Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3091 Topics

J
jfrtwoTrending Lyricist I
posted in Amazon Alexa and Sonos

Sonos One Alexa Not Working

I have lost Alexa on my Play One.  I have factory reset the speaker and reconnected it.  I’ve also done everything under in the Sonos support topic about deregistrating and reregistrating an Alexa device.  When completing the setup, I can hear Alexa confirm setup with, “Hello!”.  However, the mic led will not turn on.  There is a tone each time I turn the mic on and off but it will not respond to any commands.  Everything looks fine, just no mic LED or response.Your diagnostic confirmation number is: 1384143241.   What’s the next step, Sonos? Thanks- John

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Rowena B.
3 years ago
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RogkateContributor I
posted in Amazon Alexa and Sonos

BBC suddenly fixed for Alexa/Sonos then stops again

This is one for Sonos: ever since BBC launched Sounds, we’ve not been able to start BBC Radio 4 on our Sonos speakers, either as the preferred speaker or just by asking “Alexa, play BBC Radio 4 on kitchen”. Instead Sonos plays a different station, most recently BBC Cymru 😅About four days ago it suddenly started working seamlessly. I was so pleased. However, this morning they're back to their old tricks (Alex and ‘kitchen’), and it doesn't work.I read somewhere you were having problems agreeing a licence or something like that with the BBC; it might have been something to do with their introduction of the Sounds app. We're you testing a fix? Can you get it working again?

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R
3 years ago
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elee532Contributor III
posted in Amazon Alexa and Sonos

Multiple Alexa devices

I just put a Sonos Beam in our living room. We currently have an Echo in the kitchen. Problem is, we sometimes get a response from the wrong Amazon device… i.e. Echo responds to command for the Beam and vice versa. Suggested workarounds for this?

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Ken_Griffiths
3 years ago
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hesspointContributor I
asked in Amazon Alexa and Sonos

Cannot setup Sonos as preferred speaker in Alexa.

I have an Ikea Symfonisk Bookshelf as stereo pair and a Symfonisk lamp.I have set up the Alexa skill and I can ask Alexa to play on the Sonos speakers.However, I want to define my Sonos speakers as preferred speakers for the room in Alexa.When I want to select the Sonos speaker it always says “not compatible” the same for my Lamp in the other room.I have removed the skill and added it again, no avail. All apps (Sonos, Alexa) and all speakers, iPhone, and Alexas up to date.What gives? 

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Simon B
3 years ago
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csmckay1972Contributor I
posted in Amazon Alexa and Sonos

Sonos and Alexa Routines.

I am pleased to see the Alexa integration now supporting routines on Sonos devices. I have an Alexa “Good Morning” routine that plays my Flash News Briefing and when complete turns on the Radio and Lights in the Bathroom. If this routine is triggered on an Echo Dot it works well, if the routine is triggered on the Sonos device it plays the Flash News Briefing but does not turn on the Radio or the Lights. When the Sonos device plays the Flash News Briefing I never get the “this completes your Flash News Briefing” message that I get from the Echo device.Appreciate any thoughts or suggestions… spent way too much time on this already :) 

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Simon B
3 years ago
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francesco64Avid Contributor I
asked in Amazon Alexa and Sonos

Sonos One and Sonos One SL in unique stereo group?

Posso unire in una coppia stereo uno di tipo “speaker one SL” con uno di tipo “speaker one” quindi due tipi diversi di speaker, uno con controllo vocale e uno no?  

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J
3 years ago
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AndyhallmotoxContributor I
asked in Amazon Alexa and Sonos

Alexa and Spotify not working together on Sonos

Hi. I’ve set up my Sonos beam and 2 x Sonos ones in my lounge and connected up as surround sound to my TV. I’ve synced Spotify and everything was working great. If I asked Alexa to play Spotify the TV audio would turn off and Spotify would play. Unfortunately I’ve changed something and now Alexa won’t play Spotify. I have to go into Spotify and select the room I want it to play. Any suggestions? oh and happy new year!!!!! 

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Mark P
3 years ago
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sdmcgregorContributor I
posted in Amazon Alexa and Sonos

How do I make what's playing the kitchen also play in the living room using Alexa commands

If I am playing music in my kitchen on my Sonos One and then walk into the living room, how do I ask Alexa to start playing the same music in the living room on my Sonos Beam. I know I can press and hold the play/pause touch button, but I want to ask Aexa to do this for me.Option 1 is I want the music to stop in the kitchen and play in the living room Option 2 is I want the music to continue playing in the kitchen but also play in the living room.I have groups set up in the Alexa app:Group 1 called Kitchen Group 2 called Living room Group 3 called downstairs which is Kitchen group + Living room groupAny help?

