Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,079 Topics
  • 24,156 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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  • 111
Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3079 Topics

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ncrabbContributor II
posted in Amazon Alexa and Sonos

Echo dot auto play on connect amp not working

I have set up an Amazon Echo Dot with a Sonos a connect Amp, everything working fine, however after a full power cut, the Autoplay now no longer works. If using the Connect Amp through, for example, the Spotify App from the Sonos controller, and then asking Alexa for the weather, it does not cut in. We have to select the line-in from the Sonos controller to pick it up!!! I have checked all the settings and they were as before the power cut. I.e.from Sonos controller Use Autoplay Volume is on, Autoplay Room is selected and all is ok as stated above it will play if manually selected from the Sonos controller, from the Alexa App the Start of Request and End of Request are turned on. Very frustrating as was working beautifully before power cut.

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UKMedia
5 years ago
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joechrContributor II
asked in Amazon Alexa and Sonos

Sonos One w/ Spotify have to ask twice

I just updated to the newest version for my 3 Sonos Ones. I have changed my default music service to Spotify. When asking Alexa (Sonos One) to play a song it will not respond the first time and just stays silent. Do it a second time and it plays right away. Has anyone else experienced this?

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Keith N
6 years ago
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fcarranzaContributor I
asked in Amazon Alexa and Sonos

Sonos One with Alexa trying to access my songs & playlists in iTunes on my iMac

I just got a Sonos One for Xmas with Alexa and I love it. However, I am a newbie and would like to ask Alexa to play a song, album or playlist from my fairly large iTunes library on my iMac. Can anyone assist me on how to do that? Thanks in advance.

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M
5 years ago
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Hi qContributor I
asked in Amazon Alexa and Sonos

Sonos one and Alexa in Hong kong

I got a Sonos one for Christmas but I can't get Alexa to work. I'm in Hong Kong and it just says not supported. Any ideas please.

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D
5 years ago
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Esilbe1Contributor II
asked in Amazon Alexa and Sonos

Playbar and Sonos One - problems with grouping and volume control

I have a Sonos Playbar and a Sonos one and there are two behaviors I am curious about. 1) When I group the Playbar and Sonos One, if I pause the TV, the grouping breaks when I resume play. This also happens when I switch to listening to music using Alexa. So, at times, there is some confusion about which device the volume should come out of. 2) If I have these same two devices are grouped, and I raise the volume on the TV (using the remote), only the Playbar volume increases. So I have to use the App instead to increase the grouped volume. Are these 'normal' behaviors or is there a 'fix' for them...or something I should do differently?

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UKMedia
6 years ago
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sseeger218Contributor I
posted in Amazon Alexa and Sonos

Sonos CONNECT Line-In Over Echo speaker?

Will an Amazon Echo connected to my Sonos network play line-in audio from a Sonos CONNECT? I am considering purchasing an Echo Dot. I currently own a Sonos CONNECT and PLAY:1. I mostly listen to my turntable connected to the line-in on my CONNECT. If I buy an Echo, will the Echo Dot's speaker play line-in audio from my CONNECT once its synced to my Sonos network? Additionally, will Alexa commands like "Alexa, turn it up" work while playing line-in over the network?

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D
5 years ago
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Brooks PerryContributor I
asked in Amazon Alexa and Sonos

Sonos One Alexa setup: "not yet available in your country"

Even the professional installers who helped me set up my new One speakers couldn't solve this issue. Anyone else have this error message when trying to set up voice services? I live in Los Angeles and all my devices, Amazon and Sonos accounts are registered in the USA. I've tried it with numerous iPads, iPhones to no avail. Pretty disappointed in the product as this has been going on for more than 6 weeks now.

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Chris
6 years ago
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hupp2itContributor I
asked in Amazon Alexa and Sonos

Sonos One and Alexa Skill issues

I know that the Sonos One Alexa integration is limited. However, as Alexa devices now pervade my home this limitation has become more frustrating. My specific issue is with Alexa skills that I have added. One in particular exemplifies my problem. Twitch has a new Alexa skill with which I can play the audio from a stream through my Alexa connected devices. This is triggered with phrases like "Alexa, ask Twitch to play ". With the Sonos One, it responds to the commands, but will not play the audio. So, if I ask it to list streams it'll do it, ask me which I want and then do nothing when one is selected. So, I can't really tell what's going on. It seems that the skill is supported but it just doesn't play the audio. Have any of y'all resolved these kinds of issues with skill integration on the One? The problem is compounded because of the location of my One. The One picks up my request from the main living areas in the house because the mic is amazing. To get a dot to pic

