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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19212 Topics

rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

My list of issues with new Sonos App on IOS

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

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Stevey1976Avid Contributor I
asked in Home theater

BT Smart Hub 2 arrived today | Duplicate IP addresses show in Hub Manager->My Devices

Due to BT switching over to Digital Voice we received the latest Smart Hub 2 from them today. I setup the router and conned my iPad, my partners iPad and our phones to it, all good.  Next up I decided to add my Sonos speakers to it. In the living room I have a Beam, Sub and two Sonos One SL speakers, and upstairs I have a Sonos One.I’ve not experienced any issues as yet, but I’m seeing some worrying info in the Hub Manager->My Devices, namely duplicate IP addresses, but in the Sonos App on my phone I’m not seeing any duplicate IPs at all?This is a screen grab from the BT Smart Hub, Hub Manager: This is a screen shot from the Sonos App->Settings->System->About My System on my iPhone.  As you can see there are no dupes and the IP address for the Beam is totally different to that shown I’m the Smart Hub 2, Hub Manager settings.  Anyone have any idea what’s going on here?Thanks,Moderator edit: removed serial numbers and MAC addresses

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3 minutes ago
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stein067Contributor II
posted in Controllers and Music services

New app a blatant move to force customers into ongoing revenue stream model?

With the removal of so many functions to play local music and to use other music services, the new app feels like Sonos wanting to convert its Sonos system to only being speakers that stream Sonos Radio, where they can get ongoing ad revenue, rather than being an actual sound system.  Sad!  If that is the case then shouldn't they just give away the hardware instead of charging a premium.  I may as well go with some decent blue tooth speaker system since I can no longer use the system to play my own music.  No reason that they could not keep original functionality as well as adding new functionality unless they are just trying to force users into an ongoing revenue model.  I don't think Sonos understands its customer base at all.

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6 minutes ago
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Fabien87Contributor I
asked in Controllers and Music services

widgets

Hat die neue App wirklich keine Widgets??

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7 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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7 minutes ago
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Bibs0nContributor I
asked in Home theater

Era 300 inverted surrounds

Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

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9 minutes ago
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caesar327Prodigy I
asked in Controllers and Music services

Music Library Problem with new iOS App

I’m finding the new app very buggy regarding music library access. The new app (unlike the old) wont play most content from the music library shared from my PC, but it can find the library and display the content (albums).  I then press play, and it just spins or says “something went wrong”. Also, certain content works - most doesn’t. And weirdly, via the new Sonos WEB app I can play all content from my music library (and then control it via the new iOS app). So the browser on my iPad can get to the content and play it, where my iOS iPad app can’t play that same music library content. But once it is playing via the web app, I can control it in the iOS app.But this is a clunky workaround to say the least.Anyone have a fix?

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9 minutes ago
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Matze61Contributor I
asked in Ask a question

neue Sonos app

Habe die neue App installiert. Applemusic ist als Dienst eingerichtet. Kann aber keine Lieder darüber abspielen hat jemand eine Idee? 

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16 minutes ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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18 minutes ago
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willryan42Avid Contributor I
asked in Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer.  I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option.  What’s the deal?

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18 minutes ago
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Popeye1234Contributor I
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

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20 minutes ago
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Bogdan_10Contributor I
asked in Ask a question

After upgrade to new version Sonos app hangs on Retune

I have a system with 2 ERA 100 a minisub and beam Everything was OK and I use Trueplay. After updating (now the system is on IOS 17.4.1 is S2 built 80.00.04. In trueplay when I try retune the system hangs (after rotating when there is the message You will hear some tones… It hangs and only reseting (power off) the phone I can escape from this scree. Is this a normal behaviour? Any solution? Thanks

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22 minutes ago
webmink
webminkAvid Contributor III
posted in Ask a question

Why didn't Sonos give us a choice to use the new App?

When S2 came out, we all had the option to switch over straight away or to wait until we were confident it would work with our systems. I stayed on S1 for about six months, and still have a 4-box system on S1. I was cautious as I have spent a lot of money on Sonos equipment at multiple locations and did not want to have basic capabilities bricked by a bad update only to be told by support to be patient and my needs were rare.So can Sonos tell us why that was not the approach this time for “S3”? Mixing S2 and S3 controllers on a single system works Just Fine so why didn’t Sonos make this new Alpha-quality app an option (at least initially) and leave its customers to make the decision for themselves when to switch? With basic core capabilities like Play-Next, Add-To-Queue, Sleep timers and Library searching removed, the new app was sure to be unpopular with loyal customers so making it mandatory seems a very strange choice.So, @Corry P , @Keith N, @Marco.B  and other staffers - can you g

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webmink
23 minutes ago
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User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

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27 minutes ago
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C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

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28 minutes ago
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FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

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28 minutes ago
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Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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29 minutes ago
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Markus_StContributor I
posted in Controllers and Music services

Sonos - please role back the App update to the last version...

Dear Sonos team, as obviously a lot of people are not happy with the lack of Alarms and Sleep Timer functionality, would you please role back the default app-store version back to the latest Sonos S2 app-version or do release that one separately. The actual version seems to be not ready for the job!Thank you & Best Regards, Markus. 

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36 minutes ago
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dougtaylor69Contributor I
asked in Controllers and Music services

Do Not Upgrade! Don't do it - you will only be sorry

This is the absolute worst version of the app that has ever been released in terms of being completely unprepared for production.  Just a couple of examples from my experience:Your System auto selects one location and continues to select it.  You can switch or add zones, but if you leave that page (and sometimes if you don’t) it defaults to another unselected zone and selects it for you.  You can start a stream, but it is completely unable to display “Now Playing” any further than the first song.This makes it impossible to manage the playlist or do anything other than stop or skip.It chooses it’s own zone every time after any shift in the app navigation at all.I haven’t had this level of issue from any previous version of the app.  Response from support is “yes this is an issue - we don’t have any idea when it will be fixed”Literal garbage.

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36 minutes ago
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MCB66Contributor I
asked in Controllers and Music services

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me.    Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time.  if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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42 minutes ago
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welson jhonContributor I
asked in Speakers

ApneTV Hub: Your Destination for Indian Entertainment

 ApneTV Shows is an online platform that offers a vast collection of Indian television shows, catering to a diverse audience both within India and across the globe. With an extensive library of dramas, comedies, reality shows, and more, ApneTV Shows has become a popular destination for fans of Indian television seeking to watch their favorite programs at their convenience. 

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43 minutes ago
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nd1Contributor I
posted in Controllers and Music services

Latest Sonos App - Do not Upgrade

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

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46 minutes ago
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nik9669aVirtuoso
asked in Controllers and Music services

Is anyone happy with the new app?

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing really simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

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47 minutes ago
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tim0gradyContributor I
posted in Controllers and Music services

new app

The new app removed the alpha index from the home library. It takes half a minute to scroll through the artist list and much linger to scroll through the song list. I also don't find alarm controls. 

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49 minutes ago
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twcostiganContributor I
asked in Controllers and Music services

my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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webmink
49 minutes ago
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