Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,426 Topics
  • 25,324 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4426 Topics

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Mheath77Contributor I
asked in Components and Architectural

sound problem

Something has changed recently, I can still play music on my So is surround system off the internet, but can no longer connect to the tv, no ability to adjust sound with tv at all, it’s like it is not connected. I have a red output signal on my optical audio cable. It was working fine very recently

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G
2 years ago
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Flipper0220Contributor I
asked in Components and Architectural

SiriusXM Account Not Recognized!

The app will not recognize my SiriusXM account with the correct credentials. Why?

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James L.
2 years ago
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DampaRoyContributor I
asked in Components and Architectural

outdoor maintenance

My ones are taking a beating andi cover them in the rain season.Suggestions?

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buzz
2 years ago
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haverer2Avid Contributor I
asked in Components and Architectural

patchy connection

If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts? 

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Ken_Griffiths
2 years ago
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PetBysContributor I
asked in Components and Architectural

Sonos Move USB C port is corroded

Hi,I have discovered that my Moves never used USB C port has some green blueish corrosion in it! Battery is charging with the charging dock and the Move is working perfectly. I have used my Move outside by the pool and it have had some minor splash on it. Is there any way to clean it or replace the USB C port before the Move is damaged?Thanks in advanced! 

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jgatie
2 years ago
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MazzagattiContributor I
asked in Components and Architectural

Sonos repeating first 10-15 second of song on Spotify

When I select a song to repeat in the Sonos app, it will play through the first time then on the second time around it only plays the first 10-15 seconds and then restarts. It keeps doing this until i deselect repeat and move on to another song. Seems this has been an issue with others. Diagnostic # 87898677

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Corry P
2 years ago
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Pontus_2Contributor I
asked in Components and Architectural

Trueplay tuning not saving

For some reason the Trueplay tuning for one of my Sonos speaker groups disappeared (2 Play 5 and 1 Sub as a stereo speaker setup). The app prompts me to setup Trueplay for this room, but after successfully going through all the steps, the Trueplay tuning is not saved.I’ve tried multiple times, as well as restarting all network equipment and Sonos speakers, but with the same result.Is anyone experiencing any similar issues?If anyone from Sonos sees this, here is the diagnostics number:Your confirmation number is: 740462179 Pontus Sjöberg.

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Ken_Griffiths
2 years ago
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charlottecocoContributor I
posted in Components and Architectural

reconnection d'un haut-parler sonos play 1

Bonjour!J’ai un système Sonos pour la télé dont j’ai l’application sur mon Ipad. Jusque là tout est beau sauf qu’auparavant j’avais ajouté un haut parleur Sonos play 1 et celui-ci est complètement disparu de mon application sur mon Ipad.Comme j’ai un Ipad Apple qui date de quelques années avec la dernière version de 10.3.3 et que l’ajout d’un haut parleur Sonos demande une version 12 ou supérieure.Existe-t-il un moyen de récupérer l’application pour ajouter mon haut-parleur Sonos play 1 qui fonctionnait super bien avant qu’il ne disparaisse de l’application Sonos que j’ai sur mon Ipad. Merci !!! 

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106rallye
2 years ago
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TheNockContributor I
asked in Components and Architectural

can you use Play 3 as frount surrounds?

Can I use play 3’s as front surrounds with playbase, Sub and Sonos ones at the rear?

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106rallye
2 years ago
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MrFadedGlory23Contributor I
asked in Components and Architectural

Sonos soundbar audio is jumpy and cuts in and out

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out ! 

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Corry P
2 years ago
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GroomContributor I
asked in Components and Architectural

Using Sonos MOVE via Bluetooth Sony Bravia XR A80J

I have successfully paired a Sony Bravia XR A80J television to a Sonos MOVE device via Bluetooth.  The settings indicate that the A2DP Bluetooth profile is being used.  However, I am unable to hear sound from the MOVE when playing a video.I was able to hear sound from a Jabra wireless (Bluetooth) when connected to the Sony Bravia tvunder the same conditions.Any recommendations on any advanced settings that I should try in order to resolve this audio issue?

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James L.
2 years ago
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AHad_Contributor I
asked in Components and Architectural

When adding to the queue from Spotify, the immediate next track always skips

Hi,When I add a song from Spotify to play next, it always skips. If I add two songs, the first will skip and the second will play. I have 100MB fibre broadband. The ‘main’ Sonos speaker in the network is connected by Ethernet. I’ve done hard resets, advised by Sonos, and the problem still isn’t solved.Hoping someone can help me on this because I’ve spoken to Sonos support twice and the problem has persisted. it’s doing my head in.Any tips?Ant

