Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,425 Topics
  • 25,321 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9

4425 Topics

S
SvandiveContributor I
posted in Components and Architectural

Sonos One rebooting when trying to add it as a Surround

I have two (2) Sonos One speakers paired with Beam. For quite a while these have acted as surrounds for my Beam, however today I noticed my right speaker was blinking a white led. I tried to identify this but all I can find for blinking white is the unit is rebooting.  I hard reset the One speaker and returned it to factory. Once blinking green I can add the speaker to my room. This works fine, and I can play music on the speaker just fine. Now the issue comes when I tell the Sonos app to add the two Sonos One speakers as surrounds. The app plays music on the left speaker, I select that speaker in the graphic on the app and say continue. I wait a little bit and the join as surrounds fails and the left speaker is now flashing with a white led. It appears this speaker gets stuck in a reboot loop at this point.  I’ve been through this process about five times. And nothing seems to matter, as soon as I add the speaker as a surround it fails the add and starts back in to the reboot loop. Fl

1
G
2 years ago
D
David McMahonContributor I
asked in Components and Architectural

Unable to remove or upgrade in S1

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

1
Ken_Griffiths
2 years ago
T
TureckiyContributor I
asked in Components and Architectural

SoundCloud "Unable to connect..."

From time to time when I’m trying to play soundcloud playlists I get the error message "Unable to play ‘’ unable to connect to souncloud...".Sometimes Sonos start to play soudcloud song, but then (for example after 30 minutes) it stops and I get the error message "Unable to browse music". In the same time soundcloud plays from original software thru airplay to sonos without big issues (the only problem is not perfect music sync between speakers, but I understand that’s airplay issue).All other musical sources (TuneIn radio, for example) is working fine.Could you help please? 

1
Ken_Griffiths
2 years ago
C
CluncheContributor I
asked in Components and Architectural

I can't stream from my iPhone to SONOS Play 1

Hello,I have a Sonos Play 1 running S2 (13.1.1) and it is present on my Wifi network. I can stream to it via the Sonos controller for S2 installed on my portable PC and it works fine. What does not work is streaming from my iPhone SE running iOS 14.6 to the Play 1 and I don’t understand why not.When I run YouTube on the phone, I can see my Hegel H190 amplifier which is also AirPlay compatible (and I can stream to it) but I don’t see the Sonos loudspeaker. I don’t have any Sonos app. installed on the phone though but I don’t think this is necessary right? If you have trails I could explore to make this work, I would appreciate. Thanks a lot!Chris

1
106rallye
2 years ago
G
goswhContributor I
asked in Components and Architectural

Hue Sync Box, Apple TV & Remote, Playbar

Hi. I’ve been a long time Sonos+Apple TV user  and recently threw a Hue Sync box into the mix. My original setup was:Apple TV HDMI out to Vizio TV HDMI 4K 60 In > Vizio TV Optical Out to Playbar Optical In. With this setup, I can control the Sonos volume using the Apple TV gen 1 and gen 2 remotes without issue. It even works with the Apple TV Software remote on iPhone and iPad.When I introduce the Hue Sync box, I lose the volume control, and the audio/video/lights work as expected. The only thing that doesn’t work is the volume function on the Apple TV remote. The current/new connection path is:Apple TV HDMI Out to Hue Sync Box input 4 > Hue Sync Box HDMI Out to Visio HDMI 4K 60 In > Vizio Optical Out to Playbar Optical in.   Based another post with input from Hue Support, the recommended connection is just like I have it: Sources > Sync Box> TV > Receiver/Soundbar? (Arc bypass needs to be disabled) (Music mode always works) See this post for details:  Has any one els

1
G
2 years ago
Y
YishaContributor I
asked in Components and Architectural

Mac start up chime randomly played on sonos one

Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant. 

1
Airgetlam
2 years ago
A
ametrine1101Contributor I
asked in Components and Architectural

Sonos cuts off ends of songs I’ve uploaded to my Youtube Music Library

When I stream uploaded tracks from my Youtube Music library to Sonos, Sonos always cuts off the last minute or so of the song.  Total mood killer!Youtube Music is my main streaming service and I’ve uploaded a ton of personal tracks to my library at aren’t available anywhere else, so if it doesn’t work with Sonos, I’d be inclined to use different speakers rather than switching my streaming service.  I love Sonos sound quality so I hope this issue gets fixed ASAP!

1
G
2 years ago
L
larry a williamsContributor I
posted in Components and Architectural

Samsung TV UN55D6050 - Sonos AMP No Sound thru HDMI-ARC - RESOLVED

I had similar problem as mentioned in: except that I was using an AMP instead of a Beam. I followed the steps to unplug both TV and AMP from power and disconnect HDMI cable at both ends. Next I reconnected HDMI cable to both again followed by powering up TV first then AMP, then retried the TV Setup function in the Sonos App for the Home Theater. This time it immediately found the ARC between the Samsung TV and the AMP.Problem resolved. I never determined why it lost the ARC connection as it had been working for at least a year...

1
James L.
2 years ago
S
swr1Contributor I
posted in Components and Architectural

Sonos App shutting down using Samsung phone

Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.

1
Ken_Griffiths
2 years ago
C
Christy115Contributor I
asked in Components and Architectural

Speaker (play5) makes a shh sound on the right side

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

1
G
2 years ago
P
PhlebasContributor I
asked in Components and Architectural

Harmony 650 volume and mute buttons stopped working with Playbar

After several years the volume and mute buttons on my 650 control have gone inert . I’m trying to shift these functions to other unassigned buttons on the 650 e.g. the Channel Up/Down switch as the new volume control. However, these the volume and mute functions seem to be tied to the original buttons. Thus deleting the Playbar does not free-up the original buttons. Has anyone successfully done this buttons transfer?

