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Components and Architectural

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

4,446 Topics
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Stanley_4

solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...

4446 Topics

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petervaneerdeContributor I

asked in Components and Architectural

TV audio skipping.

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141

3 years ago

ListensContributor I

asked in Components and Architectural

AirParrot requires password to connect via Airplay

Hi all, I just got a Sonos Port, and was hoping to be able to stream to it from my PC via Airplay. After some Googling, I installed a program called AirParrot3, but when I try to use it to connect my PC to my Port, AirParrot asks for a password. I tried using my Network password and my Sonos password, but neither worked. Others who’ve had this problem received advice in these forums to disable a setting on their iOS device (I have an iPhone 6SPlus). However, I can’t implement this advice because the iPhone settings it refers to appear to have changed since then and I can’t locate them. (For reference, the Forum advice I’m referring to is here https://en.community.sonos.com/music-services-and-sources-228994/airplay-password-prompt-6813139 and here https://en.community.sonos.com/troubleshooting-228999/airplay-feature-asks-for-onscreen-code-6809361 .) If someone could help me get this working, I’d sure appreciate it! Thanks.

3 years ago

DeathHotDogContributor I

asked in Components and Architectural

Sonos One with Spotify?

I use the Sonos One to listen through music through Spotify. When I use my computer to listen to Spotify, Discord shows what I'm playing, however when I use the One, it doesn't show what I'm playing. The same thing happens with Last.fm where when I use the One it doesn't scrobble but when I use my computer it does. My friends even say that when I’m listening on the Sonos One, my status doesn’t even show up on Spotify. Does anyone know what the problem is?

3 years ago

Specialized71Contributor II

asked in Components and Architectural

Surrounds Stuttering When Playing Music

Anybody able to help with a problem with my Play 3’s, used as surrounds with a Playbar and Sub on my TV? The Playbar is connected to the TV using optical cable, sub added and play 3’s running as left and right surrounds. The TV set up works perfectly. When I play music on the same system, from about 3 seconds to 12 seconds of each new track, the system stutters, as if it’s trying to sync all of the players. After c12 seconds, it’s settles and plays the whole track. If you skip to next track, it stutters again. i have un-linked the Play 3’s and removed the sub. The Play bar works perfectly on its own. Add the Sub and again, they work perfectly. Both Play 3’s work perfectly on their own and also work perfectly when connected together as a stereo pair. Bizarrely, when I group the play 3’s as a stereo pair with the playbar and the sub, they also work perfectly. But, if I reconnect the play 3’s as surrounds, the stuttering returns when I play music through the system. i hav

3 years ago

Santi31415Contributor I

asked in Components and Architectural

ARC lip sync

I have PHILIPS 65OLED804/12 65" Smart 4K Ultra HD HDR OLED and just got the ARC. Connected to HDMI ARC and it works great however there is a slight delay - sound is delayed. Every option is to delay it further. Any help much appreciated. only way around it is to change the audio to stereo on TV ….

3 years ago

laforetContributor I

asked in Components and Architectural

Radio Suisse Classique ► then immediately ■

Radio Suisse Classique: Sonos connects then immediately halts. The German and Italian channels of RSC are online on Sonos and TuneIn and are playable. The French RSC is online and available on a PC browser and also on my stand-alone Web radio. I’ve updated all the player firmware and upgraded to S2 controller and rebooted all the Sonos units.

3 years ago

rweiner

asked in Components and Architectural

Sonos Radio and CR200

Does Sonos Radio work with a CR200? Mine just says “unable to browse music.” Sonos Radio works fine on my phone, iPad, and desktop.

3 years ago

paulhadcockContributor I

asked in Components and Architectural

Move always missing

I have had a Sonos system for years, I’ve got rooms with stereo pairs and a surround sound set up…..everything is Sonos I absolutely love it…..well I did until I got a Move at Christmas, it’s constantly going missing or offline, constantly dropping out and it’s so frustrating and causing issues with the set up. I have a wired set up and can’t understand or get to the bottom of why. Any advice would be appreciated Paul

3 years ago

heywoodgContributor I

asked in Components and Architectural

French radio stations on TuneIn

Unable to access France Inter, RTL and Europe 1 on TuneIn and Sonos Radio. Was okay last week. France Culture another station I have set appears okay. My separate Internet Radio gets the stations okay. Any suggestions please

3 years ago

DrPotatoesContributor I

asked in Components and Architectural

Sonos AMP | Left and LFE channel not working

Hello My diagnostics report number is: 1482044825 The left output and LFE sub channel on my Sonos Amp is not working properly. The problem started today after I did some rewiring around my house and reconnected the amp. Due to this problem I have tried hard resetting the Amp and the app, with no luck. Left and LFE channel does not work with Line in. I have verified that my PC is not the problem as I tried a different amplifier and both channels worked. The only way to get both speakers working is if I run the amp in Mono mode, but I don’t want that. I want to use stereo. The speakers are not the problem since I tried them on a different amp. Both speakers work while using Spotify or any other streaming WITHIN the Sonos app, but the subwoofer output channel does not work in any mode I try. I verified that the balance on both my PC and Sonos was on 0, so both channels should be working. Sonos AMP is simply not accepting the LEFT channel signal I tried with different cables, made

3 years ago

GaelRoseContributor I

asked in Components and Architectural

'Can't connect to Sonos', and NOTHING HELPS!!

