Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 24,189 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3088 Topics

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mrchuckles2002Contributor I
asked in Amazon Alexa and Sonos

Alexa receiving and repeating commands but not doing anything

I've had Alexa working fine for long periods but it stops working. It repeats the command but does nothing. Eg i say "alexa play rolling stones" it repeats command back saying "playing rolling stones on Spotify in kitchen" but then nothing happens. I then have disabled the skill, then readded it, removed the device and readded it, removed link to Alexa and readded it, turned off and on again. Works again for a bit then mysteriously stops working. I have to repeat all steps above for it to work again. Annoying as it's good when it's working

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P
6 years ago
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DhoustonContributor I
asked in Amazon Alexa and Sonos

Amazon Music Playlist and Alexa

So will I am waiting (and waiting) for Alexa to play from my NAS drive, I'm tempted to sign up for Amazon Music unlimited for a few months but will it be able to play playlists from that account ? thanks David

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UKMedia
6 years ago
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revashenkoContributor I
posted in Amazon Alexa and Sonos

Sonos Connect and Alexa App

Went thru the Alexa app setup steps for connecting to my existing Sonos Connect. Setup was quick and easy. I noticed after the setup in the Alexa app that I could not get music services to stream to the Sonos Connect and that the queue in the Alexa app seemed to be locked or frozen. Long story short, what I did was deleted the Sonos skill and device from the Alexa app and factory reset my Sonos Connect. Re-setup my Sonos and then started the install of the Sonos skill within the Alexa app. I noticed that as I was adding the Sonos skill that the process was slightly different and at one point it directed me back to Sonos to login in and link my speaker to my account thru the Beta program. Followed the process and now I have voice control of my Sonos Connect thru both my Amazon Echo and Echo dot. Anyways this worked for me.

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6 years ago
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PirateTrending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One Spotify Update

Will there be any other Sonos One updates with the Spotify release on December 21st? Or will it be strictly focused on Spotify? Just curious if any other new Alexa functions will be added.

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Ryan S
6 years ago
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LoopLyricist II
posted in Amazon Alexa and Sonos

Won’t Play Next Song

[b]Sonos Please Fix:[/b] When I play a playlist via Alexa it plays and I am able to use command “Alexa, Next” to play next song. But when I play a playlist from the app, the same command does not work. Alexa’s reply is, “what do you want to play?” Pretty annoying. So in order for you to use commands like “next”,”previous song” etc you have to initially have music play from Alexa and not app.

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Ryan S
6 years ago
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chriscpmtmp2Contributor I
asked in Amazon Alexa and Sonos

Alexa confuses Connect and internal speaker

I have a connect that drives my whole house music library. I have music in 4 rooms. I added 3 echo dots on my main rooms. When steaming from an amazon music station, the only thing I can get Alexa to do on the connect is to skip forward. If I ask Alexa to play a song that I know is in my library, she starts it on the internal speaker, but not the connect. Originally the 3rd echo day was called "library". Then the SONOS group was also called library. I can't seem to change the SONOS group name, so I changed the dot name. Still no luck. My voice command is "Alexa, play Boston, Don;t look Back" in Library". She plays it on the Dot speaker (now) called Study. Any ideas?

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R
6 years ago
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vishaljh01Contributor I
posted in Amazon Alexa and Sonos

Flash Briefing - Sonos One

Hi, Sonos promised in several places that Flash briefing will be available on Sonos One by 21st Nov. I am in UK and I could not get this to work this morning. Are you still on track for enabling this today?

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6 years ago
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tsocloseContributor I
asked in Amazon Alexa and Sonos

Napster playlist via alexa

How do I play my Napster playlist on my Sonos players controled via Alexa

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6 years ago
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andymittyContributor I
asked in Amazon Alexa and Sonos

Spotify + Alexa on Sonos One - No Output!

I have been playing Spotify through my Sonos One using the Spotify Connect feature but now that Alexa + Spotify has been added I was excited about starting/controlling music directly from the One. Unfortunately, if I ask the One to "Play X on Spotify" it will say "Playing X from Spotify on Office (the name of my One) but then it takes no action and does not play any music. Additionally, if I start playing music from Spotify Connect I cannot control it with my voice/alexa. Eg. - Music is playing via Spotify connect and I ask the One "Next" it acts as if no music is playing and asks me "What do you want to play". Please help! Cheers, Andy

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Ryan S
6 years ago
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wrcguyAvid Contributor II
asked in Amazon Alexa and Sonos

Sonos One with Amazon Echo Dot & Apple Music

Hi, I am a total newbie to Sonos & just purchased a Sonos One. I am gong to buy an Echo Dot. I am an Apple Music subscriber & want to know if when linked to my Sonos, will Echo Dot give me full voice control of my Apple Music ?

