I had to contact technical support a few weeks ago as I just couldn’t get my Move to connect properly. It has always had issues dropping in and out from the app. Technical told me it was caused by the fact I had Sky wifi boosters which I just didn’t believe. 

So I decided to undertake a very expensive trial. I bought an Era 300 to replace the Move in the kitchen and guess what...it hasn’t missed a beat and constantly stays connected. So much for my boosters causing a network issue! I also have an Era 100 in the home office and that has been fine too.

I was concerned after buying my Move just how temperamental it has been and particularly when Sonos brought out the Move 2 not too long after...makes me wonder if there has been an inherent issue with the original Move.

I am now experiencing connectivity issues with my older Play 1. I have reset and readded the speaker and whilst the app acknowledges the speaker, it won’t control it. Constantly keep getting ‘unable to connect please try again later’

So the two speakers that always stay connected and play fine through the app are the two newest….hmmm.