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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,783 Topics
  • 26,732 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4783 Topics
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BHouseBillyContributor I
asked in Components and Architectural
Missing speakers

Hi there,  I have this recurring seemingly random issue with my system where at random the system drops all except the one speaker connected to the router from the app.This seems to happen randomly when everything been be good for a week but then the issue can already over night.No amount of switching the router is and on our the speakers off and on seems to make them reappear on the app. Devices seem to reappear at random after an indeterminate period of time. Today it's been 8 hours since I observed the issue and they're still.not backDevices1x play5 gen23 x play:1 ( one of these is connected to the router)1x arc   

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Ken_Griffiths
3 years ago
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Grayhair
posted in Components and Architectural
Tone issue with S2 and iPhone 12 Pro /iOS 14.3

 I am having with S2 and an iPhone 12 pro with iOS 14.3.  The issue I am having is that when I leave S2 open the notification sound for text messages and when I close the phone are extremely low, barely audible.  The is no issue with the notification sound for the phone.  When I close S2 (remove from memory) the sounds for text messages and when I close the phone are normal.

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Rowena B.
3 years ago
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MenacesoContributor II
asked in Components and Architectural
Products disappear and then reappear and volume keeps cutting out on system

Help.  After many years of near faultless operation of my system I am suddenly having real issues.The only changes I have made recently are to upgrade to a new BT Smart Hub 2 and add a secondhand Play 5 Gen 1. Two weeks later my problems started. First certain units started cutting out and then would suddenly kick in again. Then I noticed some products disappeared from the app. I have noticed on the app that after the volume disappears it looks like the signal is still being received (Radio) and then that stops too.  I have tried a router reboot, disconnecting power to products and tried to reset the system. I now have all products showing in the app but still get cut outs of volume. My whole system is hardwired.Any ideas welcome please.

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Ken_Griffiths
3 years ago
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MiniPhoenixContributor I
asked in Components and Architectural
Music Stops with new router

Hi all,I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.? Thanks,  

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R
3 years ago
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GradunTrending Lyricist I
asked in Components and Architectural
Sonos Radio audio dropping out

Frequent drop out on Sonos radio when listening to bbc 6 music and others. Have tried usual fixes to no avail. The problem has been increasing since introduction of Sonos Radio. I don’t have the HD radio option. WiFi speed in house is good and consistent.getting very fed up with Sonos these days.Diagnostic 1277947695 

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Ken_Griffiths
3 years ago
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RichieKiContributor I
asked in Components and Architectural
No light and not working.

Sonos connect unit was working in the morning but when we returned from a walk it wasn’t visible on the app and none of the lights were visible on the unit.Tried a different power lead. Still no lights and No action.Moved a connect from a diffenent room into its spot and it worked fine.Any ideas or am I the owner of a dead Sonos connect?thanks 

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Paul A
3 years ago
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SRCN1991Contributor I
asked in Components and Architectural
Spotify always drops or skips

When using spotify the playback always drops and we get a “ cannot connect to spotify”WiFi is all good and connection is good - any help?

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Simon B
3 years ago
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pdxmuslContributor I
asked in Components and Architectural
Cannot link sonos speakers

I have the 5.1 system with the play bar. Something happened a few weeks ago where all 4 speakers got removed from the stream app. They were there before. I've controlled them multiple times. Or at least I remember doing it.Im trying to add them back in. I reset one of them. That seems to get it back in the app, but it couldn't be linked. Sonos can't seem to find any of those speakers unless I reset them.I think the problem might be that its trying to re-register the product, but its already registered. I have the same account. Same wifi. Everything is the same. The speakers just disconnected for some reason. Is there something I can do to unregister or import these speakers? Before you ask. I've rebooted everything multiple times. Sonos app is ignoring those speakers I haven't attempted to reset.

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Ken_Griffiths
3 years ago
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kennabtContributor I
asked in Components and Architectural
Connect Low Volume since update

Ever since my app updated, my Connect has very low volume. Connect→ Amp→ Speakers. Amp turned to 100%. Worked fine prior to update. Diagnostic: 502130599.

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Paul A
3 years ago
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Patrick TurnerTrending Lyricist II
asked in Components and Architectural
Playbar suddenly not playing TV audio - Still works with streaming.

