Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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When playing Spotify through sonos, either through the IOS app, Spotify app, Spotify Desktop app and Sonos Desktop app, I can only play the first 10 seconds before an error message is received and it skips to the next song. Very very frustrating, it is only Spotify that does this. * Have premium account * Have tried another account * Have reset speakers * Tried everything I have noticed a lot of other topics with same issue and support did some kind of small update on their system, i am hoping support can do the same for me please? Diagnosis 8137723
Hi I have issues similar to this post: https://en.community.sonos.com/troubleshooting-228999/sonos-ios-app-interferes-with-hearing-aids-6786999 When the Sonos App is running on an iPhone, it will trick connected Bluetooth audio devices into playback/music mode. My office BT headset uses a lot of battery in this mode, and it cannot play music from my PC, because the Sonos App is occupying the Bluetooth connection. I know I can disable features in the Sonos app to solve the issue, but that will limit the user experience of the Sonos App. Alternatively I can force quit Sonos every time I get into office, but that is also inconvenient. @Sonos: Are you working with Apple on fixing this? A workaround could be to only use Bluetooth connection when I am connected to my Sonos system, and not when in the office. That would solve the issue for office workers, but it will still be a pain for hearing aid users.
I have a Playbar, sub and two Play:1’s. My system has worked fine for a while, but now it says TV Audio not supported. Diagnostic 8140178. Pulling the power and restarting helps for a little while until the same happens again. Do you have any quick-fix for this?
I have two pairs of Sonos Play:1. In the Sonos app itself, I can see them by their proper names: “Kitchen” and “Conservatory”. In the Spotify app I see “Conservatory” and “Conservatory+1” and no “Kitchen”. I’ve tried logging in and out of Sonos, logging in and out of Spotify, deauthorizing and reauthorizing Spotify in the Sonos app etc. Am I missing something obvious? I’ve checked in Sonos that the speakers aren’t grouped; neither are they grouped in Alexa, which can see Conservatory and Kitchen.[img]7a084695-bec8-4cb9-aa4b-d4b33ea95702.png[/img]
I am having an issue playing my amazon account on the Sonos app. When I hit shuffle it only plays the first couple hundred songs is there a way i can get it to shuffle all of my Songs ? I have a thousands of songs in my amazon and I hate that i can only listen to songs that begins with an A or B in the title.
I have a Sony XBR-55X900E with a Sonos PlayBar. Comcast X1 small slave cable box. Unfortunately we can't get a cable wire to the TV area so the Comcast X1 box is running with a wireless HDMI kit. First we used a Vanco kit, now we have a Peerless kit. The issue is audio works for a day or two then is completely gone. Only way to get it back is to reset the wireless HDMI kit. Video works fine and is never an issue. I've gone from setting the Comcast box to stereo audio to 5.1 and it makes no difference for audio. TV only outputs PCM from my understanding. I've gone from using PCM to the Auto modes on the TV. Doesn't make a difference what I do they will still have audio for maybe a day or two before its gone completely and is the case on both wireless HDMI kits. Is there something we can do to fix this? Running a cable wire and putting the Comcast box at the TV would be ideal but not really possible with home construction so we are stuck using the wireless HDMI kit. Both brands of
Hej! Jag skulle behöva lite hjälp med att få min rippade skivsamling tillagd i Sonos musikbibliotek. Musiken ligger på en extern hårddisk som är kopplad till min pc. Musiken är rippad som WMA-filer. Jag följde instruktionerna, som menade att det kunde ta upp till 15 minuter att indexera. Efter ungefär 30 minuter sades det vara klart. När jag gick in musikbiblioteket kunde jag dock konstatera att det bara var en bråkdel av musiken som hade synkroniserats. Exempelvis hade 1 av 42 album med ett favoritband dykt upp i biblioteket. Jag testade att indexera om, utan någon som helst framgång. Vad ska jag göra?
