Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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the new folder is G and it works but all my playlist looks for 2 not G so the play list says not found, how can I sync these, the play list is looking for the songs on the hard drive (tey are there) but the directory is wrong
I have the soundbar and sub plus two 1's speakers. Ive had this system set up as surround sound right out the box. System worked perfectly. I changed my modem for better Internet speed and that's when everything got all out of wack. I did reset the wireless network. Put the new password and all and it work for 5 mins then it tells me on my phone that one of the speakers was unplugged. So I've tried setting up in a different room name and it just picks up both 1'sides speakers but not the soundbar. I group both rooms together to see if can have them work that way. Since I did that now I have my speakers spred to 2 rooms now and can't get them to work for one room only. It tells me it can't pair surround sound I must add a 1 speaker in oder to have it. So follow the pairing both speaker instructions but it says one speaker is not connected. I been struggling to have all speakers work as surround sound like it was. It just keeps leaving both 1's speakers not pairing together or one of m
Long time listener first time caller, honestly ashamed I couldn't figure it out, sooo here I am... I recently purchased a Samsung KS8000 4K SUHD television. I have a Sonos playbar and sub system in the room as my audio to support my Samsung Television, Samsung Blu Ray and Google Fiber Cable Box. Everything is working just fine in terms of audio availability on all devices output via the Sonos speakers, but I can only control the audio volume from the app on my mobile phone. While this sounds cool it reminds me of the guys in the airport who only use the phone apps to scan their ticket, never fails watching the guy fumble around trying to get the phone back on as it timed out and the app is nowhere to be found and so on and so on, 3 minutes later we continue boarding... I digress... I use that analogy because now I am that guy, fumbling around with my phone while the volume is blasting, when I could have easily just turned it down using my trusted Samsung Smart remote (paper ticket
My Sonos system worked great with my iPhone 6 and then I upgraded to the iPhone 7 a few days ago. Ever since I've been getting choppy connection when I use the Sonos app. I have been getting error messages about insufficient bandwidth. I ran speedtests and I definitely have plenty of bandwidth (34mb download, 5mb upload) for streaming. Anyone else having issues like this with the new iPhone 7? FYI, I have IOS 10 on my iphone 6 too and never had these problems.
This is driving me crazy. I just bought the playbar, sub, 2 play1s and a play5. I would buy even more but i'm ready to return everything because every time i open the app it has disconnected. I have strong internet connection and wifi. I have to turn wireless off and on a bunch of times to get it back. What can I do?
Hi guys Just purchased a pair of Sonos Play:1s a few weeks ago, and on the whole I'm really happy with them. Just one question i've got... when I'm listening to a tune which is a bit heavier on the lower frequencies - for instance, Radiohead - Bodysnatchers...the speakers seem to go a bit muffled/fuzzy even at a very low volume on the bass. This also happens on other pieces of music that are similar. I'm not sure if this is normal or if this is a defect - interestingly they both sound the same, it's not that one of them goes muffled and the other doesn't. Any thoughts? is this normal, or have I got two bad speakers?
I recently bought a house with installed Sonos systems and establish a connection to them. There are four installed systems 3 x Zone Play ZP2100 1 x Zone Play ZP90 (And I have found another ZP90 that is not currently installed.) In all cases these units are Ethernet hard wired back to the router. I can see all four units have IP addresses allocated on the router. (and when I do the two button thing, their status changes from INACTIVE to ACTIVE at the router). I cannot connect to the system. What I've tried: 1. Installing the Windows Controller Software and connecting that way 2. Downloading the iOS app and connecting that way In both cases, I select "connect to an existing system" , they do not see any Sonos devices, and then ask me to do the two button push on the front, which causes a slow orange blink, still no success in finding the unit. I've tried the other troubleshooting methods from the website (unplug and reboot, reboot the router, etc.)
