Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a Play 1, Play 5 (Gen 1) and Playbar with a Gen 1 Bridge and over the last 18 months with the introduction of S2 software had increasing trouble connecting everything together but right now I can’t connect anything at all? I’ve tried all the usual….. unplug everything, re install everything, turn router off and on etc but none of the devices can be found in either of the Sonos apps or directly from Spotify. any suggestions?
Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest. Have also had it when asking Alexa/Google to play through Spotify.
I’m an Apple user and have my IOS and Sonos devices working across vlans using mDNS. Unfortunately this doesn’t work for MacOS device. Any ideas on why not? Simple solutions? I was excited I didn’t have to do anything weird to get things working and only discovered the MacOS problem as I was wrapping up. Thanks
Since I updated to 13.3 my Roam is connecting to Bluetooth when I wake it instead of just WiFi. It does seem to connect to WiFi as well but now it is also connected to my phone. This occurs when I wake using the power button and the play button. Is there some way to prevent it from doing this?
Hi community, I have a Sonos play 5 2nd gen and a Sonos play 1. I changed my wifi provider and password and now it won’t connect unless connected to the router with Ethernet. Has anyone found the solution to this as I see it’s a common problem, if not, can someone sent me the European number to contact Sonos? thanks.
My Symfonisk made a random noise when we weren’t using it. It only lasted a second or so and sounded like interference. A few minutes later it happened. After it happening three times I unplugged the Sonos but it strangely still happened after it was unplugged. The diagnostic number is 987395047. Would anyone be able to tell me what’s going on?
I have recently purchased the Sonos Move, and there is a problem with Alexa. When the speaker is paused or not plying any music, it hears the Alexa command just fine, but when music is playing, even very quietly, she doesn’t respond, no matter how loud I shout Alexa. Sometimes it does if I fully turn off the speaker and reboot it, but again after a few commands it will stop responding as soon as anything is playing on it. I have 3 Sonos ones that are all excellent at picking up my voice when they are playing music, so I know this is a Move issue. Also, please note that I realise that you can’t use Alexa in Bluetooth mode. This is purely on WiFi like the rest of my system. Any ideas?
Hi, I’ve searched and tried a few things but I keep having this really annoying issue when I change a record. Complete novice, just got the system so I’m fairly certain there is some setting I am missing that is causing this.I’ve got a play 5 connected to my Audio-Technica LP120 turntable. I also have a oneSL set up in my living room and when it works, it works great. But it keeps disconnecting when I change a record. The 5 will all of a sudden be full blast and the two speakers will be un-grouped and the App will say it can’t find my network. I’ll have to sit and restart the app multiple times until it decides to find the signal again.I’ve reset the router, checked the wireless connection during it’s “outage” but the App just keeps losing the network. Please help if you can, and thank you.
Recently I have found that the favorites list in Sonos has become corrupted with a subset of the song list recurring multiple times and I have not been able to clear this. I am using Deezer as my music provider and the favorite playlist there is fine, the problem exists on both my S1 and S2 equipment.So far I have tried :-1.Changing my Deezer password and reconnecting to the service and2.Rebooting my router and all of my Sonos units All to no avail, any suggestions gratefully received
Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC. Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts? I’ve adjusted the EQ. Thanks in advance for any suggestions. Robert
*Beam not bean lolHow do i stop my Sonos from reading the time out aloud on the hour 24/7... ?It's driving me mad and keeps waking me up through the night. It never used to do this, I've just moved and it started doing this when I plugged everything back in again.I've tried turning the volume down completely and this makes no difference.I need sleep ...
I have been trying to connect my sub gen 3 to my existing media room which has 2 Sonos five speakers. It completes the set up but it never appears in my system and I cannot get it to connect. I have tried resetting it several time and reinstalling but nothing works. What else can I do? Thanks
I have 5 x Play 3 and a Bridge all set to S1. All of them functioning well on an S1 app (Android and iOS).I want to add a 1st Gen Connect to the system (also S1) so I can add my turntable.The ‘Add component’ option in the S1 App settings is greyed out unless I upgrade to S2 - after which the S1 Connect won’t be on the same system.Is there a way to do this correctly and simply so I can have everything on S1 - as it currently is? Thanks
Can’t get the Controller CR200 connected to my multiroom system running on S1 sw. I have one Play 1 wired to the router and connecting procedure starts but do not find the system. So most likely system versions do not match, possible to downgrade the system to get the controller connected and then update all back up again?My system is running on the latest 11.2.8 version.
Dear all, I’m trying to get a dedicated Router - Play 1 - Sonosnet → all other speakers (avoiding my wireless completely as it’s causing drop outs). The Play 1 is wired into my router’s ethernet with an ethernet cable. It says it’s WM: 0 on the “About My System” tab. So this means it’s working wired, I believe. Now all of the other speakers still say WM: 1. This means they are still wireless! (But I don’t know if this is my house wireless or the sonosnet wireless. - how do I tell?) I carried out the steps here:https://support.sonos.com/s/article/3209?language=en_US “Switch Sonos between a wireless and wired setup” Do I need a boost instead of the play 1? I can’t turn off the wifi on the other speakers unless they are plugged in (it says).I have “SonosNet Channel” option in my Network tab. This may mean something??? Any insights gratefully received. Thanks!Graham
HiMy Sonos setup has recently started to have problems with speakers dropping out . I have an open plan lounge ,dining,kitchen . System as followslounge has play around , sub and two play ones as surround with play around connected to tv with optical . This on its own works perfectly . Kitchen area has play 5 Gen 2 . Dining has play 3 and originally had bridge connected to router but now has boost. lounge set up works perfectly on tv with no problems . Play 5 and play3 work perfectly ok on Spotify or Amazon music . When playing Spotify or Amazon on full setup , all lounge speakers drop out periodically. It also done this with bridge towards the end just before I changed to boost which I had hoped would fix the issue . Prior to that the system worked perfectly well since 2016 !Its now driving me mad and I’m on the verge of scrapping the lot , please help
After two years my alarm has stopped working.I’m used to the no internet connection ie SONOS chimes and the issue when the plug gets pulled on TUNEin providers due to SONY court action etc. But now, the alarms simply doesn’t function any more.I’ve created a new alarm - no change.Deleted old alarm and created a new one - no change. Any thoughts as I enjoy starting the day with music/news etc.
Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.
relatively new sonos amp. The amp routinely plays music at random (many times at 3am)When I do start playing I often hear clicking noises and it often plays even after turned off via app. I have alreadyreset all speakers created new account turned off alkarms confirmed no devices are connectedThank you!
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