Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,437 Topics
  • 25,373 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9

4437 Topics

D
DavidzukContributor I
asked in Components and Architectural

Sonos not connecting all of a sudden

So I was listening to music in both rooms then all of a sudden it stoped connecting to the sonos 1 through wifi and I can’t get it too connect. I done a diagnostic ( 65327139). I’ve reset it disconnected and reconnected with the Ethernet cable etc and nothing works 

1
Airgetlam
3 years ago
D
DeclansbeersnobContributor I
asked in Components and Architectural

Sonos app wont connect

My S2 app suddenly will not connect to the speakers but I can still play music through Alexa. 

1
C
3 years ago
M
MartinEklund75Contributor I
posted in Components and Architectural

Connecting a Sonos one to a S2 system after it has been used in S1 setup on other network

I have a house with an S1 setup with 3 amps, 3 play 1 and a move. It also had a Sonons One that i have now tried to install in a flat i own where i have a sonos s2 setup (beam plus ikea speaker). I tried to add the Sonos One but it does not appear in the S2 app. If I run the S1 app it detects the existing S2 system and only allows me to continue on S2. I tried factory reset on sonos one and restart in wired mode but without success. Any suggestions..?

3
Annazel S
3 years ago
B
Blackrabbit313Contributor I
posted in Components and Architectural

Speakers keep falling out of sync

Hi there.  My speakers keep going out of sync.  I’ve followed all self helps inc creating own wifi channels and regrouping speakers but keep doing it.  The support diagnostic number the last time they faulted is: 146769554.   can you please help?  They’ve not always done this, but this problem has been persistent for last 12 months and is getting on my nerves now :(thanks.

1
Simon B
3 years ago
P
prokopowiczContributor I
posted in Components and Architectural

Can not factor reset a playbase

I followed the instructions from here; https://support.sonos.com/s/article/1096?language=en_US.  (unplug, hold play/pause button, plug-in, hold until orange-white blinking) The light went through various speed of blinking / fading, and then turned off, after about 5 minutes of holding down the play button.  It did not flash orange and white.  I tried this many times, with long periods of no power. An earlier troubleshooting conversation here:suggests that the playbase has a Connect button, but does not explain where.  The support comment says to look at the page referenced above and to “See pictures (click the inserts) for the location of the Connect Button.”  I don’t see any pictures on page and don’t know what “inserts” are.  I don’t see any clickable links.  Does Playbase have a Connect button?  Any other suggestions?

5
Ken_Griffiths
3 years ago
J
Jeff YContributor I
posted in Components and Architectural

Sonos Speakers Suddenly Stopped Playing

I had hoped to get support directly from Sonos Customer Support, but it does not appear they are taking calls right now, likely due to some customer support Armageddon event like the one I am experiencing.Two days ago, my speakers have just stopped working. When I attempt to hit play, I see the error message: “Unable to play … Unable to Connect to XYZ”, the app flashes (reloads), and basically gives me a big FU. In the error logs, I am seeing errors such as this: “10/31/20, 11:23 AMUnable to play 'KPCC' - unable to connect to TuneIn.” It doesn't appear to matter what I attempt to stream or playback.The speakers are connected to my Wifi AP with excellent signal strength, the internet is working fine, and no recent configuration changes have been made on any of my network gear. I tried rebooting all of the systems, but not reset them, unaware of what data I might be losing if I do. I am pretty network and systems savvy but there is just no easy way to diagnose these black boxes. I suspec

19
Rowena B.
3 years ago
G
GregAContributor I
posted in Components and Architectural

SL surrounds with playbase audio choppy and dropping out

Just added 2 Sonos SL as surrounds in my family room paired with playbase and sub.  I previously had play 3 surrounds in the room but moved to a new room when i bought the SL’s.  I have a single Sonos One hardwired in another room and all other Sonos devices (12) are wireless.  In general my system is very robust and the play 3’s worked well and still work well in the new room.  When I installed the 2 new SL’s the audio is breaking up when using airplay and sometimes drops out entirely with audio only coming from the playbase.  Happens at the very beginning of any airplay session and when changing tracks using Apple Music from my iPhone.  When playing through the Sonos app using music services no issues.  Any ideas on how to solve?  I’ve already tried restarting my network (Eero), updated and restarted my iPhone.

7
Ken_Griffiths
3 years ago
N
Nirpo120Contributor I
posted in Components and Architectural

Speakers go missing from app

Hi, i bought a sonos move, playbar and a sub 6 month ago. It worked perfect together. We moved to a new apartment a few months ago and now i cant see the playbar and the the sub together with the move. Sometimes i can see the three products but i cant play them together and most of the time i just cant find the playbar and the sub. What can be the reason? Maybe a low quality of wifi connection?? 