1
Airgetlam
2 years ago
B
Bobby HContributor I
posted in Components and Architectural

Keeps Skipping or Songs not encoded continously

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

1
106rallye
2 years ago
M
Monitor8764Contributor I
posted in Components and Architectural

Yet Another Amazon Music dropout question

I have a Sonos 5 (wired) , Move and ZP90 (wired).  All devices and apps are updated.  I get dropouts listening to Amazon whether on any of the devices.  When I do, the list starts over.  I do NOT have issues playing Amazon HD or otherwise from any other device.  I submitted diagnostics a few mins after the most recent occurrence.  Reference ID: 1049189223

1
Xander P
2 years ago
P
pwisshoppingContributor I
asked in Components and Architectural

iHeart Radio is unable to play...everything is unable to play.

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

1
Airgetlam
2 years ago
M
mdiverContributor I
asked in Components and Architectural

Sonos Cannot Connect to Spotify

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

1
Xander P
2 years ago
E
etheanneContributor I
asked in Components and Architectural

Error 30 - not connecting

My sonos has simply stopped working. Cannot connect the bridge, although it was working without the bridge connected for about 2 or mor months. Now it says it cannot connect and error 30 comes up. I am fairly technical but need someone to hold my hand to get this working again.. what do i have to do to get my music playing ?? please help. thanks Elena  

1
ratty
2 years ago
B
Ben-RContributor I
asked in Components and Architectural

Using 2 x Connect:Amps for surround sound?

Hi all,As per title really, I’m trying to setup two Connect:Amps (Gen 1) for surround sound from my TV. The line-in works great and both amps are currently setup as different rooms & are performing well (wireless & wired modes both work fine when tested). However, step 3 of the guide: “Under Products, tap the Sonos home theater room” - I don’t see an option for the “Sonos home theatre room”. Any ideas? Guide is here: https://support.sonos.com/s/article/2927And this is where I started:  

1
James L.
2 years ago
J
JonOsborneContributor I
posted in Components and Architectural

surround ones cutting out from beam

Rear surrounds keep cutting out when watching tv  

1
G
2 years ago
O
OllyB100Contributor I
posted in Components and Architectural

“Play Next” command error

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track. 

1
Corry P
2 years ago
I
ICA/BostonContributor I
posted in Components and Architectural

Mac address on DHCP server for Sonos device is mac address of setup device

I have a very odd issue with the behavior of a couple of Sonos one’s and a couple of Play:1 devices. When I look at the DHCP lease of the devices, I do not see their Mac address listed but rather the Mac address of the device that set them up last. This is causing a number of problems because I need to add a reservation but it fails because there is a different lease with the correct mac address but for another IP address that is not the one that shows up when I look at the devices connected to my wireless. Has anyone seen this behavior? 

1
Xander P
2 years ago
N
NathanestContributor I
posted in Components and Architectural

AirPlay Delay / Sync Issue on BigSur Solved (for me at least)

So I recently upgraded to a Mac Mini M1 with Big Sur and have been using a Sonos One speaker connected via AirPlay. I’ve been reading about many variations of audio syncing issues on various forums, and thought I would share my specific issue & what I’ve found to be an actual working solution. My issue was that after my Mac went to sleep (either after me putting in sleep mode or walking away from the computer for a time) it would begin to get out of sync, particularly via Safari videos. The only way I could resolve the issue was a restart of the Mac.Simply enough I disabled sleep mode & sync issues magically disappeared for me... although it sucks as I would prefer to leave my Mac to go into sleep mode, but for the sake of keeping in sync this is the only way I can get it working for me. 

1
Corry P
2 years ago
V
VisceraContributor I
posted in Components and Architectural

Songs in playlist 'expire' from Deezer?

this has been a problem I’ve had for quite a few years. from time to time songs on my playlist will no longer play. whenever they come up in the playlist, they get skipped. If I reorder the playlist to try to force the track to play, it will get skipped again. And again…. and again. This is not a case of jumping to the next track part way through. the entire track is just… not there. error message states:“unable to play <track name>. the connection to Deezer was lost”which is a fairly common error when there are network problems and tracks skip part way through, but the rest of the list will play fine. I can search for the exact same track on Deezer and re-add it to the play list, and it will play fine.I wouldn’t mind so much if I could occasionally skip through the play list to verify each track is working correctly except that for some reason there is a limit on how many tracks can be skipped per hour and I get locked out for 24 hours if I exceed that. any help greatly apprecia

1
controlav
2 years ago
G
GurumistryContributor I
posted in Components and Architectural

Iphone - Sonos app and Spotify -

Hi, We are having problems with Spotify play via our Sonos App. The Sonos App plays all streamed music on the Sonos side, but as soon as i start Spotify and start a song via Spotify, it plays for a few seconds and then stops. the error message - Unable to play ‘Lost’ - the connection to Spotify was lost. Any advice is welcome!Cheers,Sanjay   

1
James L.
2 years ago
S
SonskiContributor I
posted in Components and Architectural

Sonos 2 notification stopping use of S1

I cannot get onto S1 App due to constant ‘Use Sonos S2 app’ message covering the whole screen. I’ve changed in profile for only email notifications but this is stopping me using my system at all. HELP. So annoyed with it all after spending so much money!

1
James L.
2 years ago
A
AlexxioContributor I
posted in Components and Architectural

TPH150 I. C. 4+4 component Sonos Play 5

Hello Guys,my technician has identified this component to be replaced.Any tips on where to buy it?I.C. TPH 150 in 4+4 pinsSonos Model: S100 - IC 5373A - RM010   Thank you for your help!Best Regards!

1
A
2 years ago
Terms & ConditionsCookie settings