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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,787 Topics
  • 26,744 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4787 Topics
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CharlieATLAvid Contributor I
asked in Components and Architectural
Disconnect Sonos Bridge?

I have a hybrid S1 & S2 system along with the old Sonos Bridge.  Can I disconnect the bridge and operate all equipment?  1 new Sonos Amp 2 old Sonos Amps, one S1 and one S2 1 Sonos Play 5I access the system via my PC and iOS devices.  I have very good Internet speed, i.e. gigabit service, and fairly good WiFi, AT&T combination router & modem and 1 booster device.  I do have 52 things on my network, cameras, switches, thermostats and so on. Thanks.

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G
3 years ago
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PbrackContributor I
asked in Components and Architectural
Connect temporarily loses connection/sound whilst others in the group play fine

Hello everyone.I’ve had a Sonos set up for years now and this isn’t a new problem, but I’m only just getting round to asking for help.I have a Sonos Connect that is cabled into my router in my living room. All other devices are connected via wifi (Netgear Orbi w 2 satellites). The other devices in the set up are Connect:Amp, a Play:3 and 3x Play:1’s.The problem I have is that (pretty much every time) the Connect will temporarily lose connection or sounds for 10-20 seconds, whilst the other devices playing in the same group continue to play just fine. Some times it can drop out multiple times in a session. The Connect is the only device to have this problem though.Can anyone offer any help?Diagnostic report: 980666758 Many thanks,

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Xander P
3 years ago
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PlydholmContributor I
asked in Components and Architectural
Music dropouts on Playbar

HeyI have trouble with my Playbar and sub when I listen to music from the radio station, the Playbar when out for some second and get back again.I have 5 play 1 and one Playbar + sub the play 1 are in each rum and there are no problems and the Playbar + sub is in my living rum and the Playbar+ sub is connected to my TV via fiberoptics cable and it’s worksAll my Sonos are connected to WIFI via TP-Link deco M5 and in the living rum the Playbar + sub is connected with cable from deco M5 unit.

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Corry P
3 years ago
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TediContributor I
asked in Components and Architectural
No router or ethernet. Sonos 5. 3.5 jack not doing anything help!?

I have a flat at work. Sonos 5. Scholl building. Nor oruter access. I plug in my laptop through the headphone jack. Play spotify, play on the Sonos, Rapid orange flash and nothing… What can I do? 

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A
3 years ago
A-Town
A-TownContributor I
asked in Components and Architectural
AirPlay 2 Glitch

When I connect to the SL One via Airplay, my phone shows it’s connected and playing but there is no sound.  I have to also connect to one of the TV’s, then the sound comes out of both the Sonos and TV.  After that, I disconnect from the TV and the Sonos continues to work.

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Rowena B.
3 years ago
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ro76Contributor II
asked in Components and Architectural
Spotify connect problems after lots of troubleshooting

I have a sonos S1 system which comprises 5 older connect amps connected to ceiling speakers, one newer Sonos amplifier and one Sonos One. I also have multiple amazon echos and I have 2 Sky Q boxes. All are on the same enterprise level network and all the Sonos equipment is on wired Cat6, not wireless. In the Spotify app, when I select devices, I cannot see any of the Sonos speakers or amps. I see all off the echo devices no problem and I see the 2 sky boxes. My Spotify account is linked in the Sonos S1 app and I can play Spotify no problem through the Sonos S1 app (albeit with the usual limited functionality). If I start Spotify through the Sonos app and then launch Spotify app from within the Sonos app, the Spotify app does not see that I'm using Sonos as a device and the device menu does not detect the Sonos system, despite the fact that the music is streaming though the sonos speakers. Under Airplay, I can use the 2 airplay compatible devices but none of the others. I have unlinked

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Xander P
3 years ago
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OlgoContributor I
posted in Components and Architectural
Changement de box fibre

Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo

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G
3 years ago
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Andrewn001Contributor I
asked in Components and Architectural
Sonos 1 no sound

My play 1 has been working fine for two years until today.  It's just stopped playing sound.The controller says it's there....it can pause music on my network (I have a 2 fives a 3 and a beam).   But it won't all of a sudden play sound.   I've unplugged .reset.. reconnected and taken it out of the group...but no luck ?   Haven't changed any WiFi settings ....it just stopped ?   

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G
3 years ago
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User753343Contributor I
asked in Components and Architectural
Play 5 gen 2 stopped working, no LED

I’ve got a big network of Sonos devices.  One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine).  There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive).  Tried plugging it in to a different outlet, still dark.  I’ve verified that the outlet has power.Anything else I can try to bring it back to life?

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Paul A
3 years ago
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BobbyBrownContributor II
asked in Components and Architectural
Speakers in and out of sync diagnostic 381728397

Only affects the kitchen zone, sometimes the speakers are in sync, sometimes they will play with a half second or so delay between L&R. What is happening??

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Ken_Griffiths
3 years ago
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MMPContributor I
asked in Components and Architectural
Sonos won’t play music

I have had my Sonos 1 for a few years now. It has recently stopped playing music. I’ve tried through Alexa and when that didn’t work I went through the app. Every time I try to play Amazon Music it says that it can’t connect to Amazon music at this time and when I try Pandora it just doesn’t do anything. I plugged it in to my router and reset the system yesterday after we updated our router it worked fine after that… until this afternoon when I went to listen to some music and it won’t work. I have had nothing but problems with the Sonos speaker for months now and it’s really frustrating that I can’t get it work. Does anyone know how to fix this issue?