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B
3 years ago
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dougntommyContributor III
posted in Amazon Alexa and Sonos

Sonos Move and Alexa won't control pandora

This has happened several times in the past and each time it gets just a little bit different.  Here’s the scenario, I have a sonos move, beam, and 2 play:1’s in my set up.  I have the beam and plays set up as a stereo surround system.  I have Alexa configured as a voice assistant on both the move and the beam.  With the move, if I say “Alexa play todays hits on pandora” it will do nothing.  If I play it using the sonos app it plays, and I can control the volume with Alexa but nothing else.  “Alexa stop” doesn’t work, “Alexa stop pandora” doesn’t work, “Alexa play 80s on pandora” doesn’t work.  If I say “Alexa play my music” it will say “shuffling your music on amazon music” but then do nothing and continue to just play what was already playing.I’ve gone in and removed the alexa app from the sonos app altogether and then re-added it.  This seemed to resolve it for a few days but now it’s back to the same behavior.  I’ve removed alexa from the move and re-added it but still the same pro

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Paul A
3 years ago
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binkibootstrapContributor I
asked in Amazon Alexa and Sonos

Sonos Sub 3 with Alexa

I have my Sonos Arc playing my music via Alexa but is there a way for the Sonos Subwoofer 3 (which is connected) also adding to the sound? The music only seems to come from the soundbar. thanksMichael

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AjTrek1
3 years ago
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JonatheberContributor I
posted in Amazon Alexa and Sonos

Alexa works on Sonos Move some of the time

I have a bunch of Echos AND a Sonos Beam.  When I am playing music and say something like “Alexa, louder” or “Alexa, next song” then the command is executed as long as I am loud enough for the mic to pick up my voice.  The Move I just bought doesn’t seem to behave that way.  Even if the volume is low and I basically yell into the mic, it doesn’t have an effect.I note that when the sound is off and I use one of the standard voice commands (e.g. “Alexa, play my playlist”) it starts up just fine.Does the Move work differently than the Beam and the other Alexa devices, or is there something wrong with my Move?

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T
3 years ago
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vertigorealityContributor I
asked in Amazon Alexa and Sonos

Alexa and Google Assistant not returning Spotify (or any 3rd party app) command.

Bought a Sonos Move. Opened and installed and everything worked correctly at parent's house using either Alexa or Google with Spotify. Couple days later brought it home, installed and voice commands are not returning a result except maybe local ones like "what time is it?" If I say "Alexa / Ok Google Play Justin Bieber" it replies "Ok playing Justin Bieber on Spotify" and nothing happens. I switched default player to Amazon Music and I still get the same result. I have reset the Sonos app, factory rebooted and reinstalled the speaker. Removed the device from both GH and Alexa. And nothing. I feel like setting it up previously somewhere else may have caused some conflict but can't be sure especially since I reset and reboot. Please help! 

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Paul A
3 years ago
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bfisherContributor I
posted in Amazon Alexa and Sonos

Sonos One - Alexa intermittently unresponsive & restarts audio at random

Hi Sonos Community, So my early experience with Sonos & Amazon Alexa are far from impressive; she doesn’t listen, when she does its often having to repeat myself, she will sometimes when music is off, she will start playing randomly the music she was last playing…  Now while i appreciate the sound improvement of the Sonos, the integration with Alexa is far from impressive. . .  On scan of forums, the usual gripes by other users, so is this ‘experience’ i am getting as good as it gets?   AND while i have yet to do the deregistration of the service, i’d challenge why deregistering a service via an app is going to fix these ‘intermittent’ issues . . . happy to try, but i’d be pleasantly surprised if this is the issue. . .  my bigger concern is how well Sonos & Alexa actually get on . .. at the current rate of success, it will be going back which would be real shame as all but Alexa works well..  PS - i am doing nothing more than requesting radio via bbc service (uk); but i can’t b

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UKMedia
3 years ago
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BulgaContributor I
posted in Amazon Alexa and Sonos

Problema Sonos One Alexa.

Buongiorno. Dopo aver cambiato le impostazioni di rete in casa, quando do un comando al sonos one 2gen con assistente vocale Alexa, il diffusore risponde che attivera la musica. Ma la musica non parte. Prima del cambiamento funzionava tutto bene. Ho fatto anche reset totale del sonos ma ancora non va

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Paul A
3 years ago
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PTEContributor I
posted in Amazon Alexa and Sonos

Activating Alexa on Beam

HiI have just bought a Sonos Beam to add to my existing system of two Sonos Ones. I have updated the app and put at all three speakers in. All is working ok, TV and Music (spotify), but I can’t add Alexa. When I try this on the app it says to check the wifi connection. I don’t understand this as the wifi is fine, streaming music is fine. It says to check the time and date in the settings, but I have checked at they are all ok. The app doesn’t give any more help. I noticed that the small light on the microphone symbol on the Beam is not on and when you touch it does not come on, I don’t know if this is a problem. Any help would be very welcome. 

