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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,829 Topics
  • 26,900 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4829 Topics
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MarkinOviedoContributor I
asked in Components and Architectural
Amp hdmi question

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

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M
2 years ago
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RoreaganContributor I
asked in Components and Architectural
Outdoor speaker replacement

I recently ordered a replacement Outdoor speaker. The replacement only had two wire terminals. Then I checked and the existing had four.  It will not function with just the two but I do not see a product with four wire terminals? 

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melvimbe
1 year ago
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RobjohnlongContributor I
asked in Components and Architectural
Sonos port and era 100 speakers

Will the Sonos port send a wireless signal to Era 100 speakers from receiver?

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Corry P
1 month ago
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heysteevContributor I
posted in Components and Architectural
Issues with one Sonos Device fading in and out, but not another

My upstairs device that is connected with a cable directly to my router is having intermittent issues fading in and out, whereas my downstairs device that is on wireless is not experiencing the same issue while the same music is playing on both.I have Diagnostic code of : 2040040496

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H
2 years ago
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Bunyip73Contributor I
asked in Components and Architectural
Deezer and Sonos

Just recently the sonos/ deezer user interface has changed for the worst. Limited recommendations and search options.Any one else noticed this and have a fix or a solution?

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B
2 years ago
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vamsi289Contributor I
asked in Components and Architectural
Best Fit for a TheaterRoom Setup

I am trying to setup my Theater room where my 98% of usage will be of watching movies and rather than going with a traditional setup wondering if i could do away with Sonos Arch + Sub + anything else (I am looking for surround sound more than Atmos) as most of the streaming services only support surround sound for now.Planning to setup a Screen size of 135 - 150 in Projector screen Will I need a AC Receiver If i have to use a sonos with a Epson 3800/4400/5050B ?My room is going to be a closed room with dimensions 14 x 19 x 11.Will Sonos Arc and Sub version 3 work with this size of a room ?

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Stanley_4
10 months ago
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Poor Guy's GarageContributor I
asked in Components and Architectural
Sonos keeps switching routers

Hi, I have my main router in my basement. I have a mesh system throughout the house as well. For some reason my Sonos devices pick and choose which router they want to connect to almost every day and very randomly. How can I stop this from happening? 

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J
1 year ago
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ThatMattCarrContributor I
asked in Components and Architectural
Sonos One and Spotify mobile app

Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest.  Have also had it when asking Alexa/Google to play through Spotify. 

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T
2 years ago
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Brian WorrellContributor I
posted in Components and Architectural
Sonos 1 lost a speaker

My Sonos 1 system has lost the second speaker and I can’t re-install it because I need Android 10 or above on my Nexus 7 device, purchased as part of the original system installation.  But the Nexus 7 only has Android 6.0.1 on it and can’t upgrade to give me the add/remove feature I need.  Nor can Sonos download the original version of software which supports Android 6.0.1.  Is there anyone out there that can provide me a copy of the software or a get around please?  I don’t see why i need to purchase another mobile device when everything else is working ok.  Thank you

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B
2 years ago
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Jorgen NielsenContributor I
asked in Components and Architectural
Skipping tracks

From time to time my sonos starts skipping the tracks after playing approx one minute of a track. This loop continues until I power off/on the unit. Then it plays ok a few days and then starts the loop again.Any ideas?

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Corry P
1 year ago
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MyUniqueUserContributor I
posted in Components and Architectural
Sonos S2 glitches when streaming TV from my playbar to other sonos speakers

I used to be able to stream tv audio from my playbar connected to my tv on Sonos s1, but with Sonos s2 the audio breaks up on other speakers even though it is fine on the Sonos speakers setup for my tv. 

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M
3 years ago
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willowie1Contributor I
asked in Components and Architectural
Apple service not linking with Sonos Samsung

Hi all - have been using sonos on my samsung galaxy phone for a few months and had an issue linking to apple music inside the sonos app. It originally asked me to reauthorise apple music - then now just goes to a blank screen and does not progress. I click “Add a service” then “Add to sonos” then “Im already a member” then a red circle spins for a couple of seconds on a blank screen then that screen stays blank. Can anyone please help. Much appreciated.

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W
3 years ago
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philc72Contributor I
posted in Components and Architectural
beam and samsung s6 not connecting

Hi everyone, bought a new beam yesterday and followed the instructions on how to connect, however i keep getting a message firstly- we can’t find Sonos on my network,i press ‘yes’,then goes to-do you want to add ‘yes’then-make sure all your products are powered on ‘find system’we couldn’t find a sonos on this account ‘done’.So things I have done- put the app on another phone- no success, have put an erthnet-no success- rebooted-again no success-moved the unit closer to my router-no success.  In my wifi settings I do have the sonos sending a signal out and I have been back to the shop who confirmed it is working.any thoughts or advice would be helpful.Phil

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P
3 years ago
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TuchsethContributor I
asked in Components and Architectural
I have problem SONOS One Black, do not have sound.