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Edward R
6 years ago
Edward R
Edward RRetired Sonos Staff
posted in Amazon Alexa and Sonos

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help. If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.Simply put: It involves some moving back and forth, providing information as you go.The issues this post may help you resolve include but are not limited to: - "Your Spotify account does not support streaming on this device." - Radio stations not playing when you ask them to. - Asking for something to play- whether this is acknowledged or not- only to be met with silence.It is worth noting, however, that several of your desired functions may simply not be available on Alexa via Sonos just yet. We have articles t

111
UKMedia
3 years ago
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scottmurray17Contributor I
posted in Amazon Alexa and Sonos

Sonos with HomePod

Will I be able to ask an Apple HomePod to play music from Apple Music? I am considering changing from Apple Music to Spotify so I can use Alexa to play music on my Sonos system but would like to know if it is worth waiting for the HomePod?

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S
5 years ago
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EagsContributor I
asked in Amazon Alexa and Sonos

Sonos Alarms with Alexa

Can you ask Alexa to set an alarm to wake you with radio from spotify? I've tried but Alexa says it does not support this.

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Edward R
6 years ago
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drpattersonContributor I
asked in Amazon Alexa and Sonos

Alexa choosing wrong Tunein station

I've just added an Echo Dot to my system so see how it works. I usually listen to BBC 6Music in the kitchen and having trouble with this. If I select BBC6Music from the Sonos app I get a nice clear stream called "BBC Radio 6 Music". If I ask Alexa to "play 6 music in the kitchen" it starts a stream called "225.648 BBC Radio 6 Music UK" which is awful quality and keeps dropping out. Its not network issues as I can switch to the good stream from the app and it works perfectly. Is there a way to get Alexa to choose the stream I want? Any favourites function?

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bockersjv
6 years ago
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andygarminContributor I
asked in Amazon Alexa and Sonos

Using Sonos One to call another person with Alexa

Does anybody have any info as to when Sonos will update the software on the Sonos One to allow conversations with other people using Alexa on Amazon equipment. Used to do this regularly using an Amazon Echo and miss the feature now I’m using a Sonos One.

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Chris
6 years ago
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Digger77Contributor III
asked in Amazon Alexa and Sonos

Alexa only plays one song and then stops

Hi Folks Happy New Year to everyone! Just bought my 3rd Sonos this week (Sonos One). Alexa is only playing one song on a playlist then stopping which is driving me insane. Has anyone got a solution to this very annoying problem please? Looking at the forum it seems like a very common problem that keeps lingering on which is very disappointing considering the reputation of 2 huge companies Amazon & Sonos. Any help or advice from anyone would be much appreciated? Thanks

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UKMedia
6 years ago
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seanydContributor I
asked in Amazon Alexa and Sonos

Sonos One stereo pair

Hi I have a pair of One's , one is in the living room and the other is in the dining room. Sometimes when I ask Alexa a question they both answer or one will answer followed by the other a few seconds later. Any ideas how I can rectify this so only one answers? Thanks

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C
5 years ago
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lbibbo61Contributor I
asked in Amazon Alexa and Sonos

switching amazon accounts for Alexa

I changed amazon accounts and Alexa is "having problems understanding me right now...."

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UKMedia
6 years ago
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milesdavisContributor I
asked in Amazon Alexa and Sonos

DO I NEED A DOT TOO?

Just ordered a "One" (not the 1. already have one/1). Been looking at how-to-set-up video, it SEEMS like I may now need a Dot (or Echo) to have Alexa enabled on my new device? Is this true? See below: (3) Alexa enabled device). I was guessing the Sonos WAS an "Alexa enabled device"....? I (think!) I have a PLAY 1 and a PLAY 3 and a new "ONE" on the way. Do I need a DOT too? TERRIBLE naming / branding Sonos! I recommend Sonos to friends and have no idea what to tell them to get: ONE, PLAY 1, "not the "1" but the "ONE", might be PLAY 1 or the PLAY ONE, not sure..." etc.. What do I need to use Alexa with my Sonos? 1) An Internet connection / WiFi router 2) Sonos system running the latest update 3) Alexa enabled device

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Chris
6 years ago
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Sac FanContributor I
asked in Amazon Alexa and Sonos

Alexa's "I'm listening sound" freaks out my dog. Can it be changed or turned off and still have Alexa work?