My Playbar suddenly stopped working with TV audio this week.  I have an LG UK6570AUA using optical out.  This has worked without issue for 2 years.  If I go into the app I can play music.  It will not recognize the TV input.  I have this Playbar set up along with a sub and two surround speakers.   Strangely when I try to use the volume up on the remote, the LED on the Playbar does not show anything.  But when I press volume down, the LED blinks.   Regardless if I go into the app it does not see that there is a TV source and raising the volume does nothing.   So this happened for the first time last Thursday.  I reset all connections, power cycled a few times, and eventually the playbar came back.  Today (Saturday) same problem.  I cannot do the same kabuki dance with all the wiring again.  My wife is pissed.  I had to go back to the TV speaker. I have seen other posts about this problem.  Seems like a silly issue to have.     Please help ASAP.  

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Paul A
3 years ago
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SoundsearcherContributor I
asked in Components and Architectural
Sonos products connecting to a different WiFi

half of my sonos products have switched by themselveds to another wifi netwrok in my housr. how do i get everything back under the network that i want? i have sonos boost connected to router but half of my products arent even recoginiing it. 

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Smilja
3 years ago
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JajajajajaContributor I
asked in Components and Architectural
Can't connect to Sonos

Cant conect. Sonos 5, gen 1. HAd it for 2 years and used it maybe 2-3 hours. Cant conect. Trude everything!

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Airgetlam
3 years ago
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Martine HansenContributor I
asked in Components and Architectural
My Ikea SYMFONISK won’t connect (both wireless and with ethernet)

We recently changed our wifi password and I downloaded the new Sonos app. I‘ve been having trouble with the connection before, but now my Sonos won’t connect at all. I moved it to my room, which is closer to the decoder, and been trying to connect to WiFi both wireless and with ethernel. But it still can’t find my device. When trying to connect to WiFi the Sonos app says it’s the wrong password, but I’ve checked and it is the correct one.. 

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Airgetlam
3 years ago
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Rd33Contributor I
asked in Components and Architectural
Guest use forcing upgrade

Hi- when i log into the app/find the Sonos system on the wifi at a vacation home (not my account/home) it forces me to “update for more features”… but I’m not the owner and don’t know their account email/password. How can i use the system without going through this step? 

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Ken_Griffiths
3 years ago
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Karin123Contributor I
asked in Components and Architectural
My iPhone can't find and connect with my Sonos system

Himy iPhone can’t find and connect with my Sonos after getting a new router?

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Airgetlam
3 years ago
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walden.sContributor I
asked in Components and Architectural
Sonos Playbase wifi broken?

Sounds very much like the WiFi card is broken on my playblase, having read this forum. Anyone contactable from Sonos support, as your UK phone number is disconnected..

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Simon B
3 years ago
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JackieZContributor I
asked in Components and Architectural
Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record

My brand new Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record. When I switched to my laptop’s internal speakers it resumed playing just fine.

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J
3 years ago
M
Maca1960Contributor I
asked in Components and Architectural
Airplay Unable to Connect

Ive bought three Sonos One speakers recently 2 black, 1 x white, two have worked perfectly (black) although the last one (white) wont conect via airplay (AIrplay “Unable to connect” to Den”,). Saying this all three work perfectly through the Sonos app.I have Factory reset offending speaker, rebooted IOS device,Rebooted router, changed name of the speaker,relocated the speaker.My thinking is the IOS airplay is at fault no so much the Wifi network or speaker.I have noted that the offending speaker has a hardware Version of 1.26.1.7-2.1 as the other speakers that are working have a hardware version of 1.26.1.7-2.2. I dont believe  the descrepencies with these versions woudl be at fault, as the three speakers were bought within the last 1 month. Any ideas would be greatly appreciated. CheersIan

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M
3 years ago
M
MaxLevLContributor I
asked in Components and Architectural
Sonos Amp random popping / cracking sound on left channel

Hi, I have a Sonos Amp (new generation). its been plugged in october. I noticed that often when changing songs on Spotify, I would hear a popping / cracking sound from my left speaker. I tried to reproduce the problem but it was really random. A week ago, it started cracking /popping at random pretty much at any time, on any source like when I use Spotify, my TV or my Amazon Fire stick. I interchanged the left and right speaker to see if the problem was coming from the speakers, and it was still only affecting the left channel... I tried new cables, new banana plug... New hdmi cable... Connected to my network with a cable... Still no luck…Is there a possibility that my amp needs to be repaired or maybe there's an update or something I could do? Thanks!