Hi everyone, I have a bar and play:3 system installed in my house which had been working perfectly fine until recently. I have under my google account a subscription to google music which is added on sonos. From my phone, I can access the google music service via the sonos app, search the libraries, everything works fine. My wife however cannot access the service via the sonos app. It says "unable to browse music - there was a problem connecting to Google Play Music." She used to be able to browse for music but it recently stopped working - perhaps an app update? She has an iphone. She does have another google account on her phone. Is this what is causing this and how may I work around it? She has the google play app on her phone logged in with my details and that is working fine. Thanks for the help!
Ok this is doing my head in now! :) I've had a sonos system for years and it's always worked and been easy to set up. For some reason last week it stopped working and I've tried all sorts to get it running again. Yesterday I gave up in the standard setting and got a boost that came today. Plugged this in thinking all would be good - well it isn't! Boost is plugged in and connected and I've got a 2 play 5's, sound bar (with 2 play 1's and a sub connected up). Even these were temperamental to set up, kept getting messages saying wifi may be out of range etc, but eventually after clicking retry what seemed like hundreds of times! I still have a play 3 and 2 play 1's to connect in upstairs rooms and it seems I now can't add anything else to the system. I've put them next to the boost and they still won't connect! I've factory reset them all and green lights are flashing, when I go to add new component, they show up but when I push the 2 bottons and get the chime I get the attached
Hi. I've got two play 3s, one play5 and two play1 speakers, all running on a single boost amp. Even with a very fast internet connection, the performance was terrible last night at a party - loads of service drop outs or things like one speaker randomly working in one room but not another. Sometimes a message came up saying there wasn't sufficient network speed. Could the cause be the sheer number of people in the house (60-70) - do bodies interfere with signals like walls do? We get occasional drop outs during normal use but nothing like last night... Since a party is one occasion you don't want your sonos to not work... does anyone have advice on how to fix it? Should I buy a couple more of the boost bridges? Cheers, Andrew
Hi all, I'm pulling my hair out trying to get my Sonos Sub to pair with my playbar using my own wifi network. I would prefer to use my own network (Cisco Aironet) instead of Sonosnet so the networks don't interfere with each other. Oddly, my other sonos components (playbar, 2x play 1) work just fine using "standard" setup on my own wifi network. Once I try to move everything to my own network, or factory reset and restart on my own wifi network using standard setup - the sub will never connect to the playbar (although it will connect to the wifi network, but will fall off and never connect to the playbar). Is this a limitation of playbar / sub pairing, or is there something else going on? I saw another similar post in the forums where the person set static IPs for all their sonos components. Tried that, still didn't work. Any help is appreciated. Tier 1/2 sonos is stumped.
I have multiple Sonos speakers. All have been working. Play 5 stopped getting sound. It has been working and still has solid white light but no sound...all other speakers are working. Tried rebooting but no change. I did update Sonos Software on computer earlier same day stopped working.
Sonos is skipping tracks and freezing. I have reset the router and all of the Sonos components and updated the controller to the latest version. It is misbehaving when using Spotify and when streaming from my NAS drive. I have also changed the WiFi channel from the default to an alternative with no improvement. It will play one track midway and then skip to the next or even multiple tracks. The system is now completely useless for music playback.
what is going on with sonos updates and now the lack of any tech support. use to be the best support in the business and now its a joke. i have been fighting with multiple issues for months and tech wants me to rewire a 4 year old system. not going to do that cannot add lib to que, cannot shuffle ANY lib, cannot load any apple music and now i have lost ALL DISPLAY OF LIB"S it says "no sections are available" WTF.
I've been having this problem for a while. I have two Play1 speakers. Originally had them setup with a bridge and experienced this same problem. Removed bridge and have router connected directly to one of the Play1's now. Problem still not solved. I've tried changing the wifi channel as well but it didn't help. Error on phone/mac says: EUnable to play '[song name]' the connection to Spotify was lost. I sent an error report, confirmation number is: 6715543. Worth mentioning that my house is on two floors. I have an airport extreme downstairs which sends wifi to that floor. On the upper floor I have an airport express connected to one of the Play1s - the other Play1 speaker is on the upper floor as well. I use the same network name and password for both floors. Thanks.
