Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,494 Topics
  • 25,582 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9

4494 Topics

S
SonosAceContributor I
asked in Components and Architectural

Website Product Review - Something Went Wrong

In response to email requesting product review of Move, I tried to create the product review on the Sonos website; however, it keeps saying something when wrong, and said something about browser ad blocker.  I tried four different browsers, disabled add blocking on all, and always get the same response.  I then tried on iPhone and that too had same message.  I then logged into my data center (I develop commercial software applications) and used the browser from that server and that too had the same message.  It looks to me like the product review page is broken.

1
Rowena B.
3 years ago
F
fideladio_1Contributor I
asked in Components and Architectural

Sonos:One Gen 2 wont update error 1014.

Hello there, I just got a Sonos One Gen 2 and it needs to update, I proceed to do the update but it does not gets installed. The error it shows is error 1014.Ive tried the troubleshoot to try and fix the issue but with no success.Can anyone please shed some light on this issue?

10
Mark P
3 years ago
L
Lee JefferiesAvid Contributor I
asked in Components and Architectural

An artwork question that's different to the norm..

Issue l am having involves a single album artwork. All other artwork for the +3000 albums are fine. The issue is that for this single album the artwork doesn’t appear on the Ipad app. I have added the .jpg within the folder and correctly named it ‘folder’. It is within the parameters of resolution size. I have replaced the artwork with an entirely different .jpg and still doesn’t appear. I have also removed the album folder from the iTunes library, deleted it from iTunes and then updated the Sonos music index. Once that has updated l have added album to iTunes again, updated Sonos but still doesn’t appear. There is nothing particularly unusual about album other than a single track lasting over 15 minutes but l have other albums like that and the artwork appears with no issue.Ideas anyone? Thanks

4
J
3 years ago
L
lizbelt15Contributor I
asked in Components and Architectural

Why does my spotify music stop playing after each song when in SHUFFLE mode?

Since I started using the new app, when I open Spotify to play a playlist on shuffle, it randomly either starts repeating the same song or it stops playing all together after the first song

2
Airgetlam
3 years ago
M
mskiki1Contributor I
asked in Components and Architectural

Amazon Music divorced both my Sonos speakers without my approval. 😞

All of a sudden Amazon Music will not play on either of my Sonos speakers.  I have tried to reauthorize and I get an error code.   I deleted app and reinstalled.  nothing has worked.  And, when I try to send a diagnostic it keeps saying it can’t send at this time.  Help!

4
Airgetlam
3 years ago
D
DKNashContributor I
asked in Components and Architectural

Sonos:AMP temperature hitting 140 degrees!?!?

I just opened my cabinet and my Sonos AMP’s are HOT… I mean REALLY hot. I just measured with a meat thermometer and the middle unit on a 3 stack of Amp’s was over 140 degrees.It seems crazy hot for electronics and a long-term fire risk. I moved the Amp’s to three stacks of two each to eliminate a middle unit, but is there something else I should be doing?? 

3
D
3 years ago
P
PrikaContributor I
asked in Components and Architectural

no wifi connection on sonos one after update to 12.1 yesyerday.

Hello Sonos community,i lost wifi connection on my Sonos one speakers after update to Sonos 12.1 yesterday. I have tried everything connecting them. my Sonos beam is not affected. any ideas ?of course I hab tried resetting , router off and on, etc. Even restarting app and one speaker. they just don’t want to connect any more 

2
P
3 years ago
C
CalbrownContributor I
asked in Components and Architectural

Sonos ramdomly plays music/radio.

Hi.New to the community. A few nights ago sonos woke me up in the middle of the night as it started to randomly play one of my spotify playlists. I googled the issue and found a few messages on this message board but didn't seem to find an answer or how I can stop it happening. I don't currently use alexa and it shouldn't be activated.I read that I should submit a diagnostic report immediately after it happens again. Well it's just happened, this time playing the radio which was the last thing sonos was playing, and the number is 1860789045.Any advice or help understanding why this is happening is much appreciated.

