Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,474 Topics
  • 25,506 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9

4474 Topics

K
KaiowazContributor I
posted in Components and Architectural

Sonos app login

Hi, why Sonos app want login when I'm logged in? After re-login is situation same… (No action after click)  

1
Ken_Griffiths
2 years ago
H
holsenAvid Contributor I
posted in Components and Architectural

Fixed Library Dropouts - Dropped The Boost

TLDR: Boost was the problem.I've got a 6 component + boost Sonos System operating in 3200 SQ ft  over 3 floors.  For years, whe streaming TuneIn or any other service the system has performed flawlessly whether playing in a single zone or grouping all rooms together  BUT when playing my library on a Nas wired to my router I got constant stuttering, drop outs and track skips to the point that I just gave up on playing my own Library (5000 CDs ripped flac).I've also got a 4 Node Mesh Network so this morning I just had the thought that there must be enough bandwidth in my network to support the Sonos and the Boost with Sonos Net might be the problem.   Long story short, I went into Sonos settings, enabled my wifi network, then disconnected the boost…..I've listened to 3 whole albums perfectly synced across all rooms without a single stutter or drop. SonosNet isn't always the best solution.  I had myself convinced that having Sonos run on its own dedicated network would provide the best per

1
James L.
2 years ago
B
BilltrContributor I
posted in Components and Architectural

when your Sonos Move won’t connect to anything

We like to travel, while traveling in our RV our dash radio stopped working, no problem just connected my phone to the Sonos Move, and we had music all the way to our destination.  Once we got there however, it stopped working, would not pair via WiFi, or Bluetooth to any device.  Called support, spent an hour on the phone and they could not do anything to help, told me I HAD TO BE CONNECTED TO A WIRED PASSWORD PROTECTED WIFI IN ORDER FOR MY DEVICES TO FIND IT, Really? And FYI if you don’t have a WiFi connection you also don’t have a blue tooth connection! Then how come it worked for 10 hours while we were driving? Came across this answer which I have attached for your reading pleasure, and because guess what in less then 10 minutes everything was working again on a private password protected hotspot!!!!!! So if you have an issue, try this first!!!!! Trust me I was screwing with it for two weeks until I came across this!Best answer by cycod3rI have this same issue. So far, not a good p

1
AjTrek1
2 years ago
B
BadgercopEnthusiast I
posted in Components and Architectural

Original Sonos One will not appear in Sonos app anymore

UPDATE: Issue now resolved, I think. After hours of trying suddenly the ‘continue setting up your Sonos One’ option appeared in the app. I was then able to assign a room and it’s there working in the app now. Odd the continue setting up thing didn’t appear in the app before, but it’s working now.  Hi. I have an original Sonos One which for some reason has dropped out of the Sonos S2 app. My G1 Beam still working fine. I have tried the ‘find missing…’ option, and that didn’t work. I have completed a factory reset and gone through the process to add to my system. This took as very long time but appeared to work fine with no error messages. At the last stage of connecting to my wireless network it said it was successful, yet it’s still not there in the app/system with my Beam (I checked my router and it is connected ok, and my iPhone detects it as an available Airplay speaker). I have tried everything on the support pages. I have a good Asus mesh system with 60 devices connected and are b

1
James L.
2 years ago
S
saimikeContributor I
posted in Components and Architectural

sonos amp

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

1
AjTrek1
2 years ago
sonos_buron
sonos_buronContributor I
asked in Components and Architectural

"Play next" Spotify song gets skipped

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

1
James L.
2 years ago
W
Wlstewart68Contributor I
posted in Components and Architectural

Speaker drops from system

After sporadically having one of my speakers drop from the system after starting a stream I noticed that I had left the personal hotspot on my phone turned on. I suspect that was interfering with the speaker Wi-Fi connection. Turned it off and all was good. 