1
Mark P
3 years ago
S
StoutContributor I
posted in Components and Architectural

Boost added and cable tv goes to white screen

Added boost and tv goes to white screen. Cable tv works fine if I power off the Boost. Turn tv on plug in Boost and white screen comes within minutes. Obviously Boost is impacting cable tv signal but how do I fix it? No problem with previous sonos product.

3
Mark P
3 years ago
K
Kristian KoehntoppContributor I
asked in Components and Architectural

Website thinks I still have a bridge

I am on a pure S2 system, using the S2 app. A bridge is no longer shown as a system component when I am looking at the system in the app.Yet, when I go to the website, a bridge is still shown as registered with my account. I can checkmark it, and it is even eligible for an upgrade. I do no longer have the physical device, though.How can I remove the bridge from the website?---Website sonos.com → https://www.sonos.com/myaccount/system/households/devices/About your systemYou have 1 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.…BridgeRegistration: 1/25/2014 

4
ratty
3 years ago
S
shartyContributor I
posted in Components and Architectural

Does Ethernet port on ZP90 matter? one port is killing my network

I’ve recently added a ZP90 to my network.  Sine then I’ve been having terrible problems with packet loss,  loss, especially to anything leaving the network, going outside.  Internally I’ve noticed that it seems to take several packets to “wake up” the network. I thought ATT was the problem and they have been out, put in a new modem and cleaned up a couple of bride taps.  Always good to do, but the problem stayed.  I pulled everything from the system and no loss to external pings, , pulled everything back in except SONOS ZP90 and still a problem. I switched etherent ports on the back and no errors now.  I don’t find any documentation calling one IN and the other OUT, but it appears to be so.Any information on this?  I need to make sure that I stay stable. Mike S. 

7
S
3 years ago
R
RagskContributor I
asked in Components and Architectural

New Amp only operates on 5 Ghz frequency? Connections issues with my Subwoofer

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

5
M
3 years ago
J
Jonas ValfridssonContributor I
posted in Components and Architectural

Sonos App broken on Iphone XS Max?

I just got a new phone, and for some reason the same day my Sonos system breaks (Unable to play through Spotify on my laptop). I have tried to connect to my system with my new phone without any luck. So Instead I have began resetting my speakers and trying to create a new system. Now, the application can find my speakers, but when I press ‘go to device settings’ after having pressed ‘install this product’ during the device setup. Nothing happends, the button press registers but then nothing further happends. I did not have these issues on my old Iphone 8 but I don’t have access to that one anymore. How would one resolve this? I have Sonos Play:1 speakers if that is helpful and I am using the Sonos S1 app.

1
Simon B
3 years ago
L
LietepContributor I
posted in Components and Architectural

Speaker crackling

One of my surround sound speakers (one) is crackling. I have tried unpairing and re-pairing and moving the speaker to see in anything next to it is interfering. Diagnostic number 346009813.

3
Mark P
3 years ago
M
myatixAvid Contributor III
asked in Components and Architectural

Problem with Sonos Play1 and Ubiquiti UAP/ Switch

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

8
C
3 years ago
C
Cpazza69Contributor I
posted in Components and Architectural

playbar drops sounds from LG TV

Ever since I purchased my sonos playbar 3 years ago, the sound drops from the LG TV. It used to only happen once every couple of weeks, either watching TV, PlayStation or netflix through the WebOS. Now it seems to be happening 3 or 4 times a day. It is connected via optical cable. This cable has been replaced but it still happens. Are we able to update the firmware or something on my playbar? Or run some sort of diagnostic?

6
C
3 years ago
R
Rayw405Contributor I
posted in Components and Architectural

S2 blew up my whole system.

I love Sonos. I have at least 15 products. Everything was fine until I tried to switch to S2. It didn’t recognize my very simple system at my beach house (one play:3 in the bedroom and two play:5 gen 2’s in the living room.  I must have connected a component via Ethernet ten times already. I’ve rebooted, reset, initialized, you name it. My most recent attempt was to connect the play:3 directly to the router. It’s still there. Then I tried incorporating the two play 5’s. It can’t find them. Then I tried to find my speaker. It can’t find the Sonos WiFi.  I’m striking out.  I was on hold for 45 minutes with Sonos, then we were beginning the troubleshooting. Cecil said he’d call back if disconnected. We were disconnected once and he did call back. Then we have disconnected again and he never called back. Now it’s day two and I’ve been on hold now another 20 minutes.  Cmon Sonos, don’t get too big I provide quality support.  This &**cks. I never should have upgraded. I’m lost.  

