Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I recently started having connection issues to my Spotify account. When I try playing a track or playlist it adds to the queue and tries to start playing, and then I receive the error "Unable to play "[track]" - the connection to Spotify was lost.". I am able to browse the charts, saved playlists, etc. they just won't play. Info: - no zones work - every other music service works fine I have: - upgraded all Sonos devices and controllers to the latest software - deleted and re-added my Spotify account - verified that my Spotify account is still showing Premium - Rebooted my router - Rebooted all of my Sonos equipment I attempted to play a couple tracks and submitted a diagnostics report: 5236344
Is there another method for logging in to my new router wirelessly? The router is installed very high up in a closet and I cannot easily do the wiring temporarily thing I see in all the instructions. That should not be the only method for dealing with this anyway! It's a wireless speaker! Please tell me there is another way. Factory reset? Thanks.
Hi everyone, I hope someone can help with my question. i have an Xbox one, Sky+HD and Apple TV connected to my 55" Samsung UE55F8000, they pass through Dolby 5.1 through HDMI to the tv and then this is connected via optical to the Sonos Playbar and two Play 1's. I get Dolby 5.1 with no issues. I've just bought a PS4 and connected this up the same way, however it doesn't pass through Dolby 5.1 to the TV. I've set it up as per the instructions on the Sonos site and in the PS4 manual by setting the HDMI Out as audio with Bitstream(Dolby) selected. All it outputs is Stereo. Does anyone else have a similar setup and has managed to get 5.1 to output from the PS4 via HDMI? Sony support are saying the PS4 is incompatible with Sonos. Thanks James
Our system has ran great for a couple years. Recently we swapped a play5 for a new gen2 model, and also recently the playback stops and skips to the next song. This is occurring with Google Music and Spotify. I've changed our Sonos network to run on channel 11, which is the least crowded network. We use the Bridge. The location of everything, speakers, router, Bridge are all the same as ever. Is this due to the gen2 play5? Please help!
I have just commenced using the Tidal streaming service. In Tidal > My Music > Albums or Artists I am unable to find an option that allows listing alphabetically, eg artist name, album name, etc. The list appears to simply follow a "last added" type of ordering, which is obviously a hopeless / impossible system when one has 100s or 1000s of albums or artists on file. HELP!!!
Hi all - on one particular track, one that I've played many times before, I am now getting a "Spotify lost connection" error when I try. It will then go to the next song in the queue. And guess what, that next song is also a Spotify track, in fact the next song on the album, and it plays just fine. I've reset my Bridge, added a new Spotify music service connection, and nothing works. By the way, the problem track is track 01 on Preservation Hall Jazz Band's Spotify Session album. Any suggestions? Thanks!
I've had a quick search but couldn't find out what I'm after (I may not have used the correct phrasing though!). Basically up until yesterday my system consisted of a Bridge sat by my TV and wired into my network, and then around the house 2x Play 5, 1x Play 1 and a Connect:Amp. Yesterday I got a PlayBar (which on first set up and listen I'm very happy with) and this sits in front of my TV, right next to the Bridge. I want to remove the Bridge and wire the Playbar directly to the switch and use the Playbar as the gateway to my Sonos network as it seems a bit silly having a Bridge and a Playbar right next to each other and both using electricity. Do I need to do this in any particular order so that I don't lose my playlists and other settings? Are they even stored in the Bridge in the first place? Any help much appreciated - thank you :-)
The above message is showing in my Sonos home screen, however I have already updated everything. When I click on "Check for Updates..." it says "No update required. Your Sonos system is up to date. No updates are required." Anyone know how to fix this so I can use my Sonos again? I'm not able to use it right now because it says updates are needed (even though they are not).
I've owned this particular ZP 100 unit for about seven or eight years now, and my setup has not changed ever since. This week I started noticing ocational pop or crackle sound coming out of the speakers. It is a single crackle or pop, and could happen once every 20 to 40 seconds. It sounds exactly like a vinyl record static pop. I know the issue is not in the recording because I can go over the same spot a no sound at all. It happens with all sources, confirmed. Note that this occurs even on very low volume passages. Is this a Sonos hardware failure. I have only noticed it on this one unit, and I own 7. I have submitted an email with diagnostic number to Sonos customer support today.
I have setup the Sound Bar on our Samsung UE55JS9000 and all is working but the TV displays a generic 'Audio Out' icon when adjusting the volume via a remote (nothing is displayed from the App). Previously it was actually display the volume level in digits. I recall when we setup the App (iPhone) it did mention this during the configuration and there was message saying it would explain how to fix itat the end of set up, it didn't! I now can't find anywhere a solution to this problem, is there one? Thanks.
