Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,322 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4425 Topics

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Remy33311Contributor I
asked in Components and Architectural

microphone

Good morning, I currently have 2 Sonos Ones connected to an ethernet network. I need to connect a wired mic 🎤 to give conferences. If I buy a Sono Amp and plug the microphone into the jack input. Will the sound from the microphone be broadcast on the Sonos One? 

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Belly M
3 months ago
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MikeElmendorfAvid Contributor I
asked in Components and Architectural

Old/Incomplete Playlists in Music Library

Last weekend I redownloaded my iTunes/Apple Music music library to improve the quality of the tracks I had saved. Everything is showing up fine in Sonos, except my playlists are either old or truncated. Did the location of the files move?  I had tried every permutation for the path for the Music Library in Sonos and I either end up with no playlists or incomplete ones. Any ideas? Thanks.

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Corry P
2 years ago
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SpudulikeitContributor I
posted in Components and Architectural

Room and Components dont exist

Hopefully the hive mind can help. My wife was struggling accessing one room on Sonos. It turned out to be a WiFi error subsequently.I’m not sure how she did it but she established another Kitchen group ( called Kitchen 2) which includes components which weren’t in there. ( a Sonos Connect) i seem stuck with it. Even though the group and items aren’t there. The connect is in another room performing fine. Try as I might im unable to delete the room or the connect from it.Do I have to delete the whole system and start again ? It’s just an increasing annoyance. Thanks

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S
1 year ago
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SteveZissou13Contributor I
asked in Components and Architectural

DVD cutting out temporarily

We have had the Sonos System for over a year now, and within the last 4 months the DVD player has begun cutting out periodically before coming back on. It only happens while playing DVDs, no other sources are affected. I have scoured the help section and tried most of the fixes I saw there, with no luck so far. It is a Sony Blueray/DVD player, playing DVDs, connected to a Beam, Sub, and 2 One Sls. The Beam and Sub are connected via Ethernet. I sent a diagnostic earlier, 178377687. It just cut out again while I was typing so I sent another as well, 1816949457. 

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Rowena B.
3 years ago
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DCLEEZYContributor I
asked in Components and Architectural

Playbar Remote Control

I have my Playbar connected to my TV. I have it resting horizontal on a cablnet below the TV. I have a large room with 20’ ceilings. When I watch TV for some reason I have a hard time hearing people talking during shows/movies. I find that it sounds better when I flip the Playbar up vertically and I can hear the voices better and the background music isn't as loud. Problem is when I flip it vertically then my remote wont control the volume on the playbar anymore. I would have to put back horizontal, adjust the volume, then flip back vertical.Any way around this issue??  I dont want to mount the playbar on the wall vertically so I am at a loss and it is very frustrating even though there is a sensor on the vertical side for volume.  Thanks in advance!

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D
2 years ago
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Daver1999Contributor I
asked in Components and Architectural

random speaker cracle from amp

I’ve got 2 separate Sonos systems since the S2 app won’t work with my Play 5 and Connect Amp. My new system consists of an Arc, Sub, Amp and 2 in-ceiling Polk Audio speakers. This is the one I’m having issues with  When I‘m not using the system, my left rear speaker makes a crackling noise at random times. Approximately every 20 minutes. The sound is quiet, so it is not always noticeable with ambient noise going on, but when the house is quiet it is annoying. Any ideas what this could be and how to stop it?

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3 years ago
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MosciContributor I
asked in Components and Architectural

Sonos does not play - even alexa told so

Alexa play xy from spotyfy or Alexa play someradiostationnameboth worked before - but nowAlexea pretends to play the music but sonos does not make a beep at all.Start playing from the app works, but then I cant stop it by voice anymore.This happens since the latest update I didI reconfigured the Alexa Skill disconnected both sonos from power reconfigured both sonos completelySonos One: Arbeitszimmer (R)Serial Number: 48-A6-B8-87-6F-54:4Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.26.1.7-2.2Series ID: A201IP Address: 192.168.11.6WM: 1---------------------------------Sonos One SL: Arbeitszimmer (L)Serial Number: 48-A6-B8-AA-ED-74:ASonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.28.1.6-2.2Series ID: A100IP Address: 192.168.11.45WM: 1What else can I do

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M
2 years ago
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JbistraContributor I
asked in Components and Architectural

adding 2 outdoor speakers and turntable.

