Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,584 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4495 Topics

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Mheath77Contributor I
asked in Components and Architectural

sound problem

Something has changed recently, I can still play music on my So is surround system off the internet, but can no longer connect to the tv, no ability to adjust sound with tv at all, it’s like it is not connected. I have a red output signal on my optical audio cable. It was working fine very recently

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G
2 years ago
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stefandallaContributor I
asked in Components and Architectural

Audio dropping out when Sony TV is off, but using Soundbar for music

I bought a Sony Bravia X90J today and configured it with my Soundbar + Sub, which was relatively easy. It works fantastic whilst the TV is on and the audio quality is great. The Soundbar connects to my Bravia via an optical cable.I also have a Play 1 in another room, so I often have the TV off and I will stream spotify through both Zones. Whenever the TV is off and I do so, the Soundbar+Sub zone audio intermittently drops out and I can’t figure out why.Software on all of the hardware items is up to date and I am certain the issue is to do with the optical cable as whenever I’ve taken it out and continued to stream music, it works. The issue also doesn’t happen whenever the TV is ON and I stream music through both zones, so it’s as if the TV is signalling something to the the Soundbar+Sub which interrupts the audio for a moment (as the other Zone continues playing the music whilst this happens).

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Xander P
2 years ago
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haverer2Avid Contributor I
asked in Components and Architectural

patchy connection

If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts? 

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Ken_Griffiths
2 years ago
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Pontus_2Contributor I
asked in Components and Architectural

Trueplay tuning not saving

For some reason the Trueplay tuning for one of my Sonos speaker groups disappeared (2 Play 5 and 1 Sub as a stereo speaker setup). The app prompts me to setup Trueplay for this room, but after successfully going through all the steps, the Trueplay tuning is not saved.I’ve tried multiple times, as well as restarting all network equipment and Sonos speakers, but with the same result.Is anyone experiencing any similar issues?If anyone from Sonos sees this, here is the diagnostics number:Your confirmation number is: 740462179 Pontus Sjöberg.

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Ken_Griffiths
2 years ago
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TheNockContributor I
asked in Components and Architectural

can you use Play 3 as frount surrounds?

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

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106rallye
2 years ago
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cjbutterworthAvid Contributor I
posted in Components and Architectural

Sonos Radio pausing mid song

Hey,Sonos Radio frequently pauses mid-song before resuming. Stops for about 2 seconds.Diagnostic report: 1071618161

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UKMedia
2 years ago
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DJSDContributor I
asked in Components and Architectural

Sonos Amp and Chromcast or Airplay

I have multiple zones of speakers with my Sonos Amps, and would like to use my outdoor rooftop speakers (powered by Sonos Amp) for audio output when I’m watching a moving on my outdoor projector. I currently use Chromecast to play content on my projector but there isn’t a way to play video on the projector and get audio to push to Sonos. Is what I’m trying to achieve possible? Would it be better to get a Apple TV to connect to the projector?Current state I have to connect a portable speaker via 3.5mm to the projector but would be a much better experience with my outdoor speakers. Alternatively I think I could purchase a Sonos 5 and connect that to the projector via 3.5 to act as a “center” speaker and bridge to the Sonos Amp. But honestly that’s overkill and wouldn’t use the Five for anything but one off movies on the rooftop. Appreciate the help. 

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James L.
2 years ago
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GroomContributor I
asked in Components and Architectural

Using Sonos MOVE via Bluetooth Sony Bravia XR A80J

I have successfully paired a Sony Bravia XR A80J television to a Sonos MOVE device via Bluetooth.  The settings indicate that the A2DP Bluetooth profile is being used.  However, I am unable to hear sound from the MOVE when playing a video.I was able to hear sound from a Jabra wireless (Bluetooth) when connected to the Sony Bravia tvunder the same conditions.Any recommendations on any advanced settings that I should try in order to resolve this audio issue?

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James L.
2 years ago
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NutsackjonnyContributor I
posted in Components and Architectural

sonos One and Galaxy S9

Hi all,I bought two Sonos Ones last week. Spotify works ok, but I can't listen to anything else through the system. I've trawled the web as much as I can stomach but no luck.Any suggestions to help me please? Jonny

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G
2 years ago
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yasyasyasyasContributor I
asked in Components and Architectural

Lost the old system, cannot create new system eitther after wifi issue

 Cannot conncte to Sonos after hours of troubleshooting attempt. Any one had the same issue before? The system worked fine for years.There was an issue for the connected Wifi some point and no devices could connect to it as SSID dissapeared form the list of SSIDs.During the time of Wifi dissapearance, the Sonos devices worked on another Wifi NW.After rebooting NW devices the dissapeared NW came back. Tried to have Sonos back to the old Wifi NW. ‘Fix it’ ended with ‘Cannot connect to Sonos’ message. S2 app was reset and Sonos devices all rebooted but it did not change anything. Used App is Sonos S2, Sonos one SL x5 installed.  Cisco router → Cisco Switch →  AP →  3 SSIDs                                                             →  Sonos Boost 

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James L.
2 years ago
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DumasContributor I
asked in Components and Architectural

connection a distance

POUR VOTRE INFORMATION INCIDENT RÉCURENT ET TRÈS ÉTONNANT ET QUI PEUT ÊTRE TRÈS GÊNANTJ’étais a Bruxelles dans l’appartement d’un ami qui lui aussi est équipe d’un système sonos, j’ai voulu prendre la main sur son système avec mon application pour mettre ma musique spotify et j’ai DÉMARRÉ LE SYSTÈME SONOS que j’ai en France sur l’ile de ré??????C’est le deuxième fois que cela se produit sur les 4 derniers mois. (je n’ai essaye que 2 fois et je ne recommence plus)CdltDidier DumasFOR YOUR RECURRING AND VERY AMAZING INCIDENT INFORMATION AND WHICH CAN BE VERY INCREASINGI was in Brussels in the apartment of a friend who also has a sonos system, I wanted to take control of his system with my application to put my spotify music and I STARTED THE SONOS SYSTEM that I have in France on the island of Ré ??????This is the second time this has happened in the past 4 months. (I only tried 2 times and I don't do it again)CdltDidier Dumas

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Ken_Griffiths
2 years ago
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Andrea FeliciContributor I
asked in Components and Architectural

Group not working

I unplegged the speakers for the holiday, when I came back the group is not working anymore. They all work on their own, if I group them it works only the latest one was playing. 