Having issues with connecting some of our Sonos controllers, we have a mix of Connect and Connect:Amps, 8 in total which we have had for a number of years, and recently only 3 are showing up in the app (1 Connect and 2 Connect:Amps are working - 3 Connects and 2 Connect Amps are not working). Tried reconnecting through both desktop app (OSX) and mobile app (iOS, on two separate phones), but controllers are not showing up at all (ie. tried following setup instructions and pressing mute/vol up at same time, triggering flashing orange light), on three of the non-functioning controllers) but they don't register. Followed troubleshooting guide on firewalls, and turned off computer firewall, but no help. Also fully shut down and rebooted all routers and internet apparatus. Obviously have unplugged, and left off for up to five minutes, each of the non-functioning Sonos controllers. Each turns back on and settles into solid white light after flashing white for approx 30 secs. Internet syste
since i have upgraded my iphones to ver 8 I can only manage my AMP from my iPhone. If i open the Sonos desktop app i can manage the 3 and 5 but the iphone app does not have the 1 or 3 as an option. I have tried to reboot phone and also go in and out of Airplane mode. I can see other devices (non-Sonos) on my iphone but not the Sonos wireless devices
After updating the SONOS controller on 11/21/17 to version 8.2.1., no inputs to my TV are being played on the PLAYBAR that has an optical connection to the TV. It's a smartTV so the onboard apps (I.e. Netflix, HBOGO) do work through the PLAYBAR, but connected inputs like a PS4 and cable box are not going through. Any help would be much appreciated.
Hi, I after installing ver. 8.2 on my SONOS System I started to hear a high pitch noise coming from my Sonos playbar/TV setup. I removed the optical cable, but the noise is still there. I tried turning off the power and back again, but it comes on during start up. I also tried having it run for half an hour to see if it goes away, but no. My other two Sonos one/1 has no problems! Work great as always! I’m just very sad to have they very high pitch noise all the time. Thus, what can I do? I’ve tried searching on the forum and found that I need to make a diagnostic? Anyhow, I would very much like your help with my Playbar - it’s an amazing speaker, so would be very sad to loose it. Best regards, Kasper Israelsen
I have recently moved to NBN internet and so now have a new WIFI router. Previously, when I lost internet connection, I could still play music from my NAS to my Sonos speakers no problem. Now with the new router/ NBN, my 2 Sonos speakers work fine while I have internet but as soon as I loose internet connection (but WIFI still on), I cannot see my Sonos speakers at all. The app (android) can't see my speakers so I cannot play from My Library. It is like the router does not allow SonosNet to be accessible without internet. Does anyone know if there is router settings to allow me to see my speakers over my LAN/ WIFI network without internet connection. Thanks
Hi. Some days ago I lost contact to one of my Play 5 (1 gen) speaker that was i a stereo pair. After a lot of trouple and hard resetting both speakers I am able to see both of them again and play music on them, but when trying to pair them I get an error. I have already send a diagnostic message to Sonos with the following number: 8135392 Hope you can help, Best regards, Jens
Hi, My connect updated and then became very quiet. With fixed output it’s barely audible. I understand that fixed is the same as variable turned right up. Occasionally it will crackle, and the sound will come through at normal volume (I.e. without having the connected amp turned right up). I’ve run a diagnostic - 8130142. Please could I have some help? Thanks, Emma.
I have a problem with my sonos setup. Periodically the speakers keep cutting out and disappearing from the settings (they disappear from Settings - Room). First, a brief description of my setup: I have a Sonos Connect and two Sonos One speakers. My router is in my study at the top of the house, the Sonos kit is in rooms on the ground floor (Connect in living room, Sonos Ones in Dining Room and Kitchen). I have trouble with WiFi connectivity across the house, it's like there's some sort of farraday cage in the walls. To combat this I have a number of Netgear AV500 powerline wifi extenders (I know these aren't supported by Sonos). I have tried Sonos in a number of configurations. I've tried both boost and normal setups. I currently have the Sonos set up in boost with every device connected directly to a powerline adaptor. This seems to work the best but I still get occasional drop-outs. My question is, are there any powerline or wifi extenders (mesh or otherwise) that ar
I really want to love my Play 1 speakers. I really do, but they are SO FRUSTRATING! I really don't understand why the speakers aren't able to remember a network that has previously been connected. Every time I speak with someone from customer service, they suggest that the wifi isn't working properly. Sonos is the ONLY electronic device in my home that has this problem. My phone's connectivity is working just fine. My wifi is working just fine. It is the effing speakers that need to be reset every single effing time. I see in a lot of these boards that this is a common issue. For such an "advanced" system, this seems like a pretty archaic problem.
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