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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19120 Topics

C
CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

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5 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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7 minutes ago
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Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not availlable

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

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10 minutes ago
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lucasdumbrellContributor I
asked in Advanced setups

connecting sub

I have an arc and 2 ERA 300 units which have all connected fine however when I go to Conect the sub it gets stuck at the stage where you hold your device alongside the sub product above the indicator light as in the app. It just keeps saying can’t find the sub and you keep hitting refresh, but no Joy. 

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13 minutes ago
rosswells127
rosswells127Collaborator II
posted in Controllers and Music services

Hey Sonos, I am not happy!

Hey Sonos,Just my 2 cents worth in case you are listening…I was really exciting/optimistic for the release of the new Sonos App!I don’t need to repeat the long list of gripes/problems that I and others are having with the App.I think that you have unfortunately dropped the ball with releasing an App “update?” that is buggy and lacks quite a LOT of the functionality that was included in your “old” S2 App. You probably should have  left the old S2 App available for download until the new App is up to standard and contains a feature set that at least matches what is in your old S2 App.The lack of pre-warning from you regarding the number of missing features in the new app makes me question the level of respect you have for your existing Sonos customer base, which is concerning to me and should also be to you.I personally think that you are betting a LOT on the success of the new products being released later this year. Therefore annoying your existing customer base with releasing what I w

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14 minutes ago
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Joe DaxContributor I
asked in Ask a question

new app

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

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Francis in SH
24 minutes ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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26 minutes ago
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Ghostrider73Contributor I
asked in Ask a question

sleep timer function where is it?

Just updated the new Sonos App, cannot find the sleep function!!! Where is it please?

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R
30 minutes ago
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LJOContributor II
asked in Speakers

alarms - to wake up!

Where did they go?? I need to wake up in the morning. What a waste of $ I will need to dig out my old school alarm clock. This was literally a purchase so I could wake up to NPR but I’ll go back to old school terrestrial radio if this isn’t fixed. WTH Sonos??l

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41 minutes ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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Klav_001
43 minutes ago
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Mike_10Contributor I
asked in Controllers and Music services

Where is the music index now option and the new S2 app?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

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M
1 hour ago
ronks
ronksAvid Contributor I
asked in Ask a question

New iPad app lacks controls

I was just told to update the Sonos app on my iPad. It sent me to the Apple store where I downloaded and installed it.  The background of the icon has now changed to black like the old S1 app, and it lacks the ability - or I can't find it - for anything but start, stop, and volume. I can't change radio stations or select a different source.Efforts to start a chat with support have failed; no one responds.

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ronks
1 hour ago
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drnosaj13927Contributor I
asked in Ask a question

bad decision with new app update

I just updated the app on my iPhone and it seems as if you can no longer adjust the queue. Previously you could adjust the order of songs and delete upcoming songs. I will really miss those options and feel someone should see about adding them back in. 

0
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1 hour ago
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TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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1 hour ago
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PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

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1 hour ago
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aoskisContributor II
asked in Ask a question

Notification on Android for Song Changing & Pausing

In Sonos Android versions prior to v80, the app would have a service running in the background and a notification in the notification bar at all times that allowed for seamless switching & pausing of songs and also allowed for volumes changes on the fly, eliminating the need to go into the app and change it. After v80, it's been taken away, and the background service is also gone, forcing the app to reboot if the phone ever closes it for RAM optimization, which makes the user wait a long time for the app to start and connect to the system. My biggest gripe with the notification being gone, above all, is the fact that without it, I can't scrobble using Pano Scrobbler, as it requires an active notification. Can we get the controller notification & service back soon, please? I don't want to hold on to the old Sonos versions to avoid being without something that shouldn't have been taken away in the first place.

0
A
1 hour ago
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jonthetenorContributor I
asked in Ask a question

sleep timer in new app “not available”

I listen to audiobooks via Libby every night to fall asleep.  I set the sleep timer and away I go.  Newest version of the app has NO sleep timer.  The App is now worthless to me.  I looked to downgrade back to S2, that’s not available.  

0
J
1 hour ago
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anniversarytaContributor I
posted in Controllers and Music services

Inability to edit queue in new app!

Sonos…..you can’t seriously think it was a good idea to remove the ability to edit the music queue / add or change what’s playing next, etc.!!!!  This is one of the things people use the most!!!  Please fix it ASAP!!!!

1
seezee
1 hour ago
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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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1 hour ago
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lithdocTrending Lyricist I
posted in Controllers and Music services

YouTube Music playlist problem - only 100 songs?

I have a 17 device setup and have extensive 300+ song playlists on YouTube Music.They're leftover from the days when Google Play Music worked flawlessly with direct casting to Sonos, pre lawsuit days.Until recently everything worked fine, but today I noticed that the playlists are limited to top 100 songs, the rest do not show up!I deleted the service, reauthorized it, only to run into the same issue.Any advice of how to fix this?

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1 hour ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services

New IOS app will not refelct any changes made

I downloaded the new app which was my first mistake. But when I try the to make changes in the system like group speakers, the grouping happens but the IOS app will not recognize it. it defaults to selecting the first speaker in the list and will not reflect any changes. Anyone else running into this bug?

1
J
2 hours ago
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dmbyrnesAvid Contributor I
asked in Controllers and Music services

Itunes Music Library - where is it?

Just updated the Sonos app on my ipad, and do not see a way to link to my itunes music library. How can I do this?

0
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2 hours ago
C
Captain BigglesAvid Contributor I
posted in Controllers and Music services

Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

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Bumper
2 hours ago
A
A_M_PContributor I
posted in Controllers and Music services

Alarms - New v80 App

Is it me or is it not possible to edit alarms from within the new app? I only seem to be able to turn on/off existing alarms?

1
floresep
2 hours ago
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phmkingstonTrending Lyricist I
asked in Controllers and Music services

No app update for my Android S24

Everyone is posting about the new app released May 7. My app store shows no update. Am I the only one. There is only 2.5 hrs left in the day!

1
floresep
2 hours ago
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