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6 years ago
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neilandjanChromatic Producer I
posted in Amazon Alexa and Sonos

Sonos One Ownership

Just thought I would add a positive regarding the new Sonos One. Only had it for 2 days but I find it a superb piece of kit. Yes, there will be work in progress, and it will change, but overall it works very well for me. Might even get another one as the wife has collared this one! Doubt it will be discounted for Black Friday?

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Ryan S
6 years ago
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SnydboContributor I
asked in Amazon Alexa and Sonos

SONOS BETA program/Echo Plus control

Do we need to be involved in BETA testing on Sonos to hook up the Amazon Echo Plus to control Sonos and is this operational in Ontario Canada ??

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MikeV
6 years ago
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nathan2o17Contributor I
posted in Amazon Alexa and Sonos

Echo dot 2nd gen with Sonos play

Hi, I am curious about how well the new echo dot works with Sonos play 1. Can anyone tell me of their experience? I would be mostly using it for a Spotify if I am using this in a one room only set up is there a need to specify which room when using the voice commands? Thanks

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C
6 years ago
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twentworth22Contributor III
asked in Amazon Alexa and Sonos

Can't enable Alexa Skill - Stuck on "Add your Sonos speakers to your account"

I just replaced an Echo + Play 3 with a new Sonos One. I had the Alexa integration working perfectly. Before the new install I had disabled the Sonos Alexa skill, but now I can't re-enable it. When I do, I get stuck on the the "Add your Sonos speakers to your account" screen. I've tried all of the debugging steps, and it looks to me like my Sonos One is connected to my account. Any suggestions?

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6 years ago
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ItchynutsContributor I
asked in Amazon Alexa and Sonos

Enable skills

Just purchased my first sonos. The sound is amazing. I went for the one with Alexa built in and this is where I’m having problems, when I’m asked to enable skills it takes me to the Alexa app and ask’s me to set up a device but there is no option for the sonos one so I can’t go any further with the set up, I have spoken to amazon and a sonos expert both of these people tried their best but were no help. I really would like to keep this as I think it could be an amazing speaker but I wanted to enjoy the whole experience. I’m considering giving up and returning it, this forum is my last hope.

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UKMedia
6 years ago
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VenomXtContributor I
asked in Amazon Alexa and Sonos

Loop enabled on Echo Dot but stops playing after 1st run for Ambient Sounds skill on Sonos.

I currently have two play 1's in stereo and a play 3 (that was delivered today). Normally when the wife goes to sleep we play something soothing on the Echo dot from one of the many sounds under Ambient Sounds skill (thunder in this case). Before this worked perfect and is a driving reason why she likes the Echo's and wants to like the Sonos speakers. Now after it starts on the Sonos speakers we then tell Echo dot to loop and it acknowledges the loop. However, once it cycles once it doesn't loop again on the play 1's its just silent. Does anyone else have any issues like this? I did see the post below thats recent from a few days ago but its not exactly the same thing as im not using a play list just a skill. https://en.community.sonos.com/amazon-alexa-and-sonos-229102/shuffle-with-loop-mode-alexa-failure-6793517 Any help would be appreciated as the price of the sonos stuff was a hard sell to the wife and if I cant get something like this to work it puts me between a rock a

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V
6 years ago
Cococo
CococoChromatic Producer I
posted in Amazon Alexa and Sonos

German Echo dot 2

Hello! I have a problem with my german echo dot 2. I live in Switzerland. I try to configure my echo dot with my computer because Alexa app for ios is not available in my country. It's not possible to have the english language. I must change settings to german. If I dont' do that the skills are not available... It's a big problem because I don't speak a word of german.. I have another problem too. If I try to configurate in german it's ok i see the Sonos skill but i have a message when I click the button "Enable" : "Unable to open new browser window. Please make sure popus are enabled in your browser". I have Firefox and I have "disactivate" Adblock. Please can you help me? Thanks in addvance... Just another thing : If I configurate the Sonos skill in german is it possible to turn back the language in english when the skill is configurate..??

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6 years ago
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TWN007Contributor I
asked in Amazon Alexa and Sonos

Setting Up ALEXA on SONOS ONE

Hi Do i really need to by a external Amazon Echo device to control my SONOS ONE by voice control? And how do i change the destinations on my new Sonos so it do'set give me the weather in Philadelphia, when i live in the UK

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UKMedia
6 years ago
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DarrenLinkEnthusiast I
asked in Amazon Alexa and Sonos

Alexa Repeats What She Is Going To Do But Most Of The Time It Doesn't Reach Sonos + Only Seems To Play 1 Track Then Stops

