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So I purchased a Sub Mini from the US military Exchange store in Germany in March 2024.  Yesterday the LEDs on my sub stopped working and I am not longer able to connect the sub to the app.

I promptly connected Sonos support and asked for assistance.  After going through the typical “have you checked the power plug” I finally was offered the have the item replaced.  

Oh, but wait, a few minutes later the agent said my sub mini was out of warranty.  I purchase the item 10 months ago and I have a 1 year warranty.

Has anyone else had this problem?  Any suggestions on what I can do?  Should I get a lawyer?

 

Had the same issue here  it seems Best Buy had dumped Sonos gear on me that had been sitting is a shipping container in the Arizona sun for over a year. The Sonos tech looked at their system and saw it was well out of warranty, based on manufacturing date and told me the same thing.

A call back with my purchase receipt in hand and a copy sent to Sonos got the warranty issue solved and a note in my file in case I had issues with other items from that Best Buy purchase.

 Call back and you will get it sorted.

Thanks Stanley. Have done just that. It looks like I may be in a situation where someone purchased it, used and registered it, then returned it. I provided copies of my receipt and CC.  But they are still working it. Looks like it needs to be escalated. 

 

 

I should share my long and gory Klipsch La Scalla story, PX sold me a matched pair, looked the same. Got them home and they sounded really good, well until I got them all set up and my chair in the perfect location. Then it seemed that the mid range sounds migrated left and right of where they should have been.

The PX had sold me two speakers made over a year apart. Klipsch was not amused and wanted me to return them. Wasn't a good option so they shipped me a complete mid/high and crossover assembly to get both on the same hardware.

 

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