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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 26,728 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4782 Topics
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Troy KorteContributor I
asked in Components and Architectural
Sonos Ceiling Speakers

Hi, i am looking at upgrading my basement speaker set up. Currently only using (2) Costway Dual 10” 1600W powered controlled speakers mostly streaming through bluetooth. I am wondering how I can install (4) ceiling mount speakers that go to a sonos amp and then play with the existing 10” speakers. I’ve read about using the “line in” on the sonos amp to my speakers, would that connect all of them and play at the same time or is that too much on the sonos amp? The 10” speakers are currently plugged into a 110V outlet. Link to the speakers below. Appreciate any help!10" Speakers

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8 months ago
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Thirsty For BeerContributor I
asked in Components and Architectural
Sonos 2 and Sonos 1 Products in Same House

I have a Sonos 1 system in my house with various devices connected. One of them is a Connect Amp which is not compatible with Sonos 2, hence I don’t want to upgrade to Sonos 2. I have now bought a Sonos One SL which is not compatible with Sonos 1 and so I have to make a new system using the newer Sonos app. However, I seemed to have entered some “twilight hellscape” where everything seems to work fine and it all looks good up until the very last moment when the Sonos app eventually reports “No products found”. I’ve tried it a few times now with the same result. This forum query seems to suggest that I should turn off all of the existing devices before creating a new system. Is this correct? If so, why is this? 

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2 months ago
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theRealPOJContributor I
asked in Components and Architectural
last.fm scrobbles incorrectly

I have the same problem like the closed issue: I have sent a diagnostic to you with number: 1553219921last.fm scrobbles with the name of the sonos first like:“PORTABLE + 1 - AWOLNATION” .Please advice, /Per

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3 years ago
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nicorestainoContributor I
posted in Components and Architectural
skip song without ending

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

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buzz
3 years ago
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Phil9971Contributor I
asked in Components and Architectural
Should I use a Port to connect a turntable to a two-Amp home theatre setup?

I’m currently using two SONOS Amps in a home theatre setup to power front and rear wired speakers. I’d like to add a turntable to my setup but understand that the line-in of the amps is disabled in this configuration. In order to add a turntable, would I have to connect it to a Port and then somehow play this through my Amp? Thanks

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P
1 year ago
danks
danksContributor II
posted in Components and Architectural
Trouble connecting from Spotify after using soundbar with TV

This has been an ongoing problem for a while now. I have observed that I always have trouble connecting from Spotify on my computer (or my mobile app) to my Sonos system a short time after using my TV connected to the original Playbar (via optical TOS-Link cable) and configured with 2 Play 1 surround speakers. This is not just a problem connecting to the Playbar setup, but once this happens, I cannot connect to any of my other speakers throughout the house either. I have 2 other Play 1 in a stereo pair, 4 standalone Play 1, and a Move. Spotify fails to connect to any of them after turning off my TV and starting up Spotify. I typically attempt to connect to the Playbar/surround setup first, but once this fails, all other speakers just hang there in Spotify waiting to connect, and never succeeding. Everything is on the latest firmware (as of Jan 2022), but as I wrote earlier, this has been an ongoing problem (more or less ever since I have had the setup, which is going on 3 years now).

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Mr. T
2 years ago
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sdfContributor II
asked in Components and Architectural
Volume on Playbase not controlling volume on Play 1 remote speakers

I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.

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2 years ago
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Randy SingleContributor I
asked in Components and Architectural
Home Theatre /Music

I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together.  HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not.  It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!

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G
3 years ago
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WinmagbarContributor II
posted in Components and Architectural
Sony TV speakers sound better than Sonos Amp

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

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3 years ago
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Dave_OAvid Contributor I
asked in Components and Architectural
Sonos Amp connect with Ethernet, but not activate SonosNet

As the title said, can I set up two 3’rd party speakers and a Sonos Sub using the Ethernet connection, but not activating SonosNet?

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Airgetlam
1 year ago
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Cliff123Contributor I
asked in Components and Architectural
Connect Amp Interference?

Hi,  I have a Sonos Arc and Sonos Connect Amp that plays sound from my tv. The arc will continue playing audio but randomly the speakers in my ceiling connected to the amp keep cutting out. I am wired and have tried moving the Sonosnet channel from 1 to 11 and vice versa with no resolution. If I switch to WiFi only, it gets even worse. Not sure if interference or another issue?  Here’s my diagnostic code 2121982684

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B
8 months ago
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MattBuehrerContributor I
asked in Components and Architectural
two speaker circuits with one Sonos amp and a volume control

I have a Sonos Amp that I'd like to have 2 speaker circuits connect to. One speaker circuit also has an analog volume control. Are there any concerns about doing this that I should be aware of?I also have another Sonos amp which I’d like to connect to two speakers circuits, each with individual analog volume controls. 

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Stanley_4
8 months ago
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ElettrosantiniContributor I
asked in Components and Architectural
Giradischi Pro-Ject T1 Phono SB

BuongiornoHo acquistato il giradischi Giradischi Pro-Ject T1 Phono SB per ampliare il mio impianto sonos, ho collegato l’uscita del giradischi all’ingresso del port ho configurato l’app sonos dopo aver acquisito il tutto, al massimo volume sento molto basso, qualcuno sa darmi qualche info per risolvere il problema..Grazie

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Corry P
1 year ago
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deliriousmarkContributor I
asked in Components and Architectural
Paired speakers don’t play with other rooms

I recently paired two Play 1 speakers in my living room. These speakers work fine when I am playing music in that room alone. However, when I try to group the living room with other rooms in my house, the Living Room pair stop working. I have 5 Play 1 speakers in four rooms. The Living Room is the only room with paired speakers. I have rebooted the speakers and my router multiple times. It’s a weird problem, since the paired speakers work fine on thier own, they just go silent when joined with another room. Is this a software issue?

