Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have updated the beta in the way requested, by uninstalling previous beta and then installing from email link. The newly installed beta seems to work but no matter how often I update, still shows an update and annoys me to update... Please help; I can't take it anymore...;-)
I'm trying to leave the 5.1 private beta and my system is not downgrading after I leave the beta. my account states I am no longer in the beta, but my system is still at version 5.1. I have submitted my diagnostics info. The number is 3935759. The main reason I am leaving the beta is because I am unable to adjust the equalizer settings using the iOS controller application; I can only adjust these through the Windows Desktop controller application.
I've been having this problem for a while. I have two Play1 speakers. Originally had them setup with a bridge and experienced this same problem. Removed bridge and have router connected directly to one of the Play1's now. Problem still not solved. I've tried changing the wifi channel as well but it didn't help. Error on phone/mac says: EUnable to play '[song name]' the connection to Spotify was lost. I sent an error report, confirmation number is: 6715543. Worth mentioning that my house is on two floors. I have an airport extreme downstairs which sends wifi to that floor. On the upper floor I have an airport express connected to one of the Play1s - the other Play1 speaker is on the upper floor as well. I use the same network name and password for both floors. Thanks.
Sonos is skipping tracks and freezing. I have reset the router and all of the Sonos components and updated the controller to the latest version. It is misbehaving when using Spotify and when streaming from my NAS drive. I have also changed the WiFi channel from the default to an alternative with no improvement. It will play one track midway and then skip to the next or even multiple tracks. The system is now completely useless for music playback.
Sorry because I know this has been asked a squillion times, but I am going quietly mad and scrolling through dozens of previous questions will make my madness rather less quiet and plates may be thrown. I have a Play 1 and Play 3 plus a newly acquired Boost because upon moving house my units could not be located. So I'm all set up, my Play 1 & 3 are recognised and good to go - but I am getting the all too familiar message when I try to link to my iTunes library on my iMac: "Sonos was unable to add the music folder. The computer (name of my Mac) cannot be found." Previously it asked me to adjust my sleep setting to 'never' which I did via the slider as instructed but Sonos still persisted in telling me that I had not made the requested change. I am at the end of my tether. All I want to do is play my music and right now I feel like putting the whole damn lot on eBay and going back to an iDock with my trusty iPad perched precariously on it. At least I got to listen to my music, which is
Hi All, All Sonos components are working fine and as they should. All components show up under "Network" in Windows Explorer. However, if I connect a device (laptop for example) via a Sonos components' LAN port, no IP address is assigned to the device. This happens on Play:3, Connect etc. This seems to have only started since the last update, I think.......can't be certain. Any pointers would be welcomed. Anthony
Hello, I am running Sonos 6.4 on my MacBook Pro El Capitan 10.11 The controller has now stopped retaining my iTunes music library in the 'Music Source' options. The library is stored on the very same MacBook. I am able to add the library, plays tracks from it but it will then disappear from 'Music Source' options. All help gratefully received!
Hello, I am having an issue with my Playbar which right now is emitting a high pitch whine when it is plugged in. Currently I moved from the US to Shanghai because of an assignment. When I had the playbar back in america I had no issues what so ever. When I plug it in in China I get a high pitch whine coming from the unit that is audible even when playing music through it. I have called the Beijing customer service people and they suggested I try a factory reset. I did that prior to calling, since I found similar issues on these forums. I was hoping this would correct the problem; sadly it did not. They told me that I have two options at this point, get it to America for warranty coverage or to buy coverage in China which comes to 3/4's of the price of a brand new unit. I need some assistance with better options since both are extremely pricey. Sincerely, Devin
Hi, I've had a sonos system for years and always run it wifi only. Last week my router changed security from http to https and the sonos system stopped working (not sure if this is linked). The only way I can get it to work now is to leave one speaker plugged into the router (I followed the set up where you plug one in to set up the system). It says that once set up you can in plug from the router, but as soon as I do this all the speakers disappear from the network Can anyone help please?
I have installed a WD MYCloud NAS to use for all my music. It's connected directly to the router, as is my Sonos Bridge. The hardware consists of 12 Connect:Amps and the Bridge, as far as I can tell. I didn't install it, so, I'm not certain. However, that's all I can see. I really don't believe the Sonos hardware is the problem. I have added the music location to the Music Library Settings ( //WDMYCLOUD/Public/Shared Music) and received no errors, yet I am unable to access the music on it. (There's only one album on it at this time) When I check the 'Folder' on the Sonos Controller, it says "No Selections are available." I can access the NAS drive using Windows Explorer and play the music without incident on multiple computers. I can play a music library that's on a computer and in a library folder plus all music services. I cannot figure out why the Sonos will not see the music on the NAS drive. Please help. I've tried all the 'troubleshooting' actions I c
I have a new Connect running 2 - 6 channel amps which send music to 12 rooms in my house. When I pause (power off) Sonos, after 18 minutes (amp wait time) only 1 of the amps turns off. Both amps have the power button on the back switched to Audio, which turns them into standby mode after 18 minutes of no music. Any ideas why the second amp won't turn off or go to standby?
I hadn't used the windows controller in a while, but when I used it today it caused my computer to blue screen. No damage that can see, my computer just ran a test and restarted, it's all fine. So I launched Sonos again and the second it opened my computer blue screened again. I'm using Windows 10. So I thought maybe I have an outdated version or something, so I go to control panel and uninstall it and I use Chrome to come to this (your) website to reinstall it. But Chrome says the installer I downloaded could harm my computer. What's going on? I'm not going to install it, I trust Chrome.
We have sonos in the workplace, recently speakers (play 3) keep dropping out and back in, the Sonos app crashes and the playlist randomly stop playing. We have a boost and a bridge, neither of which I can get to connect to the Sonos app. Both have their MAC address enabled through our security, and both have a port configured so bridge or boost can connect. Both get a signal, but when trying to connect to Sonos the bridge comes back with error "Product must be wired". This is saying it must be connected to the wifi router directly, however, this is not easily done as we are a large business and wifi is configured slightly differently. Would there be anything else I can check to resolve this? Thanks
This morning when I turned on the TV the Playbar didn't work. I put some music on and the Playbar and surrounds both worked fine. I unplugged the Playbar, waited, plugged it back in and tried the TV again-it worked fine, no problems. But the same thing has just happened, except this time unplugging has not worked and the Playbar is not working with either the TV or music now. What should I do now...? Diagnostic number is: 6670181
Certain albums or artists error on trying to play since Sierra update. Radio works. file sharing on. firewall accepting sonos. changed computer name to under 15 characters. Most albums/artist work. It seems to be random ones downloaded through iTunes.
Sonos play 1 skips or stops tracks on ios device, unable to resolve on the phone to customer support
Hi, I have the skipping or playback stopping issue that many have on ios. I have tried to get this resolved over the phone on a couple of occasions to no avail. Are there any other ideas please? I have a Play 1 no bridge Playback works fine via my laptop but not from my iphone 6s So far I have tried the following: Latest updates on phone and Sonos Uninstalled and re in stalled all software Deleted and reloaded songs on both itunes and on Sonos Playlists Changed the wireless channel (over the phone to support) Changed the wireless channel to a different one based on the least interference with other routers in the area Changed the router Unrelated I have also changed service providers I have moved the router away from any possible interference, turned off everything apart from router, phone and Sonos and sat in various places, still the same I bought the Sonos to use for work but I am unable to do so due to its instability. I can't return the product as I have owned i
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