Home theater

Hi folks, I’ve recently upgraded from a Sonos Beam Gen 1 to a Gen 2 and have a query about Dolby Atmos effects. The Sonos Beam Gen 2 is located in our lounge, which has a roughly 10-foot high ceiling with a light fitting on the middle that hangs down slightly. At the moment I can’t seem to hear any rear or overhead sounds when playing Dolby Atmos content. I’ve used Trueplay to set up the soundbar, but does anyone have any recommendations for possible Height Level audio settings, please? I’m not sure whether to go lower or higher in those settings (or leave them at zero) in order to pick up any overhead or surround sounds. Thanks in advance! Matt Moderator edit: Changed Gen 1 to Gen 2 for clarity

I would like to have a feat request for beam gen 2 and Era 100 as surrounds to support true play (quick tune) as per here   Thanks!

Hello!Just bought Arc Ultra and hit a problem, probably, with a broken speaker, producing crackling sound at a certain frequencies on the right side. I've asked Sonos Support and they have, after a long conversation, escalated the issue higher to some technical team. It's been more than two weeks now, and I still got no response, however I have contacted support several times, they never were able to say when that technical team will contact me.The product is quite new, I should have 30 days free return warranty - maybe I should request returning the product instead of hoping on sonos support to do a warranty case?I have a case number, but cannot do anything to check its status. Kind of a weird situation, especially considering that the product already came defective to me.What should I do?The Arc Ultra was bought as a part of a TV bundle with two era 100s, they work fine. Will I be able to return just Arc alone?Any help is appreciated,Best regards,Alexey.

I have a sonos amp that currently powers, and its situated across the room from where my TV is. All of the inwall speaker wires are at the location of the amp, that’s why its there. I am wondering if I were to purchase a sonos sounbar system, would I be able to connect the amp to the soundbar wirelessly to power my surround sound speakers? Connecting the soundbar to the amp via a cable is out of the question. They are both on the same network, however its wifi. I could use ethernet but I’ve actually had better compatibility with having the amp on wifi due to having several other era 100 and era 300 speakers on the same network via wifi. I read that if one device is on wifi, they should all be on wifi.

recently purchased an Arc and replaced my beam. Everything states the same by using physical Ethernet to connect all devices. However, after I set up the surround sound, I noticed those rear Sonos ones behind me getting cutting sound. Here is my diagnosis code: [redacted] Moderator Edit: Recorded and removed diagnostic number

Hi the problem I have is what is in the title, when I stream music directly to Sonos Arc I can control the volume using the TV remote, but only if the TV is off, if the TV is on but the source is still set to a streaming service or AirPlay the TV remote is not able to change the volume. I have an LG G1 and use the magic remote.

can arc ultra be mounted to TV using same mount as arc first generation

Am I right in  thinking that Sonos Play1 can be used in separate rooms but not as surround speakers with arc ultra sound bar? Connected using wifi not Airplay 

Hi! I’ve bought a new TV (Samsung Q7Fa) which doesn’t have an optical out. I’ve read that I need a HDMI ARC to Optical adapter/converter. I also wan’t to be able to control the playbar volume with the TV remote. Does anyone have a suggestion for an adapter that will work? Thanks in advance! 

Bonjour je vais acheter une arc ultra et je me demande si il y a besoin d'effectuer un rodage ? Merci d'avance.

Why does the Sonos Beam Gen2 increases Sony Bravia TV volume by 2 levels instead of 1?How can I fix this? Please help.

Can I conect lg subwoofer without soundbar to sonos amp 

hi quick question as novice. Im buying a new tv and sound system for tv and audio for new open plan room. Being old i assumed i needed to provide an inset in the wall and provided a space 8cm deep big enough for 65 inch tv and sound bar.  I was talking to richer sounds and realise the tv are only 11mm deep so thought as they had  a deal on samsung 77 95 id put it over hole. they said i could put a sonos sound bar unnderneath resting on the inset. this would mean the sound bar stuck out 2cm from the tv. Richer sounds said this would be fine s speakers on the front. But reading install sonos says needs 100mm above bar, i would want to make this minimum i could as gap between two would show the inset and might look strange. Also they said if i bought the arc it could play the music for the room aswell, the room is approx 10m long 6m wide and tv just off middle of width wall. The other option is to go with tvs sound bar (free at moment with tv)   and put in seperate eras for music, Any sug

Hi guys! I recently bought a pair of era 300 mainly to listen to music. With Roku's app I can stream the audio to the pair and it works good. However I am missing some of that 5.1 experience because Bluetooth from Roku is kinda limited. So I was thinking of adding a soundbar to the system. Will the era300 full functions be too limited if I pair it with a beam? Will it work as 5.1 system anyway, with Dolby Atmos? Also: to hear music I have to create a different system within the Sonos app? Read some stuff about this here in this forum and got only more confused

I want to move eras around for other purposes, like playing music without the full surround set up. is it possible to create a duplicate living room where eras are not set up in surround?