3
controlav
3 years ago
D
damiencmillsContributor I
asked in Components and Architectural

12.1 update wiped all products and preferences wont connect to WiFi and wont submit diagnostics

Help, as above.

7
P
3 years ago
M
Mark maguireContributor I
asked in Components and Architectural

Tidal song coded incorrectly

Every time I try to stream from tidal weather it be from the tidal app or from the sonos it says that the song is encoded incorrectly, no matter the song or audio resolution I submitted a diagnostic 223306334.  Anyone else have this issue

3
J
3 years ago
R
Roger PollockContributor I
asked in Components and Architectural

Sound dropping over network.

I have 10 Sonos speakers in my home.  2 x Play 3, 6 x Play 1 (1st gen) and 2 x Play 1 (2nd gen).They constantly drop out using music streaming services...particularly Spotify and Apple Music and less so with Pandora.  I have excellent internet connection, boosts etc etc and have spent hours on the phone with Sonos Tech but am still none the wiser as to why the problem is happening.So..does anyone know someone in the Los Angeles area who is an expert in Sonos and other smart speaker systems cause this has been going on for ages and is driving me nuts!! Thx Sonos Community. 

5
Simon B
3 years ago
H
Herr SupremusContributor I
asked in Components and Architectural

Trouble playing from all music sources

For the past 2 or 3 months I've had increasing difficulties with my Sonos system. My music share on my Windows 10 computer, which had worked reliably for years, is no longer working with Sonos (“can’t browse” error.) I have trouble playing music from my mobile device (“the connection was lost”,) which was not an issue before. When I try to add music from Google Play Music or Spotify, I get error 402 messages and have to try 3-5 times to get the music actually loaded to my queue.The firewall is configured properly on my Windows 10 computer and nothing has changed with my mobile device or home network.

9
Annazel S
3 years ago
R
rhian.kerryContributor I
asked in Components and Architectural

sonos not playing any other countries radio stations.

Hi all, Can anyone help. Recently we haven't been able to get any other countries radio stations to play through the tune in app or also through the Sonos radio app.  I can only get it to play UK stations which is really annoying as we love to listen to quite a few Dutch and Belgium radio stations as my husband used to live in Holland and likes to keep his Dutch up. Anyone else having this issue and did you manage to solve it?  

4
R
3 years ago
U
User137002Contributor I
asked in Components and Architectural

Apple Music Bugs - List of Radio shows too short

When trying to find a radio show on Apple Music, the list of shows returned is too short, so it is not possible to find all shows.

3
controlav
3 years ago
M
mabittinContributor II
asked in Components and Architectural

red light on Move

I have a flashing red battery light on my Move even though it stil has about 65% of the battery remaining - any ideas what the problem is?

7
Paul A
3 years ago
R
robertjosephdalyContributor I
asked in Components and Architectural

Sonos Move flashing red / fault battery light and battery never moving beyond 0%.

I have had my move for over six months and today for the first time attempted to use it while out of its cradle. I was shocked to find it at zero percent. Hours later, and with the app showing it is charging but still at 0%, I also noted the flashing red lights. I have sent in diagnostics and read all the other topics related to this. It is a weekend evening so I won’t be able to call until daytime tomorrow. What to do?  Diagnostic confirmation number is 1770445785

10
B
3 years ago
D
dementedbuddhaTrending Lyricist I
asked in Components and Architectural

Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

54
D
3 years ago
R
runemastrupContributor I
asked in Components and Architectural

No Tidal on Sonos apps this morning.

Hi allThis morning my Sonos apps cannot find Tidal content. Both on IOS og Android. Both in my setup and at my friends setup at her place.I can stream from Tidal, when I select “Senest afspillet” (latest playlists). I can also make sonos play tidal content from Tidal app. Whats wrong?I’m running S1Best regardsRune    

6
Simon B
3 years ago
J
Joe321312Contributor I
asked in Components and Architectural

Connect blowing woofers with thumping.

