I have a Port and have a playlist/alarm scheduled to be playing continually and it seems that after a power cycle the unit will stop playing. Is this normal operation or is there a workaround?
thanks
Answered
Playlist/Alarm continue after power cycle
Best answer by Airgetlam
The alarm should continue to function, surviving a power cycle. It shouldn’t survive a factory reset, as the data is stored on the speaker itself, and not in the controller application. I would recommend that you submit two system diagnostics, one with the alarm set/working, and then another after ‘erasing’ the alarm by a power cycle, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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The alarm should continue to function, surviving a power cycle. It shouldn’t survive a factory reset, as the data is stored on the speaker itself, and not in the controller application. I would recommend that you submit two system diagnostics, one with the alarm set/working, and then another after ‘erasing’ the alarm by a power cycle, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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