Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I can't believe how disappointed I am with Sonos after the latest update. After a day at work I fancy listening to some music and I'm faced with another update which has caused a lost connection with Apple Music half way through a track. I was really pleased with my Sonos before this. Why can't the software be left alone. It worked fine before. No wonder people are going back to listening to vinyl. Sort it out Sonos, I expected better than this.
I just purchased and downloaded three pieces of classical music from the iTunes store. I then went under the Manage menubar item in Sonos and told the program to update my Music Library Now, which it said did a minute or so later. The music shows up in the Sonos app, but the icons are grayed out for those two pieces of music and when I click on them, I get a message that says "Unable to play..." and it continues on with a very detailed description of the song and its location. They play just fine within iTunes itself. One of the three songs plays just fine on the Sonos after doing the update. And I've had no trouble (that I know of, since I haven't yet tried to play each and every song in my library) with previous imports. What would cause this?
Hi, Having the same issues as others with Spotify. Have Sonos products in just about every corner of the house but can't use Spotify for more than one track anywhere. Plays a track from the queue and then skips all of the rest of the queue with 'unable to play xxxx as connection to Spotify was lost'. Diagnostic run, ref is 7056927. Huge investment in this range and it use to work perfectly, but now I'm very fed up. Any help would be gratefully received. Thank you.
Hi. I cannot add any music from my Mac to Sonos. I am using the Sonos Mac software. I have made sure the netbios name is under 15 letters and matches the sharing name, turned off any firewalls, toggled file sharing, reinstalled desktop Sonos software, rebooted my router, rebooted my mac and every other suggestion I have found online. The mac is updated and relatively new. I am running the latest version of Mac OS Sierra. I am still getting the "Unable to add the shared folder "XXXXX" to your music library (1002)". (XXXXX is the name of the location of the music folder) I have a Comcast Xfinity modem/router Arris Model #TG1682G. I am using a Sonos Connect and Connect AMP (for outdoor speakers). I have submitted a diagnostic report numbered 7008574. Any other suggestions? This is driving me insane. Any help is greatly appreciated!
I used to have individual artists as favorites; I could open the favorites, then the artist, and then see each album listed. In a recent update all my artist favorites were turned into playlists of all tracks jumbled together, and I can't add individual artists as favorites anymore. Anyone else seeing this?
I've bought my first Sonos Speaker today - a Play:1 Everything works great when controlling over the Sonos App but if I want to play my music over spotify connect it looses connection. Sometimes after a few seconds, sometimes after a few minutes. It also doesn't display in the Spotify Desktop App from time to time. And if I want to change the volume in the Spotify iOS App is stops playing for sure. Already contacted the support in twitter. Restarting the router and the play 1 was no solution. Any idea? cheers, martin
I have a Sky HD box connected directly to a Playbar with optical cable and 2 Play 1 surrounds. It's been working fine for 2 months but tonight the sound has started regularly (every 10/20 seconds) cutting out. I've tried another optical cable and same issue. Also tried restarting Playbar and Sky box. It's happening on all live sky channels broadcasting DD5.1 and showing 5.1 in About My Sonos System window. (When I listen to the sound through the TV it's fine so no issue with Sky). DD2.0 on BBC1 is working fine with no cut out. I've submitted diagnostic 4166188. Please help!!!
howdy. my 6+ year old Gen 1 Play5 is experiencing bass and bottom end drop out. it occurs when playing any source (AmazonMusic, SXM, TuneIn, etc.). i am up to date on software and not in 'party mode. to date this is the oldest unit - i also have another Gen1 Play5, 2 Gen1 Play3s and a Gen 2 Play 5. is there a fix for this? thanks in advance - FIM
The other day the Sonos software prompted to update to version 7.1 which I did. This turned out to be a big mistake as after the update when playing content to the Play 1 it just cuts out constantly. The speaker is connected via Ethernet, so I am not sure whats up with it. Wondered if anyone knows - is there any way of reverting back to old software somehow? If I factory reset the Play 1 will it go back to older software?
I have a 12 hour mp3 file of an ambient background recording that I would like to play on my PLAY:5. But the file will only play for 3 hours 44 minutes and 26 seconds. My system is running Sonos Controller for PC (BETA) version 7.0 Build 34734221 and the speaker's hardware version is 188.8.131.52-1.
I've had my 5.1 set up for a while now and my left surround has started acting up. Basically, when I leave the system idle for a while (ie over night), the left surround goes to "?" on my Sonos system (the physical speaker displays a solid green LED). If I expand music from my bedroom to the Family Room 5.1, the left surround either takes a while or doesn't produce music at all. It seems that if I play something in my TV with 5.1, the sound comes right back and the speaker wakes up. Is this expected behavior? It's kind of annoying to see (Playbar + SUB +? + RS) on my screen and the no music is a little frustrating at first.
My Play 5 was working fine this morning until it suddenly decided to disconnect from my wireless network. I've not changed anything to caused it. I've tried resetting the speaker by holding the connect button, connecting it to a different wireless network but it still couldn't manage to connect and I'm given the "Wireless Problem" page. Can I have some help please?
Performed the latest update last night when prompted via my Android Sonos app. My ZP100 then started playing up through the night, just stopping and then not letting me do anything with it - add tracks, skip or edit queue for example. This morning I've done a factory reset. No improvement. Turned both sonos zones off - the ZP100 and a Connect bridge. Left them for 10 minutes, turn the Connect back on. Once that connected I brought the ZP100 back up, doing another factory reset on the way. Still have the same issue. Will play music for a short time then freezes and "disappears" from the available zones. Any suggestions?
Since an update (sorry, I can't remember which as there were several since then which I had hoped would solve the issue) none of my grouped speakers remained grouped. I keep regrouping them, but everytime I return to the app on another day, all of the speakers are shown individually again. It's not the end of the world, but a bit of a pain nonetheless. Apart from the update nothing else has changed in the set up I have of 2 Play 1s and 3 Play 3s. Please help. Thanks!
I recently added a Playbar with Connect Amp (for surround) to my existing Songs system to use with my main TV. Everything has been working great, but I wanted to change some of the settings and I noticed that the Player and Connect Amp (which together make up a "room"), are no longer showing up on the app. They're not even listed as components in my system. Yet, somehow they still work with my TV and TV remote. I'm glad they still work, but I can't change any of the settings. What is going on and how can I fix it? Please tell me I don't need to go through the entire set-up again.
I do not get an option on the Windows Sonos Client to allow Spotify to control the Sonos system. This is the instruction i followed: Using the Sonos app on PC: Select Manage > Settings > Advanced > Music Sources > Control Sonos from Spotify and follow the on-screen prompts. But I only have options to show windows media servers and rhapsopdy upnp servers. - Sonos 7 and upgraded firmware on all 3 units - Newly installed spotify on Windows - Spotify premium - Connected to the sonos account - Tried with the units both wired, WLAN and both (never use this usually since Sonos' spanning tree is buggy and non-compliant, I've recorded several broadcast storms) Any ideas what could be the problem?
I am experiencing a problem where my Sonos Play 5s are turning on when no one has touched them or turned them on. They turn on fairly loud and I am afraid they will go on when I'm not around to turn them off. I have pets but where the speakers are located it is unlikely that a pet would have swiped overtop turning them on. I have a Sonos Boost, but is it possible that there is outside interference controlling my Sonos?
I constantly have to reboot my wifii for my system to be found. This used to happen every few months but now it's happening almost daily. System not found unless I unplug my internet access and power back up. How can I prevent this from happening. I have one play 5, 3 play 3s and 2 pay 1s.
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