Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,494 Topics
  • 25,579 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4494 Topics

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Newfiestang50Contributor III
asked in Components and Architectural

Cannot add new NAS to S1 ap

I recently installed a new NAS on my network and in trying to add the network path in the S1 software it dont appear to want to accept it. I can add it no problem using the S2 software but not the S1. Also, I cannot seem to delete the old NAS from the S1 software.  Anyone have a suggestion on what may be causing this?

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Airgetlam
1 year ago
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LthygesenContributor I
asked in Components and Architectural

Cannot listen to Spotify on only one Sonos device

I've got two Sonos devices, but now I can only play Spotify on both of them at the same time. Both devices show up on the Sonos app, but it always plays on both, calling them {name of Sonos 1} 1. I've tried reinstalling the two apps but nothing helos

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L
2 years ago
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Dharris1969Contributor II
posted in Components and Architectural

Streaming Atmos format

Do I need to make changes on my Sony 950g? watching Netflix 4k service Marvels Iron Fist. The movie description says it plays in Atmos, but I’m not seeing it on my Atmos App. Thank you 🙏 

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controlav
2 years ago
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Rojo1971Contributor I
asked in Components and Architectural

Can I connect Speakers on Bridge mode on Sonos Amp?? For example for a Subwoofer?

Can I connect Speakers on Bridge mode on Sonos Amp?? For example for a Subwoofer to get more power?

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R
11 days ago
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DoudeContributor I
posted in Components and Architectural

System with Sonos Port, CD player, turntable

I have a system consisting of a CD player with passive speakers, and a turntable. The CD player doubles as the amp for the turntable.I recently bought a Port in order to play music in another room, which is equipped with an Era 300. That part is working as intended.My issue is that I can't make use of my passive speakers when using the Sonos system. The CD player is used to play Cd's or to amplify the turntable, thus I can't connect it to the Port's out. Did I actually needed a Sonos Amp instead of a Port?

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D
4 months ago
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MattBuehrerContributor I
asked in Components and Architectural

two speaker circuits with one Sonos amp and a volume control

I have a Sonos Amp that I'd like to have 2 speaker circuits connect to. One speaker circuit also has an analog volume control. Are there any concerns about doing this that I should be aware of?I also have another Sonos amp which I’d like to connect to two speakers circuits, each with individual analog volume controls. 

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Stanley_4
4 months ago
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jessportchContributor I
asked in Components and Architectural

Can't connect to WiFi, even with ethernet

Sonos One cut out half way through playing. I have tried everything trying to connect it. Rebooted, factory reset, wireless, wired and it still won't connect. I have rung up and they told me to get an ethernet cable, which I did and still didn't work. do I send it back? the people on the phone seem to be reading off instructions and do not tell me anything more than is online.

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Airgetlam
3 years ago
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MarrinContributor I
posted in Components and Architectural

Sonos S2 Popup

I need to use some of my speakers (x2 Play 5, Gen 1) on the S1 app and also have a Playbar on the same system - which i just use as a standalone speaker for a different room. However, I also have x2 Play 1 speakers and a Beam (gen 1) which I'm currently using on the S2 app.The problem is that when I open the S1 app to use with speakers in some of my rooms, I get an annoying popup telling me that I can use the S2 app with these speakers - but may first need to upgrade them to latest software (that seems to be wrong - they're incompatible). There is no way to close this popup screen and so I can't actually use my sound system. It's driving me crazy. Can anyone help with this? 

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Ken_Griffiths
1 year ago
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SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

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S
26 days ago
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Ginger nuts22Contributor I
asked in Components and Architectural

play:5 noise

My Gen 1 play 5 makes a regular  thudding noise after about 10 minutes of being turned on, this gradually increases in speed until it becomes continuous, this happens during standby as well as okay back, any help appreciated.

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Ken_Griffiths
3 years ago
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austin_johnAvid Contributor I
asked in Components and Architectural

Sonos website problems: shop with an upgrade code

I’m getting this error:{"pageProps":{"__N_REDIRECT":"/en-us/shop","__N_REDIRECT_STATUS":307},"__N_SSG":true}When I click on “shop” on the webiste.Yes, I’ve cleared the cache, restarted the browser, restarted the computer and tried on both a Mac and a PC.Any ideas?

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Airgetlam
2 years ago
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PoloZ4Contributor I
posted in Components and Architectural

1 Amp: 2 ceiling in stereo + 4 wall mono in 4 other different rooms: is this possible :?)

Hello and thank you in advance for your input.The title says it all: Can I use one Sonos Amp to power 2 in ceiling architectural speakers playing in stereo for one room, then use the same amp to power 4 in wall architectural speakers. Each one will be placed in a different room: one in wall speaker per room. THX 🙏🏼 

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Airgetlam
11 months ago
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tosikypsaContributor I
posted in Components and Architectural

Android Sonos S1 is trash

New S1 is total crap app! I was very exited when I first got Sonos, it was working quite well.  Now I cannot play anymore any of the music on my device nor from NAS, Sonos cannot even find my NAS anymore. S2 is no improvement, actually in many ways even worse! I will never add to my Sonos collection and looking to get rid of the whole set of useless electronics!  Sonos is going down as a company, it will be a good short sell candidate!

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J
3 years ago
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browndk26Avid Contributor I
asked in Components and Architectural

wifi network

When looking at my Wi-Fi network devices, I never see my Sonos subwoofer. Does it connect to the arc via  a sonos WiFi network?

