Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Please help me! I have done ALL that is possible to do: change channel, reinitalizing all my Sonos products and my playbar was changing. Unfortunately, several times in one hour my 2 Play 1 and my sub cutting and it's really annoying. I really don't know how to do. It seems that is a problem with the wifi but I'm not sure... I'm really angry because with a system so expansive it's not normal... diagnostic number : 6625333. Thanks in advance
I've been having issues with my internet so my Sonos controller has had to be set up multiple times, but this time it simply refuses to connect. I have tried setting it up over Wifi, setting it up while it's hardlined into the new router, setting it up with the iphone app. None of it works. I've done a Factory Reset, still nothing. Setting up with the iPhone app I can get it set up, but then my phone says it can't connect to the Sonos after the fact, nor can it access any of the regular music services. I have upgraded to iOS10 on that phone. If I try connecting with the desktop app the player won't connect when it asks me to press the Play/pause and volume button at the same time. I;ll press them, hear the chime and then the Set-Up wizard says it's not connected. The player is literally plugged into the router right next to it, so it's not a distance problem. The internet works fine for everything else, just not this one thing. It's also worked on this network before, so
Hello, I noticed an issue last night when trying to play some music on my Play 1 when i went to connect to the speaker i got an error message on my controller (iPhone) saying "Sorry, we can't connect to Sonos" but after a few attempts it did connect and i was able to stream music from Amazon, but then the songs started stopping and starting and rewinding or skipping forward on their own which is weird and when i went to open the app again it popped up with the same message as before and after a while i just gave up and turned it off as it wouldn't connect at all! I've done all the usual things such as turn all devices off and reboot the router and the speaker etc etc and it worked again today for about 2 minutes streaming music from my NAS box and then the songs started skipping again and i lost connection to the speaker from the app again too, I've reset the controller and even checked for IP address conflicts in my network and nothing is conflicting with the speaker so i don'
I mostly listen to the main UK radio channels (BBC mostly); I also regularly listen to podcasts. I also stream music occasionally, but mostly I like to listen to my own music collection and streaming music is low priority for me. In my bedroom I have an Internet and DAB radio combined. It will also allow me to stream music from my home network. It is good quality but the menu system is shocking. It is so bad that I just don't bother anymore to try to find podcasts or to stream music. Nor do I tend to make use of the internet radio. I now only use it to listen to the DAB radio. If I want to listen to a Podcast, I now use either my computer or, if in my bedroom, my smart phone is the only option. For my music I can plug in a flash drive but I rarely use it for that. I want something that I can use to listen to the radio, being able to find radio stations quickly and easily, use to play Podcasts, again being able to locate them quickly and easily with simple searches, play my own m
Hi, I have just changed from a Bridge to use my own wireless for Sonos. At the same time I have been granted access to the Beta-program, so my system is updated. I did see the issues prior to upgrading, but that might have been something different. My issue is that I have four Sonos'es configured in four rooms. When I start the app just one room shows. If I close the app and start it again I most probably get another room in the list. All rooms can play music for hours without issues, it is just managing them that is a bit hard. I have uploaded diagnostics, 6624971. Any idea will be greatly appreciated. Best regards ::Rune
Happens very frequently. Music streaming from different sources (e.g., Pandora, Spotify, etc.). Continues to play in one room but looses connection in another. Often times, souce (kitchen, living room, master bedroom) speakers are removed from the group and I have to re-add. Diag number 6624775
The last two days I haven't been able to play any of my music library through my 6 Play 1's, Play 3, Soundbar or sub as I keep getting error code 1002 stating unable to add songs to the queue. Diagnostics sent 6624417 Quite peeved what with thousands of pounds of hardware any no music bellowing out..!! HELP PLEASE
I have the application om my Ipad/phone and i'm unable to connect to my Sonos. I was connected before and now it keeps asking me to set up the system again and when i go through the steps it doesn't work. Please advise. The Sonos app is telling me "You need to add at least one Sonos player to get the music started"
I'm frustrated, and need help. I received my Connect:Amp yesterday, and set it up today, with 2 bookshelf speakers and a sub attached. All was working perfectly, until I started organizing cords (it's a compulsion). I unplugged everything, and turned off the sub before doing anything. When I re-started the speakers and sub, I got a loud buzzing / humming sound from the sub, even when I wasn't playing anything through the speakers, and even when the sub was disconnect from audio cables and plugged into another outlet. I suspect the is blown, but the question is "Why?" Was it the sub's time to die, or diid the Amp somehow blow the sub? I don't have another sub, or anything with a male-to-male RCA connector I can plug into the sub and the AMP to see if the AMP sub port iis working. Any ideas on how I can test the sub port on the AMP to make sure it is not the problem?
I recently bought a Connect to stream to my HiFi - works fine - and stream from my HiFi to my Sonos Play 3 - a stereo pair. The set up I have an issue with is my HiFi amp record output AV connected to my Connect which I then use as the line in to my Play3 stereo pair. It streams fine for most of the time but the music frequently has a second or two when it cuts out. This occurs every 30 - 60 seconds. Any ideas what the issue is and how I can correct it? My WiFi set up is a WIFi router plus an extender I am not sure which WiFI network the various devices are connected to. Any guidance would be appreciated.
Bought two Play 1 speakers to stream music from my Windows Media library, been nothing but trouble since I got them and Currys refuse to return them as not faulty. I decide to sit down and try and finally crack it, and now the app cannot find my speakers. Feel like I've flushed £300 down the drain, please help!! I have reset my router, closed and opened the app, rebooted the speakers themselves, and none of this works. Diagnostic ref 6621864
Hi guys n gals Please can someone help me...... I have a samsung s3 tab which is my sonos controller. I subscribe to apple, which the app wont work on the tablet. but it will through sonos. I update my library via my phone and then update music library on the tab, but now it no longer syncs........it always used to....... the only difference is i've changed my tablet. Can anyone help me please. Many thanx
The 1st Connect Amp was working fine playing music and my 2nd Connect Amp was on standby not playing when I connected a brand new 3rd Connect Amp October 10-02-2016 the windows desktop app was adding the 3rd unit to my system list and came up with a message there was and update. I accepted the update request and the update froze at about 75% and never completed. I had to exit the program after a long time. Now my 1st Connect Amp will not work, it will power on with a solid white light for 2 seconds and then go out. The buttons will not respond, and it will not accept a hard reset. the lights on the network will blink when a CAT5 cable is plugged in but no IP address is assigned by my router and the desktop app can not find the device. I first registered the device 1-08-2016 the day I purchased the device but tech support says they can not help me since it was first registered by the store under a different email than mine. They can clearly see when I registered my product
When I open my Sonos App on my iPhone, nothing is available in the "on this iPhone" tab. The music and podcasts are still on my actual iPhone. I recently upgraded the iOS software so I think this might be causing the problem. I updated my Sonos app but it is still not working right. Please advise.
Made the purchase of a sub, playbar, and bridge everything was working as intended and I was happy with the sound quality and ease of use... right up until a pushed firmware update left me with a $1700 pile of junk. Called into support and expected to have some work around since i had also saw others with the same problem on the forums or external forums. Nope they offered me an RMA that I would have to pay for since i was over my warranty period. I personally don't feel that a product that was working fine prior to a firmware push breaking it should be my responsibility to fix. Extremely disappointed in sonos and their support.
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