1
James L.
2 years ago
C
conorEnthusiast I
asked in Components and Architectural

Errors listening to Sonos persist (skipped songs, songs cutting off)

I’ve posted about this before, but have since taken the steps recommended to correct the problem and they persist.Basically, I’ve been receiving constant “connection to spotify was lost” and “Song is not encoded correctly” errors. I am using a Boost that is hardwired to the router (I replaced the ethernet cable upon someone suggesting this.) I have a Play:1, Play:3 and Sonos:One.Suspecting that it also might be my router equipment, I replaced it yesterday, but the errors are just as common this morning, so that wasn’t the problem. Any tips you can provide would be very appreciated. The devices are pretty unusable at the moment. My most recent Diagnostic is #653648177

1
Corry P
2 years ago
J
JaceBassContributor I
asked in Components and Architectural

speakers not working properly

When using my sonus and selectinf all my speakers (six total) the music will stop playing in through one speaker then start again then stop.  Please help!

1
G
2 years ago
R
Robin SmithAvid Contributor I
asked in Components and Architectural

Sonos Device showing as upgraded - when I haven't?

I have a Sonos playbar from 2020, just looking at possible upgrades and it’s saying I’ve upgraded it already. I haven’t purchased any Sono products recently and still using the playbar.Any ideas on this?

1
Airgetlam
2 years ago
C
citydwellerContributor I
asked in Components and Architectural

AirPlay no longer working

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

1
G
2 years ago
M
manybodycpaContributor I
posted in Components and Architectural

Youtube Music works with one account, not with the other

I have a Youtube Music premium account that is distinct from the Google account I use for my Android phone. I can see Youtube Music content (playlists, etc) when adding it as a service to the Sonos S1 app using my Google account but not when using the Youtube Music account (“No selections available”). As far as I know, neither account is a brand account.I don’t see the logic behind this and would be very grateful for suggestions how to solve this issue.

1
Ken_Griffiths
2 years ago
Y
Yves_4Contributor I
posted in Components and Architectural

interaction sound problem

HelloI just bought an ARC bar to replace my playbar, I gave my playbar to my daughterShe has my playbar and a sonos moveThe playbar is connected to a tv samsung via the optical interfaceWe have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the movevery strange ?? I don’t see the problem, on my installation it is working finecalling sonos support, they don’t know, reinstall the application or send data to sonos…thanks for any helpRegards

1
AjTrek1
2 years ago
C
Chester-UKContributor I
posted in Components and Architectural

EQ for Sonos Amp

I saw this topic:...that wasn’t exactly easy reading for me.  I’m sure like a lot of people in the community I have invested a lot into Sonos around the home and have also re-invested with the new S2 range replacing older S1 appliances.  This is now complete.  For my shower-room, I have installed 2x Monitor Audio Controlled Performance CT380s.  With all of the hard surfaces in there, there’s probably almost as much room sound as their is source sound.  This is leading to bass boom, particularly an upper-bass harshness.  My attempts to control via loudness and bass settings tempered the situation but it’s still far from perfect.  This has been made all the worse because the Sonos Connect Amp before did not assert these issues and I could find a nice balance in this room using the simple attenuation provided far more easily. I selected these Controlled Performance speakers because they can deliver quite a punch when necessary.  I have even bi-wired the cabling to ensure there are no curr

1
K
2 years ago
D
deeepraveenContributor II
asked in Components and Architectural

LG C1 and Apple TV 4K 2021

Hello I have question I have an Apple TV 4K 2021 and LG C1, and connected to sonos playbase with surround and sub. When I play YouTube from LG webos the Sonos app shows Dolby digital 2.0 and it sounds louder and better while I play the same YouTube content from Apple TV YouTube app the sonos app shows as stereo pcm and I have to increase the volume to match the webos app. The same happens for curiosity stream and other apps as well. Is there a way to get the Dolby digital 2.0 on the Apple TV ? Many thanks

