Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,422 Topics
  • 25,294 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4422 Topics

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mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

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Stanley_4
2 days ago
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blairduncan1Contributor I
posted in Components and Architectural

TV Speakers Active - Connection Loss

I am having some connection issues with my Beam.It was working fine whilst watching SkyQ on my  Phillips Ambilight TV, I then switched to my Zidoo android box with no issues but on changing sources back to SkyQ again the Beam seems to be disconnected and “TV Speakers Active” notification.I have remedied this by power cycling but there must be a better way to adjust settings somewhere save me having to power cycle every time to get the connection setup again? 

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G
3 years ago
titirev
titirevContributor I
asked in Components and Architectural

aplication

l’application ne ouvre pas si je suis pas chez nous comment faire pour ouvrir si je suis ailleur pas de wifi j’ai de l’internet sur mon téléphone

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Ken_Griffiths
1 year ago
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nschaeContributor I
asked in Components and Architectural

Sonos AMP, can i stream to other room ?

 Hi. I made the Arc system with Sub and Era 300, connected by HDMI ARC from TV A. If I add a AMP(or PORT) for TV B connected by HDMI ARC also,the AMP can stream the sound to Arc system that was already connected by TV A??(if the TV A is turned off) or do i need to make a new speakers group only for TV B? Thanks.

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Airgetlam
2 months ago
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camillo777Headliner I
asked in Components and Architectural

cannot ungroup, not available retry later

Diagnostic Id: 1640281761  

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G
2 years ago
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DavePDXContributor I
asked in Components and Architectural

music libaries on iphone and imac

I have a large music library on my iMac and playlist on my iPhone.  How can I set the library in my iMac to a shuffle from my iPhone?

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G
2 months ago
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Ian BryceContributor I
asked in Components and Architectural

play 1

Hey guys a quick question? I powered up my Play 1 the other day and I heard a pop and crackling coming from inside. Now I can't even get the light to come on I have tried other power cords as I have another two onboard. Is it goosed or is it possible to get them fixed?

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Airgetlam
2 years ago
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jbuhlTrending Lyricist I
posted in Components and Architectural

Wyred4Sound upgrade

For posterity and FYI.  About 5 years ago I did a Wyred4sound upgrade on a ZP90.  One of the concerns from posters was impacts on reliability.  5 years later that ZP 90 is still in service, now as a ROON endpoint.  Wyred4Sound does upgrades on Zone Players and Ports. 

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J
1 year ago
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MailBoxContributor I
posted in Components and Architectural

Issues connecting to online radio services with Wired Sonos Play-5

I’ve got a play 5 that has recently been exhibiting problems connecting to Tunein or Sonos Radio. I have a both a bridge and a boost and after reading the forum here, thought I would start my troubleshooting by taking wireless out of the equation and so I plugged the Play5 directly into the switch and powered the Boost and Bridge off.  I can get to the Play5 with the Desktop or Mobile apps, and can make station selections, but can not get them to play; I get a “connecting” message and then the app gives up. I can play Tunein on my local desktop in a browser with no issues, so that doesn’t seem to be the issue. Also I can adjust the volume controls on top of the Play5 and that is immediately reflected on the volume slider in the app, so the Play5 is communicating with the app. Suggestions? Also, I tried to follow the instructions to remove a Sonos Bridge, but there is no “Bridge Removal” in the Tools section per the instructions. (https://support.sonos.com/s/article/3458?language=en_US#

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M
2 years ago
A
AliInPhxContributor I
asked in Components and Architectural

In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

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Airgetlam
4 days ago
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Tom10Contributor I
asked in Components and Architectural

Connecting ZoneBridge to T-Mobile home internet

I have a ZoneBridge and a ZonePlayer120 hardwired to Sonos speakers. I want to resume using this hardware but I switched my internet to T-Mobile satellite router. I have solid internet coverage throughout my house, and have both a 5G and 2.4G bands. How do I activate the system?

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Stanley_4
3 months ago
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pepidokiContributor I
asked in Components and Architectural

random music

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic.

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controlav
2 years ago
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OllyB100Contributor I
posted in Components and Architectural

“Play Next” command error

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track. 

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Corry P
2 years ago
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ConContributor I
asked in Components and Architectural

connecting sonos to yamaha Srt 1000

Hi there, I would like to stream music through my Yamaha Srt1000 TV sound bar. I'm using a sonos play 1 and play 3. I considered buying a sonos connect gen1/gen2 to make that connection, but I'm not sure. Any advice would be appreciated. Thank you.