Hi, So we’ve had a Sonos One in our bedroom for some time, and last year decided to get a Beam and two SLs to create a surround sound in our Living Room. Great. Everything was easy peasy to set up, sounds fantastic, no problems whatsoever. Early March things started to suddenly go a bit wrong; products randomly dropping off the app and reappearing, whole rooms disappearing, and we weren’t really sure what’s going on. I assumed it was something to do with wifi connection and needing a dedicated channel to minimize interference or something, and thought the Boost would be the best way to go about solving it. However, plucking £100 out of the air wasn’t easy, and with the beam still plugged in to the tv and working on that front, we put it on the backburner and decided to wait a while before investing. Sonos Boost arrived today. Everything has disappeared off my app now anyway and it says ‘Can’t connect to Sonos’ at the top. Been through the whole troubleshooting article to fix it, no

3 years ago

mittaltanindContributor I

asked in Components and Architectural

Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error. For example while playing Indian Summer by Jai Wolf

3 years ago

Worledge10Contributor I

posted in Components and Architectural

Sonos Move Sound Quality Gone Wonky

Had my Sonos Move a few weeks now & been loving it, perfect for what I wanted it for, however the last 2 days the sound quality has gone to a level of my old car stereo in my first Vauxhall Nova back in the day!! (And that was poor!) It sounds like it has something over the front of it….not muffled but the sound is far away rather then clear and ‘right next to you’…..sorry for the poor description, it’s quite hard to explain. It could be that I’ve pressed something without realising, at least I hope so after the cost of the speaker! Anyone had this & able to help? TIA

2 years ago

davidwellsukContributor I

posted in Components and Architectural

Sonos Customer Support Shocking

Hi All, I wanted to see if anyone else has experienced really poor service for a premium brand like Sonos. I have chased them for 3-4 weeks for support and I am greeted with someone called Neelam who was abrupt and rude over email. My beam and Sonos one system is malfunctioning and does not stop cackling, I have had the items for 1 year and paid a fair fee for them as we know Sonos is not cheap. I have not had these issues with BOSE in the past good customer service, product that has not malfunctioned less than a year in to ownership! I love the ease of Sonos and sound quality was good at first, but I really am getting no where with the support. It is affecting me mental health significantly and is becoming overwhelming. Has anyone dealt with a manager or director at Sonos I can contact to aim to get a resolution to my technical issues with my product? Has anyone else had issues with the support and or product in the past? Thanks!

3 years ago

JaperkContributor I

asked in Components and Architectural

Trueplay not working on new iPhone SE

Hello, Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

3 years ago

dan_co23Contributor I

asked in Components and Architectural

T1 Phono SB Turntable is Connected to Play 5- Sound is very slow

We received our T1 Phono SB Turntable last night and connected it to our Play 5. The sound was initially great, but the belt quickly came off and needed placement again. This happened a few times, but we got it to where the sound was good. We went to use it today and it went from sounding okay to playing way too slow. The belt and everything else seems fine looking at it, and it was working fine. Any idea why the turntable would start warping the sound to super slow?

3 years ago

jaimepabonContributor I

asked in Components and Architectural

can't connect to SiriusXM

able to connect to all other services. SiriusXM says, “no selections are available, or unable to browse music

3 years ago

wloderContributor I

asked in Components and Architectural

SiriusXM not working

Have been very happy with my Sonos system but yesterday it would not stream SiriusXM- this has never been a problem before. I have rebooted routers. I made sure all current updates were installed . I deleted SiriusXM and reinstalled with a new password. Nothing has helped. When I go to the SiriusXM menus all I get is not selections are available’. Sonos status page seems to indicate that all the services are functioning properly. Have no difficulty streaming the SiriusXM directly from the Sirius site through my computer. Thanks for any insight / help.

3 years ago

YTestContributor I

asked in Components and Architectural

Play 5 can not be found

The last update that came Through killed my system. My play 5 is not recognized even plugged in through Ethernet. Not only is this the most frustrating thing but clearly everybody is having this problem that has updated. not only that , the actual app has had HORRIBLE performance after the update. inalso feel taken advantage of because as soon as all this happen I received marketing material for the “upgrade” service from Sonos. If you guys need me to buy a new one for some reason just let me know but over a month dealing with this problem is unacceptable. anyone else get this fixed yet?

3 years ago

GCallyContributor I

asked in Components and Architectural

Xfinity XB7 Router Issues - Not letting Sonos Devices connect to Cloud

I just moved into a new house and received the newer Xfinity XB7 Router. I am having issues setting up my Sonos network. I have my Gen2 Play 5 wired directly to the router and the Sonos rep said they can not see the device in the cloud. Has anyone had same type of issues with XB7 Router?

3 years ago

Haiko1Contributor I

asked in Components and Architectural

Spotify

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

3 years ago

jimlambeContributor I

posted in Components and Architectural

After Ubuntu upgrade - No access to library

I have just upgraded from Ubuntu 19.10 to 20.04 on my server that contains all my music and SONOS was unable to find my samaba share. After almost a whole morning of trying to figure it out I checked out the release notes for 20.04 (which I should have done in the first place) only to find that the new version of samba used explicitly disables SMBv1. SONOS only supports SMBv1. After some more trawling of the net I found that adding the following line to the /etc/samba/smb.conf file, in the [global] section; server min protocol = NT1 and restarting samba with the following command; sudo systemctl restart smbd.service my server started talking SMBv1 and SONOS could connect. I hope this will save someone the time I wasted to fix the issue Jim!

3 years ago

Richard1975Contributor I

posted in Components and Architectural

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