Can I add a turntable and 2 outdoor wired speakers without the AMP.  What product would connect these two?   Also what non Sonos receivers would you recommend.  

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J
1 year ago
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Carol DContributor II
posted in Components and Architectural

Sirius XM.

11/25/20 - Sirius XM is no longer available on my Sonos. This happens every month it disappears and then reappears. Why? This is so annoying. It says unable to browse music.

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3 years ago
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JazzaContributor I
asked in Components and Architectural

Room shows on some iPhone apps but not on others?

Room (on new Amp) appears on some S2 apps but not on others? All hardware up to date. Reinstalled S2 app and the problem persisted. What’s going on?

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J
3 years ago
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castallaLocal Superstar
posted in Components and Architectural

How long for an RMA to be completed?

I received an RMA email minutes after chat with the Sonos agent.  The link to initiate the process failed to complete. A follow-up chat about the problem led to an escalation to the 'returns team'.  I was told I would receive a reply within 24-48 hrs. Almost a week later and I'm still waiting... My problem is compounded by having to use the chat support (due to a speech impediment which makes phone support almost impossible).I sort of expected better practical support from Sonos. 

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C
2 years ago
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Jeff_52Contributor I
asked in Components and Architectural

Sonos controls dissapear when using Spotify

So I am using the S1 app (v11.5) on my Android (v12) and normally when I’m playing any music from my NAS the Sonos controls will show in both the notification bar and on the lock screen. However, when I switch my music source to Spotify, it immediately disappears from the notification area and also doesn’t show on the lock screen. The only way I can see what is playing or jump to the next song is to re-open the application every time.Likewise, the moment I tap “End Session” to switch back to the playlist, the controls immediately pop back up in the notification area.

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Corry P
1 year ago
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Western7Contributor I
asked in Components and Architectural

volume jumps to 50 every few minutes

Weird issue. Randomly, every few minutes, the volume on our playbar jumps to 50 - mid point - and must be turned back down.  This happens whether we are watching TV (apple tv or direct) or listening to Spotify. The Playbar is not connected to any voice services. I’ve done the unplugging thing, system updates, etc.   Any ideas appreciated.    

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Airgetlam
1 year ago
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Shrimper19Contributor I
posted in Components and Architectural

Amazon Playlist Issue

I received a Sonos 1 (gen 2) for Christmas and haven’t been able to get it to play my Amazon playlist since I got it.  If I ask it to play it via Alexa it will do so, but I keep getting “Requested operation failed.  Please try again” when I try and access it from the Sonos app on my Android phone.  It’ll play the playlists that Amazon has created using my music (My Music Review 2020 for instance).  It’ll also play albums and singers from my collection but it won’t play my playlist.I’ve removed and re-added Amazon Music from the app; I have uninstalled and reinstalled the app; I have moved the portable phone which was too close to the Sonos.  Nothing has worked.  All I want to be able to do is manage my playlists from the app and it is getting very frustrating that two things that are supposed to work seamlessly aren’t.

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Rowena B.
3 years ago
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Grey SkiesAvid Contributor I
asked in Components and Architectural

Problem with Sonos Port RCA output / Need a retailer for repair

I have what seems to be a really basic problem with the RCA output of my Port. Probably a simple soldering problem. Music don’t play on the left side. When I shake the cable/input, sometime it starts to work back and then sounds stop. At first it worked great for weeks before the problem come back, but it slowly kept doing it more and more.This seem a really really common problem and anyone familiar with usual analog amps and cables can figure this out. So I chat with Sonos guys and I spent 2 hours with them doing tests/sending pics that solved nothing. Now they want me to call them so they can continue their tests by phone so they can figure this is actually a simple soldering problem or something related to the physical port itself.They never f*****g bothered recognized it could be a simple soldering issue. All they want is to figure this out with more tests. with the RCA and they tested everything, but could not just aknowledge that it could just be a simple soldering issue. BTW, I

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G
1 year ago
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RichieMContributor I
asked in Components and Architectural

some sonos doesnt show in account

I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

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106rallye
2 years ago
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E_JessupContributor I
asked in Components and Architectural

I have a Play 5 and two Sonos 1's and I've moved them and now nothing works. I've tried resetting the app on my phone to reconnect but it doesn't recognize any of the components. Help!