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C
3 months ago
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LugsContributor I
asked in Components and Architectural

Play 1 stops intermittently

I have songs throughout the house, my daughters have a play 1 in each of there rooms. 1 works fine but the other which is closer to the router stops intermittently.Anyone any ideas please.Alan

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Airgetlam
2 years ago
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TingleContributor I
asked in Components and Architectural

Alarm Failed - No Chime Either

Hello,  This morning my sonos alarm failed to turn on. In addition, the sonos chime didn't come on either.  The alarm is setup and enabled still. It's set to use a Spotify playlist.  I've submitted a diagnostic (number 301278432). Could a kind support representative please take a look and see what the issue is?  Many thanks 

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Annazel S
3 years ago
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justinBContributor II
posted in Components and Architectural

Not playing and then playing random song

Hello,I have a four Sonos system - move, 2 one, and a sound bar. We have the wireless bridge hardwired to the router.  when I play a song, it’s telling me that the song can’t be added to the playlist (even though the song plays for a few seconds) and then that song stops and a random song starts to play everywhere.  not sure what’s going on, but I ran a diagnostic: 658950129Any Ideas? thanks!

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Airgetlam
3 years ago
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KoolinContributor I
asked in Components and Architectural

Timer messages follow the local time on my phone when travelling

When I travel the alarms on my Sonos system seem to track the local time on my phone. Does anybody else experience this? Nobody in the house so difficult to actually check what is happening at home.As I have a complete sequence of alarms to help maintain a lived in scénario in the house this could result in some crazy actions.   

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ratty
1 year ago
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madsenoTrending Lyricist I
posted in Components and Architectural

Track sorted alphabetically by number...

It seems that songs are shown by track number - however, song 10 is sorted before song 1…Is the track number sorting not done numerically?? 

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buzz
3 years ago
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attacama40Headliner I
posted in Components and Architectural

Track Play Just Stops?

Evening all. Have a largish Sonos system of long standing ….. all wired & all driving in ceiling B&W’s except one Port connected to a Pioneer VSA-AX10ai.The last few weeks tracks have just stopped playing ….  randomly and for no obvious reason I can fathom. It’s not room specific. It does not appear to be service specific.Tracks come from NAS, Amazon, Spotify and the last week or so, Tidal Hifi. Although have not used NAS last few weeks so consider that a red herring.System is up to date on S2. Although (and could be rough coincidence) I have only seen the track stop since going full S2. That maybe unfair logic as that was approximately 3 months back and I have no precise analysis to link the two events.I added a Roam a week back but the track stop was occurring before then.More than a little confused. As I say system is a long standing one and faultless in the main. Appreciate any suggestions.

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buzz
2 years ago
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JC SandovalContributor I
asked in Components and Architectural

A las 11 pm se acaba la fiesta

Hola a todos, les expongo mi caso para saber si a alguien le ha pasado, me reporta uno de mis clientes que 2 zonas donde tiene sonos AMP, todos los días a las 11 pm se baja el volumen y ya no lo pueden subir, como si se activara una función de restricción de volumen. ¿A alguien le ha pasado? Translate using Google Translate added by Moderator:Hello everyone, I present my case to find out if this has happened to someone, one of my clients reports that 2 areas where they have sonos AMP, every day at 11 pm the volume is lowered and they can no longer turn it up, like if a volume restriction feature is activated. Has this happened to anyone?

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Sotiris C.
10 months ago
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George1144Contributor I
posted in Components and Architectural

wifi issue

Unable to contact to my Sonos play-5 system 

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G
3 years ago
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TLacasseContributor I
posted in Components and Architectural

Sound control in Spotify

Hello, when I use the spotify application to listen to music from my iphone, I try to turn the volume up or down but it doesn't work .. I see the green volume bar go up and down but the sound always stays at the same intensity ... I am not the only one with this problem, a friend also has the same problem! someone to solve this problem? thank you so much! I use the Sonos Play 1 ...

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Ken_Griffiths
3 years ago
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adpv2000Contributor I
posted in Components and Architectural

Device drop outs

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

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A
2 years ago
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soundsol42Contributor I
asked in Components and Architectural

Playlist/Alarm continue after power cycle

I have a Port and have a playlist/alarm scheduled to be playing continually and it seems that after a power cycle the unit will stop playing. Is this normal operation or is there a workaround? thanks

1
Airgetlam
18 days ago
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