I just bought a Sonos Arc refurb for a good price and it has not shipped yet...the Arc is a little bit "old" now haha. Anything I might be missing out on? I just use my TV with an nvidia Shield Pro and will use the Arc with the eARC port on my TV. Nothing too fancy in terms of use, just a PLEX library and some streaming services.Also I see that only Apple iOS is supported for their room configurations. I do not use Apple products. Am I missing out much by not being able to set up the speakers and map the room so to speak with an iOS device?I am using a 65” LG G5 OLED. Bedroom setup, I opted to not get the subwoofer.Thanks :)

I am buying a Samsung OLED 65” tv, how will the sound fair once connected to my Sonos beam please 

Hi Sonos Team and Community,I am writing to propose a quality-of-life software update regarding the Status Light behavior on the Sonos Arc Ultra.Currently, the settings only appear to allow the light to be permanently "On" or permanently "Off." I would like to request a "Dynamic" or "Active Only" setting that bridges the gap between these two options.The Proposed Behavior:The status light should automatically illuminate when the speaker is in active use (receiving a signal from TV, Bluetooth, or Wi-Fi) and turn off when the speaker enters idle or standby mode.The Reasoning (Why this is needed):Visual Feedback: Users need to know when the device is successfully receiving a signal or connected to a device. "Always Off" removes these helpful visual cues entirely.Distraction Reduction: Having the light "Always On" can be visually distracting in a dark room when the system is not actually being used.This feature would provide the perfect middle ground: visual confirmation of playback when y

Hi,I would like to order the combination set of Arc Ultra + 2 Era 300s.  The Arc needs to be black with the Eras white.  Is it possible to order the combination deal in this configuration?  There is only an all black or all white option on the website.Thanks, Kevin

When trying to watch a movie through Disney app on Apple TV, the sound is broken, intermittent…… all other apps play fine…. Netflix, prime….. it’s just the Disney app…. Advice please

I am looking at purchasing a 83-85” tv. I currently have a samsung QN85Q70TAFXZA 4k Smart (2023). I have had a lot of problems with it switching tv speakers randomly. I have eventually got it to work semi consistently. From what I can gather LG and sony tv’s tend to have the least issues when working with the sonos arc. I am wondering if there are any particular LG models or series that considered “problem free” when it comes to working with sonos arc?  

I currently use a Sonos Arc setup with two Sonos Subs in the same room, and the improvement in bass distribution is fantastic. However, in larger rooms or more acoustically challenging environments, the ability to add a third (or even fourth) Sub would be extremely valuable.I’d love to see Sonos expand the current limitation and allow more than two Subs in a single zone. This would open up new possibilities for advanced home theater setups and professional installations.Is this something Sonos is considering for future updates? I know many users with larger spaces would benefit from this flexibility.

Hi Sonos,I’m experiencing the same issue that user CarlDemus mentioned with the Sonos Arc.I honestly didn’t expect this kind of sound quality concern from Sonos. Compared to my 65" Samsung TV speakers, the Arc’s sound comes across as thin. I really noticed the difference when I compared it side-by-side with my Bose Smart Soundbar 700. The Bose was connected using an optical cable, and the Sonos Arc through HDMI eARC, so I could switch between them instantly.To be honest, the difference is significant. At 40% volume on the Bose and 75% on the Sonos Arc, the Bose still sounds fuller and richer. It makes me wonder if my Sonos Arc might be defective. One night, I turned off the Arc and continued watching using the TV’s built-in speakers — and the TV sounded louder and more present. That was extremely disappointing, especially after seeing so many positive reviews online.At this point, I’m frustrated and unsure if this is a unit issue or a general sound profile characteristic of the Arc. An

I am looking at changing my TV currently I have a Samsung QLED and recall when first linking it up to Sonos it was quite a chore. I have heard Sony is the best for Sonos for ease and quality would this be true. 

HelloMy topic title might sound stupid, but I have never had a sub woofer before, so don’t really know what to expect.I just bought a Beam Gen 2 and Mini Sub.Connected the Beam to TV and I CAN hear the difference compared to only the TV speakers.The Sub Mini arrived a few days later, positioned it 2 metres to the right of the Beam/TV. I think I have set up the Mini Sub correctly, white light is on.Put on some heavy metal music from You Tube…….and I don’t think there is any difference!! 😕   Question - is there a way to flick the Mini Sub on and off while listening to music, so I can see if there is a difference??Any other suggestions to ‘test’ the Sub Mini?