Hello there, I have two Play 1's, connecting over WiFi. I have intermittent issues with playback on TuneIn Radio, Mixcloud and MP3 from my DiskStation NAS. The radio will cutout and then resume, cutout, resume... Mixcloud can stop playing and then resume with another mix in my favourites NAS can stop and then say "playback error" It makes me think it's the router / WiFi signal, but then some days I can play the radio all day without issue and Mixcloud can be flawless. I've looked at the WiFi channel, but because the error is so intermittent it's hard to diagnose. I see on other threads that you're able to spot clues from a diagnostic report. So having just experienced issues with TuneIn Radio I have submitted a diagnostic report, ref: 6713483 Would you be able to take a look for me and see if you can spot the problem? Many thanks, Mat
Sorry because I know this has been asked a squillion times, but I am going quietly mad and scrolling through dozens of previous questions will make my madness rather less quiet and plates may be thrown. I have a Play 1 and Play 3 plus a newly acquired Boost because upon moving house my units could not be located. So I'm all set up, my Play 1 & 3 are recognised and good to go - but I am getting the all too familiar message when I try to link to my iTunes library on my iMac: "Sonos was unable to add the music folder. The computer (name of my Mac) cannot be found." Previously it asked me to adjust my sleep setting to 'never' which I did via the slider as instructed but Sonos still persisted in telling me that I had not made the requested change. I am at the end of my tether. All I want to do is play my music and right now I feel like putting the whole damn lot on eBay and going back to an iDock with my trusty iPad perched precariously on it. At least I got to listen to my music, which is
Hi everybody, in the last week we have a lot of problem to play any kind of station based in TuneIn Network and also Spotify account. Every 20/30 second the connection was lost and playback go down. We have check nothing change in network configuration, internet connection is a 10Mbit fiber connection and works very fine. Our re-seller told me to check firewall and router configuration, but I don't know what to check if nothing is change since it's work. Thanks for your Kindly response.
Hello, I am having an issue with my Playbar which right now is emitting a high pitch whine when it is plugged in. Currently I moved from the US to Shanghai because of an assignment. When I had the playbar back in america I had no issues what so ever. When I plug it in in China I get a high pitch whine coming from the unit that is audible even when playing music through it. I have called the Beijing customer service people and they suggested I try a factory reset. I did that prior to calling, since I found similar issues on these forums. I was hoping this would correct the problem; sadly it did not. They told me that I have two options at this point, get it to America for warranty coverage or to buy coverage in China which comes to 3/4's of the price of a brand new unit. I need some assistance with better options since both are extremely pricey. Sincerely, Devin
Hi, I've had a sonos system for years and always run it wifi only. Last week my router changed security from http to https and the sonos system stopped working (not sure if this is linked). The only way I can get it to work now is to leave one speaker plugged into the router (I followed the set up where you plug one in to set up the system). It says that once set up you can in plug from the router, but as soon as I do this all the speakers disappear from the network Can anyone help please?
Hi All, All Sonos components are working fine and as they should. All components show up under "Network" in Windows Explorer. However, if I connect a device (laptop for example) via a Sonos components' LAN port, no IP address is assigned to the device. This happens on Play:3, Connect etc. This seems to have only started since the last update, I think.......can't be certain. Any pointers would be welcomed. Anthony
Guys i need help.. I'm starting a new thread because my old one didn't gain any traction. The crossfade function doesn't always work correctly on all players. All my players are grouped together, but instead of a unified crossfade, i get a 10 second silent gap on some players while the others crossfade correctly. Over the past year I have moved players around the house, some are wired and some are wireless, so it's not related to any one particular player. This happens whether I'm streaming iheartradio or Pandora, or playing mp3s off my NAS. I use the Sonos mesh network, not wifi for connectivity. I have a play1, 2 play3s, a Connect, a Connect:Amp and a Bridge. The very first time i saw the problem a year ago it was happening on a wired unit while everything else was wireless, but now it's happening on 2 wireless units which are 'between' wired units. Other than this one problem, everything works absolutely perfect so I don't really feel this is due to network issues. Every dev
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