I have a play 5 and two Sonos 1s and I moved them in the house.  The app then wouldn’t work and I’ve tried to reconnect them, reset the app and now the app doesn’t recognize anything.  Help? 

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Rowena B.
3 years ago
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DjjdjdkdkdkkwkdkkdkkdkkdkdContributor I
posted in Components and Architectural

controller connects to wifi repeater

Hi!My controller connects to the wifi repeater (live in a large house) and the ability to control the system disappears as the Sonos system is connected to the ”unrepeated” wifi.I have not experienced this problem before, but just recently.Does anyone know a solution to this?

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D
3 years ago
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Adrian BourkeContributor I
asked in Components and Architectural

Line in echo

Hi if I play music through my line in on my echo 4th gen can I hear that through my sonas sl? 

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G
2 years ago
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CambridgehankAvid Contributor III
asked in Components and Architectural

Phantom Playlists

I keep getting a message that I have to many playlist for the Sonos App.  I have deleted 200 playlist from my music server and still the message.  I went through the Sonos Music Library imported playlist and found three that do not exist on my music server a Mac MiniLibraryMusicPurchasedHow do I delete these from Sonos? I called Sonos support and he said it was an Apple issue, then hung up.  I am not impressed with support.

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C
3 years ago
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DonaldSCContributor I
posted in Components and Architectural

Play:1 speakers won't play Tidal

I’m trialling Tidal Hi-Fi. It works on all of my systems except my Play;1 speakers. I use Sonos S2 OS, and my three receivers are connected with Port and Connect: Gen 2 boxes: they play Tidal Hi-Fi fine. A Sonos One speaker does too. But my Play:1 speakers in two different locations in the house won’t play Tidal. They’re S2-compatible and play Apple Music, but not Tidal. My iPad, iMac and Sonos OS’s are all up-to-date.Before I replace the Play:1 speakers with Sonos One SL speakers and spend yet more $$ on Sonos, any suggestions?Thanks,Don Carter

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D
3 years ago
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Jay-DubsContributor II
asked in Components and Architectural

Preamp & turntable with Sonos CONNECT

I bought 2 Sonos AMPS to drive 2 sets of built-in speakers and create a network when we moved to this house. I also bought a PORT to add our CD player to the network. All that works.I then bought a Music Hall Mini preamp ($99) to insert between our Rega RP3 turntable and a used Sonos CONNECT (Gen2) I just bought. Even though the CONNECT is on our network, no sound emanates from the turntable.To test, I swapped out the CD player and plugged the preamp-turntable into the PORT, and still nothing. I may have a preamp/turntable problem, but I am curious if there is something else I may have over-looked in getting the turntable onto my Sonos network.

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Rowena B.
3 years ago
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Bophie Sellis-ExtorContributor I
posted in Components and Architectural

Sonos One Stereo Pair keeps disappearing completely until I powercycle

It seems to be an airplay related issue.If I airplay to the pair, they will sometimes just disappear. From the sonos app, from the list of airplay audio sinks - just gone.All my sonos products are wired: My Beam, both Ones - the Beam hasn’t had a single issue. The Pair of ones just sporadically decides that they’ve done their duty and patiently wait for me to crawl behind the cabinet to powercycle them. Without intervention, they reappear after about 5 minutes as unconfigured (?+R). If I wait for another ~10-20 minutes, they are back to normal.I have looked at the support info on port 1400. Interestingly, the left One is completely unresponsive: pings time out, it’s naturally gone from the connection matrix. Any ideas what this could be? The logs say nothing. 

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ratty
1 year ago
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robmac77Contributor I
posted in Components and Architectural

Checkpoint Endpoint Security breaks Sonos app on MacOS

I had problems connecting the Sonos app on MacOS to my Sonos system. Whatever I tried the “Not connected” message appeared. I’ve tried all tips in both the error dialog and the forum as well. Even a very long telephone support session didn’t help and can’t solve the issue.This closed topic gave me the right direction to search for. It seems the kernel extension “cpfw” has configured routing in a way that filtered out the UPnP responses to the SSDP requests sent by the Sonos app to discover the speakers. The solution was to uninstall it by invoking sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall"Fortunately I do not need this VPN at the moment. 

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Corry P
3 years ago
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SonoLoamContributor I
asked in Components and Architectural

WDNA not working with TuneIn (Sonos One)

All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.

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Airgetlam
2 years ago
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