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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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Stanley_4
Stanley_4
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Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4443 Topics

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apblivTrending Lyricist I
asked in Components and Architectural

buzzing noise from play 1

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

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3 years ago
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MadsStadumContributor I
posted in Components and Architectural

Ubiquiti UniFi Lite Access Point & Sonos problem

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

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Stanley_4
3 years ago
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nico-cmContributor I
asked in Components and Architectural

Lost delivery package - Not sure what to do

It’s my first time purchasing anything from Sonos and I thought it would be best to order directly from their website, but I failed to check what delivery courrier they use in Toronto, Canada. My package was set to arrive yesterday. However, upon email notification from Purolator that my package had been delivered to my door, I sent my roommate a text to retrieve it but nothing was there. I understand that this quarantine is a trying time on delivery drivers but the doorbell was not wrung nor was there a knock at the door (I live in a not-so-safe neighborhood in the city, so I have a feeling my package was stolen from my doorstep).   I think I need to file a claim with Purolator, but I also read on the Sonos website that I technically assume responsibility if a package was stolen/lost. If anyone has had previous experience with a Sonos package being stolen, what course of action do you typically take? and what should I do given my situation? I am  unable to just purchase another speake

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3 years ago
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Steve 58Contributor I
asked in Components and Architectural

Sonos app pages blank

When I open my Sonos app all my radio stations and browse info has disappeared. There is just a white screen. The setting info is still there. My phone is an apple 7 and I have being using the Play one successfully for a few years without any problems. I can control the Play 1 with my wife’ phone / Sonos app. I have deleted the app and replaced it with no joy. Any ideas?

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Rowena B.
3 years ago
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George1967Contributor I
posted in Components and Architectural

Sonos App Timing Out on Google Play Music Library Shuffle Mode Error 1001 and 1002

Hi whenever I try to shuffle my personal music library on Google Play Music the app displays the ‘busy’ spinning circle on the screen for approximately 10 or 15 seconds and then it times out with the error code 1002 (and occasionally 1001). I believe this is because I have over 10,000 songs in my collection on Google Play music. If you’re unfamiliar with GPM it allows you to upload your entire personal music collection to the cloud for free and play them any time you want from any device, so over the years I have amassed quite a big music library via this service. I suspect the problem is one of either two things or both. There may be a limit to the number of songs that can be added to the Sonos app playlist at any one time or/and the Sonos App will wait for a response for Google Music (and maybe other similar services) for only a given period of time and if it doesn’t receive a timely response, it will error out either with error 1002, or error 1001 and will assume there has been a ne

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3 years ago
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mark067029Contributor I
asked in Components and Architectural

Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

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3 years ago
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LPFlackoContributor I
asked in Components and Architectural

Playbar not recognizing TV remote for volume

Playbar stopped recognizing TV (Samsung Q7 QLED) remote volume signals. Was working fine for months. I tried reconfiguring TV remote in sonos app. The playbar sensor does not recognize the signal from the volume button BUT recognizes the signal when I push the power button ( I know it’s picking up the signal because of the ir light). It won’t recognize any other button besides the power button. ALSO I CAN configure a different remote without a problem (which makes me think it might be an issue with the remote and not the playbar ir sensor). I just find it so strange that the playbar can pick up the signal from the power button, but none of the other ~10 (especially considering how long it was working flawlessly)  Side note: I already changed the batteries on the remote. And my TV itself still recognizes all the remote buttons as normal.

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3 years ago
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MarteogLevyContributor I
asked in Components and Architectural

Sonos is skipping songs and we also are having difficulties getting the songs playing on all of the speakers at the same time

Hi,  We got 4 sonos player 1 speakers in the flat. Since December 2019 when using sonos the songs skip to the next song before finishing (this occours with Spotify, YouTube Music and Sound cloud through the sonos app). E.g. We can't search and play a spesific song without the song skip before being played through. If we liste to a channel or radio through sonos it normally works fine so it has something to do with the app and not interference. We also tried to play sonos directly from Spotify to the speakers without the app and it seem to work fine. In other words it is the app and not the wifi that is the problem.  I have Sony phone that I use and my girlfriend has an Iphone. We have used the same phones for a year now and the problem started in December.  We are also having trouble with getting all 4 speakers to play at the same time. Strangely, the speaker next to the wifi is the one with the most trouble and the one furter aways normally got connection. We have tried to re-install

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3 years ago
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TheRamblinManAvid Contributor III
asked in Components and Architectural

Help with these undefined items? Some Red?

Hello.  Folks here have been very helpful.  Thank you for that.  May I ask for some help? I recently added 4 new devices to my Sonos set-up.  They are noted here as Reagan’s Room, Classroom, and GarageA and Garage D.   Only these new devices seem to be coming back as Undefined and in white boxes.  I’ve tried to find whether this is normal or important (problem) and I’m confused.  Is this a problem? I have some devices by ethernet where I can and others relying on wireless.   The only issues I’ve had involve:   I had two drop-outs of audio last week for about 30 seconds. I’ve had issues where my Sonos controller on the iPhone (the one I use the most) is very slow to connect to the entire system and even play/pause seems to have glitches.  Had to re-start the app a few times.   Otherwise, I’ve tended to play just fine.  Some of my “orange” zones go back/forth between red/orange/green (connected by ethernet) but I haven’t worried to much about them as otherwise all seemed to work.   Thank

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3 years ago
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BIgdomContributor I
asked in Components and Architectural

Sonos Mac - stuck at Updating controller:Installing

Sonos (on my Mac desktop and my iPhone and iPad) have lost the connection to speaker and wants me to reconnect…   So, on my Mac (running 10.x), it wants me to update to 11.0, which I let it do. But it is stuck (for 3 hours now) on Updating controller: Installing - the progress bar shows 100% (see screenshot). I have tried Force Quit the app, and starting again and I have rebooted my system , but I get the exact same problem. Any ideas on how to solve this?

