Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,201 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3089 Topics

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LWELDONContributor I
asked in Amazon Alexa and Sonos

Sonos One Windows App

Is the Windows App capable of setting up a new Sonos One?

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L
6 years ago
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user1217311Contributor II
asked in Amazon Alexa and Sonos

Sleep Timer using Alexa - not working with Sonos One

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own). I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want). Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.

63
D
5 years ago
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barhudContributor I
asked in Amazon Alexa and Sonos

Sonos 1 Alexa alarms

I have completed the alexa setup but i dont seem to be able to set an alarm or timer. In the alexa app i can see it received and understood the request but alexa then replies sorry i am having trouble with that

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W
6 years ago
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pjinpjsListener
posted in Amazon Alexa and Sonos

False triggers of Alexa on Sonos?

This is rather annoying. Periodically, I will hear a chime from my Sonos One without saying the trigger word `Alexa`. This may be because I've placed the device right next to the TV. Is there any way to mitigate these false triggers?

6
I
5 years ago
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Andrew ParkerContributor I
asked in Amazon Alexa and Sonos

Alexa Muting All Speakers

I'm experiencing a frustrating aspect of Alexa and Sonos integration whereby I have a number of speaker groups and using Alexa mutes all groups. So for instance last night I was upstairs listening to music on a single PLAY:1 (playback initiated via the Sonos app), and downstairs my children were getting homework help from Alexa in the kitchen. Each time they summoned Alexa playback upstairs was muted. Is this normal? Is there a setting to stop Alexa muting Sonos playback?

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Ryan S
6 years ago
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Nick BlandContributor I
asked in Amazon Alexa and Sonos

Can’t hear Alexa when wired

I have just set up a wired connection from my dot to my Sonos 5. I can now control the volume, music choice but I can’t hear Alexa.. she is picking up what I say but I can’t hear the response. Am I doing something wrong?

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Airgetlam
6 years ago
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DoublegintonicContributor III
asked in Amazon Alexa and Sonos

SONOS 1+ Alexa TIME SETTING Local time

My new Sonos 1 insists on working 7 hours behind UK time - I have updated the app on phone to use UK GMT/set time for internet and timing shows was local time on iPhone but One/Alexa has USA time. How do I get Sonos 1 Alexa on local time?

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Ryan S
6 years ago
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gazzstevensTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One Not Responding to Alexa Commands

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action. Diag-8022698

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UKMedia
6 years ago
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gazzstevensTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One Not Responding to Alexa Comands

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action. Diag:8022698

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Smilja
5 years ago
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GgKmContributor I
asked in Amazon Alexa and Sonos

using Alexa on sonos one - apple music

Hi, I very recently bought a sonos one and love it and the sound quality. Eventually will be getting the playbar. I use Apple Music and when I ask Alexa to move to the next song she keeps saying no music or something and only works with amazon music. How do I get Alexa to skip tracks and search my library for songs so I don't have to keep browsing through my phone / tablet? Many thanks. K

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Ryan S
6 years ago
Bazzeref
BazzerefContributor I
posted in Amazon Alexa and Sonos

Echo Plan

Am I right in thinking that if I have the Amazon Echo Plan which I use with the echo dot, that it will play through my Sonos?

0
Bazzeref
6 years ago
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PeppaContributor I
asked in Amazon Alexa and Sonos

Alexa keeps false triggering on Sonos One

Apologies if this has been covered already but my Sonos One/Alexa keeps waking up/false triggering while I'm watching TV and it's driving me mad. Whereas others have complained about the mic sensitivity being too low I haven't found this - in fact for me the Sonos One hears me far better better than my Echo and Echo dots ever did and overall I'm loving it. But this issue of Alexa waking up with a loud chirp every few minutes is driving me mad. I've checked the audio files and there's nothing apparent in there that appears to be triggering it - it just seems to be random words with no pattern. My question is are others having the same issue, is there a way to fix it, or do I have a faulty unit?

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B
5 years ago
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ginnyfishContributor I
asked in Amazon Alexa and Sonos

Alexa no longer hears me on my new Sonos One...

So, I set it up and all worked great. Now though, there is no response when I say Alexa. I have tried diffent commands but it’s like the mic isn’t working. The Sonos still works with the app. I can’t work out how to factory reset the thing? Does anyone know how?

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R
6 years ago
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chriscaggContributor I
posted in Amazon Alexa and Sonos

Echo dot only plays 1 song

Echo dot and sonos sound bar are all connected wirelessly. I tell Alexa to play sting channel on pandora in living room, it plays only one song and nothing else.

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Edward R
6 years ago
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ColmAvid Contributor III
asked in Amazon Alexa and Sonos

Echo dot volume drop on requests

Hi I have an echo dot in my kitchen and sonos throughout the house . When I say Alexa to the dot, the volume on all speakers drops until the request is complete. Can I stop this from happening to the speakers located on other rooms (I.e. Those not in the kitchen). Very annoying for listeners in other rooms.