Hi, I am having two major issues with the Alexa Sonos integration: 1) Most of the time, despite Alexa recognising my command correctly nothing reaches my Sonos players. I often have to repeat my command 2 or 3 times before anything starts playing. Alexa will say "x by the b playing on player" after I give it the command but a lot of the time nothing plays. 2) When I do eventually get an album, artist or station playing via Alexa it always seems to stop playing after the first track. Are these known issues or is there something wrong with my setup? I had lots of difficulties getting set up initially as discovery kept on finding both my players and my parents players. My parents inherited some players from myself so they had the same household id as myself. Eventually I think I managed to get their players associated with their own Sonos account I think. I'm wondering if my account is somehow still associated with their players and that I am having issues as I originall

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UKMedia
6 years ago
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rob.wheatleyContributor I
posted in Amazon Alexa and Sonos

My Sonos One is going back today

Hi Sonos (I hope you read this).. I'm returning my Sonos One today, but as part of the return procedure, I didn't get a chance to say why, so here are the reasons - treat is as bit of product feedback. First of all, the Alexa trigger word rarely works properly. The One seems deaf to it most of the time and I have to keep repeating it and/r shouting at the One to get it to trigger - even in a quiet room. I had an Echo in the same place, and rarely got the same issue. Also, when the TV is on, the One will trigger Alexa constantly. During an evening, it will 'bleep' at me 20-30 times. Alexa doesn't continue to listen, so you rarely get Alexa replying with something, but the beep is annoying. Kind of ironic that it will miss-trigger so often, but not trigger when you want it to. All that said, the audio quality is so much better than the Echo, and I like the idea that the One becomes a speaker on my network (so I can use it with other things like SmartThings apps). So, the On

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6 years ago
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adds21Avid Contributor I
posted in Amazon Alexa and Sonos

Muting when Alexa activated

We have an 8 zone Sonos system made up, mostly, of pairs of Play:1's and Play:5's. We also have a number of Dots scattered around the house, so was looking forward to the Alexa integration. Annoyingly though, I think I'm going to have to switch off the integration until the software comes out of beta. For me, the show-stopper is the way all the Sonos speakers reduce in volume if any Alexa in the house is used. For example, my home office is on the top floor of the house, and it's very annoying when I'm listening to the radio, and suddenly, for no apparent reason, the volume drops significantly just because my wife has added something to the Alexa shopping list in the kitchen, or because the kids have asked Alexa a question from the family room (rooms which are far away!). This seams like a crazy oversight on the part of the developers. Is there anything I'm missing? For example, surely an easy work around would be an option to not drop the volume at all, even if the Alexa *i

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6 years ago
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norm1977Contributor I
asked in Amazon Alexa and Sonos

Temporarily disable microphone for Alexa

I am having a party with a lot of commotion going on and would like to somehow disable the microphone so Alexa is not accidentally prompted. On my echo I can simply press the microphone button but not the case here. Prefer not to remove the Alexa feature because I still want it for my other sonos devices in other rooms.

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Smilja
6 years ago
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ploppyAvid Contributor I
asked in Amazon Alexa and Sonos

Using Echo Dot With Existing Sonos

I have 2 Play:3 and 2 Play:1. I can't stretch to the new Sonos with built in Alexa, so I'm considering an Amazon Echo Dot. I have a Spotify Premium subscription and normally use that when playing music through my Sonos system. My question is, could I use an Echo Dot to voice control the Sonos i.e. can I tell Echo to tell Sonos to play music from Spotify. And if that is possible, is it the Sonos system that's streaming the music from Spotify, or is it the Echo which is streaming it and then passing it on to Sonos?

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6 years ago
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dasymProminent Collaborator II
posted in Amazon Alexa and Sonos

Sonos One getting better?

I think there might be some hope. I had 3 Sonos Ones, one on its own in a room and the other two in another room as a stereo pair with a sub. The single One was really bad at waking and at recognition and I eventually gave up with it and returned it to Amazon. I now have my original Echo back there and am again enjoying accurate waking and voice recognition, even from another room. The other two Ones were equally as bad at first but now seem to have improved. They're not as good with voice as the Echos and Dots but I would say they are almost acceptable now. Perhaps there was a fault with the single one as it never got any better, but I wonder if Sonos and Amazon have made software improvements that have improved the wake word response and voice recognition accuracy of the other two. I'm sure it's not my imagination as they were pretty bad at first and I speak to them in the same way as I speak to the Echos and Dots. Has anyone else noticed any recent improvements?

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UKMedia
6 years ago
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normanTContributor I
asked in Amazon Alexa and Sonos

Sonos, Alexa and Deezer

I am thinking of purchased an Amazon Alexa Dot (2nd Generation) after installing Sonos 8. I use Deezer though Sonos, therefore, does it working using Alexa. Reading and watching various items from Sonos it does not mention Deeezer.

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6 years ago
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