1
G
2 years ago
C
charlesbell74Avid Contributor III
posted in Components and Architectural

5.1 and Sonos Playbar (Mixed Success)

Hi everyone. We have been a Sonos family for a number of years and really enjoy the system. For surround sound we have the Playbar, subwoofer, and 2 Play 1 speakers in the back. Our TV is an older Samsung LCD that does not have ARC, eARC, and can only pass 5.1 OTA.We are happy with the sound especially when we can get 5.1 from it. We have found that by using this Roku player we can get 5.1 sound from HBO Max and Apple TV+ while 5.1 only works if we use our older Fire stick for Netflix and Disney+. This means we have a splitter to handle both HDMI inputs. This is the splitter we use from iArkPower.I would love to find a solution where we could just use 1 device to get 5.1 sound from everything. Is this possible? If so, do we need a different splitter or a different Roku or Fire device? We did try a newer Fire device and that caused the 5.1 sound in Netflix and Disney to stop working.Again, our current solution is okay, however it would be great to get it down to one device that can hand

1
James L.
2 years ago
Y
ydumaisContributor I
posted in Components and Architectural

Unable to set date and time

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 

1
Ken_Griffiths
2 years ago
S
Sseefeld7Contributor I
asked in Components and Architectural

why does sonos support suck

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network.  Both times level 2 support was involved / basically telling me to contact UniFi .  The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a problem.   Thanks for nothing Sonos / I failed to even get an email response after they promised to provide one.  

1
Corry P
2 years ago
G
Gregvr30Contributor I
asked in Components and Architectural

Sonos Sound System Randomly Plays Music through Sonos App

It started a few days ago when I’m home, the song from “Queen - We will rock you” starts playing unexpectedly. I did notice that when it plays it’s through the Sonos app utilizing Amazon music streaming service. I unlinked the Amazon account and then linked it once again. I have submitted the diagnostics just now I don’t know what the next step in this process is, maybe if you can point me in the right direction. Thanks!  

1
G
2 years ago
K
King congerContributor II
asked in Components and Architectural

Spotify keeps skipping and stopping

Spotify shuts down often while playing a playlist.  Our internet speeds are great so not sure what else could be the cause? 

1
James L.
2 years ago
A
andersmContributor II
asked in Components and Architectural

Encoding error with playlists from Amazon Music

As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.

1
James L.
2 years ago
M
midnightDynamoContributor I
posted in Components and Architectural

Selected apple music playlists not playing

I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!

1
Ken_Griffiths
2 years ago
D
DarkligerContributor I
asked in Components and Architectural

Playbase can't connect to WiFi; only works with ethernet cable.

My diagnostic number is 1508135081.Playbase works with Ethernet but I can't add it with wifi, the phone Sonos app can't find it.

1
Corry P
2 years ago
L
linuxnajo78bariContributor I
asked in Components and Architectural

Bug

Buongiorno avrei una domanda: utilizzando Spotify su Sonos, mi sto accorgendo che spesso e volentieri il volume del sistema comincia ad andare per i fatti sui, abbassando o addirittura innalzando al max lo stesso....come se andasse in conflitto qualcosa. Ho fatto tutti gli aggiornamenti, ma niente, continua ad accadere. Sapete dirmi qualcosa? GrazieGood morning, I have a question: using Spotify on Sonos, I'm realizing that often and willingly the volume of the system begins to go about, lowering or even raising the same to the max .... as if something conflicting. I made all the updates, but nothing, it continues to happen. Can you tell me something? Thank you

1
Ken_Griffiths
2 years ago
H
hammyjContributor II
asked in Components and Architectural

Sonos move not playing when grouped

I’ve made no changes to my sonos system.  All speakers are working perfectly, but when my move is grouped it says it’s playing but has no sound.  The volume is on and not muted.  If I press the pause button, all the grouped speakers pause. Please help.

1
Ken_Griffiths
2 years ago
Terms & ConditionsCookie settings