I have a pair of Sonos One speakers set up in stereo mode in our family room. The noise Alexa makes to indicate that she has heard us mention her name is driving my dog crazy. Can the sound be changed or completely turned off (while still being able to use Alexa?)

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S
6 years ago
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SDKContributor I
asked in Amazon Alexa and Sonos

Alexa is not working on Sonos One

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app. Any ideas on what might be wrong? Thank you in advance... SDK

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E
4 years ago
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PaulJHContributor I
posted in Amazon Alexa and Sonos

Help! Advice on multi-room setup with Echo Dot

Hi! I hope someone can help. I'm trying to figure out how to do multi-room audio and choosing speakers, and Sonos keeps coming up. Currently (and very shortly) I have a Dot in the bedroom, Echo in the front room and Dot in the kitchen. Front-room has a full stereo setup with Amp and surround sound speakers. Bedroom I'd like to sort a basic stereo for the TV that the sound can come out of. Kitchen I'd like a simple speaker. So for multi-room, I was going to 3.5m jack to the stereo in the front room. Bedroom I was going to find a sound-bar or similar (play5?) for the TV and hook up the dot via 3.5m jack. Then the kitchen just use a Play:1 via 3.5m jack. The question is... with this all work without having to always swap inputs on both stereo systems? The whole point of automation is to minimise all that, so I'd love to just ask Alexa to 'play X' and it plays throughout the whole house, but with better sound than the terrible one in the Echo.

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Frankmarko
6 years ago
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takisContributor I
asked in Amazon Alexa and Sonos

Sonos One competing with Echo Dot in same room

I have a Sonos One and an Echo Dot in the same (large) room. It seems that the Echo Dot seems to take over more requests than the Sonos (not sure if it's due to mic sensitivity or software issue). For example I'm clearly closer to the Sonos device and asked it to play music. Both devices listen but it seems that the Echo takes over the request most of the time. What is the recommended workaround other than changing the Echo wake word and mentioning the Sonos one name every time when I want to play music there?

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Chris
6 years ago
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cuddcdContributor I
asked in Amazon Alexa and Sonos

Echo Buttons

Was looking at getting Echo buttons to use with my Sonos One. Will they work with the Sonos or only the Echo?

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UKMedia
6 years ago
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Tek_Freek
posted in Amazon Alexa and Sonos

Sonos One problems

I'm starting another thread because someone marked my other one answered and it hasn't been answered. Why would someone do that? :@ Anyway.... Here is a link to the other topic. Ignore the first page as I was pretty ticked off for a while. Actually, I'm still ticked off, and I'm trying to not rant. https://en.community.sonos.com/amazon-alexa-and-sonos-229102/i-think-i-ve-made-an-expensive-mistake-6796277 After all I've gone through the comment that best fits the current circumstance is "One step forward. Twelve steps back." I thought I was getting there. I really did. Everything was close to working except Alexa kept dropping music in the middle of a song or after only two or three songs. It was taking verbal requests as well. I had to stop working on it and do some shopping. When I got home I found that none of the buttons on the top of the speakers worked. No volume up/down or play/pause. No sound or response when pressing them. And when I said "Alexa", I got the

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G
6 years ago
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tgseaverAvid Contributor I
asked in Amazon Alexa and Sonos

Echo spot

I have a sonos one connected and trying to connect a echo spot and can't! Help

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Chris
6 years ago
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RalpfocusProdigy III
asked in Amazon Alexa and Sonos

Sonos Alexa, more detail on how it works?

So a very new poster to the forums but a user of them and Sonos for 3 or 4 years. Having searched the forums I have been unable to find a more detailed description of how the integration with Alexa works beyond that given in interesting posts like https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-alexa-and-local-nas-stored-music-6791479/index1.html These posts describe the process along the lines of 1 - echo hears you 2- echo sends voice to Alexa servers 3 - Alexa servers translate voice to text 4 - Alexa servers process the request, determining what music to play on what speakers 5 - Alexa sends request to Sonos cloud. 6 - Sonos cloud sends request to your speakers. Steps 1 to 3 seem straight forward, it is after that point that the process is less clear. The Sonos cloud (presumably this is a true cloud service?) cannot directly send the request to the local Sonos device(s) as the local firewall will block an incoming request, so life must be a bit more

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R
6 years ago
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