Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,571 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4491 Topics

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SonosColumbiaContributor I
posted in Components and Architectural

Connect:Amp Audio Cutting Out

Connect:Amp audio cuts out for 10-15 seconds about once a day.Diagnostics sent - Conf #682138766I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2.  I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”.  I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day.  I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit.  The PlayBar/Sub mainly use the optical input from TV.After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working.  Then after a software update, most of the issues went away.  But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me.  I can’t even catch it in time to look at the app or the device t

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Rowena B.
3 years ago
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saundecpContributor I
asked in Components and Architectural

Can't play Mp3 files on my phone - track 'is no longer available

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

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Rowena B.
3 years ago
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Dave.SeayContributor II
asked in Components and Architectural

Unknown signal playing music on my Sonos Ones

I shut off all Macs, iPads, Phone and iPods in my  house and yet I still have music playing.  I even shut off the router and music is still playing!  From where?

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J
3 years ago
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gusayalaContributor I
asked in Components and Architectural

Error when streaming music from Amazon Music.

Hi: Im getting an error when trying to play music from the Sonos S1 app or even from the Amazon Music app,  the message i got its something like:“The’re an error establishing conection to ****.cloudfront.net”

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Simon B
3 years ago
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CAdams61Contributor I
asked in Components and Architectural

How to revert to Sonos S1 app/controller?

I have a single Sonos One speaker and the app kept prompting me on my iPhone to update to Sonos s2. So I finally did, but the new app is a piece of garbage. It freezes up every time I use it. When I tried to delete it and re-download the Sonos s1 app, it keeps telling me device isn’t compatible and I need to “upgrade” to Sonos s2. How can it not be compatible when I was using it just fine until about an hour ago for the past few months? How do I get rid of Sonos s2 and go back to Sonos s1, which had NO issues at all. Thanks for any guidance on this. 

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J
3 years ago
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oxxoContributor I
asked in Components and Architectural

Any tips for folks without broadband?

I have been trying for four hours (FOUR) to update my sonos system. I am on terrible and slow internet (throttled verizon mifi/wifi hotspot) and the Sonos update system seems like it was designed for high-bandwidth connections only. I am so frustrated with the software -- and by extension -- the hardware because of this issue. My internal-only wifi is rock solid (mesh network with like 6 eero devices). It’s only the connection to the internet that’s bad. It seems to me (I have been a technical manager in software) that the update package should be a one-time download, then the rest of the work of deploying the internet could happen on LAN, but the update process seems very fragile and seems like it needs regular upload/download connectivity to the internet. Sonos really needs to investigate why an update that the app says should take 2-3 minutes is for me taking hours and hours and multiple retries. What’s worse, none of my speakers are usable right now because the update keeps failing

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controlav
3 years ago
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Sylvain59790Contributor I
asked in Components and Architectural

Amazon / Deezer.

Hello I’m from France, sorry for my poor englishI’m using both music services since a long time and i have an issue only since few weeks .When i’m playing an album or a track, after few seconds or few minutes, the sound comes back on my TV. Sometimes i can play a whole album and sometimes even not a sinle trackThis is very very annoying Can you help ? Thanks  

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S
3 years ago
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S.K ViskerContributor I
asked in Components and Architectural

ziggo afstandsbediening werkr niwt

Contact tussen ziggo afstandsbediening en playbar valt ineens weg en laat zich niet herstellen

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Simon B
3 years ago
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RF7Contributor I
posted in Components and Architectural

Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

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Ken_Griffiths
5 months ago
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JackInBrooklynTrending Lyricist I
asked in Components and Architectural

SonosNet Just Not Good Enough?

I have LOTS of Sonos speakers.  I’m in a 18’ wide, 4-story (including the basement) detached house in NYC.  It’s not a big house.  There are speakers in both rooms on the 3rd floor, 2 out of 3 rooms on the 2nd floor, all 3 rooms on the first floor and the basement.  The way I figured it, the Sonos mesh network would work very well in these circumstances, but I have not found it to be solidly reliable, especially when playing in multiple rooms. Some days it works pretty well, but some days (like last night) I can’t seem to get it to play a single song without drop-outs and failures.I do have older Sonos units (Play 5, Play 3, Sub) and I wonder how good the Sonos mesh network actually is.  I have a TP-Link Deco (older M3 model) mesh Wifi router with 2 extenders (1 on each floor).  It’s a dense area, but not like an apartment building.Other than running Ethernet throughout the house, what is my best course of action?  Am I stuck just hoping the wifi will work well today?  Are there tests

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buzz
3 years ago
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doug11205Contributor I
asked in Components and Architectural

everything is suddenly “incompatible” with S1

I have been using Sonos S1 with my 11-speaker system comprised of Sonos One, Sonos Play:1, Play:5 and playbar and I took one of the Sonos One speakers with me on vacation and used it on another network in the Sonos 2 app.  I am now back home and all but one of my speakers (the Play:5) shows up at “incompatible” in the Sonos 1 app, and the “updates” don’t work.

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D
3 years ago
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jwest1113Contributor I
asked in Components and Architectural

Speakers dropping out after adding Move

I have an Arc, four Ones (each in a different room) and a Move. Over the years, I’ve had occasional problems with speakers dropping out, but never sustained or consistent. Since adding a Move to my system a few weeks ago, the problem has been nearly constant. If playing to more than one room at a time, speakers regularly cut in and out, frequently enough that the system is becoming unusable. Some speakers do this more than others, but it happens with all of them, with no discernible pattern. This happens whether playing via a streaming service (usually but not exclusively Spotify) or via my local Music Library.The Move integration may be coincidental, but the problems have coincided with its addition. 

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AjTrek1
3 years ago
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N15663Trending Lyricist I
asked in Components and Architectural

Issues with 12.1?