I have problem SONOS One Black S/N 48-A6-B8-89-AF-F2-7I can connect the system normally. There is a normal light status but no sound,I have other SONOS models that can connect and play normally.I've tried to reset it all 3 times. Can't fix the problem. How do I fix the problem? 

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Paul A
3 years ago
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Grayhair
posted in Components and Architectural
Tone issue with S2 and iPhone 12 Pro /iOS 14.3

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

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Rowena B.
3 years ago
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Futbol1484Contributor I
posted in Components and Architectural
Added Boost, speaker dropping more

I’m in a 1k sq ft long and narrow apartment with 9 Sonos speakers all on WiFi, S2. My router is set-up in the middle of the apartment to try and give as even distribution of signal as possible. The space is challenged by having a multiple dense walls that severely weakens the WiFi signal if it needs to go through more than 1 wall. Because of that I mostly live on the 2.4 signal for all my devices. I worked out some issues when I first moved in so that for the most part I’ve dealt with speakers dropping from the system rarely. Not surprisingly the speaker I’ve had the most trouble with is a Play 1 that lives the furthest from the router with the signal needing to go through 3 walls to reach the speaker. For the most part it’s worked well enough that I havent felt the need to change something for the last 2 years of living here. Since adding a baby monitor to the room, there’s been a noticeable increase in songs struggling to play, skipping or stopping playing, to the point that I purcha

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F
2 years ago
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Thewizard2000Chromatic Producer I
asked in Components and Architectural
NO MUSIC FILE ON ANDROID AGAIN

 If all my devices are not ethernet wired i got unsync between rooms. I have the best ever wifi 6th generation. Ultra fast 450mbts seconds internet. Never had any problems with any devices at home.

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skullc
2 years ago
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Spence's 3Contributor II
posted in Components and Architectural
Random start in middle of the night

We were wakened at 3:00am with the playbar playing frankie valli oh what a night. It's a track that hasn't been played in a long while in our house. Diagnostic 598446109 Device was definitely not playing when we went to bed and nothing in the Alexa logs to suggest it was 

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Airgetlam
3 years ago
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ffcookie28Contributor I
posted in Components and Architectural
sonos one dropping out during play back

I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My

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Corry P
2 years ago
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Ynez HotelListener
asked in Components and Architectural
Submitted Diagnostic.

Submitted diagnoses 742280991

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Simon B
3 years ago
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Mh0108Contributor I
posted in Components and Architectural
Sonos Connect

My Sonos Connect (gen 1) has been disconnecting after 15-20 minutes of use, and gives the unable to connect to Sonos error. This has been happening off and on for the last few months. Any suggestions on how to fix? The diagnostics number is 81727249. 

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Airgetlam
3 years ago
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coloradoburrContributor I
asked in Components and Architectural
3 Amps shut down my network

Hello All,Components:Amps (3 on ethernet connection)  Move (wifi) One (wifi)I have tried:Disconnect Router 180 seconds Plug in router Add 1 Amp - tested fine Add 2nd AmpResult:Network locks up. Removing 2nd Amp and the network comes back. 

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Airgetlam
1 year ago
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plbjrContributor I
asked in Components and Architectural
Connecting Port to existing hardwired system

I want to connect the Port to an existing  hardwired system with multiple rooms of architectural in wall speakers that use a Russ Sound sdb 4.1 speaker selector and a Pioneer VSX-516 amp.  Can anyone offer advice on how/where to connect?

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buzz
9 months ago
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EmerstonContributor I
asked in Components and Architectural
connect amp with play 3

Hi I have a connect amp zp120 and 2pcs Play3. I would like to connect these to my home cinema projector. I connected the audio IN on AMP but how can I connect the 2pcs play3?

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Stanley_4
8 months ago
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RollandRahrContributor I
asked in Components and Architectural
Spotify and Pandora error messages

I am an AV installer.  At a client’s house which is all S1 and which consists of five Connect Amps and one Playbar.  The fifth Connect Amp was just added to the previously existing four.  In order to get the system set up I had to reset all five units and the Playbar.  I then set it up using S1 and was able to get Tune-In Radio to play on all units as well as the turntable.  As a result of resetting everything, I had to add back in Spotify and Pandora for the client, which I did successfully.  The problem is when Spotify or Pandora are selected I cannot play music.  For Spotify, no matter what I select I get an error message “cannot add music to queue” and for Pandora I get a connection error message.  Prior to resetting the system and adding the fifth Connect Amp there was a Bridge installed.  As part of the work to add the fifth amp I ran a data cable to the location where the five amps are located and connected it directly to one of the amps and eliminated the Bridge.  Since all uni

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R
2 years ago
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