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Simon B
3 years ago
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totemkoContributor I
asked in Components and Architectural
Spotify x Stereo with Five unbalanced

I am using two Fives in stereo mode + one sub.I noticed that the stereo is noticeably not balanced between left and right by default. One side is consistently louder.The pb seems to be Spotify specific.I tried to invert the Five speakers but it do not change anything (so it doesn’t seem to come from the speakers).  I tried with Sonos Radio and had no issue.As a fix I updated my EQ balance to compensate. But it forces me to change my EQ settings when switching music sources + it should not happen anyway. Any idea how i can fix this? 

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Annazel S
3 years ago
garfieldairlines
garfieldairlines
asked in Components and Architectural
Bandwidth problems FLAC only

Hello everyone.   I have two IKEA speakers, connected on a almost dedicated wifi network (only a phone is also connected to it), with excellent connectivity to the router and no conflicting wifi networks.  Listening to web radios and MP3 320kbs stored on my NAS works like a charm, but when I pick any FLAC music I get buffering errors, 1001 errors, or one second of music and numerous skipping and so on.  The NAS is directly connected with a CAT 5E ethernet cable to the wireless AP, that shouldn't be a problem. Besides, listening to the music with a computer on the same wifi next to the speakers works flawlessly.  What can I do to remedy to this problem? I am getting hopeless and it's next to impossible to use          

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Stanley_4
3 years ago
S
Sexauer85Contributor I
posted in Components and Architectural
Sonos Desktop Controller updates cause a system crash

Hello, it seems that every time my sonos system is running fine and I install the new update for the desktop controller it completely breaks my system. I have 10 sonos products and some now do not show up in my device list, streaming services for music all of the sudden have the wrong encoding and will not play, or will completely stop playing everywhere half way through a song. Every time we update it seems to be one problem after another. Does anyone else experience the same issues, and is there any resolve for audio disconnects and speakers disappearing? Again, my system was running fine before the most recent update. These issues have happened in the past after updates to the desktop controller as well but resolve over time after multiple router resets. Everything else on my home internet works fine, no boost networks that could interfere (that was another problem I discovered in the past and corrected). 

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Stanley_4
3 years ago
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benjtekAvid Contributor I
posted in Components and Architectural
associer enceintes filaires avec enceintes sans fil

Bonjour la communauté,je voudrais associer 2 enceintes sans fil avec mon installation existante (ampli marantz 7001 + 2 enceintes colonne Cabasse jersey filaires), tout ça dans la même pièce.Le matériel “Sonos Port” peut-il être la solution ?Le son Cabasse et le Sonos est il très différent ? Merci pour votre aide, Benjamin

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Airgetlam
3 years ago
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KayaemContributor I
asked in Components and Architectural
Cannot connect Sonos One to new ASUS Router

I just purchased and set up a new ASUS-RT-AC86U/CA Dual Band Wireless Router. I have tried several times to connect the Sonos One to no avail. I searched this community and found an answer from 3 years ago. I moved the Sonos One right next to the router. I adjusted the router settings per the community answer to: wireless menu>>Professional Tab>>Airtime Fairness - and disabled. I tried the setup through the Sonos App on my iPhone but it did not work (the Sonos network does not appear in wifi settings). So then I used the alternative set up and plugged the speaker directly into the router. The speaker worked instantly. I could play music from the app and I could use the Hey Google command. So then I moved the Sonos One back to where I originally had it placed. I plugged it in, went to the app and it showed the many stations I could connect to but when I tried, it says it cannot locate the Sonos One. The Hey Google only answers that it’s not connected to the internet. I tried

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K
3 years ago
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bilbo_frustrated67Contributor I
posted in Components and Architectural
how can i move a speaker to another system

I have 2 systems, One for my home and one for my work. I want to move a play 5 from work and put it on my home system. I disconnected the one i had on the home system. Now i can’t get either one to work. Is there a way of restoring both the sonos router and the speaker to factory settings so i can start over? I’ve tried doing the unplug and such but when i get to the step where is asks to press the connect button it keeps saying it won’t work. I’ve tried live chatting but they were no help. I;m really getting frustrated with sonos!   

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Ken_Griffiths
3 years ago
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