Ive had really horrible performance on the latest updates. Song titles don’t update, grouping/volume doesn’t update or is very slow, etc. I rebooted the network per a support sessions with Sonia and rebooted my units and reinstalled the app today. Any ideas?

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Annazel S
3 years ago
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mark_goryContributor I
asked in Components and Architectural

Sonos app "unable to connect to Sonos"

After I upgraded my Sonos Ones (4 of them, 2 pairs) to S2 and downloaded the new app, everything was fine - at first.  About 10 minutes later, the app gives the error message “Unable to connect to Sonos”. I connected each of the speakers directly to my router (wired) and everything worked great.  I gave each of them a static IP address.  When I returned the speakers to their respective rooms and now connected to the network wirelessly, it worked fine for ~10 minutes.  My iPad is on the same wireless network.  Interestingly, I can play music on the speakers via my Amazon dots.  Also, these speakers have been working fine for a couple of years without issue until I upgraded the app.  

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Airgetlam
3 years ago
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RonBossonContributor I
asked in Components and Architectural

Sonos app S1 connection problem

I have 2 connect amp and 1 connect connected with uit cables to  my router.Everything is working fine, after I have installed wifi repeaters with same Network name and password the app doesn’t work anymore.I need The reapeters to have wifi signal in my appartment. please adviseert

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Ken_Griffiths
3 years ago
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dinosaursssssssContributor I
asked in Components and Architectural

Sonos One not connecting to Nighthawk AX1800 mesh network

Hi, I’m having trouble keeping my Sonos One connected to my mesh network; from looking around, it seems like people have been able to use Sonos products with the Nighthawk AX1800 (EAX20) mesh extender, so I’m wondering if there’s some misconfiguration on my end. I didn’t change a lot of settings when I set things up, there are separate 2.4ghz and 5ghz networks (I’m not using the Smart Connect features, which combine them) and all the Sonos devices are connected to the 2.4ghz. So everything is connected via the same SSID and password, but if a device switches to connecting to the mesh extender, it becomes unavailable in the Sonos app. The main router is a Nighthawk AX5400 (RAX50S). Anyone have ideas if there are settings I could be changing here to resolve this?

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Rowena B.
3 years ago
I
Ian_77Contributor I
posted in Components and Architectural

Mesh and Sonos Connection Issues

Hi,I’ve recently bought a Linksys mesh system using an MX5300 node connected to my modem and two further nodes connected to the MX5300. I also have a Sonos Move and Play 3 and Play 5 (Gen 1).These all got along fine until I installed the mesh system. After spending all day trying to set up I now have the Move working through the Sonos 2 app although Alexa acknowledges but won’t play radio stations. At various times the Play 3 and 5 have been recognised but now aren’t.I realise this is something to do with the various wifi networks/settings and not helped by the Play 5 being Gen 1 but seeing as they all worked together before I can’t see why I cannot get them to work now. The Sonos 1 app says to set up a separate system but whenever I reset it to try to use Sonos1 it just goes back to saying the app needs to be updated to Sonos 2.I also realise Sonos only works on 2.4Ghz. I can’t connect either 3 or 5 directly to the Mx5300. All help appreciated.

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M
3 years ago
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willy lambrechtsContributor I
asked in Components and Architectural

Sonos one.

na een ander wifi netwerk te hebben, krijg ik mijn sonos one niet meer geinstalleerd

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W
3 years ago
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Sam the shamContributor I
asked in Components and Architectural

New app.

Most times i go to use sonos, app not connected to wifi (phone is) other family have no issue, only my phone. Was perfect on old app. Was about to invest in sonos move but wont until this is resolved.If i open the app and leave it open it will connect in 10 odd mins? some times less. Tried restarting phone, router, reload system.   

3
S
3 years ago
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Tony McToneContributor I
asked in Components and Architectural

Klipsch R-51 x Port setup

Hey team, Look for some guidance on the right cable setup here. Existing setup = Rega turntable into Klipsch RP51 powered speakers. Acquired a PORT and 2 x Sonos One’s.  Having trouble getting both vinyl playing through the Klipsch via the Port and also streaming audio from the Sonos app.Unsure on the right cable setup to go from  Port into the powered speakers and wondering if anyone has had a similar setup and solution? Have tried the following:-Digital Coaxial out into the RCA plugs-Digital Coaxial out into Aux-RCA out into RCASeem to just get a fuzzy sound coming through or no sound at all. Any pointers or am i completely missing something super simple? :) Pic of Port & Klipsch for reference belowAny tips appreciated! Thank you 

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buzz
3 years ago
K
Karin MContributor I
posted in Components and Architectural

Apple music activity playlists

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

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Rowena B.
3 years ago
J
JohnboroContributor I
asked in Components and Architectural

reset password.

Unable to reset password. have used reset facility but systems does not recognise new password 

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Paul A
3 years ago
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malssonosContributor I
asked in Components and Architectural

New speaker wont connect via airplay

I have a new Sonos move . I can play music to it via the new Sonos app but can’t connect to it directly via airplay from within Apple Music. I have a Sonos 5 in the same room that can connect and play from both the app and airplay direct from Apple Music but for some reason I can see the move listed as a device via airplay but connection fails each time?Any suggestions great fully appreciated

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Rowena B.
3 years ago
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Edster69Contributor I
asked in Components and Architectural

Move won't connect

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..I am ready to return this…

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S
3 years ago
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momsanangelContributor I
asked in Components and Architectural

Playbase muting randomly and starting

My Playbase keeps muting (rapidly on and off) during TV. I have disconnected WiFi and the AutoTV but it is still happening. I also replaced the optical cable. This started about 2 weeks ago and is driving us nuts!

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Annazel S
3 years ago
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