So, using Connect for a while works great.  Then occasional thumping started coming through my amp, and blew the woofers on my beloved Definitive Tech speakers.   Isolated the problem, with new components, and it’s definitely the Connect causing the thumping - after it’s on for an hour or so, rhythmic loud thumping every 30 seconds or so. Running Sonos2, Spotify, all wireless, up to newish iMac / Samsung S10, running through a PrimaLuna tube amp.

4
J
3 years ago
E
eivlunContributor I
asked in Components and Architectural

IOS14 update & S2 and Apple music

After upgrade I am not able to play Apple music neither on ipad or iphone...I get two errors; 1. An error occured  when adding song to que (1002) and 2. Could not play `songname` - connection to Apple music was lost. I deleted the apple account and readded, same problem. Any ideas?

8
G
3 years ago
R
rbrownCollaborator II
asked in Components and Architectural

Intermittent distortion.

Diagnostic : 1462913809Randomly I get a sound like radio with no signal, white noise, loud for a second or so, happens with YouTube Music and Amazon Music, so I don’t think it’s service related.I saw something about possible wifi issues, but that seems to be the blame for everything, surely it should be buffering, and this has only started happening recently.

7
Simon B
3 years ago
B
Bakedie1Contributor I
asked in Components and Architectural

speaker not connected.

Hi,My system used to be fine using the old app but since upgrading to Sonos 2 it can't find the speakers on the WiFi. Very frustrating. I have 2 Sonos One and a Beam.I have unplugged the speakers and turned them back on. Nothing is working.ThanksBen 

4
C
3 years ago
A
AlephOneContributor I
asked in Components and Architectural

Sonos Move not working correctly.

My Sonos move displays in the app but does not display battery charge and won't enable status lights or touch controls. I've tried full turn of but still won't display correctly.  

7
Paul A
3 years ago
I
integral-aleeContributor III
asked in Components and Architectural

How do I make Sonos index my Podcasts under OSX Catalina?

I’ve been having a problem with Sonos not being able to index my podcasts since I upgraded my OSX to Catalina.  (I’m currently running 10.15.6.)  I’m getting the error message “Sonos was unable to add the music folder.”  Under Catalina, Apple introduced the new Podcasts app and changed the location where podcast files are stored.  On my iMac, podcasts are now stored at “/Users/me/Library/Group Containers/243LU875E5.groups.com.apple.podcasts/Library/Cache”.  When I try to add that folder to the Sonos Music Library, I get the error.  My music is still being indexed just fine as far as I can tell.  My firewall is turned on and allows the “Sonos S1 Controller.app” incoming connections.  Has anyone else had this problem?  Can you tell me how to fix it?  

5
Krishma M
3 years ago
S
sonoswesContributor I
posted in Components and Architectural

Netgear Orbi and the missing speakers on iOS app

Posting this in case it can help someone else with a similar situation.Background: 8 Sonos components in the house. A mix of legacy Connect, Connect:AMP, a newer model Connect:AMP, several Sonos Play:1 and Sonos One’s. All on Sonos S1, all on WM:1 (House Wifi) network.Netgear Orbi RBR50 router and two RBS50 satellites 2.4GHz Channel 1.Everything was working GREAT for YEARS.Then, I added a 9th speaker, a Sonos Move. This is where it starts getting weird.Speakers start dropping off the iPhone app. My son’s iPhone app… we are looking at them side-by-side… some are on my phone, some are on his phone, some are on both, some are on neither. Sometimes they would pop back on mine and then pop off again later.I figured it was just a software update issue. 2 weeks went by and it didn't magically fix itself.Did adding the Sonos Move cause this? I still can’t way for sure if it was coincidence or not. Anyhow… the really weird part… ALL of the speakers are still showing on my wired Windows 10 PC So

7
E
3 years ago
Terms & ConditionsCookie settings