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Xander P
2 years ago
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DumasContributor I
asked in Components and Architectural

connection a distance

POUR VOTRE INFORMATION INCIDENT RÉCURENT ET TRÈS ÉTONNANT ET QUI PEUT ÊTRE TRÈS GÊNANTJ’étais a Bruxelles dans l’appartement d’un ami qui lui aussi est équipe d’un système sonos, j’ai voulu prendre la main sur son système avec mon application pour mettre ma musique spotify et j’ai DÉMARRÉ LE SYSTÈME SONOS que j’ai en France sur l’ile de ré??????C’est le deuxième fois que cela se produit sur les 4 derniers mois. (je n’ai essaye que 2 fois et je ne recommence plus)CdltDidier DumasFOR YOUR RECURRING AND VERY AMAZING INCIDENT INFORMATION AND WHICH CAN BE VERY INCREASINGI was in Brussels in the apartment of a friend who also has a sonos system, I wanted to take control of his system with my application to put my spotify music and I STARTED THE SONOS SYSTEM that I have in France on the island of Ré ??????This is the second time this has happened in the past 4 months. (I only tried 2 times and I don't do it again)CdltDidier Dumas

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Ken_Griffiths
2 years ago
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Tim_woodContributor I
asked in Components and Architectural

Sonos Play 1 // Netgear Orbi - Can’t connect.

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim 

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T
2 years ago
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AndrewnoobAvid Contributor I
posted in Components and Architectural

Sonos needs a scheduled reboot option in the app

Given that a lot of solutions to issues with Sonos products is to reboot them (turn off at the mains outlet and wait a few minutes and then turn them back on), why is there no option to have Sonos power cycle the speaker in the app? In my setup, there are a few speakers that it is difficult to get to the plug sockets, and they are mounted on brackets that means I cannot easily pull the cords out of the back of the speakers. This seems like a no-brainer to me.

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ratty
2 years ago
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Sparky101Contributor I
asked in Components and Architectural

ios 14.7.1 app failing

Hi, my Sonos app has stopped working on an iPhone X. Currently running iOS 14.7.1. App opens with brown screen, holds for 15 secs and then disappears.any suggestions? It was fine two days ago !cheersAndy

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Airgetlam
2 years ago
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CuzzaContributor I
asked in Components and Architectural

No selections are available

I know this topic has been brought up in the past  but I see no conclusion.When will I be able to use my free youtube music account?  Currently I only see No selections are available each time I use my Sonos app with my service.Everything works fine when I use the native youtube music app

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Ken_Griffiths
2 years ago
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JohnnyRiojaContributor I
asked in Components and Architectural

Hacked Sonos account. Need to reset email

Hi, I have a number of Sonos products at various rental properties. At one property the Gen 1 Play 5 seems to have been hacked and the email changed to someone who stayed there. How on earth do I reset it without the password for this account?

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Ken_Griffiths
2 years ago
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A-DawgContributor I
asked in Components and Architectural

AMP - Sound drops

I just added a new AMP to drive two pairs of ceiling speakers. Speakers work after initial setup (first use) of AMP but don’t work afterwards. Any ideas?

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T
2 years ago
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Weyoun5Contributor I
asked in Components and Architectural

Amazon Prime Music Station Suddenly Fails

Out of nowhere yesterday I was unable to play Prime stations. All return the error “requested operation failed. please try again”. I’ve reauthorized, deleted & re-added my Prime account, and done everything else I can think of. Other music on Prime works, I just can’t play any Stations. I found lots of threads about similar issues with Sonos & Prime but no clear solutions. Deleting my account from Sonos & re-adding it didn’t work.

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Airgetlam
2 years ago
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also disappointedContributor I
asked in Components and Architectural

My Ikea SYMFONISK won’t connect (both wireless and with ethernet)

This issue has been previously posted BUT the “solution” did not work for me. Ever since I upgraded my modem/router to a Netgear ‎CAX30-100NAS and the speaker will only connect briefly (if at all) to my iPhone. I have removed and reconnected my network (the 2.4 and 5 ghz) numerous times. I have tried all of the internet and Sonos and IKEA’s suggestions and “solutions” but nothing works. I am about to recycle this speaker. SONOS employee, what is my real solution? Don’t tell me to do what was listed here because it didn’t work:  

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Airgetlam
2 years ago
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Kirwanr1991Contributor I
asked in Components and Architectural

damaged grill sonos move

A friend accidentally knocked my sonos move off a low table and it fell straight on its head damaging the grill on the front (takes the good look off the speaker) still works perfect but it’s only 6 months old and the speakers are that good looking they become a feature piece in the house but now it looks like a damaged broken up piece.would like to see my options for getting it repaired . If any??   

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G
2 years ago
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SM-ONEContributor I
asked in Components and Architectural

Sonos will only work if Macbook and Sonos are on same Wi-Fi network

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?

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Ken_Griffiths
2 years ago
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alanpmcleanContributor I
asked in Components and Architectural

sonos connect

My sinus connect will not switch in. It is not power as I have connected the power lead to another connect box and that works fine. no white light on connect boxthis is the second connect box that has given me trouble. many suggestions on cause/ solution. I have tried the reboot etc per the sinus help guidesthanksalan

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Airgetlam
2 years ago
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steviezContributor I
asked in Components and Architectural

Unable to start radio station (Spotify)

No matter what I do, I can’t play Spotify Radio stations.  I consistently get the “Unable to start radio station (Spotify)” message.  I am able to play Playlists just fine.  Not sure how to troubleshoot this.  I can play fine if I open Spotify manually and play through there.  

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Corry P
2 years ago
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