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Rowena B.
3 years ago
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ncc1515Contributor I
asked in Components and Architectural

Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

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3 years ago
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JimmzContributor I
asked in Components and Architectural

Sonos One keeps disconnecting

Hello all, I just bought a Sonos One for the kitchen and we have a Beam for the living room. The One is connected via Wifi, the Beam via ethernet cable. For some reason my Sonos Ons disconnects a few times a day and I need to reconnect it. Sometimes even create a room etc.  Some more information: In the kitchen we have a router and in the living room there is another one which acts as an access point. I am only using the 2.4ghz network. I have submitted a diagnostics report:1529903601. I hope someone can tell me what is wrong.  Thanks and kind regards, Jim

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Airgetlam
3 years ago
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Lindsey ilicContributor I
asked in Components and Architectural

audio actions in routines are currently not supported on this device

I have an echo Dot and Sonos one, I also have some smart home items. I'm creating routines in Alexa and get the prompt Sonos one "audio actions in routines are currently not supported on this device" although it them proceeds to complete the audio action… What do I need to do to keep the audio action but stop the stupid message !

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Smilja
3 years ago
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RupsriderContributor I
asked in Components and Architectural

Unable to add songs to queue in Spotify

My sonos app is not able to connect with spotify and it says “unable add songs to queue.” In addition, my speakers and amp keep getting disconnected (i.e. I don’t see them on my app.) I don’t want to keep unplugging and replugging in my amps.    Rupali

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3 years ago
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georgiairishmanContributor I
asked in Components and Architectural

Sonos System Not Found

My 1st Generation system worked fine for 9 years then suddenly couldn't find my system components. Boot-up of the controller suddenly took 20 minutes. I use my Mac desktop for the controller. I hardwired the Bridge direct to the computer and the S5 Speaker, and still couldn't find the system. I hardwired the Router direct to the computer and speaker, still couldn't find the system. Reset controller and can't find sysytem. Checked Network, Firewall, Password and still can't find system. I understand that Sonos no longer supports these legacy components, but all components seem to function properly, and Company CEO says system lock-out won't happen. Anybody have any ideas of what else to check for?

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Airgetlam
3 years ago
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IJNRenowned Enthusiast I
asked in Components and Architectural

Usage/Data weekly / YTD summaries no longer displaying

Strangely, my activity(usage)  weekly / YTD log showing hours used by speakers/ groupings seems to be no longer available.. perhaps it's and I've forgotten from which menu button to find it ... but I don't think so..

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Airgetlam
3 years ago
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AndrewnoobAvid Contributor I
asked in Components and Architectural

Sonos Play 5 Gen 2 disconnected and will not reconnect

I’ve got two play 5s in stereo and they have been working flawlessly for a month.   Now the right speaker disconnected and I cannot get it to reconnect whatever I do.   I’ve tried factory resetting, connecting to the router, everything.   The app gets as far as seeing there is a new speaker, when I press the button on the back, I hear the chime but then it says ‘error not connected’.   Every time.   Diagnostic 1423631518

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Rowena B.
3 years ago
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ascottsbromsgroveContributor I
asked in Components and Architectural

Sonos Keeps cutting out

We use our three Sonos systems in our restaurant and during shifts it keeps cutting out or failing to connect. We have tried resetting the Sonos and we still have the same issue, it has been going on for months and hasnt connexted smoothly in months. There are mutiple phones connect to the system as all the staff members have the app but only, one person yses the app at a time. Why does this issue keep happening and is there anyway to solve this issue? 

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3 years ago
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Bao leContributor I
asked in Components and Architectural

sub not working

I buy i sub and it work very good , 1 day ago i dont see the light in the sub and it not work ( it already plug in )

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3 years ago
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aksledneckContributor I
posted in Components and Architectural

Issues

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

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3 years ago
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RagskContributor I
asked in Components and Architectural

New Amp only operates on 5 Ghz frequency? Connections issues with my Subwoofer

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

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3 years ago
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User209308Contributor I
asked in Components and Architectural

SiriusXM connections fail with "the song is not encoded correctly"

I recently added my SiriusXM subscription to my Sonos configuration. When I try to listen to any SiriusXM channel, after attempting to connect, I receive the error message "the song is not encoded correctly". Sonos setup includes: Play:5 (original) - Ethernet Connect - Ethernet 2 x Play:5 (new model) in stereo pair - wireless 2 x Sonos One SL in stereo pair - wireless Sonos Amp - Ethernet Play:3 - wireless I *can* get SiriusXM channels to play reliably on the Sonos One SL pair but not on any other Sonos devices, neither the newer generation Play:5 and Amp nor the older products (original Play:5 or Connect - haven’t tested the Play:3). Ethernet connections are Gb, Internet is Comcast with 170 Mbps down, 12 Mbps up. No problems with other services (local music library, TuneIn, & Amazon Music) Can you please help me get SiriusXM working? Thanks  

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3 years ago
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ohempelContributor I
asked in Components and Architectural

Tidal won't connect to Sonos speaker.

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

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3 years ago
Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural

Dead Sonos Play5 Gen 1

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

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3 years ago
MadMonk1
MadMonk1Contributor I
asked in Components and Architectural

Power cord doesn't fit in the speaker

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal? Obviously, setup is halted. Thakns

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3 years ago
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