I run a Sonos system with a Sonos controller. I've got a couple of sonos controllers and have set up many playlists. I now find that I don't have space to set up any more and have to delete one to add one. Firstly... does anyone know where these playlists are being stored ? and secondly does anyone know how more storage can be added so I can add a few more playlists.? and thirdly if not possible with my current configuration would if help if I change to using a different type of controller like an ipad ? Thanks all
This problem is plaguing my otherwise stellar system. Controller app on iOS devices will not display music, even though music is playing. For example, I can choose my Pandora channel and it begins playing in the selected zone and I can control volume in the zone but the app's zone screen is null/empty/silent as if no music is playing. I have tried resetting controller. I have tried deleting and reinstalling. No change! I need my thumbs down for Pandora!
My main way of playing music on Sonos is from the Android Google Play Music (GPM) app, 'casting' to Sonos players. Towards the end of last year, I began experiencing a load of problems with the GPM app disconnecting, resulting in lengthy support sessions and log files from my players being looked at. The problem eventually disappeared, due to either GPM or Sonos fixes, and all has been well (rock solid) until just recently... I've again begun to experience intermittent disconnects of the GPM app from the Sonos players it's 'casting'/connected to. NB this is an intermittent problem, so reproducible test cases are very tricky to create! When the problem manifests, it's usually on a track transition, ie, when the current track in the GPM app's queue ends, the GPM app will disconnect from the Sonos players it was casting/connected to. See Diagnostics: 5084302 In the Diagnostics example above, even though I reconnect GPM to my Sonos players, it disconnects again at the end of every trac
I would expect that if Sonos owners with some technical knowledge would benefit from being able to run and interpret Sonos diagnostics information. The nice thing about Sonos is that there is a wealth of information available, but very little documentation on how to interpret it. Basic instructions on how to access the diagnostics are: 1. From a web browser on your network, enter the following URL: http://xxx.xxx.xx.xxx:1400/support/review, where xxx.xxx.xx.xxx is the IP address of one of your Sonos components (e.g. a Player or the Boost). You should see a short list of links to your Sonos components, plus a link to the Network Matrix. Note: if the links do not appear, click Refresh in your browser. For some reason, the links may not appear the first time you access the URL. 2. Click on one of the links to a Sonos component. A long list of diagnostic links will appear. 3. Scroll down until you see the link /proc/auth_rincon/phyerr and open the link. This link sho
I have 2 Play 1s acting as surrounds to a Playbar. I have them set so when I play music via the Sonos app, the surrounds play full music playback rather than just giving surround effect. But I also like to play music via my Apple TV and really like the visual aspect of being able to see what I’m playing on the TV – very cool for parties!! However, because this is an external source, Sonos doesn’t recognise that it’s specifically music playback so won’t automatically do full music playback through the Play 1s. I just get the surround effect. My workaround is to constantly unlink the surrounds and re add as a stereo pair. And then re add them again as surrounds when I want to watch TV. This is quite clunky especially now with True Play and having to set that up again each time I switch them over Are there any plans to add the option for 2 surround speakers to play full music playback when using an external source. I think this will be even more of an issue when the new Apple TV lau
I have factory reset every Sonos component many times and still have the following problem. I add the first playbar and 2 surrounds fine (no subwoofer). I add the second playbar, but when I add its subwoofer, it gives me an error saying, "You just tried to add a product that is not a sub." The sub then shows up as if it is an unused playbar, and strange things start happening in the system from then on, such as sometimes being able to control the sound of the second playbar but sometimes not. Like I said, I have factory reset this many times, but I don't know what else to do. any suggestions?
I'm a Beta tester. My tracks within Sonos playlists no longer show in or can be sorted in 'date added' order. Having spoken to SONOS support this morning it was suggested that although this was previously a feature, it is no longer possible due to changes in the Spotify API that has been made available to SONOS. It was suggested that I instigate this request for it to be added back in. Can you give me an indication of timescales.
We've had Sonso in our office for months and have not been able to get it to work consistently at all. We have 8 Play 5's with 2 Subs. We have set up a dedicated Wifi network just for the Sonos. Nothing but the Sonos speakers and the computer running the SONOS app are on this network. Here are the issues - During the day, the speakers constantly drop out. At night when none is here, they work pretty well. - Also, during the day the SONOS controller also "looses connection to server" and stops playing music (even music locally on the computer) and will go back to the beginning of the playlist. - Sometimes we are unable to add all the speakers to the main group. - Sonos looses connection to Spotify and Tune In radio even if the web browser can connect - - Controller freezes constantly. I tried rebuilding the system. Updated all the software on all speakers last night. Problem just seemed to get worse. I submitted a report today - the ref number is: 4983701
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