Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have had Sonos for several years now (with several “paired systems” throughout the house. For some reason, my “pair” of Sonos 1s keep getting out of sync within an hour in my home office. Have not had this issue for over a year. I do have a “nest camera” next to one of the speakers for almost a year with no issues. It just started last month and is very annoying, especially when we have gatherings at the house (as we play it in sync with the living room pair, dining room pair, kitchen, etc.) and it “echos’ from one speaker in my office as it is out of sync. I have unpaired them 5-6 times the last 3-4 weeks. Will take any advice. AND IF I UNPAIR THEM, there is no sync issue.
I have had this problem intermittently for the last couple of weeks. I’m listing to music from Google Play and it goes silent for a few seconds (3-8 or so). The song keeps ticking along, so this is not a dropout or pause, but just silence instead of music. Then it comes back on its own. This does not seem to be a problem with my Internet - I have 100 Mbps down and it tests fine with no packet loss. Any advice or similar issues?
I have a Play 1 Speaker & have just joined Plusnet. So I’ve gone through the set-up procedure to reconnect my speaker to a new network. However when I get to the point after my iPhone X is connected to the SONOS network when I go back to the SONOS app it says not connected to SONOS Wi-fi. It plays fine if it’s connected via the Ethernet cable but the minute I disconnect it also won’t play wirelessly. Any help would be much appreciated.
Got the Sonos beam (shadow edition) about a month ago and out of nowhere I’m getting audio drop outs over ARC tried 4 different brand new HDMI 2.0 cables and it randomly goes from current volume to 0 back and forth about 6 times then stops, tv is Hisense H9F have no issues with any other arc devices have tried it on a few old sound bars works absolutely fine… diagnostics number 838655726 any insights to fixes would be a great help
Hi, So, my system won’t let me play Spotify without major drop outs, slow connections, lagging music. Happens every time I skip song or change playlist. Apple Music is the same. Both tried through Sonos app and through Spotify app. My system is rocksolid without any interference. I’m using a boost and one other speaker is wired to my router. I have a big system, but as I wrote, the system is not affected by interference. The strange thing is: playing TuneIn radio, no problem! playing Spotify through Play:5 with AUX, no problem! playing YouTube through playbar and make a group for the whole house, no problem! playing locally stored music, no problem! So there must be some problems with the Sonos system sending music to all the speakers. It can take 30-60 sec before all speakers play the music, and when skipping to next song the speakers drop out again and taking 30-60 sec to connect. Sometimes one of the speakers starts playing, but then drop of before connecting again after 30 sec.
When i try to find new devices on my spotify app at home, it cant find my 2 play1 speakers. I tried to restart de app, erase it and download it back, rebooting my router, rebooting my sonos speakers…. without success. When i go to my friends houses, they all have sonos speakers and my spotify app sees the devices. What is wrong with mine at home?
No matter what I do, I can’t seem to get my sonos app OR the spotify app to work on my gen 1 Play 5. Amazon music works fine through all the things (Alexa, Amazon app, sonos app). I’ve tried rebooting everything and my bridge is hardwired. The message I keep getting is “unable to play <insert song here> - lost connection to spotify”. *sometimes* if I tell it to play from Alexa it will work, but I have to specifically tell it “play song <whatever> on <play 5 name> from spotify”. Most of the time it just fails out on the spotify side and Alexa doesn’t tell me anything (which is fine - I think the ‘alexa’ part of the API call works fine. I really don’t want to keep paying for Amazon music just for my sonos. Anyone have this experience? I *really* don’t think it’s a networking issue for the following reasons: #1 I have been a network engineer for 2 decades and I’ve looked at packet collections on the switchport the AP’s connected to - it’s working fine and t
This occurred yesterday. The Spotify app won’t connect to speakers. It say can’t play this right now next to each one play 1 stereo pair and beam I have reset speakers i can connect and see speakers through sonos app and use Spotify through app but not Spotify itself This happens on all devices eg iPad and phone
I recently upgraded the hardware software across all my Sonos devices and in my living room I am experiencing issues with the sound from my AppleTV that only recently started after the update. The sound just clicks into this echoing, stadium like loud speaker sound that is terrible. It has happened in Netflix, Amazon Prime and HBO Go and it seems to be associate with my most recent hardware update on my Sonos speaker because it only happened after this. Any one else have this issue? Really defeats the purpose of having high end speakers…
I'm trying to connect my Sonos Port to a Proficient M8 amplifier. When I plug the RCA cables from the Sonos Port into the Proficient M8 amplifier (via Aux Input - as set on all channel selections) I do not obtain any signal to my speakers. However, when I plug the same RCA cables into a powered speaker, the playback works fine. I have confirmed the Aux Input on the Proficient M8 is working fine as when I connect another input source in (Sony Multi-disk CD Player), the signal is successfully transmitted to the speakers. Are there other settings I need to be aware of or any known compatibility issues which may prevent this setup? Thanks.