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Paul A
3 years ago
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Will CainContributor I
asked in Amazon Alexa and Sonos

Reminders sound but don't speak

My old reminders work perfectly speaking to me. All the new ones I make appear correctly in the Alexa app but just "bing" instead of talking. I suspect this is since I updated the Sonos version . I'm  loathe to reset up the device in case the working ones won't after I try and re jnstall. Any ideas.Cheers

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W
3 years ago
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ArkangilContributor II
asked in Amazon Alexa and Sonos

using Alexa in different room

Hi all, I currently have a Playbar setup on my main floor with surround they does not include microphones or alexa. I am planning a surround Arc setup in my basement that will support alexa. Once that is set up, will it be possible for the following?Ask Alexa to “play music on main floor” and have the alexa from the basement Arc send the command to the Playbar system? if yes, will I be able to use an Alexa device on my main floor, an echo dot, to command the Arc to command the Playbar to play music?or is that too far fetched?!

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Ken_Griffiths
3 years ago
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elee532Contributor III
asked in Amazon Alexa and Sonos

Beam shows as 2 devices

New Sonos/Beam user. In Alexa settings, I see two devicesSonos Player in Living Room Sonos Player Controlling TV in Living RoomWhat is the purpose for each?

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ratty
3 years ago
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Pedro187Contributor I
asked in Amazon Alexa and Sonos

Spotify Device offline

I apologise but this is a bit if a rant. For months and months we have been getting a persistent error with Alexa saying Spotify device off line when ever you try and use a voice command. You can manually play it to the Sonos 1 via Spotify but the voice command simply does not work. I should say this used to work correctly with issue what so ever. We have tried everything from every forum. Complete reset upNaming conventionsVoice actions ensuring Spotify is online in the app  You name it we have tried it, to me Alexa has con backwards . you wont get any help or support from Amazon and to me the product is now not fit for purpose. The rest of my extensive sonos speakers work perfectly. Please please please get this fixed 

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Ken_Griffiths
3 years ago
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Redman67Contributor I
asked in Amazon Alexa and Sonos

Sonos integrates to Alexa but when I ask to play music it goes silent

If I ask Sonos Move “Alexa what is the weather” it works fine along with whatever other questions I have.But if I ask it to play my Favorites…  It will say “Playing your favorites”  then silence.   It seems to locate my favorites because it says it…. but plays nothing.  It was working before, but started acting up so i had to reset it and reconfigure it all over agian. No I can’t get it to play my favorites.  Note: this is the playlist I have for Alexa.. when asking an Alexa device it works fine.  Any Ideas?

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R
3 years ago
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dedgeContributor I
asked in Amazon Alexa and Sonos

Sonos S2 / NAS / Amazon Echo

Hello,I am actually building my new house, and planning its sound system.I plan to use an Amp linked to the TV as input, and obviously some speakers. I already own a NAS (Synology 216 Play) which stores my movies and music.As I understand, I might be able to use the Amp as output for my music library inside the NAS, using the S2 app?But here is another question that I cannot answer for now : my family has gifted us an Amazon Echo (we do not have it yet thanks to the lockdown), can I use it with the Sonos S2 app? It seems that the Amazon Alexa app cannot use the NAS as a library (not directly), and as I plan to pilot everything with the S2 app, it would be nice to keep this Echo speaker.  thanks a lot for your tips!

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Ken_Griffiths
3 years ago
F
FelixRContributor I
posted in Amazon Alexa and Sonos

Alexa announcements not working from routines

Alexa routines work fine to play music from one Sonos speaker or let Alexa say things like the time on a given speaker. But I cannot get this to work multi-room. The Alexa announcement feature is meant to let Alexa say something on all speakers, and it indeed works across Sonos and Echo Dot when activated by voice command – but not if I activate an announcement through an Alexa routine (although I can select Sonos and Amazon devices here).Has anyone been able to make this work?Thanks!

3
Simon B
3 years ago
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FizzyContributor I
asked in Amazon Alexa and Sonos

Manually increasing/decreasing Sonos One mic sensitivity

I have a Gen 1 Sonos One in the kitchen, and a Gen 2 Sonos 1 in the living room as part of a surround-sound set-up. For a while, the speaker closest to me would respond when I said the wake word, but increasingly, despite virtually whispering in the kitchen, the living room would start playing. I’m guessing the improvements in the Gen 2 are making it a lot more reactive! Is there any way of manually tweaking the mic sensitivity so I can ensure the right speaker responds? 

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G
3 years ago
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DerscouseContributor I
posted in Amazon Alexa and Sonos

can not get alexa to turn tv on or off

After going around in circles and chasing my tale for an answer I finally figured out the solution to my particular issue.  When I asked Alexa to turn on/off the Tv, the response was always, " Tv does not support that".  Long story short, opened Alexa app on my tablet, found my Tv ("Sony Bravia") and Alexa suggested different comands to try, for example. "Alexa turn on/off (LIVING ROOM TV").  Alexa mute (LIVING ROOM TV")  It turns out just saying turn on tv, turn off tv is confusing to Alexa as it needs to know what you labeled your Tv, for example.  Living room Tv, Kitchen Tv, Bedroom Tv and so on.  Once I told Alexa were the tv was assigned she executed the command and made me a sane person again.  Hope this helps.P.S. I love my Sonos, wow wee, thats some system.

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Simon B
3 years ago
J
jetboatrichContributor I
asked in Amazon Alexa and Sonos

Same Alexa account on S1 and S2 system?

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?

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B
3 years ago
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