhone.I imported my Google Play Music library a few months back and it’s been working fine. In the last few days any Imported lists are no longer showing in the library IN THE SONOS APPS (desktop and iPhone S1). Any manually created lists are still there.When viewing the the You Music library via the YOU TUBE MUSIC APP, they are still there.This applies to three separate accounts.There some recent bug that has wiped or is not recognizing these playlists?

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3 years ago
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Redux999Contributor I
asked in Controllers and Music services

Many of my Deezer favourite albums do not appear in Sonos

I have been compiling an extensive list of favourite artists and their albums in my new Deezer app. (I have always used Apple Music in the past but wanted to stream in Flac)I have just noticed that not all of my favourites show up in my Sonos app. For example, I have 18 Dave Matthews Band albums favourited on my Deezer app but only 1 shows up on Sonos. This happens fo most of my artists. My list of favourite albums is large and may reach its Deezer limit, but surely my Deezer content should just be mirrored in Sonos? My app is run on ios. Thanks for any help

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R
3 years ago
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Steve888Contributor I
asked in Controllers and Music services

iTunes ripped CD's

Hi!The majority of my ripped cd’s in my itunes library are grayed out in my Apple Music library inside the Sonos app and therefore can’t be played on the new Sonos speaker I just purchased.  However, everything I ever purchased on itunes can be played.  Can you help?Thanks in advance.  Steve

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Annazel S
3 years ago
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