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Rowena B.
3 years ago
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PeterpassiContributor I
asked in Components and Architectural
Sonos Arc losing connection

 Hi     My Sonos ARC has recently started losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again.Is there an update or fix I can use to correct this problem   I have run a diagnostic which is 1971928014.Thanks Peter 

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Rowena B.
3 years ago
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WallisContributor I
asked in Components and Architectural
ZonePlayer 90 offline and rapid blinking white light

I unplugged and plugged back in my ZonePlayer 90 and now it is offline and has a rapidly blinking white light that blinks as soon as I power it on. The blinking is not steady and rhythmic but varies in speed slightly. I have held down the mute button while plugging in and it does nothing- still rapidly blinking white light only. Tried connecting to Ethernet while doing all of that with no impact.  The zone doesn’t show up in my system anymore. Help!  I even submitted diagnostics - 957504185.

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Xander P
3 years ago
ramaglia10974
ramaglia10974Contributor II
asked in Components and Architectural
Sonos starts on its own

My Sonos goes on by itself randomly. I would love to know why.?

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Airgetlam
3 years ago
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User713159Contributor I
asked in Components and Architectural
Amp paired with TV is too loud at minimum volume

Music on my amp is great: loads of flexibility to play it loud or soft. Switch to the TV and it’s unusably loud at night with minimum volume. I’ve tried Night Mode, but it sounds awful and tinny. I have tried volume limiter but that only affects the upper volumes but not the lowest. Even setting the TV at 1 or 2 is too loud when trying not to wake children. And don’t even get me started on the delay and jumpiness of the volume control through the TV. I love the sound but there must be a way to lower the volume more, Sonos???

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G
3 years ago
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Obiwan65Contributor I
posted in Components and Architectural
Spotify radio does not play

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

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Airgetlam
3 years ago
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jonryshContributor I
asked in Components and Architectural
How to play a password protected stream?

I subscribe to KQED radio’s “Pledge Free Stream”.  KQED emails me a very long URL, which (presumably) contains an embedded password; this plays perfectly in my Firefox browser.  Sonos (controlled by Noson, a control program under Linux similar to the Windows App) refuses to play the stream; the play arrow flashes repeatedly but nothing else happens.  How can I play the stream, or any password protected stream?

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Rowena B.
3 years ago
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Tmhall0Contributor I
asked in Components and Architectural
Sonos One Touch Controls not working

I have read through the feed and I’m having the same issue several other customers are having. The light on top of the ONE is sometimes orange, flashing white or solid green. I followed the steps in the forum to unplug and follow steps to rebooting. This was because the room was lost in the app. Followed the steps, but it quickly pulled the room back in. The function in the app is working now for the room, but the touch controls are not. I check setting and touch controls are turned on. Can’t seem to fix through trouble shooting. Ran diagnostics and reference number is 679145558. Can someone support this fix?

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Simon B
3 years ago
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Jay-DubsContributor II
asked in Components and Architectural
Preamp & turntable with Sonos CONNECT

I bought 2 Sonos AMPS to drive 2 sets of built-in speakers and create a network when we moved to this house. I also bought a PORT to add our CD player to the network. All that works.I then bought a Music Hall Mini preamp ($99) to insert between our Rega RP3 turntable and a used Sonos CONNECT (Gen2) I just bought. Even though the CONNECT is on our network, no sound emanates from the turntable.To test, I swapped out the CD player and plugged the preamp-turntable into the PORT, and still nothing. I may have a preamp/turntable problem, but I am curious if there is something else I may have over-looked in getting the turntable onto my Sonos network.

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Rowena B.
3 years ago
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MHillContributor I
asked in Components and Architectural
Sonos app won't connect

My Sonos devices connect to my laptop and one of our 2 phones. When we try to conect to the app on the other phone in our house after the latest app update, it will not see the Sonos system. Specifically, the app gets to the ‘connect to an existing system’ option. when selected, it does not see the Sonos system, although laptop and the other phone do. When the infinity/ play and volume up buttons are pushed as directed, the phona app goes thru ‘conecting to system’ then acknowledges that it is connected to the Sonos system. However, as soon as I press ‘Done’ to progress forward into the app/controller, it takes me back to the screen saying ‘set up a new system / conect to an existing system / learn more about sonos’, and the process repeats. Any guidance on what is making the app loop thru the connection process without ever getting to the controller?

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Ken_Griffiths
3 years ago
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HILLBELEYContributor II
asked in Components and Architectural
Skipping back on Radioplayer diagnostic 573682643

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643. 

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Annazel S
3 years ago
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PipinContributor I
posted in Components and Architectural
Sound Bar

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

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Stanley_4
3 years ago
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Shepdog1981Contributor I
asked in Components and Architectural
Sonos One repeats every Amazon Music song once

I know this has been asked and answered about a year ago, but it appears to have cropped up again.  We are listening to Amazon music through the Sonos 1 and it plays then repeats each song once then moves on.  Is anyone else having this issue?  Last time it seemed like something Sonos Engineers needed to resolve.

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G
3 years ago
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TingleContributor I
asked in Components and Architectural
Alarm Failed - No Chime Either

Hello,  This morning my sonos alarm failed to turn on. In addition, the sonos chime didn't come on either.  The alarm is setup and enabled still. It's set to use a Spotify playlist.  I've submitted a diagnostic (number 301278432). Could a kind support representative please take a look and see what the issue is?  Many thanks 

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Annazel S
3 years ago
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jonmellContributor I
asked in Components and Architectural
Back of Sub Gen 3 creaks

When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

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Simon B
3 years ago
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