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UKMedia
2 years ago
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sjmotewContributor I
asked in Components and Architectural
SONOS Connect v2 on S2, Line-in

I have a SONOS Connect v2, working well on my S2 system.  Is it possible to select the line-in which I have connected to a turntable?  I do not see (or can’t find) the option to select ‘line-in’ on the iOS app. Thanks

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jgatie
2 years ago
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SMWS QueenStreetContributor I
asked in Components and Architectural
Volume lowering on IOS Sonos App and Connection to Spotify lost

Our Sonos system lowers its volume level contantly - not great in a 3 floor venue.We also have gaps in our music as an error comes up contantly saying the song cannot be played as the connection to Spotify has been lost. I have submitted a diagnostic - 1224513342 

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Ken_Griffiths
2 years ago
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A974881Contributor I
posted in Components and Architectural
Connection or app issues

I'm having a number of problems with my system.- Will occasionally stop me from adding or removing systems from a playback group.- Systems are disappearing, before randomly returning.- Playback is stopping, or music is repeatedly restarting.All in all I'm getting more and more frustrated with Sonos.

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A
3 years ago
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ximianContributor I
asked in Components and Architectural
Sonos One keeps connecting to my wireless and not sonosnet

I have a Sonos Beam and 1 Sonos One. Both where connected to my wifi.  I had drop outs so decided to connect the BEAM to a Wired connection.  My Beam is connected to a Netgear switch which supports STP/RSTP and it is working fine. Now I am trying to connect the Sonos One to the SonosNet. However it keeps reverting to my Wireless network. I tried resetting the Sonos One, removing the wifi network in the app so that it connects to the SonosNet. This did not work. Tried disabling my wireless on my phone but if I do this the app complains there is no wifi. So that did not work.Looked at the settings and the Beam is on wm0 and the One is on wm1, so the One is not using the Sonosnet.Am I misunderstanding the sonosnet setup?  What steps am I missing? I thought the Sonos One would automatically connect to the SonosNet.

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ratty
3 years ago
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Larsdl76Contributor I
asked in Components and Architectural
disconnecting constantly

Damn.. my connect keep cutting the connection to WiFi, it’s like it has to load to play maybe 1 minute and then load 3 sek again, driving me crazy. all other Sonos work fine, Beam, Move, Ones also. any suggestions?  (WiFi is 550 download and 340 upload at the current room (garage) 

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Stanley_4
5 months ago
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TinnaContributor I
asked in Components and Architectural
Volume cuts off randomly

We have 6 Sonos speakers in the house and since day 1 the volume cuts off randomly. It stops for random periods as well. The only way to switch it on is to increase the volume up and down. We were told that it’s because our WiFi is very low, but we’ve now upgraded the all over the house and no issues but the problem is still there. Anyone has the same issue? Amy tips what it could be? Thanks

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James L.
2 years ago
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MiDiTrending Lyricist I
asked in Components and Architectural
Playbar with sub, 2 SL missing from app

I have a Playbar with sub and two One SL set up for my home theater. Every few days the right speaker goes missing in the app. I can typically readd it by going through the missing device flow in the app and unplugging it. It’s really a hassle. The Playbar is hardwired with ethernet. I’ve already tried switching between SonosNet and WiFi setup but it makes no difference. Also switched left and right speaker and it’s still getting dropped, so I doubt it’s the speaker hardware.  Diagnostics submitted 590785251

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UKMedia
2 years ago
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DmanskContributor I
asked in Components and Architectural
Multi-Controller/Room Audio Playing Out of Sync when Streaming via Sonos App (Any service)

I’ve got a setup with 6 Sonos Connect units in 6 different rooms each of which have an amp and speakers connected to them via optical output connection. All are wirelessly connected to each other with just one unit connected via ethernet to my home network for direct internet access. Which then relays that access via Sonos’ own wireless network between units. Max distance between any of the units is 20ft or less. Everything has always worked flawlessly when playing something in any one room using the Sonos S1 app and a streaming service. However whenever I try to group 2 or more rooms to play the same audio regardless of the streaming service all the rooms are out of sync by as little as half a second to as much as a second or more. How can I get the whole house to play the same music in unison and all synced up? Nothing in the app allows for delay adjustment when streaming. Only for using line-in which doesn't help me. Only thing I can think of is having to hard wire each unit and dis

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6 months ago
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MKMBoostContributor I
asked in Components and Architectural
Physically extending boost unit location.

I have a long ranch house, with my router near one end. I want to optimize my recently purchased BOOST. Locating at home’s mid-length will likely solve spotty disconnects to paired Play:1 units.Can I simply buy/use a quality 25 ft. long ethernet cable extend to better locate the BOOST ? Or are there Limit complications of Cable or WI-FI distance between the BOOST and main router ? Thanks.

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Schlumpf
8 months ago
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ThatS0n0nsUserAvid Contributor I
asked in Components and Architectural
Outside Warranty Services

What does Sonos normally offer or do to it's customers if there outside the warranty period for S2 devices that are defective? Do they normally provide a discount on new purchases and if so, what kind of discount? Or would they maybe see about a full unit replacement if it gets escalated to a manager?

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Stanley_4
1 year ago
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MissionspartaEnthusiast II
posted in Components and Architectural
Sonos 24/7 Support

Why do I often get where I am u able to get a hold of someone for the 24/7 support? I'm calling right now and being told by a recording that it is after hours. There is no after hours with 24/7 support. Lol. I'm trying to get a warranty issue started before the item goes out of warranty.

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M
1 year ago
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