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M
6 years ago
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brik74Trending Lyricist I
posted in Amazon Alexa and Sonos

Link an Echo Dot to an existing Sonos speaker

Are there any plans to allow pairing of an Echo Dot to a particular Sonos speaker? For example, I would like to move my Play:3 to the garage and put an Echo Dot out there with it, so that I can talk to the Dot and have all responses come through the Play:3. Is this in the works at all?

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Formidible
6 years ago
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klwlls11Contributor III
asked in Amazon Alexa and Sonos

Sonos Ones Not Playing Music

I bought two sonos ones to act as surrounds with my playbar in my living room. Besides a few small problems everything seemed to be working fine. Now the sonos ones will NOT execute music commands. When I ask Alexa to play a song, it acts like it is going to work and says that it is now playing in the living room but nothing happens. I have tried everything that I know to try and fix the issue. I have removed everything and readded everything again. I even changed the groups name thinking there may be a naming conflict. It is now named TV Room, but that didn't work either. Everything else works as far as Alexa goes, just NO MUSIC. This is really frustrating. Does anybody have any suggestions for me?

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K
6 years ago
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shadybeeTrending Lyricist I
asked in Amazon Alexa and Sonos

Mic Sensitivity and Wake Word

I think it is not just the mic sensitivity of the Sonos One, but also the accuracy of the wake word detection. Alexa has woken up to (from the TV) "They must think I'm the nanny" "With Brexit this will take" "Accelerating UK growth" "Eccentric" And other random words, some but not all containing the letter "X". I recorded the clips, and when played back they consistently trigger Alexa to wake up. Strangely, when I repeat these words, Alexa doesn't wake up. Sometimes she doesn't wake up at all unless I stand over her, or shout. If you want the audio clips, let me know.

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S
6 years ago
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mnrlee85Contributor I
asked in Amazon Alexa and Sonos

Alexa overly sensitive on the Sonos One

Hi all, I have seen a few topics where people are commenting that they are having trouble giving commands to their Sonos One player via Alexa but I'm finding the microphone is too sensitive and it is chiming constantly when we are talking nearby without even using the wake word. Is there any way to adjust sensitivity (I don't think there is but thought it wouldn't hurt to ask). Also, is there any way to change the wake work like on the Echo? My other half is called Alex and it would be better to have a different wake work (we use Echo on the Amazon Echo Dot we have). Thanks.

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Z
6 years ago
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ScoobychiefContributor III
asked in Amazon Alexa and Sonos

Alexa not playing either radio or amazon music unlimited question please answer someone

i have a trail for amazon music unlimited and sat night it was working fine, sunday morning i asked alexa to play radio and she replied here is something you might like but no music or radio playing. also asked for various artist and tracks and still no music playing.. anybody know why this is happening on a new sonos one. if their is a remedy please reply with full discription of how its done please absolute newbie to all this. its driving me mad, although music is working fine from other devices, just amazon unlimited music, but it was working, my subscription doesnt finish until 27nov..

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jgatie
6 years ago
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shadybeeTrending Lyricist I
posted in Amazon Alexa and Sonos

"Music Playing On Another Device" error

Kept getting the music already playing on another device error. Alexa would say she would play, but no audio comes out. Also sometimes she would only play one song then stop. The cure was to go into the Sonos app, and in the "My Sonos", where the song title is at the bottom of the screen, keep hitting the play button, even if there is no song listed there. Various songs kept popping up, along with the "playing on another device error", but after repeatedly pressing play, and all the backlog of songs had cleared, all is working OK now.

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UKMedia
6 years ago
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DCSippTrending Lyricist I
asked in Amazon Alexa and Sonos

Microphone sensitivity

My new Sonos one is exactly where my dot used to sit. The Sonos doesn’t hear my calls as well as the dot did and the chime volume is low. I’ve looked for adjustments but haven’t seen any. What can we do to adjust sensitivity?

4
S
6 years ago
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he55manContributor I
posted in Amazon Alexa and Sonos

Sonos One to voice control Amazon Fire TV Stick

Having just purchased the Sonos One and being extremely pleased with everything so far. I've tried to get Alexa to control my Amazon TV Fire stick. The Alexa app shows the fire stick but i cannot get seem to get it working. Does it have anything to do with the name of the device i'm trying to control. Any help would be greatly appreciated.

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Ken_Griffiths
5 years ago
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Steve from CarlsbadContributor I
asked in Amazon Alexa and Sonos

How can I change (or delete and re-add) Amazon Alexa voice service account in Sonos?

I mistakenly entered my wife's Amazon Alexa account in Sonos and want to change it to my account. I have tried for a couple hours to figure out how to delete the Amazon Alexa account in SONOS but I am still stuck. Please help!

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Ryan S
6 years ago
jfranche
jfrancheEnthusiast I
asked in Amazon Alexa and Sonos

Can you link an Echo Dot to a specific Sonos speaker?

I hooked up a dot in my kitchen?”, which has a Play:5. I want to be able to just say “Play music” and not “Play music in Kitchen”. I’d also prefer if Alexa spoke through the Sonos speaker all the time, versus answering questions through the Dot.

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bockersjv
6 years ago
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