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Corry P
2 years ago
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Tim_woodContributor I
asked in Components and Architectural

Sonos Play 1 // Netgear Orbi - Can’t connect.

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim 

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T
2 years ago
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Sparky101Contributor I
asked in Components and Architectural

ios 14.7.1 app failing

Hi, my Sonos app has stopped working on an iPhone X. Currently running iOS 14.7.1. App opens with brown screen, holds for 15 secs and then disappears.any suggestions? It was fine two days ago !cheersAndy

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Airgetlam
2 years ago
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CuzzaContributor I
asked in Components and Architectural

No selections are available

I know this topic has been brought up in the past  but I see no conclusion.When will I be able to use my free youtube music account?  Currently I only see No selections are available each time I use my Sonos app with my service.Everything works fine when I use the native youtube music app

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Ken_Griffiths
2 years ago
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JohnnyRiojaContributor I
asked in Components and Architectural

Hacked Sonos account. Need to reset email

Hi, I have a number of Sonos products at various rental properties. At one property the Gen 1 Play 5 seems to have been hacked and the email changed to someone who stayed there. How on earth do I reset it without the password for this account?

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Ken_Griffiths
2 years ago
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SultanaRanaContributor I
posted in Components and Architectural

Alarm failed to sound at all

This morning my wake up alarm failed to sound at all. I have it set to a station on IHeart Radio, have for years. Also my entire system is gen 1. I think it’s because I was listening to a YouTube playlist the previous day, I had paused play via my android and then forgot about it. When I awoke 30 minutes late (!), I grabbed my phone and saw that the playlist from yesterday was still displayed. I need my alarms to go off reliably, every time! Is there a setting or quick fix so this never happens again?Many thanks. 

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G
2 years ago
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FredWaltmanContributor I
posted in Components and Architectural

Another AirPlay/Mac issue

I have two One/One SL pairs (each a stereo pair), one in my office and once in the TV room.From my iMac (running Big Sur) I can airplay to the TV Room pair but I cannot pair to the office pair.I’ve gone thru most of the troubleshooting steps I’ve seen here -- rebooting router, computer, speakers. Both pairs have one speaker with ethernet and the other with WiF. As far as I can tell they are set up the same -- I didn’t do anything fancy when I set them up. My next step is to swap the speakers (i.e Office → TV Room, TV Room → Office) but that is going to be a bit work so I thought I’d ask here first.

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F
2 years ago
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A-DawgContributor I
asked in Components and Architectural

AMP - Sound drops

I just added a new AMP to drive two pairs of ceiling speakers. Speakers work after initial setup (first use) of AMP but don’t work afterwards. Any ideas?

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T
2 years ago
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blindhorseContributor III
asked in Components and Architectural

unable to connect

Hi I,ve had sonos for years always had the usual problems, buffering etc. I thoght I had sorted this with a Boost which worked great for a few months, but now every time I go to put it on I have connect again to wifi, always the same message, sonos not detected on your wifi. I do all the usual stuff reset app works fine then I leave for work come back try to put it on same message again sonos not found on you wifi. Any ideas. Thanks 

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UKMedia
2 years ago
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BMac1122Contributor I
posted in Components and Architectural

Expeirencing static (white noise) NEW

Apple TV and Apple Music - possibly NetflixListening to Apple Music in Atmos mostly and all is great for about 20 min. Then the audio will suddenly mute. No sound from speakers. Pause and play will not work and either skip forward to next sound or exit out of music a step to 2 and restart. The above has been the case for weeks. Until I returned back home after a week without any use. Now same kind of thing is happening but instead of muted or dropped audio I hear static tones and white noise. The static audio is random sounding not necessarily to the same beats as the song. Seems like the static sounds replaces the muted issue as mentioned. No updates as I know of no changes to content and usage.

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Corry P
2 years ago
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also disappointedContributor I
asked in Components and Architectural

My Ikea SYMFONISK won’t connect (both wireless and with ethernet)

This issue has been previously posted BUT the “solution” did not work for me. Ever since I upgraded my modem/router to a Netgear ‎CAX30-100NAS and the speaker will only connect briefly (if at all) to my iPhone. I have removed and reconnected my network (the 2.4 and 5 ghz) numerous times. I have tried all of the internet and Sonos and IKEA’s suggestions and “solutions” but nothing works. I am about to recycle this speaker. SONOS employee, what is my real solution? Don’t tell me to do what was listed here because it didn’t work:  

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Airgetlam
2 years ago
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SM-ONEContributor I
asked in Components and Architectural

Sonos will only work if Macbook and Sonos are on same Wi-Fi network

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?

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Ken_Griffiths
2 years ago
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alanpmcleanContributor I
asked in Components and Architectural

sonos connect

My sinus connect will not switch in. It is not power as I have connected the power lead to another connect box and that works fine. no white light on connect boxthis is the second connect box that has given me trouble. many suggestions on cause/ solution. I have tried the reboot etc per the sinus help guidesthanksalan

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Airgetlam
2 years ago
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steviezContributor I
asked in Components and Architectural

Unable to start radio station (Spotify)

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.  

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Corry P
2 years ago
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