Unable to encode Deezer HiFi music and unable to update Play5 firmware wirelessly - Diagnostics 950427477
Problem 1: Deezer HiFi unable to encode and play. Ended up skipping songs and streamed zero music (even though I authorised for the HiFi account for my Sonos app) I have recently bought two Play:5s Gen2 speakers. No issue when playing them with Spotify or Amazon music. However when I got myself up for Deezer HiFi, Sonos App showed “Song cannot be played. The song is wrongly encoded”. However, if I played them through AirPlay, they would work brilliantly! But thats not the point because I would want to turn off my iPad and still listen to Sonos through WiFi and not rely on my Airplay/Line-in. I think Sonos is a good speaker, however, this seemed to be a repeating issue for many people of many posts which do not seem to have any conclusive answers. I’m connected to a public WiFi (student accom) and it has been very stable thus far. No issues playing music/videos/games. Problem 2: firmware update through wireless fails On another note, while i confirm that i have the latest Sonos Play5
Hi guys, I’ve got a playbar, a sub & two Play:1’s as surrounds. The left surround seems to be ever so slightly out of sync with everything else when playing music via Apple Music (but also with other sources too). Any ideas how to check what is causing this?! It is SO annoying! Thanks
This issue started as I added more IoT’s onto my network. Amazon Music started cutting out and then stopped playing all together. I have a surround sound system set up in my living room, and a Sonos one in my bathroom. I have a new house with a Gigabit connection from AT&T and everything worked well in the beginning. The router was placed in my office, which is furthest point south of my house. As I started having issues, I tried moving my router closer to my living room, which is more of a central location. At this time, I had recently had a security system installed, which increased the number of online devices to over 20 in my household. I submitted a diagnostics report to Sonos and they stated that they were seening interference on my network. I looked into changing Wifi channels, and various other solutions. I ended up buying an Orbi and hard wired it to my router, and set up another mesh network. I “hard wired” one of my Sonos speakers to the orbi router using a co
Whether I’m playing music from my imported iTunes playlists or stations on Pandora, my sub will stop working intermittently. There aren’t any specific times it stops; it’s always random. After talking with Sonos Customer Service several times about the issue, it always gets “resolved” through troubleshooting or resetting. But, the problem still exists so it’s always a temporary bandaid fix. I’ve learned that when the sub drops off completely during a song, to either skip to the next song or change the Pandora channel...which is annoying. For a $700 product, I wouldn’t expect this to happen and not be easily exchanged. My sub sits a foot away from the router and operates on WiFi. The Playbar is hardwired and is mounted next to the router. Is anyone else having this issue? I’ve also noticed at times the sub sound output will be about one second’s time ahead of the actual song time and my other Sonos speakers. Weird right? Is anyone having THIS issue?
Hi Everyone - I have a MAC with my music on an external hard drive. Everything was fine until last week, and now I can no longer play music from it. Further, I’ve rebooted, disconnected and tried to remap o the external drive without any luck. That said, iTunes plays just fine and I can move music to and from without issues. Was going to try an call sonos support next week, hoping someone on here can help. Thanks!
Hello, I have a Symfonisk speaker and currently cannot use it as it keeps stopping/starting or skipping songs on its own. I’m aware the WiFi signal isn’t great where it is, but it was also doing this when it was closer to the router. I’ve submitted #1340795055 Thanks.
I have a Sonos amp connected to the tv, but it happens frequently that the sound suddenly mutes/disappears and the led flashes orange. I pause the tv, and when I resume the amp is set to mute and I have to increase the volume. However, it then works fine for some time again. What can I do to fix this?
I'm having a horrible time getting a sub, which has always worked fine, to re-connect. I’ve tried everything I can think of. The light is white, however the app cannot find the sub no matter what. I’ve tried adding a product, adding a sub, connecting via lan….everything nothing works. The sub was working fine. When we put the xmas tree up, the sub was moved. The outlet it was plugged into, is controlled by a light switch and I did not realize it was off (didn’t know it controlled that outlet). When I went into the app, I noticed the sub was missing. I removed it, thinking I could just re-add it. However, since, it will not find it. The light is a solid white, and that is all it will do. any ideas?
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