8
P
3 years ago
J
josh bContributor I
posted in Components and Architectural

Sonos One SL Buzzing.

I just bought a couple One SL’s to set up surround sound and I’m encountering a incredibly loud buzzing/almost feedback sound from one of them that completely cuts out the audio. Right now the LED is flashing orange and white. I’m assuming I just have a fault speaker but I’d like confirmation/further detail on what the issue is if possible.I sent in two diagnostics immediately after the buzzing happened. Numbers are: 1704120026917381552 Thanks!

1
Simon B
3 years ago
D
daviesd407Contributor I
posted in Components and Architectural

Sonos One speaker crackling/static sound

Hi, Wondering if you could assist, my Sonos One speakers are attached to my Sonos Beam for the surround sound. Recently my left Sonos One has started to crackle / static sound when TV is muted or switched off.I have repositioned the speaker and re-tuned it several times but it has not solved the issue.I have run diagnostics with the reference: 528283216

1
Paul A
3 years ago
C
Castagnola87Contributor I
posted in Components and Architectural

My Sonos Five has a rattle sound on certain songs.

So I dove in and bought my first Sonos product this year and in July I picked up my Five. I have loved this speaker these past 3 months, but recently a couple of songs I’ve been listening to, I have noticed a rattling type sound, and I think it’s with certain bass frequencies. The rattle is like the casing/ housing is shaking. On my five, I use a flat EQ, all zeroes, I have setup the Trueplay and I prefer Loudness on.the 2 sounds I’ve noticed it on are:Deftones - Passenger (Mike Shinoda Remix)Kalley - Alabaster Heartboth through the Spotify service, selected through the Sonos V2 app.Also I don’t usually get higher than 50% on the volume, and I use the speaker alone in the horizontal position. Anybody have a similar experience, or have suggestions to change settings? Is the thing damaged/ can it be fixed? Really hope to fix this issue, since I have already ordered my next product, a Sonos refurbished Playbar is on the way from Beat Buy. 

1
Simon B
3 years ago
Q
q-the-qContributor I
asked in Components and Architectural

Symphonisk speakers no longer showing up on Apple TV

For the past year or so, I have been using the symphonysk to act as a bridge allowing me to “Airplay” from apple tv to my sonos connect (series 1, not airplay 2 compatible) - This has worked great, until recently. I don’t know if it was the latest apple tv update or latest Sonos update, but now the symphonysk does not show up as an audio output option on the apple tv. What to do? I tried resetting the apple tv to its factory settings, but still no luck, so I’m guessing it’s on the sonos side. Any help would be appreciated

5
Annazel S
3 years ago
T
TheinquirerContributor I
asked in Components and Architectural

System app wont connect to wifi

This app has worked fine but now it won’t connect to wifi. All other devices in the house are working fine. I've already tried rebooting the modem and router. my diagnostics number is 1907488341.  Thank you for your help!

2
O
3 years ago
C
Chiefy57Contributor I
asked in Components and Architectural

New Router issues

Hi all, help please! I have a Play Bar, Sub, and 2 x Ones (Gen 2). My play bar and sub are connected to my Samsung QLED. My ones were connected via wifi. Happy days. I could also use Amazon Music and Alexa with it.  Now, I have a new router; a 3 Broadband Router (Huawie)  much faster than Sky. A breeze I thought to reconnect everything as it was. Well, it hasn’t gone according to plan! Only the play bar is working (I suspect only because it’s p,ugh Ed directly into the TV)  I cannot get the sub nor the ones to connect to the new router even with the Ethernet cable. Clearly I’m doing something wrong but I’ve followed the advice to the letter and still nothing. Any advice please?

6
Annazel S
3 years ago
R
RRrocketContributor I
posted in Components and Architectural

Pandora not working with S2 on IOS 14

Ever since I upgraded IOS devices to 14.2, Pandora has become unusable. Songs not found, cannot play errors, lack of continuous play, glitchy connectivity.Spotify works fine.Am using the current version of S@ and have restarted speakers, phones, and IOS devices, no change.please help!

9
Simon B
3 years ago
D
dhof161Contributor I
asked in Components and Architectural

Sonos keeps restarting the song after like 30 seconds..

This issue has happened many times before until it randomly goes away but I’ve never been able to fix it. Streaming the song from my phone’s storage.

1
Simon B
3 years ago
Terms & ConditionsCookie settings