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106rallye
5 months ago
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jm77Contributor I
asked in Components and Architectural

Apple TV 4k -> Kanex -> optical to Beam

Hi, I have a problem with my setup…  Working setup… Benq beamer hdmi to Kanex and hdmi to Apple tv… From Kanex I use a optical cable to my playbar… Everything worked…Now I changed the playbar to a beam, and are using the included optical to hdmi adapter that came with the beam… But I have no Sound?

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Airgetlam
3 years ago
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St3nenContributor I
asked in Components and Architectural

Sonos Playbar not showing up in Sonos 2

I’ve followed the instructions for doing a factory reset on the playbar. In the end of the setup the message is shown. however it never shows up. How do I make it work?

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Mark P
3 years ago
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ACWContributor I
asked in Components and Architectural

iPhone won't connect unless I turn it off and on again

Using the S2 app on my iphone XS it says unable to connect to Sonos.If I switch my phone off then back on it will connect but if I then quit the app, restart it and try to connect I have the unable to connect message again. Any suggestions?

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C
3 years ago
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CC65Contributor I
posted in Components and Architectural

Delayed connection to Sonos

I have been having connection issues with my Play:1ever since I switched to S2. The app will show unable to connect at first. I have gone through the re-setup process so many times that I gave up. Then I realize if I leave the app on without doing anything it will connect after some time - usually more than 10 mins. Does anyone else have this issue? Also why is there no email support? I cannot find any similar issues here or in your support page. How can I get technical support directly other than posting in this community chat? 

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C
2 years ago
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Smc250Contributor I
asked in Components and Architectural

sonos app doesnt show any products but abke to olay music through music apps

Ok, in theory I love Sonos but in practice hate it. I am unable to connect to any of my products (two ports and three amps) on the app but when I open Apple Music I can select any of the rooms I have set up and successfully stream music. Why won’t the app recognize any of my hardware that it previously would show on the app?  I use a Yamaha receiver. 

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N
2 years ago
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ddupreContributor I
asked in Components and Architectural

Can't join from one speaker

I recently moved, so I’m setting up my system again. However, I’m having a strange issue. I have 8 speakers (9 but one setup is stereo Sonos Ones), all latest generation. The main difference between this new system and my old system is that all the speakers are WiFi until I can get some wires around the house. My old house had several speakers wired (not with SonosNet).I’m having two issues. First, sometimes one controller won’t see all the speakers. For example, my computer right now only sees 5/8 speakers, but my phone and iPad sees all. Come back an hour later, and things will change. This setup was an absolute rock for years prior (I’ve been using Sonos since the the year of their founding). I’ve toyed with STP, RSTP, rebooting switches, reboot routers, rebooting EVERYTHING, reseting speakers, etc. Nothing seems to impact that over time controllers lose speakers and then find them again.The second issue is that I can’t reliably join. For example, I have speaker Family Room and anot

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D
2 years ago
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doldfieldContributor I
asked in Components and Architectural

Sonos One doesn't reconnect to SonosNet when router reboots.

This started happening about a year ago.  I have a Sonos One wired to my router, and a Playbar and two more Sonos Ones (in separate rooms) connected on the SonosNet network.  Everything works fine, until the router reboots due to a power outage or other reason.  When the SonosNet network comes back up only the wired Sonos One and the Playbar are recognized.  I have to unplug and plug back in the other two Sonos Ones for them to be recognized again.Any ideas on what might be causing this?  I’ve tried changing the wireless channel, resetting the speakers and swapping out the wired Sonos One.  No luck with any of it.  Thanks in advance. 

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Airgetlam
3 years ago
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KalleskaviarContributor I
posted in Components and Architectural

Name of this part

Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working.  I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer.  I am trying to find a suitable replacement but I am stuck unfortunately.  Please see attached image. Thank you. 

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buzz
2 years ago
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dmbyrnesEnthusiast I
asked in Components and Architectural

Choppy streaming but music library plays ok

Hi. The only service I presently subscribe to is Idagio. For the last week or so, it’s been unlistenable. It’s choppy, and cuts out every minute or so. I also have my itunes library in Sonos, and those tracks play fine. It’s just the streaming. To check whether or not the problem is with Idagio or Sonos, I signed up for a free trial of Primephonic, and that cuts out exactly the same as Idagio. How can I deal with this?

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G
2 years ago
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GarryMcCContributor I
posted in Components and Architectural

Sonos connectivity

I've had your Sonos Play 5 for about 4 years now. What an utter peice of Sh12 when it comes to connectivity! Seriously. Flipping thing doesn't know if it is Artha or Martha most of the time. Slow, forgets everything, needs a constant slap to work! I actually hate that slippery little B. Seriously guys, for the money there are way better options. Better connectivity with a $10 Chinese Bluetooth peice of xxxx. When it plays its good. I want to add more products to extend my sound, but won't invest because this thing barely works. Disappointing purchase, you don't get more $ from me! It's in the trash if anyone wants that POS!

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N
2 years ago
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Snobrdgy14Contributor I
posted in Components and Architectural

Apple TV music lag

When I try and play music through my sonos one SL and my Apple TV (receiver w/ klipsch soundbar) the Apple TV sound is off. Any ideas for fix?

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G
2 years ago
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